Wonderful and prompt customer service. Don’t just sell wine and spirits but know a great deal about the wine and spirits that they sell. Delivery service is exceptional. I don’t buy from anyone else b... Voir plus
L'entreprise a répondu
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The service is great. From the ordering process on line, to follow up, updates re delivery and arrival of the treasure. 🍸 Thank you United Cellars.
L'entreprise a répondu
This was an order for a rare wine with a long lead time (several months). The order was well handled and the communication around delivery was first class.
L'entreprise a répondu
I have used United Cellars for some years. They have good deals and eclectic ranges of back vintages and interesting region/varieties.
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À propos de l'entreprise
- Caviste
- aussi dans
- Magasin d'alcool
À propos de United Cellars
Écrit par l'entreprise
Established in 2004, United Cellars continues to be a family-owned business that works directly with leading wineries across Australia and around the world.
We care about your wine needs and our focus continues to be about offering outstanding wine, at best market prices. We provide a bespoke 'one on one' service, matching wine to each customer's needs. From $10 to $1,000+ a bottle, each wine has been tasted and approved as an industry benchmark, before it is offered for sale.
Out Promise is 100% Guarrantee
Écrit par l'entreprise
- Any Wine Any Where - try us out
Great wines and Fast Shipping
Great wines personally selected for you.....Experience the difference
At United, we believe in delivering to you top quality products, at market lowest prices with a high level of personalized service all the way from choosing the right wine to ensuring its safe delivery to you. We offer 100% satisfaction Guarantee - if for any reason your note happy return the goods within 30 days for a full refund.
Coordonnées de contact
Suite 3.01, Level 3, 8 West St, 2060, North Sydney, Australie
- 1300 226 835
- info@unitedcellars.com
- unitedcellars.com
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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New to United Cellars
I am new to United Cellars and was recommended by a friend. I wish I had known earlier!! Champagne is my interest - not only do they have a great range at excellent prices, the delivery service is quick and professional. I am now aware of their various dinners and events and I will certainly be attending those I can!
2 septembre 2026
Réponse de United Cellars
Wow, what a wonderful review! Our agents will be thrilled to hear the fantastic feedback. Welcome to United Cellars, we very much appreciate your support.
Réponse de United Cellars
Thanks for the wonderful review Irene! We really appreciate your support.
Réponse de United Cellars
Thanks for the great review Darren! We very much appreciate your support.
Réponse de United Cellars
Thanks for the outstanding review! We very much appreciate your support.
Good advice and efficient service
Good overview of the wine, ratings, type and cost of wine along with efficient service and delivery.
It would be handy to know transport costs upfront though.
25 août 2026
Réponse de United Cellars
Thanks for the great review Moya. Your feedback and support is very much appreciated. I am sorry to hear that your recent experiences were not upfront on freight charges. We pride ourselves on our transparency, and any transport costs should be communicated clearly.
We are always keen to find ways we can improve our customer experience, and your feedback is vital to that. You can also always ask our agents to clarify the final cost when they get in touch.
I would be keen to hear more, you can reach me at anytime by emailing cs@unitedcellars.com.au.
Thanks again,
Lachie
Customer Service Manager, United Cellars
Réponse de United Cellars
Thanks for the wonderful review Michael! We appreciate your support.
Timely delivery considering I live in…
Timely delivery considering I live in Kalgoorlie, the range of the drinks I like is very good and prices including delivery charges were quite reasonable considering as I stated living in Kalgoorlie WA
31 août 2026
Réponse de United Cellars
Thanks for the great review Ian! We are proud to ship our wines and spirits to anywhere in Australia, and very glad to hear you are enjoying the United Cellars range. We appreciate your support.
Very happy with the product purchased
31 août 2026
Réponse de United Cellars
Thanks for the great review! We appreciate all of your support.
Choose your target for the hard sell
Too many emails
Too much hard sell
Ridiculous sale assumptions in that just because you have given me a quote for a certain amount of wine that I have accepted it (and you immediately sending me an invoice for it - for something I have never agreed to buy)
31 août 2026
Réponse de United Cellars
Hi John, Thank you for your feedback and your time on the phone this afternoon. Its disappointing to hear that you did not have a great experience with United Cellars on your last contact.
Our culture at United Cellars is to be respectful and willing to help for our customers, not for a hard sell, and I'm sorry that we missed the mark on this one. It was not our intention to assume anything, and I hope that we can blow you away in the future with our outstanding Customer Service.
I also appreciate your feedback regarding our emails, and that is very much taken on board. We are currently working on our email communications to ensure our customers see what they want to see, when they want to see it. I have passed this on to our digital team.
If I can assist any further please call me back, I am always open to a chat about how we can improve.
Lachie
Customer Service Manager, United Cellars
Delivery
Delivery
Ordered 2 weeks ago still wait for delivery. United cellars are hard to contact.
28 août 2026
Réponse de United Cellars
Hi Peter, thank you so much for your feedback and your time on the phone this afternoon.
I apologise for the delay, this is extremely unusual with most orders being dispatched within 1 working day. We have found the issue and your delivery will be completed tomorrow.
I am sorry to hear that you found it difficult to get in touch with us, communication and customer service is something we pride ourselves on at United Cellars. If you ever need to reach out, you can email us at info@unitedcellars.com.au. You can also call us directly on 1300 226 835, and we will be happy to help.
Lachie
Customer Service Manager, United Cellars
Product came efficiently and was as…
Product came efficiently and was as expected
The 50 year old whisky is dark and full of flavour . I’ve not tried other whiskies of this age but it’s up to my expectations of a rich smooth drop
28 août 2026
Réponse de United Cellars
Thanks for the outstanding review, and great to hear you are enjoying the whisky! We appreciate your support.
United Cellars offer great wines at…
United Cellars offer great wines at great discounted pricing. There is something offered for everybody and the quality of their wines are exceptional. Great wines at fantastic value.
Highly recommended.
27 août 2026
Réponse de United Cellars
Thanks for the wonderful review and high recommendation! We appreciate your support.
Réponse de United Cellars
Thanks for the outstanding review! We very much appreciate all of your support.
I dealt with Andy(with whom I have been…
I dealt with Andy(with whom I have been dealing with for years.He knows which Wines I like.
20 août 2026
Réponse de United Cellars
Thanks for the wonderful review Carmel, Andy will be thrilled with the shout-out! We appreciate all of your support.
First experience
Billy was extremely knowledgeable and easy to deal with. I will be ordering again
19 août 2026
Réponse de United Cellars
Thanks for the outstanding review Jack! Billy will be thrilled with the shout out. We appreciate your support.
Réponse de United Cellars
Thanks for the great review! We are very happy to hear you are pleased with the wine from United Cellars, and we appreciate your support.
A descent wine merchant.
The company delivers different wines, whether good or not so good (taste buds are different for everyone!) but it delivers a range of wines for every taste!
17 août 2026
Réponse de United Cellars
Thanks for the 5-star review! We appreciate your support.
Réponse de United Cellars
Thanks for the outstanding review! We appreciate all of your support.
Réponse de United Cellars
Thanks for the great review Robin! We are very happy to hear you are enjoying the great value with United Cellars, and we appreciate your support.
Excellent wine and value for money
Excellent wine and value for money. Fast delivery also.
17 août 2026
Réponse de United Cellars
Thanks for the outstanding review! We appreciate all of your support.
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