Uk Anycubic Avis 

Avoid Anycubic – Poor Quality & Support
Bought a new Anycubic Kobra S1 that’s never worked from day one. Support made me replace parts myself instead of offering a refund, which delayed things until they claimed I was outside their 30-day return period. Now they refuse to cover return shipping.
⚠️ Tip: If your printer arrives faulty, don’t accept replacement parts — insist on a refund or replacement immediately. Their process traps you in endless “repairs” and no resolution.

The support I have received for the multiple issues I have had (on multiple printers, I have many Kobra 3's, & S1 combos) has been generally excellent. As with anything things can go wrong but the guys and girls of Anycubic support do seem to actually try to get to a solution that doesn't involve buying something that is priced at half of the cost of a new printer, in fact the spares are reasonably priced, and you rarely feel like you are being taken advantage of. The bits often need to come from China, but even so the shipping time is also reasonable.

I am withdrawing my previous 5-star rating. Unfortunately, nothing is being done except stalling.

I would like to briefly summarise the situation for everyone's information.

Three months ago, I purchased two Kobras1 printers. One of them malfunctioned last month, and they sent me a new motherboard, stating it was a motherboard issue. This process took about 15 days. Everything was normal up to this point. However, two days after the new motherboard arrived, the other printer broke down. After numerous exchanges with a support team member named Suarez, they told me they would quickly send me an extruder because the extruder was broken. A week passed, and when I contacted support again to inquire about the shipment status, they said it would be in stock by the end of October and would be sent to me once it was in stock. And they asked me, 'Do you still want to wait?'

Of course, in the meantime, the other printer with a faulty motherboard crashed during printing with the message “print head box dropped” (I can send a screenshot if anyone wants it. I don't think I can upload it here). I reported the situation to the support team again. I think they got annoyed with me constantly sending support requests because of all these problems, so now they are giving me vague answers.

In one of my support messages, I mentioned “how poor quality the materials used are”. And now I'm repeating it here. The materials used are poor quality. Printers that are less than three months old can't escape faults and problems. If Anycubic doesn't find a solution to this, I think their sales will drop significantly. Because I won't be recommending Anycubic to anyone anymore. Their inadequate support and telling me they can only supply parts that I can get anywhere else in 1-2 days within 15-20 days shows how seriously they take their business.

Do not buy the Anycubic Kobra S1 under any circumstances. I can only say that you should not buy this product. I don't know about their other products, but judging by the support process they provide, I think the same support issues will arise with their other products as well.

A part of my extruder housing broke, rendering the extruder and printer unusable. I contacted support at about 1:30pm, and by 4:30am, I had a response, was sent a link to submit my shipping info and had confirmation that a new extruder was on its way. That is absolutely brilliant! My only real gripe is that it’s been almost 2 weeks and the new extruder still hasn’t arrived. I really wish they had more parts in a UK warehouse with a 2-3 day delivery window.

Customer service has always been there and help me with any problems within 24 hours

Quick response to an hardware issue and replacement parts Sent.

After a firmware update, the resonance calibration failed and prevented printing to commence. After contacting Anycubic and submitting a short video, they diagnosed the fault and sent me out new parts. I received the parts in three days. So a total of four days from the fault occurring and I’m up and running again. I think that’s brilliant service. Thank you Anycubic.

I had an issue with the extruder contacted support and they are sending out a new one free of charge.

Quick responses and solved my query well.
Replacement parts shipped out quickly.

Even though all there communication is done through email I have always had a reply by the next day or if at a weekend it's always been the next working day, even then they are very understanding as to what the problem you have got and help you out with either sending you a link to how it can be can be sorted out first and if that doesn't work then they are very happy to send you out a replacement part to repair your item with.. I love my anycubic printers, The first one I had was the anycubic kobra 2 max and now I have got the anycubic korba 3 max, I will be honest I won't use any other make of 3d printers now. Many Thanks for everything Anycubic

Purchased a new Anycubic Kobra 3 combo direct from Anycubic in November 2024 (now Sept 2025). In less than 1 year it has needed a replacement screen, hot end, heated bed and now a new ACE Motherboard.
Also during this period, Anycubic released a V2 of this printer, yet warranty on most product parts for the V1 is only 3 months (which clearly tells you they have little faith in the build quality). I can’t help feeling like I’m paying Anycubic to be a beta tester for their new products and as much I have tried to support this brand, I’ve now had enough and will not be giving them any more of my money.

Having an error code, on my kobra s1 i took off the extruder to remove a piece of filament. the tiny spring flew off somewhere. I contacted the anycubic support team. the service given to me was of the utmost help. Anycubic should be very proud of their team.
Thank you very much.

Got in touch regarding an issue. My issue was resolved within the day and a replacement was sent out promptly. I've been using Anycubic's products exclusively for 5 years now and they've made it a great experience!

Had a minor issue with my Kobra 3. The support team asked for detailed information about the problem, provided clear options for providing that and then dealt with the problem super quickly. Couldn't be happier. It's a great printer and the support makes the experience even better.

Suarez replied within hours of me raising the need for a replacement printhead under warranty. He identified cause of damage ( a minor build error) and replacements shipped within 24 hours of raising issue.

I was very surprised how quick they help me i think they are one of the best.

Lost the small spring from the extruder whilst unblocking stuck filament, contacted Anycubic and they shipped replacement at no charge.

I've owned a bunch of 3D printers over the years and technical support has generally been lack lustre. But my experiences with Anycubic have been an order of magnitude better than any other company in this space. My K3 is a great product anyway and rarely lets me down but given the high volume of use mine gets it's inevitable that parts will fail from time to time. And when this happens it's reassuring to know that I'm dealing with a company that responds in hours not days and one where the response is usually helpful and proactive. Highly commend and recommend both the company and their products.

Despite various ongoing issues with my Anycubic K3 combo printer
My experience with the Anycubic support & sales teams have been 1st class. I cannot fault their customer focus, professionalism & willingness to ensure they can offer the best service possible.

Got a anycubic cobra 3 combo for my Christmas from my wife in 2024. Straight out box it was great absolutely love it. Fast forward 7 months and the hotend starts to leak, I contact anycubic and they have sent out replacement parts completely hassle and fuss free so couldn’t be happier with that outcome. Looking at buying a 2nd printer at the moment, more than likely the larger one but overall id 100% recommend anycubic printers.