Arrived looking for some fairly specific and uncommon cable for a rush project. Neil in the Hedge End branch had excellent product knowledge and was able to locate a replacement with only partial info... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Not the cheapest you'll ever find, but when you need knowledge, quality and service with fast delivery, then it's hard to beat RS. The "go to" for industry for the 50 years that I have been working,... Voir plus
L'entreprise a répondu
The staff were all very helpful, we were grateful for the celebration message thankyou. The breakfast buffet choice was very impressive. The outdoor pool was very clean. Supreme room was very comforta... Voir plus
The system let me place an order but the system did not highlighted the item is out of stock but processed the order. After 2 weeks no item received no updates regarding out of stock item no contact.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
RS is your global business partner, who you can truly rely on to supply more than just great products. So, our ever-expanding range of 700,000+ in-stock industrial and electronics products – from over 2,500 partner suppliers – is just the start. With over 100 years' experience, we’re a partner that shares inspiration, imagination and innovation. A partner that works side-by-side with you to save you time and money.
Coordonnées de contact
Lammas Rd, NN17 5JF, Corby, Royaume-Uni
- 03457 201 201
- uk.rs-online.com
3,7
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Avoid
Ordered part from them. Going twice to pick. After they said it's not even on their system. Avoid if possible.
21 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, Володимир Харук,
We are truly sorry to hear about the issue you experienced with your recent order. We understand your frustration and appreciate you bringing this matter to our attention.
Having reviewed the order details attached to your feedback, and can confirm that this order was cancelled by our Plymouth branch. To enable a full investigation, please escalate this matter to CSTrustpilot@rs.rsgroup.com, and a member of our team will be happy to review your concerns further and assist you.
Kind regards,
Michelle
User friendly
Ordering either on account or paying with credit card is very straightforward. User friendly website and invoice retrieval.Really quick delivery.
22 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, Sophie,
We're so happy to hear you found our ordering process, website, and invoice retrieval straightforward, and that our delivery was quick! We appreciate your positive feedback.
Kind Regards,
Michelle
Very helpful and efficient service
Very helpful and efficient service.
I had been trying to locate rocker switches for my 26 year old caravan without any success. Scrolling through I located RS components. Phoned up and was answered by Erin
Murphy who after giving her details phoned back with details of an exact match.
I would like to congratulate Erin on her excellent and superb customer service.
Stuart Robertson
6 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, Stuart,
We are delighted to hear about your positive experience with our service.
It's wonderful to know that we were able to help you find the exact rocker switches for your caravan, especially after you had been searching for them for some time.
Thank you for taking the time to share your kind words about the support you received.
We are pleased to let you know that your feedback has been shared with Erin and her manager, who will be delighted to hear of your experience.
We truly appreciate you sharing your feedback with us and look forward to assisting you again in the future.
Kind regards,
Michelle
Easy to use website
Easy to use website and really quick delivery makes for a very pleasant experience
20 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good afternoon,
Thank you for your wonderful feedback.
We're delighted to hear that you found our website easy to use and that you were pleased with our quick delivery service.
Your kind words are greatly appreciated.
Feedback like yours motivates us to continue providing the high level of service our customers expect.
Thank you again for taking the time to share your experience.
Kind Regards,
Michelle
I'VE EMAILED 10 TIMES ABOUT AN ITEM…
I'VE EMAILED 10 TIMES ABOUT AN ITEM THAT HAS DOUBLED IN PRICE AND NO ONE HAS GOT BACK TO ME - JUST BEEN BLANKED COMPLETELY
RS 447-399
Tracey Smallwood
tobi aueni
3 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good afternoon, Louise,
We sincerely apologise for the frustration caused by the lack of response regarding the price change. Can you please email CSTrustpilot@rs.rsgroup.co with your order details, summarising your concerns. A member of the team will be happy to review this further.
Kind Regards,
Michelle
Back order to December
The microswitch that I ordered wasn't in stock and I wasn't informed. When I chased it up, I was told that it's on back order until December!
I wasted a week waiting for a part that I then had to order elsewhere.
Not impressed.
24 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good afternoon, Mike,
We sincerely apologise for the inconvenience and frustration caused by the microswitch being out of stock and the delay in communication. To enable us to investigate this further, can you please share your order details with CSTrustpilot@rs.rsgroup.com. We understand your disappointment in waiting a week for a part that was unavailable. A member of the team will be happy to investigate further.
Kind Regards,
Michelle
the delivery let you down DHL AGAIN
the delivery let you down DHL AGAIN
when I realised it had not arrived pictures and a POD were sent
it was delivered to another company and all I had was a picture of someone holding our parcel, obviously no face on picture just from chest down and only there first name. R.S. ARE GETTING A REPUTATION FOR THIS NOW i am not the only one you need to change your couriers i am afraid
29 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good afternoon, Andrew,,
We are truly sorry to hear about the delivery issue you experienced and the frustration this has caused. To enable us to investigate this further, please could you forward your feedback, along with your order details, to CSTrustpilot@rs.rsgroup.com.
Your feedback is invaluable as we work to improve our processes.
Kind Regards,
Michelle
Slow delivery
Slow delivery, high price, and product was damaged. I GIVE UP WITH RS!
27 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good afternoon, Simon,
We're truly sorry to hear about the issues you've experienced with your recent order, including the delivery delay, pricing concerns, and the condition of the product upon arrival.
To enable us to investigate this further, please could you forward your feedback, along with your order details, to CSTrustpilot@rs.rsgroup.com.
We appreciate the time you've taken to share your experience. A member of our team will be happy to review your feedback and look into the concerns you've raised.
Thank you for bringing this to our attention, and we look forward to hearing from you.
Kind regards
Michelle
I am in repair and service of…as above
I am in repair and service of electronic equipment.
Your components are usually of the best quality,
speed of delivery is very good.
But you obviously only want to do business with large companies as your handling charge has gone from the sublime to ridiculous.
Also your packaging is not environmentally friendly
30 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good afternoon, Tyler,
We appreciate your continued business and are pleased to hear that our component quality and delivery speed meet your expectations.
Thank you for raising our concerns regarding handling charges and packaging. To help us better understand your feedback, could you please share some specific examples by emailing CSTrustpilot@rs.rsgroup.com?
We regularly review our policies and processes to ensure they remain fair and effective for all our customers.
Your feedback is invaluable and plays an important role in helping us improve our products, services, and overall customer experience.
Thank you for taking the time to share your thoughts. We look forward to hearing from you.
Kind Regards,
Michelle
MADE AN ORDER AND PAID NEXT DAY BUT TOOK 2 WEEKS TO ARRIVE
MADE AN ORDER AND PAID NEXT DAY DELIVERY IT TOOK 2 WEEKS TO ACTUALLY ARRIVE WE RANG 3 TIMES TO CHASE UP WHAT WAS HAPPENING SO VERY POOR SERVICE FOR THE FIRST TIME EVER OTHER THAN AN AGENT WHO EVENTUALLY SORTED OUR ORDER OUT AND KEPT IN EMAIL CONTACT WITH US TO UPDATE EVERYTHING AFTER THE THIRD PHONE CALL
11 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning,
Thank you for leaving your review.
We sincerely regret the significant delay with your order and the frustration caused by the extended delivery time. Can you please contact cstrustpilot@rs.rsgroup.com with your order details and I will investigate this for you.
Kind Regards,
Lewis
Product in stock
Product in stock, getting technical info more difficult, you cannot tell a ship to wait until you get an email back.
must speed up the tech info system
27 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good Afternoon Paul,
Thank you for leaving us this feedback. It will help us to make improvements in the future.
Kind Regards,
Casey
Part of order in stock online but when…
Part of order in stock online but when date to pick in store not delivered, still in stock for rescheduled delivery now apparently waiting delivery in a month or so! Totally wasted my time!
13 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good Morning, Shane,
We sincerely regret the inconvenience and frustration caused by the repeated delays with your order. We understand how disappointing it is to have your time wasted due to an unfulfilled delivery, Please share your feedback with CSTrustpilot@rs.rsgroup.com and a member of the team will actively look into why this occurred.
Kind Regards,
Michelle
I ordered a part from this company
I ordered a part from this company, but unfortunately, I never received it. I initially sent an email requesting an update on when I could expect to receive the part, but I received no response. I then sent a second email asking for an update, and again, I received no reply.
It has now been over a month. Although I received the purchase order (PO), I never received the part or any further communication from the company. Extremely disappointed.
2 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good Morning Susan,
We are truly sorry to learn about the significant delay in receiving your part and the lack of communication you've experienced. We understand your frustration, and we sincerely apologise for this.
I can see that you have spoke with our customer services team today and they have sent you over the delivery photo and GPS co-ordinates from the courier. Hopefully your matter has now been resolved.
Kind Regards,
Casey
Unreliable delivery using DHL never a…
Unreliable delivery using DHL never a good move. I always have problems with delivery with that company surprised RS uses them.
9 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good Afternoon Tim,
We appreciate you sharing your delivery experience. We understand your frustration with the courier service and do apologise for this.
Kind Regards,
Casey
I WANTED TO BUY A THERMAL IMAGING CAMERA
I WANTED TO BUY A THERMAL IMAGING CAMERA, AND DID NOT HAVE A CLUE WHAT TO LOOK FOR. I WENT TO THE BRANCH AT TREFFOREST AND DISCUSSED IT WITH GRAHAM AND ANOTHER MEMBER OF THE STAFF. THEY WENT OUT OF THERE WAY TO FIND THE PRODUCT I WANTED. THEY SHOWED PROFESSIONAL KNOWLEDGE AND EXPERIENCE IN GIVING ME THEIR ADVICE, TO GET THE PRODUCT I WANTED. WELL DONE GRAHAM AND THE TEAM, AND THANK YOU.
1 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good Morning Michael,
We are so pleased to hear about your positive experience at your local branch. It's wonderful to know that our team provided you with such professional knowledge and went above and beyond to help you find the perfect thermal imaging camera.
We always aim to ensure our customers receive the best advice and support. Thank you for your kind words, I have sent this feedback over to Graham and his manager. We appreciate you leaving this feedback.
Kind Regards,
Casey
Order Confirmation and Despatch…
Order Confirmation and Despatch Notification have become hit and miss. Order Confirmation delivery dates are often miss leading as Order Confirmation date and actual delivery dates are two different things.
8 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good Morning Philip,
Thank you for your feedback. We understand your concern regarding the accuracy of our order confirmation and dispatch notifications. We are actively reviewing our processes to ensure clearer communication about delivery dates.
Kind Regards,
Casey
Very professional and convenient
I use a business account. When I ordered my parts I get a confirmation e-mail almost straight away, a notification that the order was ready to ship and an email with the delivery and tracking number is sent when the order is on the way. Very professional and convenient for me.
7 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good Morning Neil,
We're so glad to hear that our communication process for business accounts is working well for you. We strive to provide clear and timely updates. Thank you for your positive feedback.
Kind Regards,
Casey
Delivered on time...expect no less
Got what I needed asap.. RS you can rely on
20 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning Andy,
We're so glad you got what you needed quickly. Thank you for leaving this review!
Kind Regards,
Lewis
At the time of ordering/payment it was…
At the time of ordering/payment it was not made clear that only 1 of the 3 items I required was available. Only when I received the delivery note I noticed in small print the the outstanding items were due to be delivered 1st September at the earliest! I also had to chase the invoice, as it was omitted from the email. I can say with certainty that I am not impressed with this level of service.
6 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good Morning, Gary,
We appreciate you bringing these issues to our attention and understand your frustration regarding the clarity of item availability and the delay in receiving your invoice.
We would be grateful if you could share your feedback with CSTrustpilot@rs.rsgroup.com. We will be happy to review your order details and investigate this matter further.
Your feedback is invaluable and helps us improve the service we provide to our customers.
Kind regards,
Michelle
Against all of the prolonged adversity of DHL
Against all of the prolonged adversity of DHL you, all of the RS customer services staff persevered over several weeks to resend, reorder, and bypass the atrocious service of DHL in an effort to supply the items ordered or an alternative and, that is noted and very much appreciated. This took place between 28 May 2026 and the 29 June 2026 when I finally travelled to your depot in Plymouth to complete the transaction.
29 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning Richard,
We are truly grateful for your generous feedback and appreciate you acknowledging the efforts of our customer service team. We understand the challenges you faced with the delivery service and are pleased that we could ultimately ensure you received your items. It was our pleasure to assist you, and we are glad that your visit to our Plymouth depot allowed us to complete your transaction successfully. We value your patience and persistence.
Kind Regards,
Michelle
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.