United Choice Movers Avis 

I was severely let down by this company. Having to adhere to a strict move-in schedule in a high-rise building within a major city, with a limited time frame for the moving elevator, I explicitly requested a specific date and time. Despite confirming multiple times in the months leading up to the move, I was assured that there wouldn't be any problems. However, the day before the scheduled move, they abruptly canceled without offering a refund. I had no choice but to pay due to the legal terms outlined in the contract. Consequently, I had to hastily search for and pay an alternative moving company.just found out they are a brokerage, and your shipping send to other companies to the moon mover are also the was worse mover please don't sign anything in a rush. I'm going to file a complaint to good business bureaucracy

This company SCREWED me! I needed a specific move in date and time given I live in a high rise in a major city and only have a moving elevator for a 3 hour block. For the months prior I confirmed and I was told repeatedly this would not be an issue. The day before the move they cancelled the date on me and would not refund me. I was forced to pay it due to the "fine print" in the contract. I then had to find and pay another moving company last minute.

I contracted with this company for a move of house hold items in June. The movers showed up June 29th, I was charged extra for anything that they deemed inappropriate. They took the goods to Georgia to a warehouse. I was told for 3 days maybe. I called constantly and was told it’ll be soon. I did not get my items until July 27th almost a month later. The items were packed in this truck boxes open and crushed. I was missing a box of items and a tv stand which i didn’t realize until I’d sign the paper work. Please be aware they will charge you for steps, long distance walking or if they have to go through more than one door to enter your house. Or if an 18 wheeler is not allowed they will rent another truck at your expense .This is in addition to the quoted fee. Please don’t use this company even if you are desperate try something else. Worst lying company EVER! Please don’t fall for the dispatcher lie’s especially a guy name Wille.

DO NOT use this company- I promise it’s a scam and you will not get your money back they disappear after you pay! Also note the 5 star reviews are brand new and typically posted within days of each other - that’s a sign of a company writing false positive reviews for themselves. Check out BBB and you will see hundreds of unresolved cases and the truth about the company. They will give a low ball bid and and initial promise date on the first call - talk to other companies and you will find out that is highly unlikely and just a way to get your deposit. They will call you later telling you your check “bounced” trying to get you to write another check or you’ll lose your move date. Call your bank and you will find out they cleared the check then all of a sudden the company ghosts you when you call them out. Very much a scam and I’m hoping to keep this from happening to others.

Canceled and did not return our deposit and always hung up on us So not use . Do not use

If i can Give this company zero stars i would this company is filled with unlicensed unprofessional movers who
Are not even legal with documentation they scammed me out $2,000 and I was unable to talk to a Manager or someone higher up due to Natalie who works in customer service rudely declining to transfer me or give me any type of information to corporate before hanging up in my face and providing me with a fake billing department email Please DO NOT HIRE them !

UPDATE: NEGATIVE STARS
Customer Service seems to get worst and worst. The one and only customer service rep, Naty/Natalie (I've called several times in the past 3 weeks and she is the only one who picks up) is extremely incompetent and is "unable" to escalate my feedback/concerns to her manager, Gaby (who apparently has no last name).

As mentioned below, after several follow ups to Naty/UCM I finally received an email to submit a claim to a third party system. The third party system asks to input the mover's legal name and reference the name on the bill of lading if needed. Never once in my calls with UCM, in emails, or in the bill of lading is the actual mover company name mentioned. Therefore, I list "United Choice Movers LLC." and the claim does NOT go through. I call Naty and ask why this was and only then does she says, "oh the name of the moving company is Peak Vanlines".

So after finally learning the name of the moving company, I'll need to submit a review for them too. But this negative star review remains the same for UCM as they are highly unprofessional and give out false information or no information.

++++

I regret not looking them up on yelp before contracting them to see the very low rating which was reflective of my experience as well.

When we first engaged UCM they were so responsive and informative (Robert was our sales rep). They offered the average moving rate cost, but the main reason we chose then was because they specifically committed to a certain move date even after I very clearly asked "do you have a range of when the delivery truck will arrive? other companies have given me a range". They responded to this question explaining that their drivers could meet the exact date we requested and could potentially arrive earlier even.

Fast forward to a 2 days before the truck arrives to pick up our items -- the vendor mover clarifies that there was always a 21 day range! UCM/Robert completely lied and/or is just not in tuned with the vendors they hire.

Additionally, upon delivery of our items to our new location. The movers made no mentioning of any broken items. As they unload it was clear that a very expensive glass art work was shattered (though the broken glass was removed... so it took us a bit of time to find out what broke) and the person who had shattered it had wiped their blood off on to a lot of our belongings (dog bed, desk, boxes, and other furniture). They had moved our items from one truck to at least one other truck prior to it getting to us.

Through out this misfortunate adventure we have been calling UCM and the vendor and no one is helpful. Customer Service, Naty, was apologetic at first, but never followed up. I had to continue to call to check in on the claim that was not progressing. I received zero instruction or overview about the claim process.

They are extremely unprofessional and unhelpful.

They are a broker. I hired them when the company they sent got there they did not bring a semi like I was told. Charged us $10000 more then the quote. Did not get everything. Tried contacting customer service told me they would call me back 2 no call back. I tried my point of contact he said to call customer service. He was busy. And then said two trucks should be enough. I gave them pictures of the storage units and dimensions. They never came to give me a accurate quote. Now I have to figure out how to get the other half of this across country.

I will post this anywhere I can to hopefully save the next person. They scammed us blind! Check the US DOT page for moving scams and it's the script for this company. They did not send anyone to do an estimate and offered a standard quote to lock us in with a "deposit" that is essentially non-refundable. 3 days before the move, another guy calls and goes through what what we own and then doubles the quote Demanding more thousands more in "deposit". Let's talk about this "deposit" because that is part of the scam. This is their broker fee and does NOT go towards your move!!! They will lie over and over again saying it's part of the move but it's not. Now, we have to deal with Avi Frankel who is an even bigger scam artist. He packs up everything into a truck and Uhaul (2/3rd of truck has other peoples stuff) and then gives a "quote" which was WAY more than United told us. He is demanding, threatening, and intimidating now he has our stuff. UCM is not lifting a finger to help us with this as they got their scam deposit and don't care anymore. After we sign, Frankel changes the number again via pen on our carbon copy when we were not looking. Someone where during all of this, his guys take a basket of garbage (food we pulled from fridge and put with garbage cans) and put it IN THE TRUCK!!! Truck gets opened in new home and smells like death. Movers nearly walked off the job and all of the stuff now stinks. Do yourself a favor and find another company. We lost thousands over this.

This company is full of scammers! They gave us a quote 3400 and we asked if there were any other fees we need to to prepared for, they said "No". We asked if they would be sub contracting other movers they said "No". The movers came and there were additional fees and a mandatory 10% tip. Each time we called there were additional fees we needed to pay. Our agreement was july 1-5 delivery. They arrived july 11. We paid over 7000 in total. Our packages arrived crushed and all our electronics are broken including 3 televisions and speakers amounting to 6000. Please spread the word. DO NOT USE THIS COMPANY. THEY ARE SCAMMERS!

I would do ZERO if I could. They are thieves and scammers. I was quoted a price for a move in August that was grossly underestimated. When I questioned it after being disconnected Maddison, the salesperson said it was on point. I stupidly gave a deposit and within 24 hours noted to the salesperson that I wanted it canceled and refunded. She assured me that it would be on Monday. She lied! No call and refund denied it was past "48 Hours" she stalled me.
They took $1050.63 for a deposit and service they were not even going to perform. They DENIED the refund and ignored the fact that my entire home furnishings would be held hostage for thousands more. I got caught in their scam and hope this will help others not do what I did. This is what they send as a threat when you ask them to cancel, they send this...
**IMPORTANT PLEASE READ**
"If you initiate a chargeback/charge reversal with your credit card company or financial institution anytime during the cancellation request/approval process it will negatively impact the cancellation process. Subsequently, if you defame our company on the internet during the cancellation request/approval process it will negatively impact the cancellation process."
They misrepresented themselves as a carrier and misrepresented the costs they are simply unethical. I learned a major lesson, RESEARCH!

Scammers, all they are is the middle man and they just want to take your money and will NOT let you cancel or change your mind. They also will NOT give back your money, they tell you one thing and do another because it is not up to them to move you.

This company is a scam. Please don’t go through them. They promised a 26 ft truck and held our move hostage when they said we could only use half the truck unless we paid them $5,000 extra. We had already paid a $5,000 deposit of the $10,000 we were quoted. Then, they asked us for cash as payment for the payment that was due upon COMPLETION of the packing and loading of the truck. We have an email from Vincent that gave a link for the second payment but these dudes wanted cash. We finally caved and said pack what they could in half the truck because we didn’t have 5 grand laying around and we would move the rest ourselves because we had to be out of our house this evening! They said no and that we had waited too long to decide. Then they hopped in their truck and drive away. They were here less than an hour!

I took pictures of the license plate, documented the plate number and called UHAUL to let them know their trucks were being used to commit fraud and UHAUL Tulsa let me know they were in the Tulsa branch earlier wanting to rent a truck because their friends were in a bind and needed help. They had an 8 hour rental. No boxes in the back of the truck and I truly believe that we would have given them money and they would have bounced no matter what.

They told us if we filed a complaint with our bank they would charge us an extra 2,000 and we would have to pay court fees for violating our contract…

I’m sick over this.

This company is a scam watch out!!! Do your research on the bad reviews and notice how many good reviews are being added daily to offset the one stars

Like other post, I would give United Choice Movers a Zero.
They quoted me one price and required a 50% deposit.
They were 5 hours late from their promised scheduled then increased the price 15% from their quoted price and required a Cash payment.
Then they indicated an 8AM delivery the following day.
After numerous calls to the driver and United Choice movers, they keep changing the delivery time.
Everyone was not Truthful and did not meet any time commitment they made. When they arrived 2 days later they required an additional 50% fee.
They had fraudulently filled out figures in a contract that they made my wife sign upon furniture pick up. United Choice Movers brokered the moving to " To The Moon" movers.I believe they are all involved in this racket.
It has been the worst experience I have had with any Company.
As I read through all the complaints that this company Scammed money from poor hard working people, Elderly, and our brave Vets, I wonder how they are still in business.
I would encourage someone with the ability to shut this business down and impose criminal charges to the individuals within this Company that is involved in these Scams.
Moving companies are regulated by Federal Motor Carrier. If you had a bad experience go file a complaint at FMCSA.dot.gov

My husband and I recently used United Choice Movers to move our belongings from Colorado to Montana. Seemed ratings were good so we chose them. What a nightmare it has been! It started out with no problems. The actual movers, Top Moving USA, LLC that showed up at our house seemed to wrap our furniture well, and took care in moving our belongs to a van to be put in storage for a couple weeks so we could prepare for them at the destination location in Montana. When the movers showed up with our items in a semi truck they were in a huge hurry to get back on the road to deliver another load to Spokane, WA. There was no way we could confirm that we had all of our items on delivery. Very odd too, that we had to pay the driver in cash. Immediately the next day, we realized many of our belongings did not make it to us. Several valuable pieces of art, and antiques were nowhere to be found. Many items were discovered to be damaged as well that we discovered. We have been in contact with United Choice Movers as well as Top Moving USA and so far we’ve just been given the runaround and no one seems to care. Communication has not been good. We are very upset and have had many sleepless nights because of this. At this point we may have to get attorney’s involved if we receive no satisfaction. If they do manage to find these items, or somehow make this entire experience right, I’ll edit my feedback to indicate this. Until then, I would never ever recommend this company to anyone and will be contacting the BBB as well as filing a police report if required.
Update: Movers are not taking any responsibility for losing items. We were finally given a number to call to file a claim. Claim was submitted today (close to a month after move) so we’ll see how this will be handled. Somehow I’m not holding my breath but will let you know how this comes out.

Just called them asking for a quote and specifically asking how long I could hold that quote for. Quote was $3400, asked the question, guy said over phone if I booked it right now it would be $3000. I said I didn't want to officially book and that I was shopping around. Gave me attitude afterwards so I hung up.

Scammers!!!! When speaking to a sales rep he assured me since I had plenty of time to move - if my sale didn't go through they would return my deposit. Well,
the buyer lost her job and couldnt buy my house. I called United Choice and they refuse to give me back my deposit. I told them what their salesman assured me - but they said I signed a contract. I contacted my credit card company and they told me the company said I signed a contract and refused to give back my deposit. I gave them 3 months notice and I had just hired them 2 weeks before. They weren't inconvenienced in any way and didn't do any service for me at all. It was all free money for them.

WHAT LIGITIMENT COMPANY WOULD DO THAT???? THEY ARE SCAMMERS !!!!

SCAMMERS - An expensive $1,050 lesson on my part. What the heck happened to America!!! You are so afraid to do anything because of all these scammers.

Complete SCAM! This company is just a broker and NOT actual movers. Do NOT use them, as they just tell you what you want to hear, give you a horrible "estimate" and then after you pay the large deposit, the actual bill will be significantly higher. I was quoted $7,800 for a long distance move, but when the actual moving company showed up, they said the estimate was garbage and that even though my inventory of items was correct, the amount of space those items takes up was about double what United Choice had entered. They also told me it would be a full service move, but wrote "pbo" next to almost all of my items. I later found out this meant packed by owner and so it wasn't included in the price. While they noted that I had multiple TVs, mirrors, art work etc, United Choice did not include any packing or crating to secure those items. The actual moving company wouldn't take them without the packing, so that was also an additional charge. I ended up paying $13k for the move because these guys promised me full service and didn't actually include anything.

Worst Customer service in my entire life
Pay any amount of money but stay away from those guys, they have only one interest, to take your money, I called Saturday Night at 10:30 for a move, paid 1050 down
Asked Buddy the agent, if I cancel, how much would it be, he said 20 percent.
Called to cancel dame day, Buddy said he get the manager to call me on Sunday, manager did not, I called Cancel on Sunday, spoke to Peter the Manager I need to cancel, i refused any other solution, Peter said ok, waiting for an email to confirm, nothing, I send an email to the agent singed the contract to Cancel on Sunday at 1:38 PM, no replay, I called again on Monday morning, I did not get a cancellation yet, they informed they cancelled it at their end, but I need to contact Billing, to get a refund, send an email to billing Monday at 10:30 AM , billing replied refund is denied since it is more than 48 hours!!1

email to billing is less than 36 hours from singing!!!! and email on Sunday less than 12 hours.

Stay away