Would not recommend. When something breaks down, they'll try to fob you off by blaming other parts of the unit — conveniently ignoring that it's the part they supplied that's faulty — then offer a tok... Voir plus
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I don't think I have ever had such excellent service anywhere else. The Agents, especially Mark, have always been friendly, knowledgeable, patient and never condescending in any way, shape or form. I... Voir plus
Contacted Anycubic about a feed motor issue and they replaced it with a new one.No problems with there staff they were absolutely great from start to finish couldn't of asked for a better team to deal... Voir plus
Pre sale service could be better to obtain more clarity on what product packages to buy. After sales service however is absolutely brilliant and in particular with helping resolve any issues. I lov... Voir plus
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Brilliant and fast responses and…
Brilliant and fast responses and replacement parts sent reapidly
Support services are quick and get your issue sorted
Support services are kind helpfull and get your problem sorted quickly, response tines are usually within 24h. parts are ither sent out for free or for a fair price and usually arrive within 7-10 days. They are also still happy to help out with thier older printers too. Kind thanks to Obi and Bell who helped me out this time.
Awesome machines and service
Pre sale service could be better to obtain more clarity on what product packages to buy. After sales service however is absolutely brilliant and in particular with helping resolve any issues. I love my M7 Pro so much I added the M7 Max and it is absolutely awesome. They have been churning out very impressive results 24/7 non stop. I can increase my commercial output with confidence.
Cheers Anycubic.
I look forward to seeing what machines produce in future.
👍🏻👍🏻🥳👍🏻👍🏻
Top quality products and very good…
Top quality products and very good support! Responded quickly to issues.
Great products and support
I have purchased multiple Anycubic products and happily recommend them. Service is also top notch if there happen to be any issues.
5 star all the way
5 star all the way. Sorted me out so speedy gotta be the best customer service.
I looked at the 4star review …. He was full of praise for Anycubic. He was very happy and only gave 4stars.
So I rate them 6 stars to make up for him ! Lol
I Purchased my Kobra S1 Combo a month…
I Purchased my Kobra S1 Combo a month ago, had a few teething issues, but with the excellent support from the Any cubic team they were resolved quickly, keep up the great support.
ardware issue fixed for free thank you
Purchased a kobra 3 combo at the start of the year and its been the best printer ive had to date ive had only one hardware issue and Anycubic are fixing that free of charge for me going above and beyond for their customer on this one.
Very happy with the help and support…
Very happy with the help and support from the team and grateful for them sending out a replacement part with I hope solves my problem
Great company
Great experience using this company I have bought two of their models and intend to buy more in the next few months.
I had to contact the customer service due to my fault, and they were quick to respond with a solution
Built plate jammed while printing
During a recent print run, my printer failed to print, the built plate was jammed with the motor humming away. I contacted Anycubic support and received a quick response, along with a set of troubleshooting instructions. After providing them with a video showing the issue, they confirmed that a replacement part is being dispatched. Well pleased!
Helpful support and quick part replacement
Despite a time difference delay, the support I received was great and the problem was diagnosed quickly. A replacement part was sent and helpful videos showed how to replace it.with clear instructions. Happy with level of service received
Had a damaged PEI plate on my kobra s1
Had a damaged PEI plate on my kobra s1, contacted support and they replied within a few hours saying a replacement would be sent out.
Would recommend
I had to contact Anycubic customer…
I had to contact Anycubic customer service as I had broken the wires on two fans. Customer service asked me for details of my machine and which fan, and sent me two replacement fans foc. I couldn't ask for a better service.
Thanks Anycubic
Great product and service !
I have been using an anycubic photon mono 4 ultra for a few months with no issues and it ran beautifully. When. I did have a screen issue, the tech team replaced it as quickly as they could. Great service and great printer!
Prompt and satisfactory outcome
A minor issue with a failed USB stick. Replied next day with offer of replacement or cash to buy another
Always happy to help
There after care of customers is really good. Had two issues with my 3d printer after I purchased six months ago. Both times they worked with me to solve the issues and fast replacement of parts.
I would recommend this company just for the customer service alone. You don't get that with other 3D print firms who take your money and run.
Highly recommend.
I own a 5s pro and wow what a printer!
I own a 5s pro and wow what a printer!. The support team (especially Nelson) has been brilliant and helped me resolve my ongoing issue. The 12k prints are coming out fast and flawless with no layer lines and perfectly smooth. I will continue to buy their products as the quality and build is top.
Wrote to ask the name of a part
Wrote to ask the name of a part, was offered the part sent to me for free!
Great experience with Anycubic support
Great experience with Anycubic support, very quick to reply and a replacement component issued without delay, keep up the great work!!
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