unicornglobal.co.uk Avis 

Comfy sofa bed and easy to put together. Its spacious and and match the dimensions in the page I bought it from. The storage is also roomy. The delivery lads did a good job placing the boxes into our room. Sits 2-3 people comfortably and sleeps 2 people very comfortably. Good customer service as we were informed all the way before delivery. I recommend buying this sofa bed from unicorn furniture.

Would be zero stars if possible. My partner ordered a sofa bed for £699, it never arrived and the company kept fobbing us off with excuses until we requested a refund which we were told would be processed however it never was. We claimed the money back through the bank but unicorn global appealed the claim and took the money back out again with a claim that they had delivered it despite having told us that the sofa had never entered the country. Avoid this company like the plague, they have terrible customer service and are happy to engage in fraud to keep your money.

good to come back home to a comfortable and sturdy sofa bed everyday. i recommend this company

I bought a sofabed from Unicorn Global and realised that it did not look like the photos. The quality was really poor but I had just accepted that I had made a bad purchase.

However, a couple of weeks after using it, the back of the sofa fell off completely. We thought it was just not locked properly, put it back and made sure it was locked. A couple of days later it fell off again and we decided to return it. The sofa was not fit for purpose!

We contacted Unicorn just to hear that they would only accept the sofa in its original packaging, unopened!!!

We said we that we obviously did not have the original packaging and asked how we could check a sofa inside its original packaging?

They just told us to return it and they would decide if I would be refunded when they had received the sofa.

I bought lots of industrial wrapping plastic to make sure it would not be damaged during the transport.

They received the sofa a couple of days later and told me that "despite the serious damages" to the sofa, they would refund me in 14 business days.

I asked them to send me pictures of the damage sine the sofa had left my house in perfect condition. They didn't even reply.

Today I received a partial refund of 2/3 of the price I paid.

I will fight for my full refund since the sofa was not fit for purpose and the pictures did not match what I had received.

Do yourself a favour and never buy from Unicorn!!!

I recently purchased a 6-seater dining table with chairs from Unicorn Global Resources on Monday, the 23rd, expecting next-day delivery as advertised on the website. By the 25th, there was still no delivery and no communication from the company.

After sending an email with no response, I called and spoke to James, who confirmed receipt of my email but advised me to wait for a reply. Later that night, I received an email stating they were out of stock for the grey color I ordered and offered alternative colors. I declined these options and suggested they source the correct chairs from Amazon to fulfill my order, emphasizing my willingness to leave a positive review if they resolved the issue.

However, as of the late 26th, I still have not received any response. This experience has left me very disappointed with the lack of communication and customer service. It is unacceptable to sell products that are not in stock without informing customers promptly.

I am requesting an immediate refund.
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James from Unicorn have contacted me on Friday the 27 to inform they are going to proceed with the refund.
Unfortunately a week have past, and I will have to find a dining table somewhere else.

Sturdy enough for my workshop. Bought it for my workshop. Apart from being sturdy, it also retains dirts quite well. Wouldn't have been happier with any other sofa bed than this.

I give my 5 stars to Unicorn Furniture. I bought a sofa bed, knowing I was going on holidays, I requested a future delivery date, my sofa bed was delivered same day and the mattress does comes firm. Easy to pull out. Can't forget the sturdiness of it. I recommend them.

I recently had to get a part for the sofa bed we had purchased and was not clear what i needed.

The outstanding support and the patients of the manager, with me asking what must have been obvious question to him, has just been so welcoming. I have nothing but praise for the customer service provided and the efficient responses to my chain of emails. To add, the delivery of the item was super quick. I am ever so grateful for all the help i had and would absolutely recommend this company to anyone who was not sure, they are superb!

We bought a blue sofa bed. It came a day earlier than we expected. Its a strong one with thick mattress. A little firm though but out family who visited loved it. We have some other family coming over this summer and the room is all prepared for them knowing we have a strong and comfortable sofa bed makes it easier hosting families now.
Thank you guys for the good product and great service.

I've ordered and paid for a sofa bed. I understood that there would be a delivery delay. The delivery is now due.
Looking at their website, it says "order complete"
I'm trying to organise delivery, but they are not answering my emails, and the phone goes unanswered. They are not replying to the messages I leave.
The correspondence before I ordered was ok, the website looks OK.
I have just checked Companies House and they are registered as a micro business. 1 employee, turnover about £41k.
I have family visiting from Australia next week, and I'm relying on the sofa bed, so I have somewhere for everyone to sleep!
My advice is NOT to use this company, they aren't reliable.
Next step is the small claims court.
Update:22/07/2024
The company offered either a discount of £100 for a late delivery, or a full refund. I chose the refund. They issued a refund note by email, and the refund appeared in my credit card account. But it promptly disappeared, I contacted Unicorn again and they said it was with my bank, so I contacted Tesco Bank. They said that was quite normal and it would reapear in a couple of days. It took until the 22/7/24 to be credited to my account. Refunds from the likes of Amazon, eBay M&S are credited immediately.
I've updated my rating to 3 stars.
I wouldn't use them again.
I think that they are basically honest, but a small company with very limited resources. If everything is OK, everything works, but if there is a problem, they struggle to cope.
Tesco Bank didn't help, by removing the refund from my pending list, without any warning or comment.

We bought a pair of fancy smart bedsides. It added a touch of luxury to our bedroom. Happy with the purchase online and quick delivery. Keep it up guys

Firm sofabed and it comes very sturdy. Delivery guys were very helpful as well by helping to place the boxes in our room of choice. Overall, it's a good buy and quite trustworthy company.

I recently purchased the sofa bed with storage from Unicorn Furniture, and I couldn't be happier with my decision. The product not only met but exceeded my expectations in terms of elegance, sturdiness, and comfort.

Firstly, the design of the sofa bed is simply elegant. It seamlessly blends into my living room, adding a touch of sophistication. The choice of skin friendly linen fabric got me to love it effortlessly.

In terms of sturdiness, Unicorn Furniture has truly outdone themselves. The metal frame feels robust and durable, ensuring longevity. The storage compartment is well-constructed and provides ample space without compromising on the overall structure of the sofa bed.

Now, let's talk about comfort. The seating is plush yet firm, striking the perfect balance for a comfortable sitting experience. The transition from sofa to bed is smooth, and the mattress is surprisingly cozy. It's become my go-to spot for a quick nap or a movie night.

Beyond the product itself, Unicorn Furniture has proven to be a trustworthy company. The delivery was prompt, and the sofa bed arrived in pristine condition. Their customer service team was responsive James was helpful throughout the purchasing process.

I highly recommend Unicorn Furniture to anyone in search of an elegant, sturdy, and comfortable sofa bed with storage. They've earned my trust, and I'm a truly satisfied customer.

I had an excellent experience with unicorn furniture when purchasing my grey on white leather pull out sofabed with storage. The customer service team was not only knowledgeable but also incredibly helpful in guiding me through the selection process as i was a bit worried about the dimensions. The sofa bed arrived promptly, and the delivery was seamless. As for the product itself, it exceeded my expectations in terms of comfort and durability. I appreciate the transparency and reliability of this company, making it a trustworthy choice for anyone in need of quality furniture.

James was indeed very helpful replying to my emails as i was initially hesitant buying from this company. But having a company myself where i see competitors tried to pull me down with all sort of fake reviews. I gave it a shot.
My sofa bed was delivered after 4 days. I guess from Manchester to Scotland orders takes that long. Quite firm and sturdy mattress. We are happy we with our purchase.

if i can give 0 stars i would, i ordered a couch but told that it was not in stock , asked for my money back and guess what , after three weeks .....no refund, no communication ,nothing, i think yhis place is a scam DO NOT BUY FROM THEM

This place is a scam!! Honestly, I’m a verified user. I should have read all the reviews before ordering. Ordered a couch which they didn’t have in stock and then told me it would be here 5 weeks later. So wanted a refund but they haven’t answered phones nor emails. They are impossible to get hold of. Please please don’t go through this company. The couch was £600 which I’m sure I’ll never see again. Horrendous people!

I love it...
Very nice sofa bed from Unicorn Furniture. It exceeded my expectations by being very comfortable (it's not too soft and not too hard) I will say mid firm or extra firm but for me, it is firm enough for my back pain.
Extremely easy to assemble, easy to put in both positions quickly.
Finish in general is very good, above average. The storage space is excellent, large enough and easy to use.

I'm super happy with the purchase and recommend it to everyone.
Delivery was on time in the ad. Perfect. It's worth every penny. I recommend it to those who need a Sofa Bed of medium value and great and sturdy quality.

Customer service was amazing and Lesley and James went above and beyond to get me the bed I wanted.
Delivery was quick and on time and the quality of the sofa bed was brilliant. Easy to assemble and very comfortable

I am compelled to share my utterly disappointing experience with Unicorn global in the hope that others do not fall victim to their deceitful practices.

Two months have passed since I first initiated a refund request for a defective sofa bed purchased from Unicorn global . The saga began when the item was delivered in a broken condition after an agonizing five-week wait. Despite immediate efforts to return the item and seek a full refund, my attempts have been met with nothing but frustration and negligence on the part of unicorn global.

Not only does the phone line provided by the company fail to connect, but my numerous emails regarding the matter have also gone unanswered. A month ago, the broken sofa was finally collected by their representatives, but since then, there has been absolute silence regarding my complaint and the promised refund.

The abysmal lack of customer service and accountability displayed by unicorn is nothing short of disgraceful. It is evident that they have no regard for their customers' satisfaction or basic consumer rights. Their actions reek of dishonesty and a complete disregard for decency.

I urge anyone considering doing business with unicorns to think twice. They are nothing more than a fraudulent entity that preys on unsuspecting customers, taking their money and leaving them with nothing but frustration and disappointment.

I am determined to share my experience far and wide to prevent others from falling victim to unicorns deceptive practices. Please spare yourself the agony and avoid this company at all costs.