UK Cupshe Avis 

Réponse de UK Cupshe

14 juil. 2026

Dear Candice Pullinger, thank you for sharing your feedback. We sincerely apologize for any frustration and inconvenience you have experienced regarding the delivery time and return process.

Regarding the shipping time, we’d like to express our regret that the logistics did not meet your expectations. Please kindly note that all of our items have a processing time clearly shown on the delivery page, which can take up to 1 business day after an order is placed. Meanwhile, the total delivery time is calculated as:

Delivery Time = Warehouse Processing Time + Shipping Time

Please also note that business days are Monday through Friday, excluding public holidays. After reviewing your order, we found that it was delivered within the estimated delivery timeframe provided on our website. We understand that some customers may calculate delivery time based on calendar days; however, the estimated shipping time displayed on our website is calculated based on business days.

Regarding the items that are not eligible for return, we would like to clarify that we periodically run promotions where certain items are marked as non-returnable according to the rules of each promotion. These items are not eligible for returns, exchanges, or refunds unless they are defective, do not match their description, or fail to perform as described.

We acknowledge that the non-returnable status of these items may not have been prominently highlighted on the product page, and we sincerely apologize if this information was overlooked. We are actively working on optimizing our website to make such information more visible and easier for customers to notice before placing an order.

Regarding the return shipping fee, we have submitted your feedback to our relevant departments for further review. To help make the return process easier and more convenient while ensuring our customers’ rights, we also provide other friendly return options. Please note that if you are only returning one item, you do not need to pay the return shipping fee.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Réponse de UK Cupshe

13 juil. 2026

Dear Vicki, thank you for taking the time to share your feedback. We sincerely apologize that the delivery experience did not meet your expectations and understand how disappointing it must have been, especially as the delay affected your holiday plans.

Regarding the shipping time, we apologize for any inconvenience this may have caused you. Shipping times can vary depending on the destination, carrier performance, and other external factors, but we always strive to deliver our products as quickly as possible. We will take a closer look at your case to ensure that we are doing everything we can to improve our shipping process and provide a better experience for our customers.

After checking the delivery information, we would like to clarify that your package was actually delivered on July 4th. However, we understand that the delivery still did not arrive within the timeframe you expected, and we sincerely regret the inconvenience this caused.

We truly value your feedback regarding the estimated delivery time and will continue working to improve the accuracy of our delivery expectations and communication.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Réponse de UK Cupshe

8 juil. 2026

Dear Alison Halliwell, thank you for reaching out. We sincerely apologize for the inconvenience and frustration caused by not receiving a response regarding your exchange request.

We understand how important it is to receive timely assistance, especially when you are waiting for guidance on an exchange. We would like to assure you that we promise to respond to every customer request within 24 hours, and we are committed to providing timely support.

After double-checking our system, we were unable to locate any exchange request or email from you. Our customer service email address is customercare@cupshe.com. May we kindly confirm whether your request was sent to this email address? If possible, please also check if there may have been any typing errors in the email address or if our response was filtered into your spam/junk folder.

We apologize again for any inconvenience and would be happy to assist you with your exchange request as soon as we receive your details.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!