UK Cupshe Avis 

Réponse de UK Cupshe

22 juin 2026

Dear customer， thank you for sharing your feedback. We are sorry to hear about your disappointment regarding the bikini purchase and the return policy.

Regarding the fit of the bikini and your concern about the price, we completely understand that swimwear fit is very important, as every customer has a different body shape and fit preference. Although we provide detailed size information to help customers select the most suitable option, factors such as body proportions, bust and hip measurements, and personal comfort preferences can affect how a swimsuit fits. We are sorry that the item did not meet your expectations after purchase, and we truly appreciate your feedback as it helps us continue improving our products and sizing guidance.

Regarding the non-returnable item policy, we would like to clarify that we periodically run promotions where certain items are marked as non-returnable in accordance with the rules of each promotion. These items are not eligible for returns, exchanges, or refunds unless they are defective, do not match their description, or fail to perform as described.

We acknowledge that the non-returnable status of these items may not have been prominently highlighted on the product page, and we sincerely apologize if this information was overlooked or caused any confusion. We are actively working to optimize our website presentation to ensure that such information is more visible and easier for customers to notice before placing an order.

Lastly, to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your order information, we would highly appreciate it. Looking forward to your response.

Réponse de UK Cupshe

22 juin 2026

Dear customer, thank you for sharing your feedback. We are sorry to hear that the item did not fit as expected and that you were disappointed with the return options available for your purchase.

Regarding the fit issue, we understand how frustrating it can be when an item does not fit properly. Clothing and swimwear can fit differently depending on individual body shape, measurements, and personal preferences. While we provide size information and product details to help customers choose the most suitable option, we understand that finding the perfect fit can sometimes be challenging. We truly appreciate your feedback and will continue working to improve our sizing guidance and product information.

Regarding the return policy for non-returnable items, we would like to clarify that we have different promotions periodically, and some items will be marked as non-returnable during the promotion period in accordance with the rules of each promotion. Based on our return policy, these items are not eligible for returns or exchanges and will not be refunded unless they are defective, do not match their description, or fail to perform as described.

We encourage you to explore our website further, as we offer a variety of items that can be returned if you are not completely satisfied with your purchase. We are continuously working to provide clearer product information and a better shopping experience for our customers.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Réponse de UK Cupshe

16 juin 2026

Dear Susan, we’re sorry to hear that the bikini did not meet your expectations. You can request a return through our return portal here: https://uk.cupshe.com/pages/start-a-return.

Our records show that a return request has not yet been submitted. Once the returned item is received and processed, the refund will be issued accordingly.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!