unicornglobal.co.uk Avis 

107
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Visited unicorn furniture in Bolton to request seeing the electric sofa bed before we got it. James was extremely helpful. He gave us a Next date appointment. We eventually bought it. A luxurious, c... Voir plus

Noté 1 sur 5 étoiles

Awful company! They delivered a damaged sofa, which has evidence of somebody trying to put it together in the past. There were missing fittings, the cushion was ripped. Tried calling multiple times, n... Voir plus

Noté 3 sur 5 étoiles

This would probably be a 4 or 5 star review but the communication was shocking, I ordered 2 items and only one was delivered... emailed Unicorn 4 times with absolutely no response. Very poor customer... Voir plus

Noté 5 sur 5 étoiles

Saw the electric sofa bed from unicorn furniture on Amazon but got a £250 off bargain buying it on unicorn furniture’s website. Product came well packaged, leather is really comfy and plush, very skin... Voir plus

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À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Magasin de meubles de bureau

Écrit par l'entreprise

Not applicable


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

107 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 81 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,0

Tous les avis

(107)

46 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

we ordered grey sofa bed from unicorn…

we ordered grey sofa bed from unicorn furniture. It was delivered quite fast and the mattress is comfortable enough for us likewise the frame is sturdy for my stony self. easily does transition from sofa to bed position and back. I recommend the company with this practical sofa bed

17 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

A very comdortable way to lounge and…

A very comdortable way to lounge and sleep on unicorn furniture sofa bed. Our guests are leaving us a very great feedback with the spacious, comfortable and fit for purpose sofa bed from unicorn furniture

9 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

overall a good experience with our dining set

We found the 6 seater dining table and chairs cheaper with unicorn furniture and to our surprise, it came well luxurious and of good quality as described. Well packaged and fast delivery. Delivery company also did good justice by placing the boxes in our room of choice.

18 septembre 2024
Noté 5 sur 5 étoiles

A strong and comfortable sofa bed

Wanted a change of sofa with ample storage and one that will last us for a while as I have children who plays a lot jumping. We needed something that will be strong and stand usage.

We reached out to them and needed to check it out before we order. Lesley did us great help by arranging virtual session showing us useful details about the sofa bed. On ordering which only took 2 days to be delivered to us. The product actually came very strong and good mattress. Likewise the fabric is really skin-friendly. A total worth of value in a sofa bed. Now we won’t worry about damages as well as dirts as the fabric came as a removable one and easy to wash.
I recommend the sofa bed from unicorn furniture. A total worth of ever penny spent on it.

6 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Practical sofa bed

Practical sofa bed. Fast delivery and comfy mattress on the sofa bed. I recommend this company

12 novembre 2024
Avis spontané
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Réponse de unicornglobal.co.uk

Dear Customer,

Thank you so much for taking the time to leave such a thoughtful and honest review. We truly appreciate your kind words and are thrilled to hear about your positive experience with us.

Your feedback motivates our team to continue providing the best products and service possible. Customers like you inspire us to go the extra mile and ensure every interaction is memorable and satisfying.


Thank you once again for your support!

Noté 1 sur 5 étoiles

Avoid

I purchased a sofa bed for £699. Delivery was quick and happy with that but when I opened the box and put the bed together to see how it looked, the quality was poor and the bed was clunky!

The bed was delivered on the 18th and the return was initiated on the very same day as delivery. We never used the bed and packed it back in the original packaging as the returns policy stated, all within the about 10 minutes of setting it up. The return was organised fairly quickly and the sofa-bed was picked up on the 23rd by the same delivery driver who dropped it off.

It was not easy to pack back up and so I made sure of the box security by adding some additional masking tape and took photos and videos to show the boxing and packaging was good prior to being picked back up.

After sending the bed back I enquired as to how long it would take before I received my refund not expecting any issues as there was no damage and it was packed in the original packaging, as per the policy. I was informed it would take 14 days from the 25th and the 14 days came and went without the refund. I called them several times and got a very rude man answer who also hung up on me.

When the refund finally hit my account I only received £599 of the £699 as they said the packaging and product being damaged, the return shipping charges (which were free to send) and the re-stocking charges, which is a new one to me.

I know there was no damage caused by ourselves and I am currently trying to claim back the remainder of my refund via my credit card company which is a shame.

I do not place reviews lightly and sorry to say that I would not recommend this company to anyone and just disappointed it tuned out this way.

23 septembre 2024
Avis spontané
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Réponse de unicornglobal.co.uk

ADDRESSING MISCONCEPTIONS AND MISINFORMATION

Dear Neil,

We are writing to address your return of the sofa bed, the subsequent deductions made from your refund, and the review you left about our service.

First and foremost, we uphold our return policy to ensure fairness and transparency for all our customers. Upon receiving your returned item, it was thoroughly inspected, and it was evident that both the packaging and the item itself were significantly damaged. Evidence of these damages was shared with you, and you have been unable to provide any contrary evidence to refute this.

Our policy clearly states that returned items must be in their original, undamaged condition, including the packaging. This is crucial for us to continue offering high-quality products and services while ensuring our business can thrive. Regrettably, due to the condition of the returned item, we had to deduct £100 from your refund to cover the incurred damages. This deduction was made fairly and in line with our policies.

Your review misrepresents the situation by omitting these key facts, portraying an unfair image of our business practices. We are committed to providing excellent service and maintaining a strong relationship with all customers, but we will not allow our business to be bullied into decisions that compromise our integrity or policies.

To the public reading this: we strive to be transparent, fair, and respectful to all customers. However, as a small business, we must uphold our policies to ensure sustainability and continued excellent service. The deductions in this case were a direct result of the product being returned in a damaged state, contrary to our return guidelines.

We remain open to any constructive dialogue with you, Neil, to address your concerns further, should you wish to discuss this matter.

Sincerel
Maggie

Noté 5 sur 5 étoiles

Value for money

Sales Manager James extremely helpful and promptly dealt with my concerns.
The Sofa Bed is very well made and sturdy and very good value for money. Would definitely use this company in the future.

14 novembre 2024
Avis spontané
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Réponse de unicornglobal.co.uk

Dear Linda,

Thank you so much for taking the time to leave such a thoughtful and honest review. We truly appreciate your kind words and are thrilled to hear about your positive experience with us.

Your feedback motivates our team to continue providing the best products and service possible. Customers like you inspire us to go the extra mile and ensure every interaction is memorable and satisfying.


Thank you once again for your support!

Noté 5 sur 5 étoiles

Fantastic bargain of a sofabed. I am very impressed

Fantastic bargain of a sofabed. Due to space constraint and need for a little storage while i needed to be sure i get a sofa bed that will stand the test of time. I opted for this sofa bed from Unicorn furniture. I can assure you the sofabed is just as described as it doesn't in any way disappoint me.

I eventually recommended this to my buddy who got the same. I would recommend this sofa bed (grey) to anyone looking for some sturdy sofabed with solidly built frame and firm mattress. I must say the storage and side pockets are really of great use.

Delivery was fast and very professional delivery lads delivered the parcels to our room of choice. I am very impressed.

9 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Good piece of furniture without any fuss

Just two days delivery and it worked. Well packaged and delivery team were fantastic. The dimensions fit properly into my tiny space. So comfortable cushions and well built.

Without a fuss, it’s a really nice piece of furniture I believe will last a while due to the structure being strongly built.

1 octobre 2024
Avis spontané

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