trotpets.com Avis 843

Super frustrated with your return policy. My dog will not eat out of the slow feed bowl. I would like to exchange it for a regular water bowl but was told I can’t return because it’s been used. I understand that is your policy, but it seems very stringent when most companies stand behind their product and allow for returns or exchanges if a customer is not happy.

I have 2 elevated feeding sets, and have had them for over a year and love them. One of my bowls must have had a flaw in the color finish because after repeated washings, it started to separate. I contacted customer service with a photo of the issue, and they had a replacement in the mail the next day. This company stands behind their products. Great dog bowls, great customer service!

I am one of the original purchasers under the previous ownership who was scammed and lost money and never received a product. I took a leap of faith about 6 months ago and decided to try again (although it should be noted that new ownership did not offer any sort of discount to those of us who were scammed the first time around). I really like the product. The set is sturdy and is a quality product and we've been happy to date. Looks really good and often get compliments on it - this is one of the reasons I tried a second time; there really has been nothing else on the market with the same modern look/feel.

I havent used yet. but i love the design and seems high quality.

Super speedy shipping, great communication, and I LOVE the product so far. Couldn’t be happier.

Overall quality of the item is great and I love the color. I do feel that the customer service and communication between seller and consumer is none existent. I have reached out several times to return my stand for a different size since it is to tall. I have heard nothing, and prior to this I have been having difficulty hearing back about restocking. I have reached out via online chat, email and even social media. Still nothing. I have decided if I don’t hear back soon I’ll just cut it myself. Paying $150 dollars for an item, it should come in exact condition. And if it’s not the correct size, there should be a way to get in contact with someone to get things straightened out. I shouldn’t have to alter it since I haven't heard back about getting a replacement for the stand or my return submission. Disappointing and I should have listened to the yelp reviews. 👎🏼 (trot please do not reach out and tell me to email you, instead you should be responding to the several I sent)

Love the stand! Waiting for the tray. Out of stock right now, we hope to get it soon, in the green!

Have been using my bowl for almost 2 years when the magnet inside of it suddenly broke. Reached out to customer service about lifetime warranty, and I was instantly replied to and sent a replacement bowl. The replacement was actually defective and had the same issue. Reached out again to let them know and they immediately apologized and sent a new bowl. Final product is that my dog’s is working again. Amazing customer service with prompt responses. Quality products that my dog and I have enjoyed using.

The dog dishes are top-drawer and made extremely well. You'll never have to buy another pair. Great for travel, too.

Appearance might be on only benefit to these bowls. Magnetic strength is not as strong as advertised, barely pulls the bowl. Our dog did not take to the puzzle bowl feeder despite having used many other puzzle feeders without issue. Returns are not customer friendly, the cost of both shipping and restocking burden is placed on the consumer resulting in an overall dissatisfying experience.

Very fast shipping, no issues.

There was amazing communication and the staff were helpful at answering questions!

I thought the bowl was supposed to come with a magnet? not here?

We love our Trot Pets bowls! This complete bowl set has everything you need for your pup to have a great eating experience. The slow feeding bowl and water bowl are perfect with three sizes to choose from to get the right size for your pet. The elevated stand puts them at just the right height. And the mat catches spills, so there is no mess! Highly recommend!

Everything got delivered quickly and in perfect condition. We love everything we ordered and so does our fur baby :)

Ordered a dog bowl on march 28th, 2025 for $97 dollars. I think this amount of money is for a dog bowl is actually comical, but joke is on me because I paid it. One week later, I reach out to the company because I have heard nothing to ask about tracking info, a week after that (so two weeks after I originally order) they message me to tell me there is an IT coding issue but that they expect to get it resolved shortly. April 22, 2025 (almost four weeks after I ordered) I reach out again to ask what is going on. No solution was offered, just a short tale about how the product I ordered wasn’t even supposed to be active on the website and that they didn’t know how I ordered it to begin with. LOL. I then proceeded to cancel my order. It’s crazy how someone can own a business but simultaneously not care at all about their customers. The website states they have previously had issues with things of this nature (not shipping out product) so I assume it’s just a classic case of people attempting to be business owners who bit off more than they could chew, which is unfortunate because their products appear to be higher quality than a lot of other options currently on the market. Oh well! Bye bye forever Trot pets.

The product is fantastic and was exactly what I was looking for.

The customer service of Trot is atrocious which is unfortunate since the product is beautiful- it just didn’t work for me. I followed the steps to return the unused products, requested a ship label, and then got a series of incredibly unprofessional emails from someone in their customer service department essentially harassing me for trying to return the product that didn’t work for me (was way too small). I’m a business owner and I can’t imagine speaking to customers in the way that trot speaks to its people. It must be the culture at the company because everyone that I’ve interacted with there, is the same. It took A full month for me to get a refund after I returned the product using the shipping label that they sent me! Run, don’t walk, away from this company

Delivery was quick and my pup loves his new slow feeder and water bowl. I love it because he can’t knock them over!!