United Choice Movers Avis 

I used this company to move from California to South Carolina. Originally was quoted $4,580.00 for the move complete with loading, transporting and unloading in new state. The quote was done over the phone...when they came to load, the lead stated that I was way over the amount of square footage quoted. This was absolutely incorrect. When they arrived in South Carolina with my items the crew they hired locally to unload were all stoned on pot and literally threw my items in storage, ruining my a considerable amount of my furnishings, boxes and bins.

Worst experience of customer service and highly incompetent staff. I used this company for moving my furniture and goods from Louisiana to Maryland. They took the inventory on the phone call and gave me a quote which I thought to be reasonable. I paid some amount as advance and then 2 installment were to be paid on pick up and delivery to final destination. The date of pick was given and then a confirmation email came for pick up. Up to now everything went on but from here on it was a complete downhill disaster. On the day of pickup 2 guys came with a Penske truck. I inquired if they will deliver in that truck but they said it will be transferred to another and then shipped. This was the first red flag but since I had already scheduled my move and everything I went ahead. The next red flag was when one of them said that my motorcycle is a big item and I have to pay extra for that, however I argued that it was already listed in the inventory when I made the booking on the phone call. After much back and forth we agreed at an extra cost that I had to bear. After loading my motorcycle without any lift, using a narrow ramp I was already dreading that why had I hired them.

But so far so good. It gets worse from here onwards. My goods were shoved and taken I was promised a delivery week. I went to pick up everything to Maryland in the coming week but no communication at all. I called and emailed and there was no response. On the phone call when finally they answered, a lady spoke and said that they don’t know when my stuff will be arriving. I told her that I was committed a date by the person who picked up and on the call by the agent who booked my order but she said that our policy is delivery within 30 days and if late then some nominal amount per day is paid. No point in arguing as I had no written date of delivery. So I waited and emailed several times to the agent who took my order but no reply from him.

After I came back to pick up some stuff I was taking with me by road, I get a call from the driver of the delivery truck that they are delivering the next day. I said I cannot come on such a short notice and the their supervisor talks to me. He is the most rudest person, form Jay logistics, saying that he will suffer loss as I cannot pick up the next day. I told him that they have to wait a day since they never told me earlier and they were supposed to be delivering last week. Finally this guy asked me to pay extra again and I had to comply out of duress. On the day of delivery this guy again calls me and asks me to pay before they open the truck as I demanded that I need to see my stuff before I paid. He said no I cannot see my stuff until I pay the full and final and also pay the delivery people too as a tip. So I had to pay. The only good thing was that my stuff came out with very less damage on some items. The whole experience was terrible and stressful, several change of companies and no one willing to take responsibility. Most rude and unprofessional people to work with and in my opinion not with the headache and stress I had to go through and just in anticipation of saving a little bit of money which I already ended up paying eventually. Stay away from this company or jay logistics or in the moon services. Lessons learned: always hire a professional company that comes to take the inventory at your place, uses their own delivery network and not hire a 3rd party and commit on a fixed price and date in advance.

They told me that had the special equipment to move my large heavy furniture from the 4th floor of my townhouse. I emphasized what equipment was necessary to move it. They assured me that they could move those items. Sent them a deposit. When it can time to finalize the move, tried to confirm that they could move those pieces. They became very evasive. That's when I realized that they could not move those pieces. Tried to get a refund. They refused saying that there was nothing in the contract about that requirement and there was nothing in their notes. I'm hoping my states attorney general can help get my money back.

They deceive you in writing and orally to believe they are a moving company when they are BROKERS.
Whenthe rag tag group of " movers" showed up they intimidated , browbeat, screamed at and falsified the inventory to be three times greater than it was bid on , even though I sent videos to Scarpa showing every item to be moved. The henchmen he sent out from miami Fl. didnt even have a truck but rented one filthy bug ridden one on the local market.They should be arrested.

This company is a broker, NOT a moving company. In fact, according to the DOT website, they do not have a single vehicle in their fleet. What they do have are dozens of complaints, which after my experience, seem well deserved.

They are scammers. Whatever you do, do not pay them. Pay for service with an actual moving company. There is no way to contact their billing department, their customer service employees are a joke. They will hold your items hostage for a much higher fee than agreed to. They fail to abide by contractual agreements, which is a crime. Do your research, but DO NOT use this company.

Poor, poor, poor service. Poor attention given to customers. Did not explain that the company was not moving furniture themselves until after contract had been signed. Refused to return phone calls. Spoke to at least ten different customer service people who all gave me different stories and no one would listen to my side. They just wanted more monies. Started at 5000 and ended close to 10000 with at least $6000 of my things being stolen

What a money machine this united choice movers is never provide a service that was a error made on their part and never acknowledge it. Not even trying to attempt to get back to me to rectify situation. Everybody beware you been warned!!!!!!

DO NOT USE THIS BROKER!!! BROKER!! THEY sell your contract to a van line! Hire a van line outright! They are a middleman that barely operate within the law! Please do very careful research on who you hire. This will not be cheaper, it will cost way more than hiring outright. This is a barely legal scam. If you already have a contract and are stuck in the cycle with this company my advice would isndon’t even try to deal with them, deal directly with the van line. I built a relationship with a particular dispatcher at the van line and I was treated fairly from that point. I was pleasant and very direct and made it clear to him that at this point I knew what the game was and all I wanted was honesty. The problem is this broker company lies about everything. Flat out lie and deceive. The van line was pretty honest and my stuff arrived in about 2 weeks with nothing broken. DO NOT USE UNITED CHOICE MOVERS!!!

Very upset customers!
My husband and I recently used United Choice Movers to move our belongings from Colorado to Montana. Seemed ratings were good so we chose them. What a nightmare it has been! It started out with no problems. The actual movers, Top Moving USA, LLC that showed up at our house seemed to wrap our furniture well, and took care in moving our belongs to a van to be put in storage for a couple weeks so we could prepare for them at the destination location in Montana. When the movers showed up with our items in a semi truck they were in a huge hurry to get back on the road to deliver another load to Spokane, WA. There was no way we could confirm that we had all of our items on delivery. Very odd too, that we had to pay the driver in cash. Immediately the next day, we realized many of our belongings did not make it to us. Several valuable pieces of art, and antiques were nowhere to be found. Many items were discovered to be damaged as well that we discovered. We have been in contact with United Choice Movers as well as Top Moving USA and so far we’ve just been given the runaround and no one seems to care. Communication has not been good. We are very upset and have had many sleepless nights because of this. At this point we may have to get attorney’s involved if we receive no satisfaction. If they do manage to find these items, or somehow make this entire experience right, I’ll edit my feedback to indicate this. Until then, I would never ever recommend this company to anyone and will be contacting the BBB as well as filing a police report if required.
Update: Movers are not taking any responsibility for losing items. We were finally given a number to call to file a claim. Claim was submitted today (close to a month after move) so we’ll see how this will be handled. Somehow I’m not holding my breath but will let you know how this comes out.
Update: We sent in a claim for $7,430 and eventually we received a Release and Settlement of Claim form back saying they would reimburse us $81. What a slap in the face! Not even worth getting the document notarized and sent back to them.
Conclusion: Do a lot of research before selecting a moving company. And after you do, make sure you examine the inventory sheets that the movers fill out even if it slows them down. Don’t sign any forms saying you received everything unless you’ve verified it. Also, if possible, always transport anything that you value yourself. We definitely learned the hard way on this one. United Choice Movers and Top Moving USA get a big middle finger solute from us!!

The United Choice Movers are the MOST DISHONEST PEOPLE. They got $1,050.00 of my money and when I asked for a refund they came up with every reason in the book not to give it back to me. I did everything according to there contract but still won't refund me. I went to give a review and they kept me from doing that too. They are nothing but crooks in my eyes and once you give them a down payment and change your mind they won't give it back. Easy way to make money without doing a thing. I don't know how they sleep at night! That's ok God will take care of them when the time comes...

These people STOLE $5,000 from us in July of this year. Same issue as some of the other posts. The quoted us a price of $9,900, of which we paid $5,000 up front as a deposit. The morning of the move, the movers show up only to tell us that the truck they brought would not be large enough to handle the amount of furniture that we have and it would be an extra $8,000 to get the right size truck. On top of that they told us that they would have to wrap all of the large furniture at several hundred dollars a piece. I told them i didnt want them wrapped and to put all of the furniture in the original truck that would fit and i would sell whatever was left.. While i was talking to Brad at United Choice Movers about this, the moving guys got back in their truck and left and would not come back. I had to go rent a U-Haul, actually 2, and pay some different moving guys to help load them, and drive them to Florida from Virginia myself. We contacted the BBB about these people. Next step is an attorney. They will not respond to any of our phone calls about this. We all need to get together to with a class action law suit to hold them accountable. They are nothing but low life thieves.

These brokers are full of BS! Do NOT trust them! They falsely advertised wrapping of my furniture and when the actual movers arrived, they attempted to charge me 1200 to wrap my furniture despite the contract indicating otherwise!
I know it’s all about the money, but damn; one would think they would have more sense than they demonstrated! Go directly to the actual moving company snd stay away from brokers especially THIS BROKER United Choice!

this company is a joke DO NOT USE THEY STEAL FOR YOU it started by a quote of 2700 it finished at 8200 do not trust ******* if he calls you hang up, he lowers the cubic square feet then he needs a deposit and puts down that you will receive a credit WITCH YOU DONT GET his discount is Manager Discount/Early Booking Discount your next call will be from *** THEN IT GOES UP TO 6200 his game is that ******* was wrong with his measurements i was on the phone for 1 hour counting things and giving measurements after all this this is where i goes down hill no discounts added if you try to cancel it will take 3 months to get money back right now down 4000 then jackson movers comes in the driver says it wrong and needs another 3000 because the cubic square feet is wrong they also charge you for Total Services (Other charges list below if applicable) they cant tell me what this is so i asked who long you been working as a mover his answer was 6 months my replay you so you know the calculations for cubic square feet just by looking his name is willy and said my stuff will be delivered in 3 days 10 days later no stuff finally on the 11 day it comes stuff BROKEN,MISSING BOXES, and driver siting there while 1 person and me take stuff off the truck THIS INDUSTRY IS NOT REGULATED AND SHOULD BE BY THE WAY 4 WEEKS LATER STILL NOT DONE PLEASE PLEASE PLEASE PLEASE DO NOT USE THESE COMPANIES TAKE IT FROM ME I DID MY RESEARCH AND STILL GOT TAKEN CAN SOME ONE GIVE SOME HELP WITH THIS my name is ***** ******

So when I originally contracted with this company, the rep was really nice. I went through my entire house on the phone with him, telling him every piece I needed moved. He read everything back to me. I told him when I needed the items picked up, and the day I needed them delivered. He quoted me $4K, and since that was in line with other companies, I foolishly signed the contract, and paid the deposit. Shame on me for thinking there are honest people in this world.
2 days before the truck arrived, a different rep called to verify what items I had. Imagine my surprise when the price now changed to $8k! Half of my items had somehow fallen off their list, strange things, too, like only 2 of my 4 chairs. I had verified that info! I was not willing to pay that amount, but I was over a barrel, with two days to go and having paid a deposit. So instead we scrambled, and rented a uhaul for $300 for the things they didn't list.
On the day of the move, the driver calls to verify my address. They were supposed to be there at noon, and due to traffic, they were going to be an hour late. No big deal, it happens! But they don't show up until 6PM! They then decided that several items on my list needed more wrapping, and charged me nearly $1K! They also put a huge chip in the stair in my 1850s home. That wood can't be replaced, and in order for the stairs to match, I'll have to replace the whole staircase.
So now we're in our new state, and the day before I had contracted delivery, I call to find out when they'll be there. The lady on the phone yells me they have 21 days to deliver from the date I contracted them to be delivered!!! The original salesman had guaranteed delivery on the day I wanted. So now, I'm in an empty house with 2 small children and no furniture. We ended up having to drive six hours to my sister's house so we could have a place to sleep. When they finally showed up with my furniture, my dressers were chipped, my daughter's kitchen playset was completely smashed, and my great, great grandmother's sewing table had a leg snapped off. I get things happen on a move, but the amount of things damaged was completely ridiculous. Never again. I'd call them complete scam artists, but my things did eventually arrive, so I'll instead say they pull complete bait and switches.

Run, don't walk from this company!! If I could give these guys something lower than a 1, I would. The initial estimate given by Buddy (who is not at all honest) was competitive. We were left with the impression that our furniture would be picked up on the day of the move and taken to our new home (in a neighboring state). When the movers showed up (Giovanni Van Lines), the crew chief raised the estimate given by Buddy about 2 and 1/2 times for a "final cost". We were also informed that they couldn't give us a date of when we'd get our furniture. Since we had to be out of our home, we had no choice but to allow them to pack our home goods. Giovanni Van Lines had no idea of when our furniture would be delivered. How you can pick up furniture and have no plan on when it would be delivered is beyond me. We finally got our things 5 days after pickup, and only avoided paying a hotel fee because of friends who allowed us to stay with them when we got to our new city. Before the delivery, the manager of Giovanni told us that there would be an additional $300 fee to deliver the furniture and that the final payment would have to be in cash. Sounds like someone was wanting to earn money and not having to report income to the IRS. Our things were finally delivered, but not without two items damaged. We were told to file a claim (which we doubt will ever be decided for us). So, not only are we held hostage for 5 days not having our furniture, but the final cost about 65 percent higher than Buddy's estimate. This company has no integrity or honesty. Run away from them!!!

On 8/14/23 I hired United Choice Movers DOT# 3941385, MC# 1463882, after speaking with Robert Thomas, Bruce King (Manager), and Danny Twigg to make sure that the estimate they were giving me was not a fraud. I asked for reviews and references. I asked them if they were the actual movers and they responded that they were the actual movers and that they had 17 locations across the US. I have all the notes I took in my notebook from our conversations and various emails with all three of them.
I gave them a detailed list of the items that were moving, including measurement of items, to arrive at the cubic feet estimate. They offered me a 15% discount and offered me a quote for a final cost to me of $4,264. They requested a $1,432 deposit by check on the same day. I would pay the remainder 50% at pick-up and 50% at drop-off.
On 8/30 I spoke by phone and emailed with Joe Ellis, their QA person to confirm the final estimate. There were additions and subtractions of items, but the final amount and the cubic feet estimate were confirmed. On 8/31 I called United Choice Movers to ask why I had not received a call to schedule to pick up and they said that “the moving company” would call me directly later that day. Clearly, United Choice Movers just brokered the move – lie #1.
On 9/1/2023, the moving company arrived on time. They were very professional, and I have no problems with them. However, the actual cubic feet of the load included on the final list confirmed via phone and email from QA was significantly more than the bogus estimate United Choice gave me. We actually removed items from the final list: removed 20 boxes (18x18x18) from the 50 boxes on the list, removed a box that was double counted at 80x24x10, removed a wardrobe box, and removed a table 30x20x20. We added a king mattress and box spring.
The final amount of the move was $8,565.70, an extra $4,301. Basically, more than 100% of the amount and cubic feet that United Choice quoted. As the movers were packing the truck, they alerted me to the fact that the space estimate was completely off. As the movers were still here, I called United Choice. I spoke with Gabby in customer service. She told me that there was nothing they could do, their job was done. She refused to connect me to a manager. She said nobody was available. She refused to put me through to voicemail and said that a manager would not say anything different, therefore, she would not connect me. I requested a copy of the transcripts of the recorded conversations and informed her that I would be seeking reparation for the bait and switch. She disconnected the phone call! I left messages with Danny, Robert, and Joe and nobody called me back. I am copying them on this email to give them a chance to respond. The movers told me that United Choice is now out of the picture. They collected their $1,432 check and washed their hands of this job. I am now dealing with the moving company, and still owe them 40% of the remainder.
Update: Today is 9/11/23. I still don't have my stuff. the 2nd "movers" took a check from me for $4,300. They are hiring another mover to deliver my things. They are now telling me there is an additional surcharge of $700. this nightmare will haunt you if you hire United Choice Movers.

This company is a huge scam!! I was never once told they were a Broker company. They assured me it was United Choice Movers that would be moving me. Come to find out, so company they hired, USA Logisitics is the moving company I was assigned. Regardless having canceled the Move Appt I made with them within 3 hours of actually making it and putting down $1000 deposit, they refuse to give mea refund at all. The paperwork says that I had 48hrs to cancel. They added their own agenda to the cancellation policy and stated that I was too close within my move date to get a refund. That was never relayed to me upon booking at all. As well as making my move date within their 7day policy, when I specifically asked for a date that was actually 4 days later than they assigned me.. Obviously they have done this before.. When trying to call them back, I was given the run around and passed over to several people that eventually told me NO I couldn't cancel. When calling my dude I was originally speaking to to book, but now to cancel, he suddenly went MIA and couldnt get a hold of him for, wouldnt you know it, 48hrs later!! Sus for sure!
AVOID THEM AT ALL COSTS!!!

Total bait and switch was moving from Ca to Arizona, movers no showed day off lying about being broken down on freeway. Showed up to them tell us additional $3000 ,,, so now a total of $8000… called to discuss only to find out not a Professional Company but a 3rd party! Have now talked to others and seen reviews of which many have gone thru same BS!
Called to discuss and office representative hung up on me the. Proceeded to send us a threading email!!!
Do not use these scam artists

I was quoted $6k initially, and the move cost me $16k. No one would answer my phone calls or texts and never called me back. The movers contracted out showed up with a truck too small for my stuff. I had to wire the moving company extra money or they would not deliver my stuff. This is the worse customer service I ever endured!! Once these brokers get their cut, they don’t communicate. Stay away from this company!!

TLDR; They'll charge you more later and won't take care of your things. Please book with another mover.

If something is too good to be true, most likely it is. That is what I think about when I think about this "company". I was told that all my belongings would be moved at a low price. I knew compared to other quotes I'd been given there had to be a catch, but I never would've foreseen all that we went through. When they showed up the day of the planned moved, I was told I had a lot of things and they would see if it could moved at the price I was quoted. Eventually I was told in order to move all of my belongings I would have to pay twice of what I was quoted. This was on a Tuesday and I had to be out of my place on that Friday. There was no way I could pay that so I told them to take my beds, TVs, and whatever else they could "fit" in my supposed space. They left me literally crying because I had no clue what I was going to do. Let's fast forward to the delivery. I asked for my things to be delivered 7/28/23. I didn't get them until 8/4/23 (a whole week later!). I sent them with FIVE tvs. One works, one is cracked, one is missing a plug, and two are just straight up missing. My son's computer monitor is cracked. My comforter and Z gel pillows are missing. Seriously, they are the worst. I can't emphasize this enough. Whoever is giving 5 stars either works for the company or is a friend to these people. They do not deserve even one star. If you are considering using them, please stop and look elsewhere.