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I would not even rate this company, only for having to choose one in order to write review. As per many customers I really wish I'd researched before buying. Item defective, run around customer servic... Voir plus
L'entreprise a répondu
This product did not work at all. Customers are told to use the grounding sheet for a month to see results, but when you return it, the company refuses a refund claiming it is “over-used”. It... Voir plus
L'entreprise a répondu
They did not tell us it was a USA address therefore cost us £24.00 to return We did have 2 good product from them a few years ago I think this is one the consumer programmes
1,3
Mauvais
125 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
HORRIBLE company
HORRIBLE company! Like other reviewers here, I waited weeks because I didn't know it was being shipped from China. It was packaged in a ridiculous concoction of plastic bags and tape. It was missing the instruction booklet and other things that were supposed to come with it. I had to spend $23 to return it to the company, even though they were the ones that screwed up. If they had just offered to sending the missing pieces, I might have kept the product. I meant to order from Earthing.com - a reputable company. I mistakenly order through these guys. STAY AWAY!
25 juin 2025
Avis spontané
Réponse de Truegrounding
Thank you for your patience and understanding. We want to assure you that each batch of our products undergoes thorough testing to ensure the highest quality and safety, which can sometimes extend shipping times. We’re working hard to streamline this process without compromising quality.
We truly appreciate your support and are committed to delivering the best grounding products to you as quickly as possible.
Product doesn’t work
I ordered a grounding half sheet from what I thought was a UK company.
It was Chinese.
The product took nearly 3 weeks to arrive and does not work. It looks nothing like it does on the website but customer service only offered me a discount if I purchased another product.
It’s too expensive to send back to china so I lose £57
UPDATE: Truegrounding are now offering the same sheet at half price £34 so they must be aware of how substandard it is, yet refused to offer me a reduction in price as it was not the same as in the original picture. ( which he has now changed!)
NOT good honest customer service and in spite of denial in his answer below - every bad review has complained about delivery straight from China.
20 juin 2025
Avis spontané
Réponse de Truegrounding
Hi Chrissie,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating delays and unmet expectations can be. Due to high demand and inventory shortages in some regions, we do occasionally ship from our international warehouses to ensure customers still receive their orders. We’re a global company and always aim to be as transparent as possible about fulfillment times.
Regarding the grounding half sheet — while many people experience quick and noticeable results such as improved sleep, reduced stress, or pain relief, others may notice more subtle changes over time. Grounding affects everyone differently, but even if you don’t feel it immediately, the physiological connection is still working to support your body’s natural balance.
We stand by our products with a 90-day money-back guarantee, and we want to make this right for you. If you haven't already, please email us at support@truegrounding.co with your order details and the subject line “Trustpilot review”, and our team will be happy to assist with your return or provide another resolution.
Thank you again for your feedback — we truly care about our customers and will do our best to make sure you’re supported every step of the way.
Do not Buy
Please do not use this company. It took ages to come from China and then when I wanted to send it back I had to pay to send it back to America which cost me 31 English pounds. No customer service part phone the old text
UPDATE 26/6/25
SAID REFUND IS BEING POCESSED
THREE DAYS LATER AFTER EMAIL SENT THEY HAVE NOT RECEIVED ANY DETAILS FROM WAREHOUSE SO NO REFUND AS YET !!!!!!!!!!
19 avril 2025
Avis spontané
Réponse de Truegrounding
Hi Karen,
Thank you for sharing your experience, and we’re sorry to hear about the frustration you encountered.
We understand how delays and international return costs can be disappointing. Due to inventory limitations, we ship from multiple global warehouses, including China and the U.S., to ensure product availability worldwide. We always aim to keep this process smooth and transparent. We’re sorry to hear about your experience. I’ve looked into your order and can confirm that your refund has already been processed.
DON’T BUY ANYTHING
DON’T BUY ANYTHING!
Bought a pair of shades that got delivered over a long weekend (Easter). Left at the front of a building, not in the right place. Parcel has been taken and I’m getting fobbed off.
22 avril 2025
Avis spontané
Réponse de Truegrounding
Hi Maria,
We’re truly sorry to hear about your experience and completely understand how upsetting it is when a package goes missing.
To clarify, shipment was marked as successfully delivered to the address provided at checkout. After your initial report of a missing package, we quickly sent a replacement free of charge to make things right.
While we do our best to ensure safe delivery, once the parcel is handed off to the courier, delivery location and handling are managed by them. We always recommend providing a secure delivery location when possible and choosing tracked shipping.
Please know we genuinely care and are here to help. If there’s anything further we can do, don’t hesitate to reach out at support@truegrounding.co.
Thank you for your understanding.
Worst return service ever
Worst return service ever. You basically talk to a robot if you even get a change to talk to anyone. The only way I was able to get a hold of them was by telling them I wanted to buy five sheets and they got back to me immediately. Then I turned around and told them that I actually wanted to return something and they finally helped me. It’s been a month and a half since I returned the sheets and I still haven’t received my refund. Next step, I have to talk to my bank.
Responding to your reply, I was recently charged again the same amount, not refunded. So who ever is in charge of your refunds now owes me double the amount. The bank is looking into still because this has gone on long enough. I’d be wasting my time emailing customers service. I heard back from you sooner on here. Thank you
25 mai 2025
Avis spontané
Réponse de Truegrounding
Hi Chelsea,
We’re sorry to hear you had difficulty reaching us and truly understand your frustration.
I’ve checked our records and can confirm that your refund has already been processed. If you haven’t seen it yet, it may still be in transit depending on your bank’s processing time. Please don’t hesitate to reach out to support@truegrounding.co with your order number, and we’ll gladly resend the refund confirmation for your reference.
We’re also taking your feedback seriously and continuously working to improve our response times — not just for purchases, but for returns too. Your experience matters to us, and we appreciate the chance to make it better.
It’s nothing but a scam!!
It’s nothing but a scam!!! The product is cheap and they put you through so much to discourage you from returning it. Do not buy and if you do; forget about your money!! You will not get a refund!!
23 mai 2025
Avis spontané
Réponse de Truegrounding
We’re sorry you feel this way — your experience matters to us, and we take your concerns seriously.
While we understand that international returns can feel inconvenient, we want to clarify that we do not discourage returns. In fact, we offer a 90-day money-back guarantee, and we process refunds for all eligible returns within that window.
If you've experienced any delays or lack of response, we sincerely apologize. Please email us at support@truegrounding.co with your order number and the subject “Refund Follow-Up”, and our team will look into it immediately to resolve the issue for you.
Thank you for bringing this to our attention — we’re here to help and ready to make things right.
Would you like a condensed version for social platforms or a follow-up email template to send the custo
Had no effect on arthritic pain or…
Had no effect on arthritic pain or restless legs
15 avril 2025
Avis spontané
Réponse de Truegrounding
Hi Kevin,
Thank you for giving grounding a try — we're genuinely sorry to hear you haven’t felt any improvements yet.
While many customers report relief from issues like arthritis and restless legs, everyone’s body responds differently. Some feel changes within days, while for others, it’s more gradual or subtle. Grounding is a natural wellness practice, and like any holistic approach, the effects can vary based on the person and condition.
We’d love to support you further. If you're still within our 90-day guarantee, you're welcome to request a full refund — no pressure at all. Please email us at support@truegrounding.co with your order number, and we’ll take care of it promptly.
Thank you again for your honest feedback — it helps us grow and better serve our customers.
Total scam
Total scam, don't waste your time & money. I purchased a pair of "grounding" shoes that I just received today. I don't see how these can be grounding in any way. What looked like metal grommets are actually plastic. The whole shoe is plastic, which is basically the opposite of healthy. I'm usually more cautious than this in my online purchasing. Feeling like a real schmuck today.
20 mai 2025
Avis spontané
Réponse de Truegrounding
Hi there,
We’re truly sorry to hear you’re disappointed with the shoes — we understand how frustrating it can feel when a product doesn’t meet your expectations.
To clarify: our grounding shoes are designed with conductive stitching and grounding elements built into the sole, not just visible hardware. While some components may appear plastic, the actual conductive pathway connects your body to the Earth when worn on natural surfaces — that’s where the grounding happens.
That said, if you believe you received a defective pair or if they’re not what you expected, we absolutely want to make it right. Please email us at support@truegrounding.co with your order number and photos of the shoes
Horrible quality it’s a small sheet…
Horrible quality it’s a small sheet thin n not even sure there is any grounding. The return policy is horrible do not buy anything from this company.
16 mai 2025
Avis spontané
Réponse de Truegrounding
Hi Nancy,
We’re sorry to hear the product didn’t meet your expectations. We aim to provide clear descriptions and sizing information on our website, but we understand it can still be disappointing if the product feels different than expected.
Our grounding sheets are made with conductive silver fibers and tested for effectiveness — but we know that grounding experiences can vary from person to person. If you're unsure whether the product is working, we’d be happy to guide you through a simple test.
We also offer a 90-day money-back guarantee, and we're more than willing to assist you with a return or refund. Please reach out to us at support@truegrounding.co with your order number, and we’ll make sure you’re looked after.
Thanks again for your feedback — we’re always working to improve.
Nice shoes!! Was shocked
I got 4 pair of grounding shoes for $140 with their limited time offer two weeks ago. They came today. The shoe quality is excellent and they're so comfy. I'm very well pleased with the fit and style. Honestly 10/10 on shoe fit, style, and quality. I was discouraged at first by the many terrible reviews here but took a leap of faith based on the reviews on their website, and I'm glad I did. Came in about 10-14 days. Delivery/shipping was free. Customer service was responsive in a timely manner. Whether or not they actually work for grounding is TBD but I'm grateful they came and I'm excited to wear them!
17 mai 2025
Avis spontané
Réponse de Truegrounding
Hi Joy,
We’re so glad you took that leap of faith — and even more thrilled to hear how much you love the shoes! 😊
Thank you for your kind words about the fit, quality, and style — we’ve put a lot of care into designing grounding footwear that’s both functional and wearable. And while everyone experiences grounding differently, we’re excited for you to start your journey and see what benefits come your way.
If you ever have questions or need support, we’re just an email away at support@truegrounding.co. Thanks again for trusting us!
This is a SCAM...I lost over $150.00…
This is a SCAM...I lost over $150.00 purchasing this product.
I wanted to return the product after first use, the grounding pad actually irritated nerves in the feet and up my leg. I tried to return...many times to the support email. But nothing came of it. This is a SCAM
1 mars 2025
Avis spontané
Réponse de Truegrounding
Hi Tina,
We’re genuinely sorry to hear about your experience, especially that the grounding pad caused discomfort — that’s never our intention. While most users report benefits like improved sleep and reduced inflammation, we understand that each body reacts differently.
We take your concern seriously and want to help. I’ve checked our system but couldn’t locate your return request. Please email us again at support@truegrounding.co with your order number and the subject "Urgent Return Request", and we’ll personally ensure it’s handled right away.
We also want to remind you that our products are backed by a 90-day money-back guarantee. You should never feel stuck with something that doesn’t work for you.
Thank you for your feedback — it helps us improve.
DO NOT BUY THIS GARBAGE
DO NOT BUY THIS GARBAGE - a total rip off, did nothing for me at all. To refund and return, they send address in chinese and do everything they can to get out of refunding your money. I think all grounding sheets are a scam - save your money and go outside in nature more that's free !!
6 mai 2025
Avis spontané
Réponse de Truegrounding
We’re sorry to hear the product didn’t meet your expectations, and we absolutely understand your frustration.
While many customers report benefits from grounding, we also recognize that experiences vary from person to person — and we respect your opinion. Grounding through nature is always a great option too!
Regarding returns: our policy offers a 90-day money-back guarantee, and we do honor refunds. We’re sorry if the return process felt difficult — we're actively working on simplifying it, including providing English-language return instructions and localized support where possible.
Please email us at support@truegrounding.co with your order number and the subject line “Refund Help”, and we’ll personally review and assist your request right away.
Thank you for your honest feedback — it helps us improve.
No cord included & no response to emails
I didn't receive a cord for the pillow case. They have no contact phone number, & they stopped responding to my emails. I denied the charges with my credit card company, but TrueGrounding sent them a picture of my item having been delivered. It was delivered, but without a cord, which completely defeats the purpose of grounding sheets & just makes it an insanely overpriced pillowcase! So they'll respond to the credit card company to lie to them, but not the customer to make things right. Avoid purchasing with this company, there are plenty of others out there that care about their customers.
5 janvier 2025
Avis spontané
Réponse de Truegrounding
Hi there,
Thank you for your feedback — and we’re really sorry for the initial inconvenience.
We’ve checked our records and can confirm that the missing grounding cord was sent out to you after your report. If you haven’t received it yet or need help tracking the parcel, please reach out to us at support@truegrounding.co, and we’ll be happy to assist right away.
We appreciate your patience and hope your grounding experience improves from here!
Terrible company
Terrible company. I believed I was buying from the UK until the so-called grounding shoes took 2 weeks to arrive. When they arrived they were cheap Chinese plastic rubbish, badly fitting and didn’t connect you to the ground (plastic soles). They have said their return policy says I have to pay for return shipping (international) which I’ve heard is $16. Complained to shopify who host their store
25 avril 2025
Avis spontané
Réponse de Truegrounding
Thank you for your feedback. We ship worldwide from different warehouses, which can sometimes affect delivery times depending on your location.
Our grounding shoes are made with materials designed to provide grounding benefits, and we’re sorry if you feel they didn’t meet your expectations. Regarding the soles, grounding shoes use conductive elements integrated within the sole materials to connect to the earth safely.
We understand that international returns can be costly, and our return policy clearly states that customers are responsible for return shipping costs. We aim to be transparent about this to help avoid surprises.
If you’d like further assistance or have any questions, please reach out to us at support@truegrounding.co. We’re here to help.
Thanks again for your comments.
Took forever to arrive
Took forever to arrive. Order wasn’t complete. Emailed them. Still haven’t heard anything from anybody. Terrible company! Never again.
10 avril 2025
Avis spontané
Réponse de Truegrounding
Hi Helen,
We’re sorry to hear about your experience and understand your frustration. We do our best to process and ship orders promptly, but sometimes delays can occur due to high demand or logistics issues.
We apologize if your order was incomplete — please email us again at support@truegrounding.co with your order details so we can resolve this quickly.
Thank you for your patience and understanding.
Scam company - avoid!
Took ages to ship, and didn’t realise it was being sent from China! Can’t actually review the product as the courier company left the parcel at the wrong address and it was stolen from a neighbours porch! However I have been attempting to speak to someone at True Grounding and the only option is via email, and not one person has replied to me.. Appalling customer service, avoid this company like the plague!
7 avril 2025
Avis spontané
Réponse de Truegrounding
Thank you for your feedback. We’re truly sorry to hear about your experience and the delay in shipping, as well as the trouble with the delivery. We take these matters very seriously and want to make things right.
Our products are carefully shipped internationally, and we always aim to provide clear shipping information at checkout. We understand how frustrating it is to lose a parcel, and we deeply regret that happened to you.
Regarding customer service, we apologize if your emails were not responded to promptly. We are committed to improving communication and resolving any issues as quickly as possible.
Please email us again at [support@truegrounding.co] with your order details, and we will personally ensure your concerns are addressed. Your satisfaction is very important to us.
Thank you for your patience and understanding.
An update on this
An update on this, I received a refund through Paypal however I am still £25 out of pocket because I had to pay to send it back to the USA!! Avoid this company at all costs!!! I only got a refund because I raised a case with Paypal, otherwise like all the other reviews I wouldn't of been able to send it back.
9 avril 2025
Avis spontané
Réponse de Truegrounding
Thank you for your update and for letting us know about your experience. We sincerely apologize for the inconvenience caused by the return shipping costs. We understand that international returns can sometimes be expensive, and we truly regret any frustration this has caused.
Please know that we do our best to be transparent about our policies, but we’re always looking for ways to improve and make the process smoother for our customers.
If you have any further concerns or if there’s anything we can do to assist you, please don’t hesitate to contact us directly at [support@truegrounding.co]. Your satisfaction is very important to us, and we appreciate your honest feedback.
Thank you for your patience and understanding.
Did not send refund or answer emails
The company sent a sheet that did not fit. It was huge. When I returned it at a cost of over £31 as per their instructions they never answered my emails or refunded me. They completely stole my money then cost me more. Don’t use them.
2 avril 2025
Avis spontané
Réponse de Truegrounding
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must be to feel ignored and out of pocket.
We always aim to respond to every customer inquiry, and if your emails went unanswered, we sincerely apologize — that’s not the level of service we strive for. I’ve looked into our system, but I’m unable to locate your return or refund request based on this review alone.
Please reach out to us again at support@truegrounding.co with your order number and the subject line “Refund follow-up” so we can immediately investigate and resolve this for you. If you've already returned the product, we’ll work to issue your refund right away.
We stand by our 90-day money-back guarantee and truly want to make this right.
I wouldn’t even give 1 star
I wouldn’t even give 1 star. No one answers your emails. I’ve got a bed sheet that isn’t compatible for the UK. I received no invoice so I can’t return it. I’m so angry that a company can get away with this. I used my birthday money for this and I’m gutted
7 avril 2025
Avis spontané
Réponse de Truegrounding
Hi Pamela,
We’re truly sorry you’ve had a frustrating experience — especially with something as meaningful as a birthday purchase. We understand how disappointing this must feel, and we want to make it right.
Our grounding sheets are compatible in the UK, but they require the correct grounding plug adapter. When placing an order, we ask customers to select their region (UK, EU, US, etc.) so we can include the appropriate adapter. If this was missed or incorrect in your order, we’d be happy to send you a UK-compatible plug free of charge.
Also, you don’t need the invoice to request a return — just email us at support@truegrounding.co with your name and order email, and we’ll assist you right away.
We’re committed to resolving this quickly for you — thank you for giving us the opportunity.
Don't buy from this company
I ordered what I thought was a UK version of a king size grounding sheet @£112. I received my sheet over 2 weeks later as this is an American company. I was surprised that it turned up with no company label, as if it was some dodgy second hand Chinese item. There were no instructions on how to use it, and it didn't come with a uk plug.
When I tried to email supportatgroundinglab.co my email was bounced.
I'm too afraid to use this item now.
Don't touch this company
26 mars 2025
Avis spontané
Réponse de Truegrounding
Hi Mrs Fletcher,
We’re really sorry to hear about your experience and understand how unsettling this must have been — especially when ordering something as personal as a grounding sheet.
To clarify: our company ships globally, and during periods of high demand, orders may ship from one of several fulfillment centers — including our international warehouses. While some packaging may be minimal to reduce waste and shipping costs, rest assured your product is brand new and tested for effectiveness.
If your plug wasn't the correct UK adapter, we’d be happy to ship the proper one free of charge. Our grounding sheets are compatible in all regions — they just need the right plug to connect.
As for the email issue, it looks like you may have emailed a different domain. Please reach out to our verified support team at support@truegrounding.co, and we’ll personally help you with any questions, instructions, or return concerns.
We truly appreciate your feedback and hope we can earn back your trust.
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