Visited unicorn furniture in Bolton to request seeing the electric sofa bed before we got it. James was extremely helpful. He gave us a Next date appointment. We eventually bought it. A luxurious, c... Voir plus
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Lisez les avis des autres
Awful company! They delivered a damaged sofa, which has evidence of somebody trying to put it together in the past. There were missing fittings, the cushion was ripped. Tried calling multiple times, n... Voir plus
This would probably be a 4 or 5 star review but the communication was shocking, I ordered 2 items and only one was delivered... emailed Unicorn 4 times with absolutely no response. Very poor customer... Voir plus
Saw the electric sofa bed from unicorn furniture on Amazon but got a £250 off bargain buying it on unicorn furniture’s website. Product came well packaged, leather is really comfy and plush, very skin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Not applicable
Coordonnées de contact
Royaume-Uni
- info@unicornglobal.co.uk
- unicornglobal.co.uk
4,0
Bien
107 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Grey sofa bed from unicorn furniture…
Grey sofa bed from unicorn furniture was easy to set up. Looks good in my apartment. I am able to store in IT as well. I recommend James was very helpful
11 mars 2026
Avis spontané
Réponse de unicornglobal.co.uk
We sincerely thank you for taking the time to share your positive feedback on our Trustpilot page.
Your kind words and support mean a great deal to us and motivate our team to continue delivering the best possible products and service.
We truly appreciate your trust in us and look forward to serving you again in the future.
Sturdy sofa bed from unicorn furniture
Sturdy sofa bed from unicorn furniture. Delivery Was fast. The mattress is confortable as well. A practical sofa bed with spacious storage
3 mars 2026
Avis spontané
Réponse de unicornglobal.co.uk
We sincerely thank you for taking the time to share your positive feedback on our Trustpilot page.
Your kind words and support mean a great deal to us and motivate our team to continue delivering the best possible products and service.
We truly appreciate your trust in us and look forward to serving you again in the future.
Got the king size sofa bed from unicorn…
Got the king size sofa bed from unicorn furniture. Can just say it was so easy to put together. The armrests and headboard slots into place. Being a stony lad. It really came in as what I needed.
Needed a swatch at first and James was very helpful. The fabric is really skin friendly and the storage a bit of an added advantage.
3 mars 2026
Avis spontané
Réponse de unicornglobal.co.uk
We sincerely thank you for taking the time to share your positive feedback on our Trustpilot page.
Your kind words and support mean a great deal to us and motivate our team to continue delivering the best possible products and service.
We truly appreciate your trust in us and look forward to serving you again in the future.
We needed a sofa bed for nana who was…
We needed a sofa bed for nana who was coming back from the hospital and this fits into our needs so much. It came delivered to our room of choice and the sofa bed is really firm and comfy over use of few days. She's so used to it now. Nice Las practical sofa bed from unicorn furniture
11 février 2026
Avis spontané
Réponse de unicornglobal.co.uk
We sincerely thank you for taking the time to share your positive feedback on our Trustpilot page.
Your kind words and support mean a great deal to us and motivate our team to continue delivering the best possible products and service.
We truly appreciate your trust in us and look forward to serving you again in the future.
Avoid
Avoid, avoid, avoid. Received a sofa bed, completely unusable. Cheap, shoddy and uncomfortable beyond belief.
3 mars 2026
Avis spontané
Réponse de unicornglobal.co.uk
FAKE REVIEW FROM A NON CUSTOMER. We take feedback seriously, however this review raises immediate concerns regarding its authenticity.
We have no record of any order or customer experience matching this description, and no details such as an order number, delivery reference, or any prior communication have been provided to support these claims.
For transparency to anyone reading:
Every genuine customer purchase is fully traceable through an order ID, delivery record, and communication history
In cases of any genuine issue, we always provide clear resolution options in line with UK consumer law
Product specifications, including firmness and build, are clearly stated on our listings to ensure informed purchases
Unfortunately, platforms like Trustpilot allow unverified and unprompted reviews, meaning any individual — including non-customers or competitors — can leave feedback without proof of purchase and this fall into this category.
If you are a genuine customer, we invite you to:
➡ Provide your order number and purchase details
➡ Contact us directly so we can investigate and resolve appropriately support@unicornglobalresources.net
Until verifiable details are provided, this review cannot be substantiated.
We remain committed to transparency and genuine customer service.
An absolute scamming bunch of CROOKS
An absolute scamming bunch of CROOKS.
DO NOT order from this company. They take your money and then tell you 7 days later they cannot deliver! GLOBAL ??????? Cannot even deliver to the Isle of Wight without asking for another payment from you because they cannot afford the delivery charges???? GLOBAL! My arse. Rude Obnoxious. Hang up on you when asking WHY!!! It has taken me 14 days to get my money back??I wouldn't mind but EDWARD (By the way has posted the best Review!!!)Has no Customer service Care at all! RUDE AS YOU LIKE!NEVER EVER USE THIS SHAM COMPANYThey are calling me a fraudster it was from my bank accountI took the money from my bank account and all I wanted was the money back and took them 17 days to refund me my money I'm not a rooster I'm just a person that purchased something with my money and you took forever to return it. You kept it because it made you some interest didn't it unicorn global you frosters not me did it really matter whose bank account it came from? It was my bank account and finally after 17 days I have received my refund because you did not deliver what you promised! Global really got a load of crap 😡😡😡😡😡
7 mars 2026
Avis spontané
Réponse de unicornglobal.co.uk
This review is both factually incorrect and highly misleading, and we will address it clearly.
Firstly, you are not our customer. The order in question was placed by Mr. Paul Strugnell, not “FRAUDSTER Angel Joannah.”
At the point of processing, we promptly informed the actual customer that delivery to postcode PO38 (Isle of Wight) incurs additional courier charges due to it being an offshore location. This is standard across UK logistics and not unique to our company.
Mr. Strugnell declined the additional delivery cost, and as a result, we cancelled the order and issued a full refund immediately back to the original payment method (card) — in full compliance with UK payment regulations.
For transparency, the refund was processed with the following reference:
ARN (Acquirer Reference Number): 74208476078100017831951
This allows the cardholder’s bank to trace the funds directly.
Secondly, we must address a serious concern:
An individual identifying as “Angel Joannah” — who is not the cardholder and not the purchaser — repeatedly contacted us requesting that the refund be sent to a different bank account.
For clarity:
👉 We will never send refunds to third-party accounts.
👉 Refunds are only returned to the original payment method, as required by financial regulations and fraud prevention policies.
Such requests are flagged as fraudulent behaviour, and we will not engage with them.
Lastly, accusations of “scamming” are entirely unfounded.
We:
Communicated delivery limitations transparently
Respected the customer’s decision
Issued a full refund
Provided traceable proof of refund
This is the opposite of misconduct.
We take reputational attacks seriously, especially when they are made by non-customers and involve misrepresentation of facts.
We strongly advise that any further claims be made truthfully and by the actual purchaser, and not a fraudster impersonating the buyer as financial records and communication logs fully support our position.
Unicorn Furniture remains committed to professional, transparent, and compliant service at all times.
Needed sofa bed easy to assemble and…
Needed sofa bed easy to assemble and delivery to flight of stairs. Spoke with unicorn furniture on their website chat. Was assured of our request and they did as promised. Very comfortable and practical sofa bed with spacious storage. Edward was very helpful all along.
4 mars 2026
Avis spontané
Réponse de unicornglobal.co.uk
We sincerely thank you for taking the time to share your positive feedback on our Trustpilot page.
Your kind words and support mean a great deal to us and motivate our team to continue delivering the best possible products and service.
We truly appreciate your trust in us and look forward to serving you again in the future.
Grey sofa bed from unicorn furniture…
Grey sofa bed from unicorn furniture was very easy to set up. Very comfortable as well. My nana loves it. She needs something in the living room to sit and sleep on and this works well for her. I recommend
4 mars 2026
Avis spontané
Zero stars
Edit 26/03/2026 Trustpilot removed Unicorn Global Furniture answer for my review because they used my personal details and I made a report to ICO about using my details publicly!
1) If I could, I wouldn't have pressed any stars.
On February 18th, we bought a sofa that was supposed to be delivered by February 25th. The courier company sent me an order tracking number, but I noticed it didn't match my address (completely different parts of the country). I wrote to the courier company, and they said Unicorn Global had changed address for this order. I sent several emails to Unicorn Global and opened a PayPal case, but they've remained silent, and I can't get my money back.
Edit 1/03/2026
It's unbelievable what I just learned from the courier company!
The sofa was delivered to a different address under my order number at no additional cost (only one payment), and the company sent me a receipt under the same number, asking me to cover the costs!
I'll consider my next steps.
Edit 12/03/2026
I've got info from PayPal
"Case closed in your favour"
FINALLY! Never more this company!
Only one more things
someone should inform themselves about the law and remove my details from here
27 février 2026
Avis spontané
Two delays to delivery, no refund.
**update, company finally refunded me 6th Feb
I have had several phone calls and and email asking me to change my review. Am extra star for actually refunding, however the harassment to change my review, which at the time of posting reflected my genuine experience, is awful. Please note, continued calls to ask me to change my review WILL result in action for harassment**
Purchased a sofa bed on Jan 13th
18th Jan I was told that unfortunately, the bed wasn't in stock. I accepted a delivery day, in return for a £30 refund (original purchase was 699.99). Was told delivery would be week commencing Feb 2nd.
Feb 2nd, I hadn't had an update. Attempted to contact company. Was told later that afternoon, there's been a further delay and delivery would be 12th/13th Feb. I asked for a refund.
Was told Monday 2nd Feb that my order had been refunded. Have had no official refund confirmation. Was told it would be back with me in 1-3 business days. That time has elapsed, and still no refund. Have had to initiate a chargeback via my bank.
2 février 2026
Avis spontané
Réponse de unicornglobal.co.uk
This review does not reflects the factual position of this case and is misleading to readers.
For transparency, here is the verified timeline:
2 February: Customer requested a full refund
3–4 February: The refund was successfully processed and debited from our merchant account
Acquirer Reference Number (ARN): 74208476036100018317886
An ARN is issued only once funds have left the merchant’s account and entered the banking network. From that point onward, the posting time is controlled by the customer’s bank, not the retailer.
This was explained to the customer multiple times, including by phone, and documentary proof of the refund leaving our account was provided.
To be absolutely clear:
The refund was issued
The funds left our account
Any subsequent delay is due to bank processing timelines
The customer was advised to contact their bank using the ARN to trace the funds
The statement “no refund” is therefore factually incorrect.
We also contacted the customer by phone on Monday 09/02, at which point the customer confirmed receipt of the refund in full and indicated that the review would be updated. As of today, this has not been done.
We are posting this response to ensure the public record is accurate and to prevent misinformation. We acknowledge the delivery delays and resolved the matter by issuing a full refund. We remain available to assist the customer or their bank with tracing the transaction using the ARN above.
Great product and fast and professional…
Great product and fast and professional delivery
13 janvier 2026
Avis spontané
Réponse de unicornglobal.co.uk
Thank you so much for your kind words — we really appreciate your support! We’re glad you’re happy with your order and our service. Enjoy your new sofa bed, and we’re here if you ever need anything in the future.
Thank you unicorn furniture
James Was so helpful in helping us select the apropriate sofa bed. We needed a bit of customisation and its just so great.
13 janvier 2026
Avis spontané
Réponse de unicornglobal.co.uk
Thank you for taking the time to leave this review. We’re really pleased to hear you were happy with both the product and our service. Customer experience matters a lot to us, so your feedback genuinely means a great deal. Enjoy your new furniture!
Sofa bed came well Packaged and set up…
Sofa bed came well Packaged and set up was within 5 minute. Neded no tool. Quite comfortable and solidly built
8 janvier 2026
Avis spontané
Réponse de unicornglobal.co.uk
Thank you so much for your kind words — we really appreciate your support! We’re glad you’re happy with your order and our service. Enjoy your new sofa bed, and we’re here if you ever need anything in the future.
Easy to assemble and fantastic delivery…
Easy to assemble and fantastic delivery service
2 janvier 2026
Avis spontané
Réponse de unicornglobal.co.uk
Thank you so much for your kind words — we really appreciate your support! We’re glad you’re happy with your order and our service. Enjoy your new sofa bed, and we’re here if you ever need anything in the future.
The grey 3 seater sofa bed is so…
The grey 3 seater sofa bed is so comfortable and easy to put togerher.Couriers were helpful i must add
1 janvier 2026
Avis spontané
Réponse de unicornglobal.co.uk
Thank you so much for your kind words — we really appreciate your support! We’re glad you’re happy with your order and our service. Enjoy your new sofa bed, and we’re here if you ever need anything in the future.
Fantastic experience ordering from…
Fantastic experience ordering from unicorn furniture. We ordered last Christmas 2 days to Christmas Nd it was delivered following day. Our guests had a great stay and we are using it everyday now and I can say it is comfortable and solid sofa bed. Cheers
24 décembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you so much for your kind words — we really appreciate your support! We’re glad you’re happy with your order and our service. Enjoy your new sofa bed, and we’re here if you ever need anything in the future.
We got the electric leather sofa Bed…
We got the electric leather sofa Bed from Unicorn furniture. I must say it Is a luxury and comfortable as well.
17 décembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you so much for your kind words — we really appreciate your support! We’re glad you’re happy with your order and our service. Enjoy your new sofa bed, and we’re here if you ever need anything in the future.
Sofa bed is firm to sleep on which my…
Sofa bed is firm to sleep on which my body adjusted to overtime and for guests, i added topper which makes it very comfortable. Overall a practical sturdy and everday sofa bed.
18 décembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you so much for your kind words — we really appreciate your support! We’re glad you’re happy with your order and our service. Enjoy your new sofa bed, and we’re here if you ever need anything in the future.
James gave us swatches on request and…
James gave us swatches on request and we were able to decide and its fantastic sofa bed i must say
18 décembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you for taking the time to leave this review. We’re really pleased to hear you were happy with both the product and our service. Customer experience matters a lot to us, so your feedback genuinely means a great deal. Enjoy your new furniture!
A stony lad myself and the grey sofa…
A stony lad myself and the grey sofa bed is fit for purpose. Comfy and sturdy. I must add that delivery was seamless and easy to put together with no tools. I recommend unicorn furniture sofa bed
9 décembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you so much for your kind words — we really appreciate your support! We’re glad you’re happy with your order and our service. Enjoy your new sofa bed, and we’re here if you ever need anything in the future.
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