Visited unicorn furniture in Bolton to request seeing the electric sofa bed before we got it. James was extremely helpful. He gave us a Next date appointment. We eventually bought it. A luxurious, c... Voir plus
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Lisez les avis des autres
Awful company! They delivered a damaged sofa, which has evidence of somebody trying to put it together in the past. There were missing fittings, the cushion was ripped. Tried calling multiple times, n... Voir plus
This would probably be a 4 or 5 star review but the communication was shocking, I ordered 2 items and only one was delivered... emailed Unicorn 4 times with absolutely no response. Very poor customer... Voir plus
Saw the electric sofa bed from unicorn furniture on Amazon but got a £250 off bargain buying it on unicorn furniture’s website. Product came well packaged, leather is really comfy and plush, very skin... Voir plus
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Coordonnées de contact
Royaume-Uni
- info@unicornglobal.co.uk
- unicornglobal.co.uk
4,0
Bien
107 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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3 seater sofa bed is a practical…
3 seater sofa bed is a practical everyday sofa bed. I use it comfortably as sofa and bed with spacious storage. I recommend
12 novembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you for taking the time to leave this review. We’re really pleased to hear you were happy with both the product and our service. Customer experience matters a lot to us, so your feedback genuinely means a great deal. Enjoy your new furniture!
Unscrupulous Traders
Received a sofa with a control unit that buzzed constantly and spoke in a chinese language. Very inferior quality.
Sofa was £999 and was also extremely uncomfortable and barely usable.
Returned the sofa, only received £719.99 refund, they have added a £100 restock fee. Beware, these are unscrupulous traders that charge to return an item.
I am currently filing a claim via my credit card company to get my money back.
10 novembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
We strongly disagree with this false and misleading review and must correct several inaccuracies.
This order was not returned due to a proven fault. It was processed and accepted by the customer as a change-of-mind return, which is materially different under UK consumer law.
Facts of the return:
The sofa bed (a motorised item weighing over 140kg, delivered in two parcels) was delivered free of charge.
The customer expressly agreed in writing to a £180 return transport cost prior to collection.
Upon return, the item was received in a damaged and diminished condition, including:
damaged packaging,
visible marks to the upholstery,
extensive use
handling wear beyond basic inspection.
As a result, the product could not be resold as new, leading to a loss in value.
Under Regulation 34(9) of the Consumer Contracts Regulations 2013, a trader is legally entitled to make a deduction for diminished value where goods have been handled beyond what is necessary to inspect them. This is standard and lawful, particularly for large motorised furniture.
The restocking/handling deduction applied was reasonable and proportionate, and less than the actual loss incurred. The refund issued reflects this and was calculated strictly in line with our published return policy, which the customer accepted at checkout.
Regarding the product itself:
The sofa bed was supplied exactly as described.
No manufacturing defect was identified on inspection.
remote control with different language settings which can be manually and easily changed to a preferred language of choice and it is a once off sound that comes on during power on for the first time and never comes on again.
No request for repair, replacement, or technical support was made prior to return.
A sofa bed is not a trial or disposable item. Ordering, assembling, using, and returning heavy motorised furniture inevitably affects its resale value—this is precisely why the law allows deductions.
We categorically reject the suggestion that we are “unscrupulous traders.” We operate transparently, in compliance with UK consumer law, and apply our policies consistently and fairly.
We ask that reviewers present accurate, non-misleading and complete information so as not to mislead the public.
UNICORN Furniture UK
James was extremely helpful in helping…
James was extremely helpful in helping us choose our grey 3 seater sofa bed and picking our preffered delivery date. We so much love it so far and nothing to complain about
2 décembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you for taking the time to leave this review. We’re really pleased to hear you were happy with both the product and our service. Customer experience matters a lot to us, so your feedback genuinely means a great deal. Enjoy your new furniture!
Delivery drivers were very…
Delivery drivers were very professional. The sofa bed in grey came with firm mattress and easy to set up. Got a cover to make it more comfy and it really is. The storage is spacious as well. Overall. A good buy I must say.
6 novembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you for your review — we’re delighted to hear you’re happy with the quality of your sofa bed. We put a lot of care into the materials, build quality, and comfort, so it’s great to know that came through. Wishing you many comfortable nights ahead!
Was able to put the tool free sofa bed…
Was able to put the tool free sofa bed together within 5 minutes. Firm mattress and comfy. Helps relieves my back pain fast delivery as well.
1 novembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you for your review — we’re delighted to hear you’re happy with the quality of your sofa bed. We put a lot of care into the materials, build quality, and comfort, so it’s great to know that came through. Wishing you many comfortable nights ahead!
Tool free sofa bed indeed
Tool free sofa bed indeed. Was able to put it together under 5 minutes. Firm ans sturdy sofa bed. Very comfy as well
9 octobre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you for your review — we’re delighted to hear you’re happy with the quality of your sofa bed. We put a lot of care into the materials, build quality, and comfort, so it’s great to know that came through. Wishing you many comfortable nights ahead!
Needed a sofa that will serve daily use...
Needed a sofa that will serve daily use as bed as well and this come up on my search. After intensive digging, I got the grey sofa bed from unicorn furniture and it is a worth of every penny spent on it I must say
10 septembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you for taking the time to leave this review. We’re really pleased to hear you were happy with both the product and our service. Customer experience matters a lot to us, so your feedback genuinely means a great deal. Enjoy your new furniture!
It was easy to put the sofa bed…
It was easy to put the sofa bed together. I must say the delivery lads were very professional and helpful as well.
2 octobre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you for taking the time to leave this review. We’re really pleased to hear you were happy with both the product and our service. Customer experience matters a lot to us, so your feedback genuinely means a great deal. Enjoy your new furniture!
Enjoying the sofa bed and loving it…
Enjoying the sofa bed and loving it everyday. Comfy and fit for storage
2 septembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you for taking the time to leave this review. We’re really pleased to hear you were happy with both the product and our service. Customer experience matters a lot to us, so your feedback genuinely means a great deal. Enjoy your new furniture!
fit for purpose and luxurious dining…
fit for purpose and luxurious dining table and chairs. delivered on time and well packaged. i recommend unicorn furniture
13 septembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you for taking the time to leave this review. We’re really pleased to hear you were happy with both the product and our service. Customer experience matters a lot to us, so your feedback genuinely means a great deal. Enjoy your new furniture!
Pleasure referring unicorn furniture to…
Pleasure referring unicorn furniture to a friend after a great experience with the sofa bed I ordered from them. And it was again a pleasurable experience. No regrets with the sofa bed purchase and delivery.
10 septembre 2025
Avis spontané
Réponse de unicornglobal.co.uk
Thank you for taking the time to leave this review. We’re really pleased to hear you were happy with both the product and our service. Customer experience matters a lot to us, so your feedback genuinely means a great deal. Enjoy your new furniture!
AVOID IF YOU DON’T WANT TO LOSE MONEY…
AVOID IF YOU DON’T WANT TO LOSE MONEY …Purchased sofa bed from these people and when it came we promptly set about putting it together. It soon became apparent that there was an issue so got chatting with a representative on a chat and did everything that he advised us to do, not once but THREE times and still the issue wasn’t resolved so he advised would arrange for another bar to be sent out at the correct size. Chased today Tuesday 19/08/2025 only to be told in a roundabout way that we were not putting the item together correctly. I have asked for my full payment back and Unicorn to come and collect the item but it appears this may not happen so We are now £549.00 out of pocket by very highly trained scammers. I have photos of how the sofa looks once it’s been attempted three times to put the base together and it is totally unsafe for anyone to sleep on, looks like unable to upload the pictures so will try to review on Google as well.
In reply to the answer from Unicorn global I want to thank them as they've now put into writing the appalling customer service concerning the issue with the item we ordered. We are not stupid, or ineffective at putting together furniture as Unicorn have now made us out to be, there was an issue with the arm that was sent out with the sofa bed in that the weld across the fitting part of the arm was out by 2cm this making it push the arm of the sofa bed out of alignment so when the bed section came out it was not even sitting the rest arm to ensure that the bed was safe to sleep on. Let's hope Unicorn return the £549 that it cost me and in future don't make out that their customers are too stupid to put together their furniture. As an ex customer services manager, that is something you never do with customers even if you think it as the company representative. The fact that this whole debacle made me stressed and brought on a migraine that I haven't suffered in years is a testament to how both my husband and I were made to feel. If you don't want to be made to feel stupid and inept because you've had the audacity say that Unicorn appear to have an issue with their product that you have received then avoid this company. Unicorn need to have the realisation that no matter how big or small the company is, their workers are only human and errors can be made. If Unicorn had done this in the first place then maybe, just maybe, this review would have read differently.
16 août 2025
Avis spontané
Réponse de unicornglobal.co.uk
Amanda,
Your review is misleading, impulsive, and unfair — and we feel it’s important to set the record straight for the public.
You purchased one of our best-selling sofa beds — a model we sell hundreds of every single month with excellent customer feedback. You claimed there was a “manufacturing issue,” but after your return, we fully assembled and inspected the sofa bed ourselves and confirmed that:
There is no manufacturing defect.
The sofa bed fits together exactly as designed.
The issues you faced were due to incorrect assembly, as you did not follow the provided manual or step-by-step video guide.
Despite this, we spent significant time assisting you, offering solutions, video instructions, and even replacement options. Every single offer of support was refused.
Instead, you rushed here to label us “scammers” and threatened to post the same on Google — all while we had already arranged a free collection and started processing your refund in line with our clearly stated return policy.
Furniture is not clothing — assembling it requires care, or at least seeking help if unsure. Unfortunately, you refused every attempt to assist you and went straight to leaving damaging claims online.
For anyone reading this:
We are a reputable UK furniture company.
Our products are quality-checked, and our returns process is fair and transparent.
We stand by our customers, but we also stand by the truth.
We believe in transparency, and the facts show that this review does not reflect the reality of what happened.
Easy to put together
Easy to put together. Firm and comfy mattress. Solidly built as well. Nothing to complain about.
6 août 2025
Avis spontané
Réponse de unicornglobal.co.uk
Dear Gagiu,
Thank you so much for taking the time to leave us this wonderful review! We’re thrilled to hear that you’re happy with your purchase and the service you received.
At UNICORN Furniture UK, we pride ourselves on delivering high-quality products and providing a seamless shopping experience for all our customers. Knowing that we’ve met your expectations truly motivates our team to keep doing what we love — helping our customers find furniture that perfectly fits their homes and lifestyle.
We really appreciate your trust in us and look forward to serving you again in the future. If you ever need assistance or have any questions, our team is always here to help.
Thank you once again for choosing UNICORN Furniture UK. Your support means the world to us!
Kind regards,
Customer Support Team
UNICORN Furniture UK
Elephant style king size sofa bed.
Elephant sofa bed was delivered 3 hours late from initial time given.
Once unboxed it was clear that parts of the sofa were dusty and we had to clean it all.
There were no instructions available after asking on the chat facility .Told that no tools were required,but storage drawers had to be screwed to metal frame.
Feather pillows inside headrests were not stitched properly so feathers came out .The covers to these internal pillows were also very dirty.
After assembling,the biggest disappointment was the head rest pillows do not meet together so there is an unsightly gap.
The sofa is also quite uncomfortable.
On the plus side,when converted to a bed it is comfortable and spacious.
Overall,wish we had not purchased and the refund policy is clearly made out to be complicated and deter any returns as you were responsible for all return costs and a 10% restocking fee.
I realise a sofa bed is a compromise so will never be a perfect bed or perfect sofa.But stitching the headrest closer together,not sending out product dusty and putting a simple instruction video on YouTube would improve the purchasing process no end.
8 août 2025
Avis spontané
Réponse de unicornglobal.co.uk
Dear MW,
Thank you so much for taking the time to leave us this wonderful review! We’re thrilled to hear that you’re happy with your purchase and the service you received.
At UNICORN Furniture UK, we pride ourselves on delivering high-quality products and providing a seamless shopping experience for all our customers. Knowing that we’ve met your expectations truly motivates our team to keep doing what we love — helping our customers find furniture that perfectly fits their homes and lifestyle.
We really appreciate your trust in us and look forward to serving you again in the future. If you ever need assistance or have any questions, our team is always here to help.
Thank you once again for choosing UNICORN Furniture UK. Your support means the world to us!
Kind regards,
Customer Support Team
UNICORN Furniture UK
So happy with our purchase from Unicorn...
So happy with our purchase from Unicorn Furniture! The marble side table is absolutely beautiful—sleek, solid, and a real eye-catcher in our living room.\nIt arrived fast and was extremely well-packaged. A small touch of luxury that made our home feel complete. Grateful for the great service too!
18 juillet 2025
Réponse de unicornglobal.co.uk
Dear Julian,
Thank you so much for taking the time to leave us this wonderful review! We’re thrilled to hear that you’re happy with your purchase and the service you received.
At UNICORN Furniture UK, we pride ourselves on delivering high-quality products and providing a seamless shopping experience for all our customers. Knowing that we’ve met your expectations truly motivates our team to keep doing what we love — helping our customers find furniture that perfectly fits their homes and lifestyle.
We really appreciate your trust in us and look forward to serving you again in the future. If you ever need assistance or have any questions, our team is always here to help.
Thank you once again for choosing UNICORN Furniture UK. Your support means the world to us!
Kind regards,
Customer Support Team
UNICORN Furniture UK
Comfortable and sturdy piece of sofa…
Comfortable and sturdy piece of sofa bed. Practical and fit for purpose.
2 juillet 2025
Avis spontané
Réponse de unicornglobal.co.uk
Dear Mohamad,
Thank you so much for taking the time to leave us this wonderful review! We’re thrilled to hear that you’re happy with your purchase and the service you received.
At UNICORN Furniture UK, we pride ourselves on delivering high-quality products and providing a seamless shopping experience for all our customers. Knowing that we’ve met your expectations truly motivates our team to keep doing what we love — helping our customers find furniture that perfectly fits their homes and lifestyle.
We really appreciate your trust in us and look forward to serving you again in the future. If you ever need assistance or have any questions, our team is always here to help.
Thank you once again for choosing UNICORN Furniture UK. Your support means the world to us!
Kind regards,
Customer Support Team
UNICORN Furniture UK
Easy to put together sofa bed
Easy to put together sofa bed. The grey is quite lovely and skin friendly fabric. We reached out for support and James did fantastic. Thank you unicorn furniture
26 juin 2025
Avis spontané
Réponse de unicornglobal.co.uk
Dear Isaac,
Thank you so much for taking the time to leave us this wonderful review! We’re thrilled to hear that you’re happy with your purchase and the service you received.
At UNICORN Furniture UK, we pride ourselves on delivering high-quality products and providing a seamless shopping experience for all our customers. Knowing that we’ve met your expectations truly motivates our team to keep doing what we love — helping our customers find furniture that perfectly fits their homes and lifestyle.
We really appreciate your trust in us and look forward to serving you again in the future. If you ever need assistance or have any questions, our team is always here to help.
Thank you once again for choosing UNICORN Furniture UK. Your support means the world to us!
Kind regards,
Customer Support Team
UNICORN Furniture UK
Our experience with Unicorn Furniture...
Our experience with Unicorn Furniture was fantastic! They sent fabric samples quickly, making it easy to choose our ideal grey sofa bed. Delivery was hassle free and the product exceeded expectations. Thanks James - very helpful from start to finish. Thanks !
21 juin 2025
Amazing!! Service and product- brilliant
Amazing!!
The service they gave in helping to ensure the bed arrived at a date when we were at our caravan was 100%, including correcting an error by courier. Product is fantastic. Would 100% recommend 👍👍
31 mai 2025
Avis spontané
Avoid avoid avoid!!!! – Poor Service, No Delivery, and Incomplete Refund
I ordered a sofa bed from Unicorn Global Resources Ltd in March 2025 for £649.99.
After repeated delays and poor communication, I was offered £50 compensation for the inconvenience.
Weeks went by with no delivery and I had to chase constantly for updates. Eventually, my order was cancelled without warning after I mentioned I might need to contact my credit card company due to the lack of response.
To make matters worse, I was only refunded £599.99 instead of the full amount, as the £50 “compensation” was simply deducted from my refund. The company then insisted I could only repurchase via bank transfer, removing my consumer protections.
Extremely disappointing experience—poor customer service, no delivery, and out of pocket. Trading standards have been informed.
Update: their response below just shows they don’t even understand what compensation is! I stand 100% by my original review. AVOID!!
28 mai 2025
Avis spontané
Réponse de unicornglobal.co.uk
Dear Dave,
We’re sorry to hear your continued dissatisfaction and would like to clarify the facts regarding your order and refund.
Your order was fully refunded in two parts:
A £50 goodwill compensation was processed back to your card on 3rd May 2025 with Acquirer Reference Number (ARN): 74208475124100025533538.
The remaining balance of £599.99 was refunded on 27th May 2025.
This totals £649.99, the exact amount you paid, meaning you have now been completely reimbursed.
Due to a series of messages and behaviour that raised significant red flags, including threats to open a credit card dispute while the order was being processed. Such threats, raise concerns around Section 75 misuse, a form of consumer fraud that we take seriously. Following our internal risk analysis at the point of dispatch, and in line with our fraud prevention policies, we proactively issued a full refund and cancelled the transaction. This was done in accordance with our fraud prevention and consumer protection policies, which are in place to protect both parties.
While you are within your rights to contact relevant authorities, (To which we are able to provide you more contacts to other authorities where you can report this situation) we must also exercise our right to protect our business against potential fraud, misuse or misrepresentation. Your claim that we failed to refund the full amount is inaccurate and demonstrably false, and we respectfully request that you correct or remove your review accordingly.
We welcome honest feedback and are always working to improve, but we cannot allow misleading or damaging claims to go unaddressed. All relevant documentation regarding your refund has been recorded.
Kind regards
Unicorn Furniture
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