Really pleased with the veranda and install. We have been having a problem with one of the blind motors and have emailed Tuin several times about this, undertaken all of the resets but the problem p... Voir plus
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Lisez les avis des autres
Amazing product. Instructions poor IMO. Some dialog with the pictorials would be a huge advantage. I was nervous about cutting 30mm off each beam as the video conflicts the paper instructions so had t... Voir plus
We recently had a glass garden room installed and from start to finish everything was very professional. We are so pleased we went with this company as the product is of the highest standard and very... Voir plus
checked a couple of things via Telephone , order was simple to do, the delivery driver was excellent and the packing fantastic. Install was great (instructions need some work) final product looks gre... Voir plus
À propos de l'entreprise
- Fabricant d'abris voiture et de pergolas
- Constructeur de terrasses
- Fourisseur de construction de jardin
- Fournisseur d'auvents
- Magasin de rénovation
Écrit par l'entreprise
Tuinmaximaal is the Nr. 1 webshop for verandas and accessories. Our goal is to ensure that everyone enjoys his or her garden to the absolute maximum 365 days a year. We make this possible by offering affordable, yet high quality and stylish Gumax® verandas. By streamlining our supply chain and cutting out unnecessary middlemen, we’re able to offer lower prices, all while insuring the highest quality.
Tuinmaximaal
Écrit par l'entreprise
- Tuinmaximaal has won the following FD Gazelle (International) Awards:
- 🏆 - FD Gazelle Award – 2017
- 🏆 - FD Gazelle Award – 2018
- 🏆 - FD Gazelle Award – 2019
- 🏆 - FD Gazelle Award – 2020
- 🏆 - FD Gazelle Award – 2021
- 🏆 - FD Gazelle Award – 2022
- 🌍 - FD Gazelle International Award – 2023
- 🏆 - FD Gazelle Award – 2023
- 🌍 - FD Gazelle International Award – 2024
- 🏆 - FD Gazelle Award – 2024
Coordonnées de contact
Rooijakkersstraat 8, 5652BB Eindhoven, Eindhoven, Pays-Bas
- (+44) 0330 818 3230
- info@tuinmaximaal.co.uk
- tuinmaximaal.co.uk
Premium verandas at the lowest price
4,1
Bien
131 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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No customer after service
After service care does not exist, my Veranda arrived with missing part and it is impossible to get the issue resolved.
1 - almost impossible to get hold of someone.
2 - request must be dealt with through email and no response is given.
3 - no one seems to understand what part is missing, constantly being referred
24 avril 2026
Avis spontané
Réponse de Tuinmaximaal UK
Dear Simon,
We’re sorry to hear about your experience with the missing part and the communication issues. We have identified your case and will contact you as soon as possible to discuss this and resolve the issue.
Thank you for your patience.
Kind regards,
Max | Team Tuinmaximaal
No customer service
Ordering a veranda (order number 500800684) was no issue. Delivery came as expected but one of the glass panels was broken. I've tried to contact Tuinmaximaal for two days straight without success. I've emailed twice with no reply. The WhatsApp function is absolutely useless.
What's the point of selling a good product with such poor customer service?
29 avril 2026
Avis spontané
Réponse de Tuinmaximaal UK
Dear Parm,
We’re sorry to hear about the damaged glass panel and the difficulty in reaching our customer service.
Please send an email to contact@tuinmaximaal.com, including your order number and details of the damaged part. If possible, also add photos so we can assess the situation properly.
We will review your case and help you with a suitable solution.
Kind regards,
Max | Team Tuinmaximaal
Avoid Tuinmaximaal UK total waste of time.
Avoid total waste of time.
Non existent customer service or anything to that effect.
It's now 4 weeks from start to giving up. Daily tries, numerous emails, tried the webchats all to no avail.
29 avril 2026
Avis spontané
Réponse de Tuinmaximaal UK
Dear Peter,
We’re sorry to hear that you’ve had difficulty reaching us and that your experience has been disappointing. Due to a high volume of requests, our response times may currently be longer than usual.
Please contact us at contact@tuinmaximaal.com with a clear description of your question or situation so we can look into this for you and assist you further as soon as possible.
Kind regards,
Max | Team Tuinmaximaal
Amazing company and products
Amazing company and products, ordering and delivery where easy, perfectly packaged, we are so happy with our veranda roll on summer
3 avril 2026
Avis spontané
Réponse de Tuinmaximaal UK
Dear John,
Thank you very much for your kind words!
We’re glad to hear that the ordering and delivery process went smoothly and that everything arrived well packaged.
It’s great to know you’re happy with your veranda, we wish you lots of enjoyment this summer!
Kind regards,
Max | Team Tuinmaximaal
The veranda was great quality and we…
The veranda was great quality and we installed easily. There was just a small communication delay at the start which meant the product was delayed for delivery. I would definitely use Tuin again for future veranda's.
2 février 2026
Avis spontané
Réponse de Tuinmaximaal UK
Dear Fiona,
Thank you for your positive feedback!
We’re pleased to hear that you’re happy with the quality of the veranda and that the installation went smoothly.
We do apologize for the initial communication delay and the impact this had on the delivery. Your feedback is appreciated and helps us improve our processes. Great to hear you would choose Tuinmaximaal again we’d be happy to assist you in the future!
Kind regards,
Max | Team Tuinmaximaal
Poor communication
Received a quote which is valid until today, asked for an amendment 7 days ago, no reply.
Went to order online and the prices have gone up £200, cant contact anyone to ask for the quote to be honoured.
Email ignored, whatsapp ignored, Over 500 people in the phone queue at half 7 in the morning?
Can someone reply to me before you lose a sale.
14 avril 2026
Avis spontané
Réponse de Tuinmaximaal UK
Dear Mr, Mrs,
Thank you for sharing your experience. We are sorry to hear that the communication regarding your quote did not meet your expectations. This is certainly not the level of service we strive to provide. We are already in contact with you, and the issue is currently being handled internally as a matter of priority. We are doing our best to resolve this as quickly and carefully as possible. Thank you for your patience.
Kind Regards,
Max | Team Tuinmaximaal
I placed an order 2 days ago but since…
I placed an order 2 days ago but since then I am being kept in the dark.
I have not heard about my order and have no facility to pay online.
My emails and phone called have not been answered.
Not sure if I should cancel and order again?
My order 500808186
Can somebody contact me?
11 avril 2026
Avis spontané
Réponse de Tuinmaximaal UK
Dear Ms. Fridja,
Thank you for your message.
Due to a high volume of requests, processing times may currently be slightly longer than usual.
At this moment, we do not see a confirmed order or quotation under the order number you provided. Please note that an order is only considered final once you have either completed a purchase via our webshop or accepted and paid a quotation.
We do see that there was initial contact with you yesterday, and we will of course continue to handle your request as quickly as possible.
To assist you further, we have forwarded your request to our customer service team with priority. They will contact you as soon as possible to go through everything with you and help you complete your order.
We appreciate your patience, understanding, and trust.
Our apologies for any inconvenience caused.
Kind regards,
Max | Team Tuinmaximaal
EXCELLENT & SUPERB POST SALES SERVICES
I am beyond grateful to Joelle and Max of Tuinmaxmaal for helping me with superior customer service afte items are delivered incomplete last year. Joelle has been excellently helpful to solve our issues in a very prpfessional and generous ways.
I have indeed choose the best company Tuinmaxmaal as they ensure their customers are fully satisfied. We can now enjoy our dream glass veranda with high quality. Highly recommended!
26 mars 2026
Avis spontané
Réponse de Tuinmaximaal UK
Dear Tammy,
Thank you so much for your kind words!
We’re really happy to hear that our team was able to support you and resolve everything properly. We understand how important it is that everything is complete and meets expectations, so it’s great to know you can now fully enjoy your glass veranda.
Your feedback means a lot to us, and we truly appreciate your trust in Tuinmaximaal.
Kind regards,
Max | Team Tuinmaximaal
Its very difficult to speak to someone…
Its very difficult to speak to someone and discuss my requirements. It seems to be computers running things. I live too far away to go to the warehouse. Wa shame, as i was really keen to purchase from this company, but now i am concerned about aftersales as mentioned in another review, and the lack of contact with a human. I will look elsewhere and find human contact.
21 mars 2026
Avis spontané
Réponse de Tuinmaximaal UK
Dear Mr/Ms.,
Thank you for your feedback and for your interest in a Gumax® veranda. We understand that having personal contact is important, especially when discussing your requirements and making a decision like this.
We would like to help you further and ensure you receive the support you are looking for. Could you please contact us at contact@tuinmaximaal.nl
with your details? Our team will gladly get in touch with you to discuss your wishes and assist you personally.
Kind regards,
Merel | Team Tuinmaximaal
I think they've outsourced customer service to bots
I want to purchase a veranda from this company but they make it so hard for you to buy from them! The checkout form doesn't allow you to enter a house name - only a house number, but good luck if you want help - i have used their Max Chatbot multiple times through the website and on WhatsApp, i have called the Customer service line multiple times - on one occassion i was on hold for over an hour before i gave up. I've also emailed the problem... radio silence. Is there actually anyone on hand to deal with customer issues? And what happens if something goes wrong with delivery, or the product - i'm not reassured, i think you'd be on your own!
13 mars 2026
Avis spontané
Réponse de Tuinmaximaal UK
Dear Mr/Ms. Rizza,
Thank you for sharing your experience and your interest in purchasing a Gumax® veranda. We understand that this situation can be frustrating, especially when you are in the process of placing an order.
We would like to take a closer look at your situation and assist you further. Could you please contact us at contact@tuinmaximaal.nl
with your details? This way, we can review your case and help you complete your order smoothly.
Kind regards,
Merel | Team Tuinmaximaal
Go see the quality far exceeds others and price
We went to new showroom in Leicester Coby showed us round and explained everything in full detail product looks amazing
Anything we asked was no problem
Very excited for our project just getting ready to place our order
6 mars 2026
Avis spontané
Réponse de Tuinmaximaal UK
Dear Ms. Skelly,
Thank you very much for your wonderful review. Great to hear that you experienced the quality of our products so positively and that it stands out compared to others.
How nice that your visit to our showroom in Leicester went so well and that our colleague was able to guide you through everything clearly. It’s great to read that all your questions were answered and that you feel confident about your upcoming project.
We wish you the best of luck with the preparations and already a lot of enjoyment with your future Gumax® veranda!
Kind regards,
Merel | Team Tuinmaximaal
Great service and product
Had been really interested in their products for a while, so pleased to hear their showroom had opened in the UK. Greeted with a warm welcome from Ange who kindly showed us around. The quality of the products were as great as they looked and the price was unbeatable. Tony sat with us and went through everything in detail and we happily ordered our new glass sliding garden room. Tony and Ange were a pleasure to deal with and highly recommend
30 janvier 2026
Avis spontané
Réponse de Tuinmaximaal UK
Dear Mr, Mrs Jones,
Thank you very much for your positive review.
We’re pleased to hear that you had a good experience in our showroom and that the quality and value of our products met your expectations. It’s great to know that you felt well informed throughout the process and confident in placing your order.
We truly appreciate your recommendation and wish you lots of enjoyment with your new glass sliding garden room!
Kind regards,
Merel | Team Tuinmaximaal
Thanks to the above insuracson my name…
Thanks to the above insuracson my name is bayo sabir abduson augandan 33years old looking for wake to above campaign.
5 janvier 2026
Avis spontané
Very satisfied with this product and company
We purchased our Veranda from Tuinmaximaal in November 2024. The delivery was seamless, with a friendly driver dropping it off at our home. We didn’t begin assembling it until late January 2025. Based on reviews, we expected the assembly to take a couple of days, depending on size; ours is 7 x 3 meters and quite heavy, so be sure to have enough help on hand.
From the moment we unpacked it, the quality was evident. Our professional builder friend, who assisted with the assembly, was impressed with both the craftsmanship and the price. The fit was perfect, and all parts were included. Afterward, my husband asked if I could contact customer service for some extra screws. I did, and they were incredibly friendly. A few days later, we received the screws, a handwritten card, and a bar of chocolate—a thoughtful gesture that still makes me smile, even 10 months later.
I had planned to leave a positive review before experiencing such great after-sales service, but now I’m even more eager to share. Ten months later, we're still thrilled with our purchase. If you're considering buying from Tuinmaximaal, rest assured you’re in good hands. It’s been a long time since we’ve had such pleasant service from a retailer.
14 février 2025
Avis spontané
Réponse de Tuinmaximaal UK
Dear Sir/Madam,
Thank you very much for taking the time to write such a wonderful review. We are truly delighted to hear that you are so satisfied, that is exactly what we aim for!
We hope you will enjoy your Tuinmaximaal veranda for many years to come.
Kind regards,
Mees | Team Tuinmaximaal
5 STAR PRODUCT WITH 5 STAR SERVICE
5 STAR PRODUCT WITH 5 STAR SERVICE
I am so happy with the process of ordering the veranda to the delivery, the ordering was so easy and I was updated with the delivery schedule.
I am so pleased with the veranda purchased from this company, the quality and how is made is very impressive. I would highly recommend this item.
ADDED TO REVIEW
We added the doors and side, as we thought we would enjoy the outside space more, absolutely amazing, so pleased with the quality of the doors, so so happy!
2 octobre 2025
Avis spontané
Réponse de Tuinmaximaal UK
Dear Ms. Grant,
Thank you very much for your kind words and wonderful feedback. We are delighted to hear that you are pleased with both the quality of your veranda and the service you received. Your recommendation is greatly appreciated. We hope you enjoy your veranda for many years to come.
Kind regards,
Larisa | Team Tuinmaximaal
Started a little shaky but turned out perfectly
Its a great website but could be easier as it is easy to make a mistake when order elemental parts as I did and ordered some incorrect U channels. Then when trying to resolve the problem I was told to wait for the Service department to get back to me.....which they never did, so I left a note on the Facebook page at which point I received an apology and explanation that for some I.T. issue my messages had gone astray - since then Tuinmaximaal have refunded me the cost of the incorrect parts that I ordered and told me to dispense with them as I want so fair play, they fixed the issue and sorted things out for me so a big 'Thank you' to Tuinmaximaal for putting the issue right for me and as for the product - the sliding doors that I purchased they look fantastic in my hallway and I would reccomend anyone who needs the systems they offer, to buy from Tuinmaximaal.
4 septembre 2025
Avis spontané
Réponse de Tuinmaximaal UK
Dear Mr. Chris,
Thank you very much for sharing your experience. We appreciate your understanding and patience while the issue was resolved, and we are pleased to hear that everything has been settled to your satisfaction. It is wonderful to know that you are happy with your sliding doors and that they look great in your hall. Your recommendation means a lot to us. We hope you enjoy your purchase!
Kind regards,
Mees | Team Tuinmaximaal
We had been looking for a solution for…
We had been looking for a solution for our patio for some time, given it needs to be in a corner and around soil pipes etc. We contacted one of the fitters on the recommended list, Optimal Shading, and they advised us through the whole process of what to buy and then did a brilliant job of the fitting. We couldn't be happier with the product and process throughout. Thank you for a stress free and beautiful solution.
1 septembre 2025
Avis spontané
Réponse de Tuinmaximaal UK
Dear Ms. Wendy,
Thank you very much for your kind review. We are delighted to hear that the installation process went smoothly and that you are pleased with both the product and the result. It is wonderful to know that your new veranda solution meets your expectations.
We hope you will enjoy it for many years to come.
Kind regards,
Mees | Team Tuinmaximaal
Réponse de Tuinmaximaal UK
Dear J. Hibbard,
Thank you for this wonderful 5-star review. We are delighted to hear that you are so satisfied with our products and that the installation went smoothly and easily.
We hope you will enjoy your purchase from Tuinmaximaal for many years to come and thank you for your trust in us.
Kind regards,
Esther | Team Tuinmaximaal.
Hassle free experience with Optimal Shading Ltd as surveyor/installer
Order and delivery all went very smoothly. The materials arrived on time as communicated and nothing was damaged.
Costin from Optimal Shading Ltd advised through the whole process and completed the installation without any problems and was kind enough to take a break on the second day when no one could be home. Much appreciated. I am happy to recommend Optimal Light Shading to anyone considering installation of Tuinmaximaal products.
1 juillet 2025
Avis spontané
Réponse de Tuinmaximaal UK
Dear Inder Babbra,
Thank you for your lovely review! We're so glad to hear that your experience with our products went smoothly, from ordering to delivery.
It’s great to know the materials arrived on time and in perfect condition. We always aim to make the process as hassle-free as possible, and it’s wonderful to hear that reflected in your experience.
Your recommendation means the world to us, and we hope you enjoy your Tuinmaximaal product for many years to come!
Kind Regards,
Hannah | Team Tuinmaximaal
Nightmare Service -
The initial experience was great — very responsive when preparing the quotation.
However, it turned into a nightmare after the payment was made. Communication dropped significantly, with little to no response after I placed the order. No one provided accurate information about the delivery date, despite my repeated attempts to follow up. I’ve called more than 10 times over the past four weeks since placing the order — absolutely ridiculous. Just keep telling you that they're extremely busy. Thats it!
23 juin 2025
Avis spontané
Réponse de Tuinmaximaal UK
Dear Sir, Madam,
First of all, we are very sorry to hear that you are not entirely satisfied with the delivery. We have thoroughly checked our systems but, unfortunately, have been unable to identify the cause of the issue.
We would therefore kindly ask you to share your experience with us by emailing contact@tuinmaximaal.nl. This will allow us to work together in finding a suitable solution.
Kind regards,
Merel | Team Tuinmaximaal
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