Visited unicorn furniture in Bolton to request seeing the electric sofa bed before we got it. James was extremely helpful. He gave us a Next date appointment. We eventually bought it. A luxurious, c... Voir plus
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Awful company! They delivered a damaged sofa, which has evidence of somebody trying to put it together in the past. There were missing fittings, the cushion was ripped. Tried calling multiple times, n... Voir plus
This would probably be a 4 or 5 star review but the communication was shocking, I ordered 2 items and only one was delivered... emailed Unicorn 4 times with absolutely no response. Very poor customer... Voir plus
Saw the electric sofa bed from unicorn furniture on Amazon but got a £250 off bargain buying it on unicorn furniture’s website. Product came well packaged, leather is really comfy and plush, very skin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Not applicable
Coordonnées de contact
Royaume-Uni
- info@unicornglobal.co.uk
- unicornglobal.co.uk
4,0
Bien
107 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered a sofa bed online
Ordered a sofa bed online, they took payment then emailed me the following day to say it wasn't in stock. Asked for a refund on my reply as it was 3 weeks to get new stock. After being promised a refund within 2-5 days, it's 10 days now and still no refund, so I've gone through PayPal for a claim. Terrible communication from this company with the telephone number available that is never answered and the mailbox is full. Avoid this company! Edit: it's now December 14th and still no refund, emailed them again today, it's £599!
9 décembre 2023
Avis spontané
Réponse de unicornglobal.co.uk
Dear Sean,
We appreciate you taking the time to share your feedback, though we are concerned about your recent review. We take such matters very seriously and would like to clarify a few points regarding your order and our communication with you.
When you placed your order, our checkout information clearly stated that delivery would take 3-4 weeks due to the product being out of stock. We understand the inconvenience this may have caused and sincerely apologize for any frustration experienced.
To address the delay, we proactively offered you an alternative color with a partial refund or a full refund. However, as we did not receive a response, we proceeded to issue a full refund for your order to ensure your satisfaction.
Given these circumstances, your review describing our company as fraudulent is misleading. We strive for transparency and customer satisfaction, and we regret that our efforts did not meet your expectations in this instance.
We kindly ask you to reconsider your review to reflect the resolution provided. Should you have any further concerns or questions, please do not hesitate to reach out to us directly at sales@unicornglobalresources.net. We are here to help and improve our services.
Thank you for your understanding.
Best regards
James
Would Not Recommend
Bought a sofabed from this company. It took over a month to ship from China, despite being billed as from the UK. The sofabed itself was unfit for purpose, a concrete breeze block could have provided more cushioning and the "spacious storage space" was a joke. I tried to write an honest review for the product, but was accused of bullying and trying to haggle for a refund, which I was not. I tried to donate the item to a local furniture charity, but they could not accept it as it comes with NO FIRE LABEL, so I have had to pay my council to dispose of it. Avoid.
EDIT- In response, I emailed over my receipt and have heard nothing back. I will not be taking this down.
6 septembre 2023
Avis spontané
Réponse de unicornglobal.co.uk
Dear Koo,
We hope this message finds you well.
We recently came across your review on Trustpilot regarding your experience with Unicorn Global Resources. Customer feedback is invaluable to us, and we take every review seriously to ensure we are providing the best service possible.
However, after thoroughly checking our order database, we were unable to find any records matching your name or details. As a result, we are categorizing your review as potentially false.
If you believe this to be a mistake, we kindly ask you to reach out to us directly at sales@unicornglobalresources.net with any information that could help us verify your order. Alternatively, if there was indeed an error or misunderstanding, we would appreciate it if you could delete your review on Trustpilot.
Thank you for your understanding and cooperation.
Best regards,
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