Arrived looking for some fairly specific and uncommon cable for a rush project. Neil in the Hedge End branch had excellent product knowledge and was able to locate a replacement with only partial info... Voir plus
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Lisez les avis des autres
Not the cheapest you'll ever find, but when you need knowledge, quality and service with fast delivery, then it's hard to beat RS. The "go to" for industry for the 50 years that I have been working,... Voir plus
L'entreprise a répondu
The staff were all very helpful, we were grateful for the celebration message thankyou. The breakfast buffet choice was very impressive. The outdoor pool was very clean. Supreme room was very comforta... Voir plus
The system let me place an order but the system did not highlighted the item is out of stock but processed the order. After 2 weeks no item received no updates regarding out of stock item no contact.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
RS is your global business partner, who you can truly rely on to supply more than just great products. So, our ever-expanding range of 700,000+ in-stock industrial and electronics products – from over 2,500 partner suppliers – is just the start. With over 100 years' experience, we’re a partner that shares inspiration, imagination and innovation. A partner that works side-by-side with you to save you time and money.
Coordonnées de contact
Lammas Rd, NN17 5JF, Corby, Royaume-Uni
- 03457 201 201
- uk.rs-online.com
3,7
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Les gens ont aussi consulté
What I wanted fast efficient service as…
What I wanted fast efficient service as usual
19 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good Afternoon,
We're thrilled you experienced our usual fast, efficient service. We appreciate your kind words.
Kind Regards,
Casey
Great products and service
The items ordered were top quality, great value and they were available for collection very quickly. I am extremely happy with the whole process and look forward to using RS again soon.
15 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good Afternoon Andrew,
Thank you for leaving us such a positive review. I am happy to hear you found our items to be top quality and great value, and that our collection process was quick and efficient.
Kind Regards,
Casey
All good
Ordered a new CU and associated bits, arrived fast and nicely packed
17 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good Morning Alex,
We're happy to hear your recent order arrived quickly and was well-packaged. Thank you for your positive feedback.
Kind Regards,
Casey
Poor ordering experience, not just once
Ordered the first time to collect from a branch, got to the branch didn't have my order printed out, couldn't do anything without an order number; we live in a day of modern technology where all systems can be searched by name, address, etc, but no. Eventually found my order and said there was an issue with the payment, i received no notification other than an order confirmation and wasted a couple of hours for a failed collection. Ordered again through the website and paid for delivery, again received the order acknowledgement, this time, a few hours later, i did receive an email to say there was a payment problem ( i am unsure what the issue is with their system as it is a card i use everywhere else without any problems) Had to then contact them the next day, give them the same details and they processed the payment. Following receipt of delivery i then had to spend time contacting them for an invoice, as even after registering for an account the system could not recognise my order number.
RS will only be a last resort moving forward, i will always look to source elsewhere, even if it is more expensive.
24 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good Morning Marc,
I am sorry to hear about the frustrating experience you encountered with your recent orders, both for collection and delivery.
We understand how inconvenient it must have been to face issues with order retrieval at the branch. We appreciate you bringing these significant challenges to our attention. We are actively reviewing our systems and processes to prevent similar situations for our customers in the future. Your feedback is invaluable as we work to improve our service.
Kind Regards,
Casey
Amazing Service
I work for BSL IT who is an IT Reseller, and I've had the pleasure of working with Damien on many occasions. I wanted to recognise the consistently outstanding service he provides.
Damien is always professional, knowledgeable, approachable, and incredibly responsive. Whether it's helping to source products, providing updates on orders, or assisting with more complex enquiries, he always takes the time to ensure everything is handled efficiently and accurately. His communication is excellent, and he keeps us informed every step of the way, which makes a real difference when supporting our own customers.
What really stands out is Damien's willingness to go the extra mile. Nothing ever seems too much trouble, and he approaches every request with a positive attitude and genuine commitment to finding the best solution. His reliability and attention to detail have helped us deliver a better service to our clients, and it's reassuring to know we can always count on his support.
Damien is a real credit to RS and a fantastic ambassador for the company. It's a pleasure working with him, and I genuinely appreciate everything he does to support BSL IT. Thank you for your continued dedication and exceptional customer service—it doesn't go unnoticed. Highly recommended.
1 juillet 2026
Avis spontané
Réponse de RS UK & Ireland
Good Morning Heidi,
We are incredibly grateful for your wonderful feedback and are so pleased to hear about your positive experiences. It's truly rewarding to know that our team's dedication to providing professional, knowledgeable, and responsive service is making a real difference for your business and your clients. We appreciate you highlighting the consistent effort to go the extra mile.
In order for me to ensure this feedback reaches the right Damien, please could you email me to let me know if your interaction was via call or email and the details you used so I can trace this back to the correct person. You can reach me on CSTrustpilot@rs.rsgroup.com.
Kind Regards,
Casey
Accurate stock and delivery time
Accurate stock and delivery time, enabling me to finish the job and get the machine back to the customer.
16 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good Morning William,
We're so glad our accurate stock and timely delivery helped you complete the job and get the machine back to your customer quickly. We appreciate your positive feedback.
Kind Regards,
Casey
The only downsides to using RS are the…
The only downsides to using RS are the slightly higher prices and (not RS' fault exactly) we always get our deliveries late in the day.
29 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good Morning Mike,
We appreciate your feedback and understand your concerns regarding pricing and delivery times. We are always working to improve our services for our customers.
Kind Regards,
Casey
Réponse de RS UK & Ireland
Good morning, Colin,
We're so glad you enjoyed our easy ordering and quick delivery. Thank you!
Kind Regards,
Michelle
Good range of products at good prices
There is a good range of products at reasonable prices, with delivery of in stock items delivered the next day. I also like that when viewing products there is a note that tells you when the product will next be in stock if they do not have any.
23 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, Lyn,
We're so glad you appreciate our product range, pricing, and next-day delivery! We also value your feedback on our stock availability notes. Thank you for your kind words.
Kind Regards,
Michelle
Quick to confirm order & deliver
Quick to confirm order & deliver, communication was good. was looking for something specific & RS had them
9 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, Lee
We're so glad we could help you find exactly what you needed and that our communication met your expectations. Thank you for your kind words!
Kind Regards,
Michelle
Great selection, unreliable for next-day delivery.
Great selection and prices, but the promise of next-day delivery (even if you pay for pre-10am delivery "guarantee" as I did) is an empty one. I ordered 2 AC units for our office ahead of a heat wave from RS solely because I believed they would arrive in time. The delivery time came and went, and only upon chasing on the phone I was told they hadn't even been dispatched, and although exists in the system, they won't send it same-day for some reason. So this is an RS problem not a courier problem. I could have chosen any number of other companies that offer next-day delivery, but that opportunity is now gone and I regret my choice of RS, and so do all my overheating colleagues. Don't rely on RS if you've planned around your order arriving the next day.
22 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning Ali,
Thank you for taking the time to share your experience with us. We’re very sorry that your AC units did not arrive as expected, particularly given the urgency of your situation and the proactive steps you took to ensure timely delivery.
We fully appreciate the inconvenience this caused you and your colleagues and understand how impactful this must have been.
To ensure your feedback is reviewed thoroughly, please email your order details along with your comments to CSTrustpilot@rs.rsgroup.com. A member of our team will be happy to look into this for you.
Kind Regards,
Michelle
Great range but strange accounting.
Great range of products and swift delivery but why 4 different payments from my bank when I bought a single item, the total amount is correct but why over 4 payments? This is not ideal for my accounting system.
19 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good Morning,
We appreciate your feedback regarding the multiple payments. We understand this may be inconvenient for your accounting, usually this happens because payment is only pending until we dispatch the item/items and then payment will be taken.
I have looked at the order linked to this review and it is a larger order. If you wish for me to look into this single item order and the reason for multiple payments, please email this to CSTrustpilot@rs.rsgroup.com.
Kind Regards,
Casey
Product searching on this web site is…
Product searching on this web site is not straight forward in some instances. It was so good years ago, so don't know what has gone wrong.
16 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good afternoon, Hugh,
We appreciate you taking the time to share your feedback regarding our website’s product search functionality.
To ensure this is reviewed thoroughly, please could you escalate your feedback to CSTrustpilot@rs.rsgroup.com, including a few examples? A member of our team will then be happy to investigate this further.
Kind Regards,
Michelle
Good range of ex-stock parts that I…
Good range of ex-stock parts that I needed.
Good delivery.
Very easy to order and pay.
3 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Hello Patrick,
Thank you for your feedback.
We're happy to hear you found our parts range good and delivery efficient.
Kind Regards,
Lewis
Super quick delivery .well packaged…
Super quick delivery .well packaged parcel super happy
9 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Hello Kevin,
We are so glad you are happy with your delivery and the packaging.
Thank you for your kind words!
Kind Regards,
Lewis
Brilliant Company and Customer Services
We ordered a small but very necessary part for our Agricultural Sprayer/Fertiliser. It was dispatched immediately but not delivered on time by the couriers. RS promptly sent a replacement part. The Customer Services department was brilliant each time I called. Very helpful and efficient. Nothing but praise for this company
5 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, Andrea,
We are so glad to hear that our team provided brilliant and efficient service when you needed a replacement part. Your positive feedback means a lot to us.
Kind Regards,
Michelle
Very disappointed about delivery fees
Very disappointed about delivery charges on lower order values. The minimum order level for free delivery keeps creeping up. The minimum order is now at a level where we will shop elsewhere if at all possible just to avoid delivery fees.
16 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, Steve,
Thank you for taking the time to share your concerns regarding our delivery charges. We completely understand how frustrating changes to minimum order values can be.
To allow us to review this further, could you please provide your order details and forward them to cstrustpilot@rs.rsgroup.com? A member of our team will be happy to investigate and support you.
Your feedback is very important to us and is taken into consideration as we continue to review our policies.
Kind Regards,
Michelle
Exceptional delivery in fact next day…
Exceptional delivery in fact next day with no extra charge
9 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, Paula
We're happy to hear your delivery was exceptional and arrived so quickly. We appreciate your kind words.
Kind Regards,
Michelle
Réponse de RS UK & Ireland
Good morning, Rajanish
We're so glad you enjoyed our product and delivery!
Kind Regards,
Michelle
Great communication
Great communication, rapid service, quality job, three things missing from too many UK businesses these days.
9 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, Timothy
We are so happy to hear you had such a positive experience with our communication, service, and quality. Thank you for your kind words.
Kind Regards,
Michelle
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