UK Cupshe Avis 

Réponse de UK Cupshe

15 avr. 2026

Dear Mitra, thank you for sharing your concerns, and we’re truly sorry to hear about your experience.

To meet different demands from our customers, we offer several options to simplify the return and exchange process, such as refunds and store coupons. If customers choose a store coupon for exchange, they are able to keep the original items. In most cases, customers use the coupon to select a more suitable size, and this usually resolves the issue without further complications.

However, we understand that in your case, the second order still did not meet your expectations. Please rest assured that for situations like this, we can also apply to our supervisors to provide extended support and work toward a more satisfactory resolution.

We sincerely apologize that you are not satisfied with our return policy. Your feedback is very important to us, and we will make sure to pass your comments to the relevant department for review. We truly hope to improve our policies and service in the future.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Réponse de UK Cupshe

26 mars 2026

Dear Natalie, thank you for taking the time to share your feedback with us.

We’re delighted to hear that you were satisfied with our service, delivery, and the color of the bikini, and that the bottoms fit you perfectly. At the same time, we’re truly sorry to learn that the bikini top did not provide the level of support or the fit you were expecting.

Please note that different bikini top styles are designed with varying levels of support and shaping, depending on the cut and structure. We understand that fit can vary from person to person, and we appreciate your honest feedback as it helps us continue improving our designs.

If you’d like, we’d be more than happy to recommend alternative styles that offer more support and a more flattering fit based on your preferences.

Thank you again for your valuable feedback, and we hope to have the opportunity to provide you with a better experience in the future.

Réponse de UK Cupshe

Actualisé le 23 mars 2026

Dear Jacqueline Barltrop， thank you for reaching out and sharing your concern. We understand that having a payment declined can be frustrating.

Under our Terms of Service, all transactions undergo a standard risk assessment to ensure account security and maintain a fair trading environment. If an order triggers certain security flags within this automated process, the system will cancel the transaction to protect all parties involved. Please be assured that this is a standard security measure and not a reflection on your payment method or our trust in our customers.

Lastly, to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your information, we would highly appreciate it. Looking forward to your response.