UL Avis 

Great communication and very professional

Very straight forward to send your phone in and get cash back for your old device.

Customer services replied in good time and were really accommodating

Yet another resale company advertising prices they don’t stick to. Sold my iPhone 15 pro max and selected the faulty condition (worst condition I could select) as the back was cracked. The rest of the phone was in good condition, cameras weren’t damaged and worked. Speakers work. Phone, Face ID and buttons all work. The battery was at 92% and other than the back being cracked there were no other issues with the phone. They offered me £350 for the faulty phone and when received and reviewed I got an email with an ‘updated offer’ of £150 with no explanation other than it was graded E (no option to pick specific grades for an accurate price). They need to update their pricing so people can accurately select the correct grade because knocking £200 off for a phone that was sent as faulty due to the back being cracked is an absolute joke especially since apple only quoted me £140 to repair the phone and these companies definitely don’t send to apple to repair so repairs in house would be even cheaper. I don’t know what they expect for a phone listed as faulty? I sold an old iPhone 12 Pro max to them over a year ago and got £183 for that in faulty condition (broken cameras, old slow phone and battery was at about 70%) so I don’t understand how a year later a phone in better condition and a new model can be worth less? The only reason I’d give 2 stars was the customer service was good, any queries were responded to promptly and after rejecting their offer my phone was posted back to me quickly (offer rejected on 20.08.26 and received phone back on 26.08.26).

Seenless process and good customer service

Easy to deal with. Initial offer was a lot lower than listed so rejected offer and then offer was increased to above that from other providers so accepted this.

Was a smooth process only negative thing to say was it was quite a long process .

AVOID! AVOID! AVOID!

Offer way way way lower than your original offer after they receive it follow up with more offers ( why don’t you just offer the original amount? Or even 50% value? Instead you offer a standard £41 to everyone ) then they have the audacity to phone and ask for a review while they stay on the phone while you post it. Weird. Creepy.

1/10 experience
Wouldn’t do it again.
Easier just throwing your phone out the window.

TRUST ME.

Great Company to go through, no hassle and easy process, will use again!!

Easy to do and quick response and delivery thank you

Very easy to navigate on the website and very quick to get the package and sent away with confirmation a couple days later

Fast, friendly and efficient service:)

This was a very simple process and good customer service

Great people

5 star experience. Multiple options for sending device.

Full communication throughout the process.

Although device was downgraded, full information and rationale was provided to support decision.

Follow up customer service to ensure all in order. Payment received swiftly after confirmation.

Easy to follow process and quick delivery of postage pack. You get a link to track progress and can also email and get a quick response.