Arrived looking for some fairly specific and uncommon cable for a rush project. Neil in the Hedge End branch had excellent product knowledge and was able to locate a replacement with only partial info... Voir plus
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Not the cheapest you'll ever find, but when you need knowledge, quality and service with fast delivery, then it's hard to beat RS. The "go to" for industry for the 50 years that I have been working,... Voir plus
L'entreprise a répondu
The staff were all very helpful, we were grateful for the celebration message thankyou. The breakfast buffet choice was very impressive. The outdoor pool was very clean. Supreme room was very comforta... Voir plus
The system let me place an order but the system did not highlighted the item is out of stock but processed the order. After 2 weeks no item received no updates regarding out of stock item no contact.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
RS is your global business partner, who you can truly rely on to supply more than just great products. So, our ever-expanding range of 700,000+ in-stock industrial and electronics products – from over 2,500 partner suppliers – is just the start. With over 100 years' experience, we’re a partner that shares inspiration, imagination and innovation. A partner that works side-by-side with you to save you time and money.
Coordonnées de contact
Lammas Rd, NN17 5JF, Corby, Royaume-Uni
- 03457 201 201
- uk.rs-online.com
3,7
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Great company to deal with
Their technical knowledge of the products and the advice given to ensure we had the correct parts. Next day delivery, prompt responses from Karl Ralph to e-mails. Patience and response to replace after we ordered the incorrect size and needed to return it.
1 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, Rose,
We're truly happy to hear our team's expertise and prompt service, including the quick delivery and assistance with your return, met your expectations. Thank you for your kind words.
Kind Regards,
Michelle
Baited cheap price on an item to get…
Baited cheap price on an item to get personal information and then refused to supply the item and cancelled the order. My only encounter with this company, and unfortunately my experience is abysmal service/company.
2 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning Bob,
Thank you for your feedback. We sincerely apologise for the disappointment and frustration caused by the unexpected cancellation of your order.
We value all customer feedback and are sorry that this experience has left you with a negative impression of our service. Please accept our apologies for any inconvenience caused and we thank you for bringing your concerns to our attention.
Kind regards,
Lewis
I have brought 2 different pliers which…
I have brought 2 different pliers which were a very good price.
Few days after both my orders got cancelled due to an apparent error been made and the price was too low. This is absolutely unacceptable.
Never shop here again
25 mai 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning Adam,
Thank you for your feedback. We sincerely apologise for the disappointment and frustration caused by the unexpected cancellation of your order.
We value all customer feedback and are sorry that this experience has left you with a negative impression of our service. Please accept our apologies for any inconvenience caused and we thank you for bringing your concerns to our attention.
Kind regards,
Lewis
Click baited me in with cheap deal then…
Click baited me in with cheap deal then cancelled my order due to it being an error on their part (a great company wouldn’t do that to their customers they would honor it)
Generic responses and apologies too. When you screw things ip for your customers just own the mistake and honor the deal. No one wants to be a customer of a company that doesn’t look after their customers when things go wrong.
1 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning James,
Thank you for your feedback. We sincerely apologise for the disappointment and frustration caused by the unexpected cancellation of your order.
We value all customer feedback and are sorry that this experience has left you with a negative impression of our service. Please accept our apologies for any inconvenience caused and we thank you for bringing your concerns to our attention.
Kind regards,
Lewis
Cancelled several orders that were…
Cancelled several orders that were priced down from knipex. Avoid.
12 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning,
Thank you for your feedback. We sincerely apologise for the disappointment and frustration caused by the unexpected cancellation of your order.
We value all customer feedback and are sorry that this experience has left you with a negative impression of our service. Please accept our apologies for any inconvenience caused and we thank you for bringing your concerns to our attention.
Kind regards,
Lewis
Very disappointed with the experience
Very disappointed with the experience. This was my first time ordering from the company, and after waiting a full week they cancelled my order. A complete waste of time and very poor service.
29 mai 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning Ken,
Thank you for your feedback. We sincerely apologise for the disappointment and frustration caused by the unexpected cancellation of your order.
We value all customer feedback and are sorry that this experience has left you with a negative impression of our service. Please accept our apologies for any inconvenience caused and we thank you for bringing your concerns to our attention.
Kind regards,
Lewis
Parts arrived really quickly and had…
Parts arrived really quickly and had almost everything I needed in stock and ready to ship.
29 mai 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning Conor,
We are so glad to hear that your parts arrived quickly and that we had what you needed in stock! Thank you for your positive feedback.
Kind Regards,
Michelle
Fantastic Customer Service
Lisa was absolutely brilliant! I'd had a notice through this morning chasing an overdue invoice for items that were actually free-of-charge replacements, and she sorted the whole thing out in no time. She confirmed everything in writing, re-routed a DHL pick-up, got the invoice voided and a credit note raised, and even said she'd keep an eye on it from her end. You can really tell she knows her stuff - she made what could have been a real headache super easy. Big thanks to Lisa!
12 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, Ellanor,
We are so happy to hear about your positive experience! It is wonderful to know our team member was able to resolve your issue efficiently and make a potentially stressful situation easy for you. We appreciate you sharing your feedback.
Kind Regards,
Michelle
Ordered Knipex pliers.
Ordered Knipex pliers.
Was advised that there was a error in the price and they were cancelling my order.
Sent an email suggesting that error was on RS part they should honour the price. NEVER GOT A REPLY.
And now they are asking me to review my "purchase".
Wish I could review the Knipex Pliers !!
29 mai 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning Bill,
Thank you for your feedback. We sincerely apologise for the disappointment and frustration caused by the unexpected cancellation of your order.
We value all customer feedback and are sorry that this experience has left you with a negative impression of our service. Please accept our apologies for any inconvenience caused and we thank you for bringing your concerns to our attention.
Kind regards,
Lewis
Thank you for that unexpected delivery…
Thank you for that unexpected delivery - saved me a trip to the trade counter!
12 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning Paul,
We're so glad our delivery saved you a trip! We appreciate your kind words.
Kind Regards,
Michelle
You advertised two Products then cried and cancelled the order
You advertised two Products, I bought four products, Paid for them you then told m to collect them, 3 days later you tell me it was the wrong price so you cancelled my order, You are a waste of time, Your fault , you advertised the price and I agreed to buy the products, RS is like a child who agrees a deal then cries after making the deal, Never want to do business again even if it means paying more
1 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning Edward,
Thank you for your feedback. We sincerely apologise for the disappointment and frustration caused by the unexpected cancellation of your order.
We value all customer feedback and are sorry that this experience has left you with a negative impression of our service. Please accept our apologies for any inconvenience caused and we thank you for bringing your concerns to our attention.
Kind regards,
Lewis
I found just what I was looking for at…
I found just what I was looking for at the right length it was easy to order and came very quickly . It's all installed and works just fine I trust this supplyer many thanks to all involved
26 mai 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning George, ,
We are so pleased to hear you found exactly what you needed and that the ordering and delivery were quick and easy. We appreciate your trust in us!
Kind Regards,
Michelle
You have changed something very…
You have changed something very significant on your website - probably a security feature - but it prevents us from looking at your products. So the only way we can buy anything is to put your stock numbers directly into the basket via the 'old basket'. If we try to look at anything we get an error message.
We run Windows 7 in the ordering area - it shouldn't be a problem, and it isn't with any of our other alternative suppliers.
I'd appreciate a response on this.
10 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, Jack,
We appreciate you bringing this website issue to our attention. Can you please escalate this to cstrustpilot@rs.rsgroup.com and we shall be happy to investigate the problem preventing you from viewing products and encountering error messages. Your feedback is crucial for us to improve our service.
Kind Regards,
Michelle
Still no refund
I placed a click and collect order over 2 weeks ago, I went to the branch and they did not have it in stock, so I asked for it to be refunded. I was told it would be cancelled once the items arrived and I would get a refund. I am still yet to receive my refund despite numerous calls to the branch and customer service.
28 mai 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning,
We are truly sorry to hear about the difficulties you've experienced with your click and collect order and the refund process. We understand your frustration with the delay and the need for multiple follow-ups. Can you please escalate this over to cstrustpilot@rs.rsgroup.com and shall be happy to look into this matter to ensure a swift resolution for you.
Kind Regards,
Michelle
Terrible search function
Terrible search function, cannot select ranges for dimensions - so if you want to find a bracket between 100mm and 150mm you have to select every dimension each manufacturer makes before seeing the result - getting thousands of irrelevant results.
11 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Hello Brian,
Thank you for taking the time to leave this reply, I am sorry to hear you have been struggling with our search function.
I will make sure this is passed on to the correct department so they're aware of the issues you are facing.
If you wish to add some more context to the difficulties you are coming across please email cstrustpilot@rs.rsgroup.com.
Many thanks,
Lewis
Excellent Service
Items easy to find, items all available for next day delivery.
3 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, Jackie,
We're happy to hear you found items easily and appreciated our delivery options. Thank you!
Kind Regards,
Michelle
Still haven't received order from…
Still haven't received order from yourselves been 2 days now will have to chase up and see why thanks for the prompt
10 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Hello Barry,
Thank you for taking the time to leave this review, I am sorry to hear you haven't received your order yet.
To help me investigate this for you can you please email cstrustpilot@rs.rsgroup.com with your order details.
Kind regards,
Lewis
I don't know if it is me but RS seems…
I don't know if it is me but RS seems to be going downhill. The range of items seems to be reducing and often items I'm looking for an nil stock.
The filtering system has become near to useless and seems to be compiled but someone who has got a clue about what are the key attributes which customers would be seeking.
And don't get me started on DHL!
1 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning, David
Thank you for your feedback. We are truly sorry to hear about your recent experience with our product range, stock availability, and filtering system. Can you please send further information to cstrustpilot@rs.rsgroup.com We are actively reviewing these areas to make necessary improvements. We also acknowledge your concerns regarding DHL and will look into this matter.
Kind Regards,
Michelle
How good RS is.
You almost always have what we need in stock and we usually get it next day.
10 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Good morning,
We're happy to hear we consistently meet your needs with our stock and prompt delivery. Thank you for your feedback!
Kind Regards,
Michelle
No shady no-name parts here!
RS is one of the few places you can purchase electronic parts & components where you can guarantee the quality. No shady no-name parts here!
They have a reputation for being expensive, and that may have been true in the past but everyone else's prices have crept up to the extent that RS often offers the best value.
1 juin 2026
Avis spontané
Réponse de RS UK & Ireland
Hi Simon,
We're so happy to hear you appreciate the quality of our electronic parts and components.
Thank you for your kind words!
Kind Regards,
Lewis
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