The right product , the right price, the right time and the right details. While the headline information has improved over the years, there are still some inaccuracies. However, there is enough detai... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Extensive range of components. Shipping is a bit on the pricey side unless you spend more than £50 and wasn't that fast, but understandable in terms of selecting and packing items from their large sto... Voir plus
L'entreprise a répondu
Reasonable prices for small quantities, prompt delivery at reasonable cost, good filters on product pages and data sheets on items where warranted. The range of products is helpful.
Enormous range of products, prices generally ok, but £9 + vat for delivery on small orders will dissuade the average hobbyist. Clearly they aim at the corporate customer. Reams of paperwork and (in s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de composants électroniques
- aussi dans
- Fournisseur d'équipement électrique
- Fournisseur d'équipement pour usine
- Fournisseur d'équipements industriels
- Fournisseur d'instruments de mesure
À propos de Farnell UK
Écrit par l'entreprise
ACCESS
To power your success, we provide 24/7 access to the products you need, a wide selection of services, and dedicated customer support every step of the way.
• Over 1 million products in stock
• Over 2,000 leading suppliers
• Fast & reliable delivery
• Technical support 24/5
• Fast growing Industrial product range
ASSEMBLE
We understand the magnitude of successfully completing your projects and driving innovation. Therefore, we are committed to helping you assemble everything you need to bring your vision to life.
• Dedicated customer service team supporting you via online chat, email, phone or in person
• Technical resources library with articles, white papers, video tutorials, podcast, and more
• Fast & reliable delivery
• Fast quoting and online quotes
• eProc tools for efficient ordering and spend management journey
ASPIRE
With Farnell by your side, aspire to achieve new frontiers and innovate like never before.
• Expert advice, courses, and trainings
• 3,000+ new products added monthly on average
• By ordering from Farnell, you are helping the environment, people, and the planet
• Over 890,000 members of element14 Community to connect to, exchange ideas, and share vision
ACCESS ASSEMBLE ASPIRE
Écrit par l'entreprise
- The right components for tomorrow's success.
- Farnell is a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. We’ve been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.
Coordonnées de contact
Canal Road, LS12 2TU, Leeds, Royaume-Uni
- 03447 11 11 11
- sales@farnell.com
- uk.farnell.com
3,9
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Sales need more transparancy
Good range of products, but from a supplier stand point, the sales team, and who you direct a PO too have poor understanding and communication.
questions don't get answered and as we are the customers, not helpful at all.
1 octobre 2026
Réponse de Farnell UK
Hello,
Thank you for your review. I have made contact so we can understand more. We want to improve and want to listen.
With thanks,
Neil - Customer Experience team
Farnell claimed UPS delivered my…
Farnell claimed UPS delivered my component to my accommodation, Which never happened. I asked for the proof of delivery , I was sent a photo of a doorstep that was not was my doorstep !UPS claimed I signed for it, so I asked for a copy of my signature. UPS replied we don't get signature's This has caused a delay on the installation of engine upgrade . My point is your agent sided with UPS instead of your client . Absolute shambles! If anyone is interested the ref number is below .
RE: C-0388894284 - [EXTERNAL] UPS claim 21078216 - 25500415
RS customer service is far superior- than Farnells .I will not be coming back !
28 septembre 2026
Réponse de Farnell UK
Hello Dean
Thank you for sharing your experience. Having reviewed your interactions with us over the last couple of days, I can see your frustration. It is certainly not the intention to appear to side with UPS with regard to deliver proof - I will be feeding this back as we should be more empathetic in those situations.
We have raised the credit for the order and delivery. That said, we should be more cognisant of your situation and it is something we will learn from.
Thanks again for sharing your review,
Neil - Customer Experience team
Réponse de Farnell UK
Hello Barry,
We're pleased everything moved through the process so quickly and that the service exceeded your expectations.
Thanks for sharing your experience with us.
Neil - Customer Experience team
The company have lost their customer…
The company have lost their customer service focus, they now literally hold items back for one day, unless you pay the additional service charge. The website is slow, logging on is difficult.
I understand put a charge to prioritise service, but when it's quiet, holding orders back is not acceptable.
RS, Digikey & Mouser are better in this respect
Now trying to have the review removed by asking for personal details, I do not feel the need to add personal details, but I can send a picture of the packaging, to prove it is not fake
1 octobre 2026
Avis spontané
Réponse de Farnell UK
Hello James,
You've raised several points regarding our ordering process and website experience, and it's helpful to understand how these have affected your perception of our service.
To clarify, any request for information was made solely to help us identify the relevant order and investigate the concerns you described. It was not intended as a request to remove your review.
If you would like to discuss your experience further, please contact our escalation team at support@farnell.com with any order, account or case details you are comfortable sharing, and we will ensure your feedback is reviewed.
Thank you,
Neil - Customer Experience team
Both products and postage a bit pricey.
I got what I was looking for, but components were expensive, delivery charges were on the high side and delivery was slow for the price. £9 to deliver a two little batteries, unexpedited, is a bit much.
25 août 2026
Réponse de Farnell UK
Hello Chris,
It's good to hear that you were able to find the components you were looking for.
We appreciate you sharing your perspective on our product and delivery pricing. Customer feedback like this helps us better understand what matters most to our customers when making purchasing decisions.
Thank you for taking the time to leave a review.
Neil - Customer Experience team
Réponse de Farnell UK
Hello Tracy,
It's great to hear that you found our website easy to use and that your order was delivered quickly without any issues.
We work hard to make ordering as straightforward as possible, so it's rewarding to know everything went smoothly from purchase through to delivery.
Thank you for sharing your experience.
Neil - Customer Experience team
Web interface is easy to navigate
Web interface is easy to navigate
Accurate Discriptions
28 septembre 2026
Réponse de Farnell UK
Hello Helen,
It's great to hear that you found our website easy to navigate and that the product descriptions were accurate and helpful.
We work hard to make the online experience as straightforward as possible, so your comments are very encouraging for the team.
Thanks so much for posting - enjoy the rest of your day.
Neil - Customer Experience team
Everything I ordered was available in…
Everything I ordered was available in stock and promptly shipped and securely packaged. Great service
28 septembre 2026
Réponse de Farnell UK
Hello Andrew,
It's great to hear that everything you needed was available and that your order arrived quickly and securely packaged.
We're pleased that the stock availability, shipping speed, and overall service met your expectations. Comments like yours are always encouraging for our team.
Neil - Customer Experience team
delivered later than expected.
28 septembre 2026
Réponse de Farnell UK
Hello Bill Dr,
Thank you for you review. We appreciate your comments about the promptness of your delivery. Having look into the timing / chronology of the order, we can see that our warehouse missed the fulfillment by 1 day.
For this we apologise and we have escalated to the team.
Many thanks for sharing your feedback.
Neil - Customer Experience team
Brilliant service from start to…
Brilliant service from start to delivery.
Swift delivery and prompt paperwork.
Just what a small business needs. Thank you
28 septembre 2026
Réponse de Farnell UK
Hello Jason,
We're delighted to hear that the service met your needs from order placement through to delivery.
It's especially rewarding to know that the fast delivery and prompt documentation helped support your business. Thank you for sharing your experience with us.
Neil - Customer Experience team
Delivery cost
Delivery cost! Do something with it!
Other than that, very good service.
16 septembre 2026
Réponse de Farnell UK
Hello Maciek,
We're pleased to hear that you were happy with the service overall, and we appreciate you highlighting this.
We do continue to review our overall delivery feedback, so we will pass your comments onto the team.
Regards
Neil - Customer Experience team
Réponse de Farnell UK
Hello Mr Mills,
It's great to know that your experience with Farnell was a prompt one.
Providing a fast and efficient service is something our teams work hard to deliver, so it's rewarding to see that reflected in your order experience.
Thank you for choosing Farnell.
Neil - Customer Experience team
Excellent service
28 septembre 2026
Réponse de Farnell UK
Hello Iuliana,
It's great to hear that you received excellent service from our team.
Thank you for choosing Farnell. We're pleased that your experience was a positive one and appreciate you sharing your feedback.
Neil - Customer Experience team
don't have enough
I dislike when I order something it says 'in stock' and when I receive the item you don't have enough.
very disapointing.
23 septembre 2026
Réponse de Farnell UK
Hello Narendra,
I can understand your frustration when product availability does not match what you expected after placing an order.
We aim to provide accurate stock information, so we would like to look into what happened in this case.
Please contact us at support@farnell.com with your order details or account information so we can investigate further.
Thank you,
Neil - Customer Experience team
Réponse de Farnell UK
Hello Visivae Consultancy,
We're pleased to hear that you were happy with the quality of your purchase.
It's always encouraging to know that our products are meeting customer expectations.
Thanks for posting.
Neil - Customer Experience team
Prompt delivery & competitive pricing
22 septembre 2026
Réponse de Farnell UK
Hello David,
It's great to hear that your order arrived promptly and that you found our pricing competitive.
We're pleased we could provide a positive purchasing experience and appreciate your feedback.
Enjoy your evening,
Neil - Customer Experience team
Fast delivery and great service
23 septembre 2026
Réponse de Farnell UK
Hello Prosumer,
It's great to hear that your order arrived quickly and that you were pleased with the service you received.
We're delighted we could provide a smooth experience from order to delivery. Thank you for choosing Farnell.
Neil - Customer Experience team
Well described products
Well described products. Easy navigation. Sensible prices. Quick delivery.
23 septembre 2026
Réponse de Farnell UK
Hello Richard,
We're pleased to hear that you found the product information clear, the website easy to navigate, and our pricing competitive.
It's especially good to know your order was delivered quickly. Your comments are very much appreciated.
Neil - Customer Experience team
CPC/Farnell are always efficient
CPC/Farnell are always efficient. Many thanks for the services.
14 septembre 2026
Réponse de Farnell UK
Hello E.James,
We're delighted to know that our efficiency continues to meet your expectations.
Your continued support means a lot to us, and we're glad we've been able to provide the service you're looking for.
Neil - Customer Experience team
Great service thankyou
23 septembre 2026
Réponse de Farnell UK
Hello John,
We're very pleased to hear that you had a great experience with our service.
Thank you for taking the time to leave a review. We're glad everything went smoothly for your order.
Neil - Customer Experience team
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