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I would not even rate this company, only for having to choose one in order to write review. As per many customers I really wish I'd researched before buying. Item defective, run around customer servic... Voir plus
L'entreprise a répondu
This product did not work at all. Customers are told to use the grounding sheet for a month to see results, but when you return it, the company refuses a refund claiming it is “over-used”. It... Voir plus
L'entreprise a répondu
They did not tell us it was a USA address therefore cost us £24.00 to return We did have 2 good product from them a few years ago I think this is one the consumer programmes
1,3
Mauvais
125 avis
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A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Wrong delivery, defunct support email
My order was delivered to someone else, I never even got it. The shipping company acknowledged it but directed me to TrueGrounding. Problem is, their email is DEFUNCT. They have no phone number. There's no where to take this complaint to.
20 mars 2025
Avis spontané
Réponse de Truegrounding
We’re very sorry to hear about the delivery mix-up and the frustration it has caused. This is certainly not the experience we want for any of our customers.
Please know our support email is active, and we’re here to help resolve this issue for you as quickly as possible. Could you please try reaching us again at support@truegrounding.co? If you didn’t receive a reply, please check your spam or promotions folder, as sometimes emails get filtered there.
We understand how important it is to speak with someone directly, and while we don’t have a phone line at this time, we are committed to providing prompt and helpful email support.
Please send your order details again, and we will prioritize your case to get this sorted out.
Thank you for your patience and understanding.
Absolute rubbish
Absolute rubbish. Don't even go there. It's all a sham and a scam. 90 day refund stated is not applicable when you contact them. They can't be bothered and just give you an obscure address to post back too at a push and expect you to pay and track. Abysmal.
20 février 2025
Avis spontané
Réponse de Truegrounding
Thank you for sharing your concerns. We’re sorry to hear that your experience did not meet your expectations.
We want to clarify that our 90-day refund policy is genuine and designed to give customers peace of mind. To process returns, we do ask for items to be sent back so we can inspect and ensure quality, which is a common practice to prevent misuse and protect all our customers. We understand that return shipping can be inconvenient, and we always strive to provide clear instructions and support during the process.
If you encountered any difficulty or confusion, please reach out directly to support@truegrounding.co with your order details. We want to assist you personally to find a satisfactory solution.
Thank you for your feedback—it helps us improve.
Scam
My order has not left the country of origin after 3 weeks. Contacted customer support. They gave me an excuse then promptly blocked my email address.
This is a scam!!!!
15 mars 2025
Avis spontané
Réponse de Truegrounding
We’re sorry to hear about the delay with your order. Shipping times can sometimes be longer due to international logistics and customs processes, which are unfortunately beyond our control.
We have not blocked any customers and want to ensure you receive the support you need. Please send us a new message with your order details, and we will personally investigate and update you promptly.
Thank you for your patience.
Dishonest and untrustworthy company
Dishonest and untrustworthy company! I accidentally ordered a mat and immediately contacted customer support, who assured me they would stop the shipment. However, they didn’t, and the item still arrived. Now that they have my money, they are ignoring my emails and refusing to respond.
26 février 2025
Avis spontané
Réponse de Truegrounding
We’re sorry for the confusion and any inconvenience caused. Once an order is processed and shipped, it can be difficult to cancel it. We always try to accommodate cancellations when possible, but sometimes shipments go out before we receive the request.
If you would like to initiate a return, please contact us with your order details, and we will guide you through the return process. We appreciate your understanding and hope to resolve this for you.
Absolute shocking company to deal with
Absolute shocking company to deal with. Their ground mats are fake products and offer zero benefits . 90 day hassle free returns and refund is also a joke. Customer service is so poor and I will never buy from this company again. Avoid at all costs . You will not be refunded for you items trust me they do everything in there power to not refund you and hope you just stop emailing them.
10 mars 2025
Avis spontané
Réponse de Truegrounding
Hi there,
We’re sorry to hear about your disappointing experience. Our products are genuine and come with a 90-day money-back guarantee to ensure customer satisfaction. We regret if you found our customer service lacking and would like to make things right.
Please reach out to us directly at support@truegrounding.co with your order details so we can assist you promptly with your return or refund.
Thank you for your feedback — it helps us improve.
Beware Truegrounding are scammers
Truegrounding don't even deserve 1 star. Purchased a grounding mat as I foolishly believed what was on their website. Grounding mat didn't work. The website states 'money back guarantee, no questions asked' If not satisfied. I have asked Truegrounding for a refund several times but keep getting fobbed off. There's a saying 'if it sounds too good to be true, it probably is'. Do not buy anything from this company. They are scammers.
26 février 2025
Avis spontané
Réponse de Truegrounding
We’re sorry to hear you feel this way. Our goal is always to provide quality products and support. We do offer a 90-day money-back guarantee with no questions asked, and we want to help you with your refund.
Please email us at support@truegrounding.co with your order details, and we will prioritize resolving your issue as quickly as possible.
Thank you for your feedback — we take it seriously and aim to improve.
Claims to be a US company
Claims to be a US company but their items ship DIRECT from China so when the sheet doesn’t work, you have to pay return shipping but they don’t bother to supply any info on how to do that. Their customer service sucks, their items do not do what they claim to do. I am asking my credit card company to fight the charges and I reported them to the FTC; I suggest filing a complaint with the FTC (or your country’s dept for consumer fraud) too if you’re here because you got scammed. Their reviews are fake so I’ll also be contacting Shopify (their website host).
26 février 2025
Avis spontané
Réponse de Truegrounding
We’re sorry to hear about your concerns. We want to clarify that while our company is US-based, we do ship globally from various warehouses, including locations in China, to ensure product availability and faster delivery.
We understand returns can be frustrating, and our 90-day money-back guarantee is designed to support you. We provide return instructions upon request and are happy to assist anyone needing help with returns or refunds.
Please contact us directly at support@truegrounding.co with your order details so we can address your concerns personally.
Thank you for your feedback. We take all reviews seriously and strive to improve.
Sham of a company
I echo everything said below. Grounding sheet did absolutely nothing for me. I've emailed them several times for return instructions as they tell you to do under '90 day trial', but I've heard nothing. Feel all I can do now is leave bad review every time they pop up on social media
3 février 2025
Avis spontané
Réponse de Truegrounding
We’re very sorry to hear about your experience and that you haven’t received the return instructions promptly. Our goal is to ensure every customer is supported, especially during returns.
Please email us again at support@truegrounding.co with your order details and subject line “Return Instructions Request” so we can prioritize your case and guide you through the process immediately.
We appreciate your patience and hope to resolve this for you soon.
Please don’t buy anything……
Please don’t buy anything from this company. If you want to return, they will not help you.
3 février 2025
Avis spontané
Réponse de Truegrounding
Hi there,
We’re sorry to hear you feel this way. We strive to provide support for all returns within our 90-day money-back guarantee. If you need assistance with a return, please contact us directly at support@truegrounding.co with your order details, and we’ll be happy to help.
Thank you for your feedback.
Avoid at all cost
Avoid at all cost! If you are smart enough to see past the fake reviews and are now looking on here and are still thinking to order then stop! If you have ordered and then try to cancel the order then you’ll be ignored. I sent several as in 6-7 emails to a Tony posing as a customer service representative who will ignore all of your requests to cancel the order no matter how many times you message them. The telephone number is fake and not a real number, no dial. All emails to customer service address are ignored. You won’t receive any Confirmation that the order was even processed so you’ll think you can cancel the order. Three days later you’ll receive confirmation of dispatch and then you’ll have to wait for the delivery of no doubt will be a dud product. Money is immediately taken out of your account. You won’t trust the returns policy either and no doubt the shipping will be highly expensive as this outfit is not UK based as it presents to be. I wish I’d just given 58£ to the homeless and not to this scum. You won’t ever receive a order confirmation email or text yet they’ll ensure you receive shipping notifications despite you having tried relentlessly to have cancelled the order even within minutes of ordering, you’ll be ignored. Several days later you’ll receive shipping dispatch and some piece of dodgy product will arrive which you won’t trust to switch on because it’ll probably be unsafe and never tested to safe standards. Complete rubbish and fraudulent pop up site plaguing on most search engines. BEWARE! REPORT YOUR EXPERIENCE TO TRUSTED CONSUMER SITES AND BANKING SYSTEMS.
12 février 2025
Avis spontané
Réponse de Truegrounding
We’re truly sorry to hear about your experience and frustration. We understand how important clear communication and smooth cancellations are, and we regret that you felt ignored.
To clarify, we do send order confirmation emails and shipment notifications to the email address provided at checkout. If you did not receive these, please check your spam or junk folder, or contact us directly at support@truegrounding.co so we can assist you promptly.
We also want to assure you that our products undergo quality checks and meet safety standards. Our return policy is designed to be customer-friendly, with a 90-day money-back guarantee.
If you’d like to discuss your order or cancellation further, please reach out — we want to make things right.
Thank you for sharing your concerns.
I ditto all the other reviews
I ditto all the other reviews. Grounding Sheet didn’t do a thing. Customer service terrible. Their email address stopped accepting my emails after I sent a few successful emails - very strange. It was like they blocked me. Total waste of money. Please avoid - I wish I had seen these reviews before I bought.
22 janvier 2025
Avis spontané
Réponse de Truegrounding
We’re sorry to hear your experience wasn’t positive. We do our best to respond to every email and never block customers intentionally. Sometimes email servers mistakenly flag messages as spam, which can cause delivery issues. If you’re still having trouble reaching us, please try again or use the contact form on our website.
We understand the grounding sheet didn’t meet your expectations — results can vary, and we offer a 90-day money-back guarantee if you’d like to return the product. Please reach out to support@truegrounding.co and we’ll help you through the process.
Thanks for sharing your honest feedback.
Sheet did not fit as stated
Edit 3rd March I have now received my refund, I eventually I got the required outcome. My recommendation is to double check the sizing you need, I assumed that Californian King being the next size up from king size would fit my super king size bed but it wasn’t wide enough, anyway thank you eventually for my refund
EDIT….14th feb
Company replied eventually with a return address, I have sent it back as a tracked item, let’s see what happens. I will update as soon as I get my refund. Cost me £22 to send it as a tracked item!
Sheet did not fit as stated, I am trying to return it, someone called Tony replied to my email to ask did I want another one that was a fitted type, I replied that I didn’t but want a refund please, he said he is happy to guide me through the return process but now they are not replying to emails, also some of the emails just bounce back to me saying “recipient suspected email is spam” so I am now left unable to return.
Truegrounding Please reply to emails, I’m happy to update my review here once you have sorted this out.
8 février 2025
Avis spontané
Réponse de Truegrounding
Thank you for updating your review — we’re glad to hear your refund was successfully received and appreciate your honest follow-up.
We also take your feedback seriously regarding the sizing confusion and email issues, and we apologize for any delays in communication. We’re continuously working on improving our support systems and clarity around product sizing to prevent this kind of frustration in the future.
If you ever have further questions or need assistance, our team is always here at support@truegrounding.co.
Wishing you all the best and thank you again for your patience.
1 star because 0 isn’t an option!!
1 star because I can’t give 0! 1. This is a Chinese company which isn’t stated, 2. You have to pay for a return, 3. They have now stopped accepting emails there’s a failed to deliver notice when I try to email from the same email which was working yesterday. Tried another email and same issue so they’ve clearly shut down that email account whether permanently or temporarily I suspect due to high traffic of complaints… AND FINALLY 4. This grounding sheet does the OPPOSITE of grounding. We tested it and both of us go up not down on the readings. I go from 0.1 to a whopping 3.6 when touching the sheet!! Absolutely madness, complete waste of money and utter garbage product. No idea where they’re getting their reviews from on their website as you can’t even leave one after purchasing!! Clearly they are not real! AVOID!!!
5 février 2025
Avis spontané
Réponse de Truegrounding
We’re truly sorry to hear you had such a frustrating experience, and we appreciate you sharing your concerns — we take them seriously.
To clarify: we are a global company with fulfillment centers in different regions, including China, due to worldwide demand and inventory flow. We are transparent about our 90-day return policy, which includes guidance on how to return items — and we do honor all valid refund requests.
We’ve checked and our support email (support@truegrounding.co) is currently active. If you're receiving bounce-backs, please try again or use our contact form on the website, and we’ll prioritize your case.
As for your grounding test readings: while we understand the concern, increased readings on some testers can happen if the test setup isn't grounded properly or if high EMF interference is present. We’d be happy to walk you through how to test the sheet correctly, or you can request a full refund if you’re not satisfied.
We know trust is earned, and we’re committed to making things right — please reach out and allow us to assist you directly.
This company is misleading people
This company is misleading people! They advertised themselves as a USA company but the only thing that's American is the website.The products they sell are made in China and shipped from China and that's not mentioned on the website, I found out only when I checked the tracking system as it took a while to be delivered.I've done my order on 10th January and it's been delivered on 23th! If I would like a product from China I would have ordered from Temu . I've ordered two pillowcases and a sheet, but the order came it only one cable instead of three! So I can only use one product at the time. And in a situation like this, good luck with returning the products considering the customer is paying for the return all the way to China. Strongly advise not to order from this company, save your money and go with a reputable company
23 janvier 2025
Avis spontané
Réponse de Truegrounding
Hi Ioana,
We’re truly sorry to hear about your disappointment and appreciate the opportunity to clarify.
While our company is based in the U.S., we ship from multiple warehouses globally — including China — depending on inventory availability and your delivery location. This helps us serve customers worldwide, but we understand that transparency around shipping origin is important and are working to improve that.
Regarding your order: we acknowledge there was a missing cable in your initial shipment, and as soon as this was brought to our attention, we shipped the missing cable to you at no extra cost. We apologize again for the inconvenience.
We offer a 90-day money-back guarantee, and our support team is always here to assist. If there’s anything else we can help with, please feel free to email us at support@truegrounding.co.
Thank you again for your feedback — it helps us improve.
Scamming vulnerable people.
They advertised as a USA company, but they are shipping their products from China. I had so many bad experiences with ghost companies like this, where you get a rubbish product. WARNING! Selling their products in Europe (the UK, in my case), and they expect you to cover the cost of the return plus taxes. As we don't know where the products are coming from, I feel that I was misled. Imagine the amount of money you have to pay to get the product returned. I buy from the UK because no information is on their website; I expect the return to happen within the UK, not China or anywhere else. Too many scams are happening on Facebook and all these social media platforms; no one is checking the legitimacy of these businesses.
20 janvier 2025
Avis spontané
Réponse de Truegrounding
Hi There,
Thank you for your feedback — we’re genuinely sorry to hear that you feel misled and appreciate the opportunity to clarify.
We’re a global company with fulfillment centers in multiple countries, including Asia, the U.S., and Europe. Due to high demand and inventory fluctuations, some products may be shipped internationally to ensure quicker delivery. That said, we fully understand how important transparency is, especially around returns and shipping origins, and we’re working to make this even clearer on our website.
We do offer a 90-day money-back guarantee because we want every customer to shop risk-free. If returning a product is too costly, we encourage customers to reach out — we’re often able to offer alternative solutions that don’t require international return shipping.
Please contact us at support@truegrounding.co with your order number, and we’ll do everything we can to make this right. We are committed to supporting our customers — not scamming anyone — and we take your concerns seriously.
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