Great communication. I had to order just one more pack of laminate flooring. Very good service, the package was delivered quickly and also got a small refund which always helps. Highly recommend this... Voir plus
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Kashar Carpets are of the very highest standards. They are incredibly unique, versatile and affordable. The staff here are very knowledgeable, well mannered and helpful. Currently, there are some FR... Voir plus
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Apart from sampling service the sales ,support & customer service been unacceptable “Next day delivery “ as promised was false A week later still having to chase Assured delivery would be arriv... Voir plus
The UK Flooring Depot were really efficient in delivering my order. The laminate I got looks even nicer than the photos online. Solid and very good quality. The delivery was super fast. I placed my or... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to UK Flooring Depot, your premier destination for quality flooring. With a legacy spanning 30 years, we specialize in offering a curated selection of flooring options. While we don’t provide installation services,our knowledgeable team is here to guide you through choosing the perfect flooring for your space. Explore our collection and elevate your surroundings with durable and stylish flooring from UK Flooring Depo
Coordonnées de contact
Royaume-Uni
- ukflooringdepot.co.uk
4,4
Excellent
104 avis
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Good Flooring. Good price and easy to lay.
Great flooring and a great price. It went down very easily. I will now use this company for all my flooring.
28 mai 2025
Réponse de Uk Flooring Depot
Hi Mr. Simpson,
Thank you for your great feedback! We’re pleased to hear that you found our flooring high-quality, affordable, and easy to install. Providing excellent products at competitive prices is what we aim for at UK Flooring Depot.
We look forward to being your trusted flooring supplier for all your future projects across the UK!
Best regards,
The UK Flooring Depot Team
Verbally Abused by Sales Manager Over…
Verbally Abused by Sales Manager Over the Phone – Shocking Experience
I placed an order for flooring and underlay with UK Flooring Depot on Wednesday, 28th May. By Monday, 2nd June, I noticed the order still hadn't been dispatched. I reached out via live chat and email but received no response. I tried again the next day, still nothing.
On Tuesday, 3rd June, I finally received a call from someone named Mohammed, who introduced himself as the Sales Manager. He informed me that my order was delayed due to a bank holiday, which, bizarrely, had occurred before my order was even placed. He couldn't confirm whether my order had even been dispatched.
I explained that I had flooring fitters scheduled for Friday, 6th June, and needed the materials delivered before then. I simply asked for clarity or confirmation on delivery. Instead, Mohammed told me I’d have to wait for a call back but couldn't give me a time or date. Given my tight timeline, this uncertainty was unacceptable.
What followed was completely unprofessional and, frankly, disturbing. Mohammed began raising his voice, repeatedly talking over me, and refusing to let me speak. When I tried to explain the urgency of the situation, he laughed, and when I told him it was inappropriate to laugh, he responded that he was laughing because I "didn't know how to listen to his points" The call ended with him telling me to “f off” and that he is going to cancel my order.
I was absolutely shocked and appalled by the verbal abuse and total lack of professionalism, especially from someone in a managerial position. Being sworn at, mocked, and shouted over by a company representative is something I never imagined I’d experience.
To make matters worse, I’ve received no confirmation of cancellation, no email, nothing. I now have to contact my bank to initiate a chargeback.
I strongly urge others to avoid this company. This was beyond disgraceful, and no one should be subjected to such treatment.
3 juin 2025
Avis spontané
Réponse de Uk Flooring Depot
Dear Mr, Roxy Roberts
We take accusations of verbal abuse extremely seriously, and we categorically deny that any such behavior occurred during your call with our Sales Manager. Our team is trained and expected to act professionally at all times, and we stand by our staff in this case.
You mentioned that you placed your order on Wednesday, 28th May, and had not received a dispatch update by Monday, 2nd June. We acknowledge that response times were slower than usual during this period, which followed a national bank holiday. This did impact both warehouse processing and customer service capacity. While this isn’t the experience we aim to provide, delays at such times are unfortunately not uncommon, and we are actively working to improve this.
When our Sales Manager, Mohammed, contacted you on Tuesday, 3rd June, he explained that the bank holiday created a backlog in our dispatch system — affecting not only orders placed before but also those placed immediately after. This was conveyed to you to clarify, not confuse. If it came across differently, we regret the misunderstanding.
We fully understand your concern regarding the tight timeline with your scheduled flooring fitters. Mohammed advised that a call-back would be necessary to confirm details from the dispatch team — a standard procedure when real-time updates aren’t immediately available. While we appreciate your urgency, it was not possible to provide a fixed time without confirmation from logistics.
However, we must strongly deny your claims about the conduct of the call. At no point did our Sales Manager raise his voice, talk over you disrespectfully, laugh at you, or use any inappropriate or abusive language — including swearing. The claim that he told you to “f off” is entirely false and damaging. We record our calls for quality assurance, and we have reviewed the call internally to ensure full accuracy and accountability.
If you requested a cancellation, this will be processed in line with our standard procedures, and confirmation will be sent to your email address. If you have not received it, please reach out with your order number so we can follow up and ensure it's resolved promptly.
While we welcome all honest feedback — positive or negative — we will always defend our team against serious and unfounded accusations. Our goal is to deliver a respectful, professional service to every customer, and we stand by that commitment.
Sincerely,
Customer Experience Team
UK Flooring Depot
I recently ordered flooring online and…
I recently ordered flooring online and was pleased to receive my delivery in just 6 working days. While the item wasn’t an exact match to what I initially expected, I took the initiative to contact the manager for clarification. They kindly explained that the order was correct and that there might be slight variations in colour or pattern based on the images provided. They also suggested ordering free samples, which I found to be a valuable tip, good to know for next time ! I placed a second order and was extremely satisfied with my purchase! Overall, the service I received was very helpful and honest, and I appreciate their support throughout
the process.
14 mai 2025
Avis spontané
Réponse de Uk Flooring Depot
Hi Irem,
Thank you for sharing your detailed feedback! We’re glad to hear that your flooring delivery arrived promptly and that our team was able to provide clear and honest communication regarding colour and pattern variations.
It’s great that our free sample service helped you make an informed decision for your second order, and we’re delighted you’re extremely satisfied with your purchase. At UK Flooring Depot, we strive to offer transparent advice and excellent customer support to ensure a smooth flooring buying experience across the UK.
Thank you for choosing UK Flooring Depot, and we look forward to assisting you with any future flooring needs!
Best regards,
The UK Flooring Depot Team
New Herringbone laminate and carpet
Recently had my flooring done on my house after our renovation.
They had plenty of choices to meet my budget and the finish was great.
The workers considerate and minimise any mess.
Thanks again.
19 mai 2025
Avis spontané
Réponse de Uk Flooring Depot
Hi Asbath,
Thank you for sharing your experience! We’re delighted to hear that UK Flooring Depot provided a great range of flooring options to suit your budget and that you’re pleased with the finish of your new herringbone laminate and carpet.
It’s also wonderful to know that our fitters were considerate and ensured minimal mess during installation. We take pride in offering quality flooring products and professional service across the UK.
Thanks again for choosing UK Flooring Depot, and we look forward to helping you with any future flooring projects!
Best regards,
The UK Flooring Depot Team
Absolutely outstanding customer service…
Absolutely outstanding customer service and quality of the products, highly recommend
22 mai 2025
Avis spontané
Réponse de Uk Flooring Depot
Hi Karolina,
Thank you so much for your fantastic feedback! We’re thrilled to hear you found our customer service outstanding and are happy with the quality of our products. Your recommendation means a lot to us.
At UK Flooring Depot, we’re committed to delivering premium flooring solutions and exceptional service throughout the UK. We look forward to assisting you with any future flooring needs!
Best regards,
The UK Flooring Depot Team
I'm really happy with their service
I'm really happy with their service. Good communication
Delivery was really fast. And quality of the flooring looks good.
2 mai 2025
Avis spontané
Réponse de Uk Flooring Depot
Hi Josef,
Thank you for your positive feedback! We’re delighted to hear that you’re happy with our service, communication, and fast delivery. Providing high-quality flooring and excellent customer experience is our priority at UK Flooring Depot.
We hope you enjoy your new flooring, and we look forward to assisting you with any future projects!
Best regards,
The UK Flooring Depot Team
Flooring is amazing it is so nice all…
Flooring is amazing it is so nice all my family asking were I bought from and will be looking to purchase
Thank you
2 avril 2025
Réponse de Uk Flooring Depot
Hi Sharon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your flooring is amazing and that your family is impressed too. It means a lot to us that you’re recommending UK Flooring Depot.
We look forward to helping you with any future flooring purchases and making your home even more beautiful!
Best regards,
The UK Flooring Depot Team
Easy to deal with and quick delivery
Easy to deal with and quick delivery,
Floor only arrived today so can't wait to fit it to see how it looks
28 mars 2025
Réponse de Uk Flooring Depot
Hi Mark,
Thank you for your great feedback! We’re pleased to hear that UK Flooring Depot was easy to deal with and that your flooring arrived quickly. We hope the installation goes smoothly and that your new floor looks fantastic once fitted.
If you need any support during the installation or have questions, feel free to reach out. Thanks again for choosing UK Flooring Depot!
Best regards,
The UK Flooring Depot Team
100% Luxury, Quality and Durable flooring
Sample sent ASAP. Made it easy to assess quality of flooring, Great.
3 avril 2025
Réponse de Uk Flooring Depot
Hi Phollywood,
Thank you for your fantastic feedback! We’re delighted to hear that our prompt sample delivery helped you assess the luxury, quality, and durability of our flooring. At UK Flooring Depot, we’re committed to providing premium flooring solutions with fast and reliable service across the UK.
If you need any assistance with your next flooring project, feel free to reach out—we’re here to help!
Best regards,
The UK Flooring Depot Team
Good website which is easy to use and…
Good website which is easy to use and free samples.
2 avril 2025
Réponse de Uk Flooring Depot
Hi Jeffery,
Thank you for your positive feedback! We’re glad you found the UK Flooring Depot website easy to use and appreciated our free sample service. Making it simple and convenient to explore quality flooring options is important to us.
If you need any further assistance, we’re here to help!
Best regards,
The UK Flooring Depot Team
The sample is great
The sample is great, and I look forward to ordering more to have my bathroom floor done
28 mars 2025
Réponse de Uk Flooring Depot
Hi Norman,
Thank you for your positive feedback! We’re glad you’re happy with the quality of your flooring sample from UK Flooring Depot. It’s fantastic to hear you’re planning to order more for your bathroom floor — we’re confident our flooring will help transform your space beautifully.
If you need any assistance or advice when placing your order, please don’t hesitate to get in touch.
Thanks again for choosing UK Flooring Depot!
Best regards,
The UK Flooring Depot Team
Réponse de Uk Flooring Depot
Hi Daniel,
Thank you for your great feedback! We’re delighted that you experienced quick delivery and are happy with the quality of your flooring from UK Flooring Depot. Providing fast shipping and premium flooring products across the UK is our priority.
We look forward to helping you with any future flooring needs!
Best regards,
The UK Flooring Depot Team
Réponse de Uk Flooring Depot
Hi Mr. Harper,
Thank you for your positive feedback! We’re glad you’re happy with the quality of our flooring samples and our competitive prices. At UK Flooring Depot, we’re committed to providing top-quality flooring options at great value throughout the UK.
If you need any assistance or advice, feel free to reach out!
Best regards,
The UK Flooring Depot Team
Samples of flooring.
I just ordered some sample of floor.This was a free service and the samples arrived very quickly.The flooring samples were of great quality.Unfortunately the colour wasn’t quite right for me.
4 février 2025
Réponse de Uk Flooring Depot
Hi I McDonald,
Thank you for your feedback! We’re pleased to hear that your free flooring samples from UK Flooring Depot arrived quickly and were of great quality. We understand how important it is to find the perfect colour and style for your home, so we’re glad our sample service helped you make a confident decision—even if this particular colour wasn’t quite right.
If you need any further assistance or want to explore more flooring options, our team is here to help you find the ideal match.
Thanks for choosing UK Flooring Depot!
Best regards,
The UK Flooring Depot Team
Réponse de Uk Flooring Depot
Hi Anthea,
Thank you for your kind feedback! We’re delighted to hear you’re happy with your flooring from UK Flooring Depot. Providing high-quality flooring and excellent customer service across the UK is our mission.
We look forward to helping with any future flooring projects!
Best regards,
The UK Flooring Depot Team
Amazing flooring and people go above and beyond for there customer
Amazing flooring company.several boxes damaged by the courier providers. Phoned up and mo can’t do enough to rectify the issues and is now being sorted thanks again
10 janvier 2025
Réponse de Uk Flooring Depot
Hi James,
Thank you for sharing your experience with UK Flooring Depot! We’re glad to hear you’re happy with the quality of our flooring and that our team went above and beyond to resolve the delivery issues caused by the courier.
At UK Flooring Depot, we strive to provide top-quality flooring products and exceptional customer service throughout the UK. We appreciate your patience and are pleased we could quickly rectify the problem to your satisfaction.
Thanks again for choosing us, and please don’t hesitate to reach out for any future flooring needs!
Best regards,
The UK Flooring Depot Team
Super Impressed with UK Flooring Depot…
Super Impressed with UK Flooring Depot – Highly Recommend!
I recently bought flooring from UK Flooring Depot, and honestly, the whole experience was fantastic. From browsing their site to getting the product delivered, everything was so easy and professional.
Quality: The flooring itself is amazing – it’s high-quality, sturdy, and looks exactly like the photos on the website. I was a bit nervous ordering online without seeing it in person, but the flooring turned out even better than I’d hoped. It’s completely transformed my space, making it feel cozy and stylish.
Customer Service: Big shoutout to their customer service team! They were incredibly helpful and friendly. I had a few questions about which type of flooring would work best in my home, and they guided me through all the options. They really know their stuff and made sure I felt confident in my choice.
Delivery: Delivery was quick and right on schedule, with everything securely packaged. I appreciated not having to worry about delays or damage – they really take care in how they handle things.
Overall, UK Flooring Depot is a gem. If you’re in the UK and need quality flooring without any fuss, I’d highly recommend them!
4 novembre 2024
Avis spontané
Réponse de Uk Flooring Depot
Hi Jabbar Faiz,
Thank you so much for your fantastic review and recommendation! We’re thrilled to hear that your experience with UK Flooring Depot was smooth, professional, and exceeded your expectations.
We take great pride in offering high-quality flooring products that look just as great in person as they do online, so it’s wonderful to know your new flooring has transformed your space into a cozy and stylish home.
Our customer service team is passionate about helping customers find the perfect flooring solution, and we’re glad they could assist you with confidence and care. We also understand how important timely and secure delivery is, so we’re pleased that everything arrived on schedule and in excellent condition.
Thank you for choosing UK Flooring Depot as your trusted flooring supplier in the UK. We look forward to supporting any future flooring projects you may have!
Best regards,
The UK Flooring Depot Team
Réponse de Uk Flooring Depot
Hi AK Speaks,
Thank you for your wonderful feedback! We’re thrilled to hear you received excellent service from UK Flooring Depot. Delivering high-quality flooring products and outstanding customer support is at the heart of what we do.
We appreciate your trust and look forward to assisting you with any future flooring projects!
Best regards,
The UK Flooring Depot Team
"I am thoroughly impressed with the…
"I am thoroughly impressed with the exceptional service I received from UK Flooring Depot! Not only did they offer incredibly affordable prices for high-quality laminate flooring, but their professional fitters did an outstanding job with the installation.
The entire process, from initial consultation to completion, was seamless and stress-free. The team was knowledgeable, courteous, and ensured that every detail was taken care of.
The laminate flooring itself is stunning and has completely transformed my space. I've received countless compliments from friends and family, and I couldn't be happier with the result.
If you're in the market for new flooring, look no further than UK Flooring Depot. Their unbeatable prices, combined with top-notch service and expert installation, make them the perfect choice for anyone looking to upgrade their home.
19 août 2024
Avis spontané
Réponse de Uk Flooring Depot
Thank you so much for your glowing review! We’re thrilled to hear you’re thoroughly impressed with the exceptional service and affordable prices at UK Flooring Depot. Providing high-quality laminate flooring at competitive prices, paired with professional installation, is something we take great pride in.
It’s fantastic to know that our knowledgeable and courteous team made the entire process—from consultation to completion—seamless and stress-free for you. We’re delighted that your new laminate flooring has transformed your space and is receiving so many compliments.
At UK Flooring Depot, we strive to be the UK’s leading supplier of laminate flooring, offering unbeatable value and expert fitting services. Your recommendation means a lot to us, and we look forward to helping you or your friends with any future flooring projects.
Thanks again for choosing UK Flooring Depot!
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