Two things have influenced my rating;- 1) The item I purchased took 5 days to arrive!! I feel Tu are falling behind their competitors here, where their delivery time is significantly less. 2) My sec... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The online service was easy The staff and overall experience in store was not good We waited nearly 15 minutes to recive our order but no staff seemed to be helping. One member of staff walked pa... Voir plus
L'entreprise a répondu
saw some relaxed fit t shirts online and ordered seven in all, by click and collect. they were ready for collection before stated date and all were good quality and well made, liked them so much i ord... Voir plus
L'entreprise a répondu
Not having a TU store nearby, it is so nice that I can order and get free collection from my local Argos store, and easy returns if I need to. When instore, I do miss being able to try on certain i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Tu clothing by Sainsbury's
Écrit par l'entreprise
Tu has been inspiring fashion confidence since its launch in 2004, offering design-led, excellent quality and great value fashion across womenswear, menswear and childrenswear.
The sixth largest clothing retailer in the UK by volume, Tu helps customers fulfil their clothing missions everyday by offering everything from a broad range of lingerie, lounge and nightwear, the latest denim fits alongside key fashion pieces, everyday essentials and school wear. Tu also offers a range of specialist sizes with its own brand Petites and Maternity offers, as well as working with selected partners to keeps the whole family’s wardrobe updated with fashion that makes you feel good.
Tu is aware of its impact on the world around it and has stretching sustainability targets to achieve, from key raw materials usage to greater transparency in its supply chain – all measured using the Higg Index.
Tu clothing is available to buy online at Tu and Argos as well as in over 400 selected Sainsbury’s stores.
Coordonnées de contact
33 Holborn, EC1N 2HT, London, Royaume-Uni
- 020 7695 6000
- tuclothing.sainsburys.co.uk
4,1
Bien
20 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Tu clothing by Sainsbury's
Tu have an excellent range of clothing for all ages and all seasons, and their discounted range is an absolute bargain, great service, highly recommend 5*
24 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Tu clothing by Sainsbury's
Hello there,
I am delighted to hear that you are pleased with our prices, the comfortable fit of our products, and that you found a size that works for you. Thank you for your positive feedback!
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Gillian,
I am so happy to hear that you are consistently pleased with your items! Thank you for sharing your wonderful feedback and for your continued support.
Best wishes,
Impita.
I found what i wanted
I found what i wanted ordered it and it was delivered thenext day thats what,i call service
24 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Jackie,
I am so happy to hear that you found exactly what you were looking for and that it arrived so quickly! We pride ourselves on excellent service. Thank you for your wonderful 5-star review.
Best wishes,
Impita.
I ordered one coat and ended up with…
I ordered one coat and ended up with five coats there was a problem with the bank and I could not get my details through and when I phoned them they said not to worry as they would fix it I had five lots of payments taken from my bank and only just got to the problem fixed it’s not good enough
24 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Patricia,
I am truly sorry to hear about the significant trouble you experienced with your recent order and the multiple payments. We understand your concern. We regret that this issue caused you such inconvenience.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Impita.
I am still waiting for these items to…
I am still waiting for these items to arrive.very poor service
24 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Decia,
I am sorry to hear your items have not yet arrived. We are looking into this delivery delay for you.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Dawn,
Thank you for your fantastic 5-star review! I am delighted to hear that you found the ordering and collection processes easy. I appreciate your positive feedback and look forward to serving you again!
Best wishes,
Impita.
Getting small shoes at end of sale
Getting small shoes at end of sale
Would be good if Click and Collect was free without minimum spend
24 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello there,
I appreciate your feedback regarding the sizing and our Click and Collect service. We're always looking to improve our offerings.
Best wishes,
Impita.
Easy to order
Easy to order, great sale prices which allowed me to order more, getting more for my money. Quick collection service in-store so overall first class service!
24 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Maureen,
I am so pleased to hear that you found the ordering process easy and that our sale prices allowed you to get more for your money. It's wonderful that our quick in-store collection service contributed to a first-class experience!
Best wishes,
Impita.
Great experience
I could not order this item straight away as it was out of stock, so I ticked the e-mail notification thinking that they'd never contact me - but they did. So I ordered my item and the package arrived so quickly. Great service and great product. Happy to review properly on the TU clothing site.
24 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Kate,
I am so glad to hear that our email notification system worked well for you and that your item arrived quickly! I am truly appreciate you taking the time to share your positive experience with us. Your kind words mean a lot to our team.
Best wishes,
Impita.
Fast delivery to click and collect.
Fast delivery to click and collect.
Good fit, and excellent quality.
23 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Julie,
Thank you for your fantastic 5-star review! I am so pleased to hear that your click and collect delivery was fast, and that you are happy with the fit and excellent quality of your item.
Best wishes,
Impita.
Big difference in 2 pairs of same style
Ordered two pairs of the same straight leg jeans - one in denim blue, the other black. Blue ones were fine but the black ones were far too big and had to be sent back. Very disappointing.
21 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Lynn,
I am sorry to hear that the sizing of the black jeans was not as expected. I appreciate you bringing this inconsistency to our attention. We are always working to improve our product sizing and quality control.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello there,
Thank you for your wonderful 5-star review! I am so pleased to hear that you found our items to be consistently available and well-fitting. We truly appreciate your positive feedback.
Best wishes,
Impita.
Easy website to navigate great quality…
Easy website to navigate great quality trousers first rate delivery, the whole experience brilliant
23 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Irene,
I am so pleased to hear that you found our website easy to navigate and that you are happy with the great quality of your trousers. It's wonderful to know you experienced first-rate delivery and a brilliant overall experience!
Best wishes,
Impita.
Easy to order on line
23 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Colette,
I am happy to hear that our online ordering process was easy for you. We appreciate your positive feedback!
Best wishes,
Impita.
Easy to use click and collect service
Easy to use click and collect service, items arrived when stated and were of an excellent quality
23 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Faye,
I am so pleased to hear that you found our click and collect service easy to use and that your items arrived as stated and were of excellent quality. Thank you for your wonderful 5-star review!
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Riya,
I am so pleased to hear that you're happy with both the quality of our clothes and the service you received! Thank you for your wonderful feedback.
Best wishes,
Impita.
Easy to pick my item up at my local…
Easy to pick my item up at my local sainsburys good communication from TU and so easy to take my item back really good service but I do not often take items back because they are always good quality
23 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Maureen,
It's wonderful to hear that you find our click and collect service at Sainsbury's so convenient, and that our communication meets your expectations. I am also delighted that you consistently receive good quality items, making returns a rare occurrence. Thank you for your fantastic feedback!
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello there,
I am so glad to hear that your delivery arrived quickly and even ahead of schedule. Thank you for sharing your positive feedback with us!
Best wishes,
Impita.
You are doing ok
You are doing ok. Service is good. Your autumn and winter collection, is very good. The quality of the product is big very good.
23 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello there,
I am so pleased to hear that you are happy with our service and particularly enjoyed our autumn and winter collection. It's wonderful to know you appreciate the quality of our products. Thank you for your fantastic 5-star review!
Best wishes,
Impita.
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