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Waited nearly an hour to ask a series a very important and complex questions regarding my claim - only to get through to a south african man who couldnt speak English.

Having same problem as my wage was early with been short febuary months. No point in. Work journal they don't listen, now I've got to go to job centre to speak to them, why not just phone me than trailing there. They stress me out big time

Extremely bad attitude agency staff towards the public. I phoned up university credit tuesday the 25th of February the agency staff I had spoken to was really nice compared to today witch is the 27th of February i felt like when I was on the phone.I was having to repeat myself this like I did the other day explained, i've got information to sent over to universal credit.I need a link sense to manager that is dealing with my that i've gotten until Friday the 28th of February to complete this why am a vulnerable person that suffers with anxiety and i'm panicking, because the deadline is tomorrow to get it done the attitude agency staffed our spoke to today felt like she was making excuses for the manager saying there's no deadline, it says it on my journal.It's got to be completed by the 28th of February just basically lying really have no clue how to do their jobs properly what is the point of having a journal?If you're not going to get back to the saying that they can't send a link one day before what a pack of lies never heard such lame excuses then when I had sets her so then what my money gets stopped because they've cocked up and can't do their jobs doesn't take five minutes to check a journal and get back to the person dons it basically sign it be down to the manager.So if I have money taken away as i've got two vulnerable children, which will be in neglect i am going to be taking further action with the attitudes that they have to especially as two messages were sen go back last wednesday and last friday my journal so the agency staff I spoke to on the 25th of this months was two days ago put it up on my journal. She was to phone me or message me on my journal before 6pm just looking for excuse to take people's money away it's not the public scotland that you can't employ.Decent people is it but I will be putting in a formal complaint and taking it further as it is highly unprofessional you have a journal for a reason.It's not there for nothing, is it?If the person is sending you messages, you should be responding back to them also, the lady I spoke to today, said to me.To put another message up on my journal, i'm not going to do that because i've sent two messages i need to do their jobs and respond back

After getting my migration letter end of Dec 2024, I spoke to citizens advice about the transition and they worked out what I was entitled to. I have major depressive disorder and anxiety, have done for years. This condition keeps me house bound , battling severe suicidal ideation and other nasty symptoms.
Therefore it doesn't take much to trigger my symptoms which send me into a downward spiral. This condition makes me vulnerable.
While speaking to citizens advice about setting up an alternative payment for my rent to be sent straight to my housing association as it has with housing benefits, citizens advice told me to request alternative payment and because of my mh condition uc would converse with housing association to set it up.
I was told during my telephone I.D interview they would also ensure my request went through and said same thing as citizens advice, however since then I have been passed back and fourth by uc expecting me to get my housing association to fill appropriate form, when I found some info on my rent account uc said they needed more, I pointed out housing benefits have all the details and pointing out I'm vulnerable and was informed uc were suppose to set this up with very little stress caused for me because of vulnerability, was told uc and other departments don't converse, and it would be better if I spoke to housing association, while being caused unnecessary stress resulting in making my condition worse I spoke to housing association who were actually pretty annoyed because they told me the same as citizens advice, that uc are supposed to set this up due my vulnerability, housing association only fill in alternative payment if tenant is in arrears which I'm not, however when I started having a breakdown on the phone my housing association said they'd fill in form but suggest I make a complaint against uc.
I informed uc in my journal about the above conversation and for a 3rd time pointed out I have a mh condition, that this specific issue is creating unnecessary stress and if uc continue to cause unnecessary stress and fail to provide the relevant support I'd be making a formal complaint.
It's no wonder why people take their own lives and I don't see any improvements since Labour became government, who in my opinion are just as bad as the tories, demonising people who rely on benefits as if we are all parasites and continually treated with utter contempt.
I do believe what I'm asking ie rent to be paid directly to landlord isn't asking to move a mountain yet that's how it feels, I haven't read my response in journal yet because I simply can not face it.

Absolutely atrocious interrogation of my financial circumstances. I am a full time live-in carer for my elderly mother (I’m 52 and gave up work years ago to care for her) and I’ve been claiming carers allowance (pitiful amount) along side UC (again pitiful). I have been harassed by UC for bank statements covering the last 4 months which I have provided on more than one occasion via uploading via their “portal” - I have provided all the statements for all my accounts. I recently switched my current account to earn £175 switch reward (yes, I’m that poor I needed to do it to get more money) and because my new account hadn’t produced a statement yet, I get asked to evidence THREE DAYS of my banking history!. I then get told finally after weeks of me uploading statements that they have all the info they need…..time to rest you might say? - no, not UC - today got a message that they want to interrogate me over the phone for up to 90 minutes. For gods sake, isn’t my life stressful enough without this shite?

Universal Credit is an absolute disgrace who target the most vulnerable people on low or next no no income and then continue to harass them about their income.

For gods sake, review this entire system as it’s just a means to penalise the poorest and most vulnerable of society.

UC is not fit for purpose. The Decision-Makers are not following UC legislation, their ADM Guide or the proper procedures. They are incompetent idiots and the Case Managers know bugger all too! Taking them to a Tribunal, they have even committed perjury where their Response to the Tribunal contains blatent lies. Have seen MP and will address at a Parliamentary Select Committee and House of Commons. I have also raised a complaint with ICE but won't hesitate in going to the media!

Why do we have to use the Universal Credit account? It's stressful. I'd get a pop up on about logging out, I can't stay logged in, I'd have to keep putting codes in and even when I'd soon check for a code, I'd then go back to the website and the box for the code would be gone. Why not ring to organise convenient appointments; not make ones you haven't agreed to? And why not use email? Why do I have to have a separate account?

Bloody Hopeless!
I had three interviews to attend to but unfortunately had no bus fare, I had asked my work coach if they could help me with bus fare they said I would have to come in to sign some forms for that to happen when I said I don't have any bus fare they said I have to come in to sign the forms and I said with what bus fare they then said that they will reimburse me and when I asked how long that will take they said the same day, then two hours later they said three days because it will cost "too much" money to send it the same day, i was told i will get a day pass today and told them the time of my interview, they took too long to help and responded at almost half 2

Absolutely useless bunch of I can't say what, tried to male a new claim yet I'm talking to people who don't understand me and I don't understand them, I'm from England east London and can't even make a new claim

Disgusting waste of time. Signed off sick due to severe arthritis throughout my body and a long term spinal injury which will never get better, advised by doctors that I shouldn't work anymore , guess what?yup forced back to work by the scum they call decision makers.

if you on old benefit, and don't wont to migrate call universal credit migration line. up ask for an extension, I ask for it until they say no, its been a year now still on old system until the wheels fall of or I get a job or make money some how. bottom line its all about money.

I hope this message finds you well, though I suspect it might be amidst the turmoil we often face with the benefits system. I want to emphasize how crucial it is to strategize when migrating to Universal Credit. If you haven't yet, I urge you to call up and request an extension a week before your migration. Make it a point to follow up every three weeks leading up to your transition—it's essential. Remember, Universal Credit is not designed for your benefit; it often seeks to undermine your stability. Don’t be misled by the so-called advisers at the jobcentre—they don’t hold your best interests at heart. They have the power to impose sanctions, and it’s crucial to approach them cautiously. Protect yourself by providing only what they want to hear; after all, they are not your allies.

For your own defense, I can't stress enough the importance of reading the Universal Credit guidance. Know what they can and can’t do so you can stand your ground. If you face intimidation from advisers, remember to voice your concerns loudly and repeatedly—complain, complain, complain. These individuals often target the vulnerable, thinking they can bully their way through their jobs. Do not let fear dictate your interactions with them; they work for you, funded by taxpayer money. Their authority is a façade; they are not above us. Stand firm and know your worth.

Had no payment in November. Left me with nothing for food and heating let alone xmas. Left 4 notes on my journal..not one reply. Had to call snd had someone with little understanding of basic English. Had to repeat my name 4 times then spell it. I gave up in the end so I'm still no wiser. Happy cold hungry Xmas to me

Hi just wanted to outline Debbie from universal credit preston centre she is a credit to your company and my name is nader khan and the service and love provided she is a total asset (:

I am writing on behalf of my partner Melanie who has severe verbal memory loss and positional scoliosis she struggles to walk and also mild hearing loss She was told by her doctor that she is unfit for work. Universal credit said that she got to do a back to work meetings. Because she has missed this one meeting. She told them that she apologise and that she thougnt it was the next day. They replied back what sent in her journal was not good enough. And she has to be sanctioned because she had her first sanction they class it as low they took two hundred and ten pence off us. Because of all this stress it has affected her mentally. plus when she or I send a journal they don't check it till the last minute and some of them are rude.

Bullying working lone parents
Into working more hours even though it's not physically possible due to childcare issues..
How the flip I'm supposed to work 30 hours with a 4 year old I will never know.... Would u like my child during 6weeks holz???????

Contacted me to do a work search review
Why I have never been out of work
Claimed if I did not attend I would be sanctioned.
My interview was cancelled 3 times in that time no prior apology just cancelled on morning.
Apparently I was told to resubmit wage slips
No information noted or given .probably due to the fact my agent failed to mention as he cancelled
Finally despite being called 20 minutes before the scheduled time even the agent questioned as to why i was even having a work search interview and why I'd been over paid.
Fast forward I have no words
Overcharged double the amount. Asked to pay back . My concern I was offered this help by the job centre when child tax stopped. I survived I had to
The incompetence of staff right don't know what the left hand doing. If I had not submitted docs payments should have been stopped or lowered.
Information of the increase have disappeared from the statements and adjusted to suggest I was never given it yet I am having to pay it back.
The issue is not the repayment its the negligence of the staff.
Terrible way to help people
The rise of well being and mental health and illness due to to this very thing .
Clearly More customer skills and service staff training needed.

Good service. Nice work coach

Where do I even start... staff unprofessionalism, aggressive passive undertone, lack of empathy, very unhelpful, system is ALWAYS down, I do not even see the point of having the helpline as it DOES NOT HELP, they set appointments for you and never attend in my case (all video's appointments) causing much inconvenience to my structure and schedule.

They never check the journals until the last minute and sometimes don't at ALL. If you send a message 10hrs ago or even 2hrs they will never respond until after the appointment so this gives them the fuel to use threatening passives aggressive undertones to threaten you. The staffs treat you as if you have been signing on for 10000 yrs yet I have always worked and paid my taxes they stereotype and judge you based on your race, situation, circumstances. They use threatening undertones when speaking. They use the word 'sanction' very loosely as if the world is coming to an end and that is it for you. They use fear tactics on the service users. It really is outrageous and it makes me so upset even writing this. Everyone who works in the Handworth JC and these work coaches think they are the POWER and you are the puppet. I can go on and on..... my niece who is 5 and nephew who is 7 have more professionalism and manners than these suppose to be trained adults people. The suppose 'BIG HEADS' do not care they only care about the money that they are pocketing and not one of them have the skills or empathy to understand everyday people experience as if they are any better.

This system is designed to push vulnerable people to suicide. Each death is a murder. No one cares.

Been trying to get housing element for 2 months, just getting passed between case manager and decision manager and told they will contact me, nothing changes