gov.uk Avis 

Had to ring the helpline about missing payment, the person I had a chat with was very helpful. The phone was answered very fast having cancer the missing payment has put a lot of stress on me as it makes me tired the cancer do.
But very happy with the fast service received thank you very much

these gov rats scammers leaving people without food and basic service in this cold and winter

dear thief's u know rats are temporary right ,, rebuke and send it to your crackhead children

The Cheltenham beach is the worst branch I’ve dealt with. Incompetent people that disregard me over and over again. They push through boundaries and force themselves upon you. They don’t care about your health. The force phone calls on you even if you’re driving they insist you take the call. They don’t listen to your needs. They inflict stress. They disregard your rights. They disregard your complaints. They are some of the worst people o have encountered. I’ve never felt to stressed in my life and am looking to get further legal advice on this.

Absolutely disgusting ,the case workers and lawyers who come up with there decisions must all share the same brain cell ,hope reform come to power and fires these civil idiots ,lets see how they like it when they need help ,would they come to the same decisions if they had to do face to face meetings ,gutless hide behind a screen ,like most people say get a dingy .put me in in debt £2,800 by going to them ,

Harwich JC has a few awful people "working" there. Treat people with zero courtesy and contempt. You ask for advice they se d you youtube links 😆
Utter rubbish

Universal credit DWP Disgusting Service
DWP treat clients like crap. As it coming up to Christmas and my money due on 26th December they paying out on 24th December how does that mean I can do my Christmas food shop as all the shelves will be empty you DWP staff will have the perfect Christmas as mine will be beans on toast you treat us all like crap I love to see you manage in our situation

Absolutely rubbish, useless staff, system is a complete disaster, staff are so stupid, arrogant people who don’t have a clue what they’re doing deliberately put pressure on people claiming universal credit but this whole system is so stupidly and so stressfully designed online application form to fill in, this system was implemented by the so stupid so called MP’S who don’t live in a real world and created a completely useless botched up universal credit system!

If I could give 0 I would. Uneducated little busy bodies. My husband works and I am a carer to 3 of my autistic children.
We do everything that is asked of us on time. They wanted the impossible, asking for 4 full months of savings accounts. Well with Lloyds you can't unless you have money going in and out, so to stop us getting sanctioned I screenshot the balance and what I can of the savings accounts. No this wasn't good enough they wanted the year statement which again the lady at Lloyds said they will still get the same info as we do not produce statements unless money has gone in and out but we can out this in writing for you, will take 7-10 working days. So I updated this information on my journal but not one person had the desency to then reply, but they are bloody clueless on how banks work. So after numerous calls, one gentleman who was very helpful, I then called back 4 days later, spoke to someone else to get the deadline extended and wow what a rude ***** put the phone down on me telling me I am wrong. Well what can I say I will take legal action if my deadline is not extended. Sorry but these lot are thick, rude and stuck up. Well let me tell you I used to work. I have qualifications so do not sit there lording above people that are genuine. Go and get a lesson on banking.

Very bad each staff member does their own thing.
I applied for housing Element mine got done in a day My brother Applied for housing Element his jobcentre is in Fleetwood a women called Karen is asking him questions that has nothing to do with the housing element. She is asking him questions that you would be asked when you sign onto universal Credit. When I did my housing Element I just gave proof of my housing cost and council tax bill. They clearly do not even know what they are even doing its a mess. We put a complaint in since this is a joke.

Terrible, done everything they requested me to do, was told by 3 different people there shouldn’t be any problem getting Universal Credit, got statement and got £0! I only wanted to claim one month till new job paid at end of the month, then come off claiming.
It has been MORE STRESSFUL than applying and getting a job! Couple of staff at job centre weren’t helpful at all! MASSIVELY DISAPPOINTED IN DWP! Just needed alittle help and got nothing, just hassle!
And they shouldn’t assume cause i live back with parent i dont pay rent, need to pay my way and couldnt claim any rent money either! Once again massively disappointed with DWP

Zero....
Don't trust them!

Cannot be honest with a dishonest system
They Will misconstrue your honesty, intimiidate set you up and trap you
Run by unhappy 9 to fivers dead enders with personal vendettas towards vulnerable claimers
Be bullied by them until you drop or be bullied in full time work until you're pushed out....
What did I do wrong!

I needed help at 19 and they refused to offer me universal credit and once again at 34 my self employed appointment was rejected and told to search for retail or warehouse work. The entire system is stuck in 1980's the gov website stops responding after 5pm and they waste your time asking you to travel to Job centre only to reject you and not offer help. The entire service could be done 24/7 online and cut all of the salary being wasted in these buildings, i cannot believe how awful my experience has been.

When telling a previous work coach about my situation at that time (abusive ex, police involvement etc) as the reason why I felt unsafe walking up to the building (still lived in the same village) she said ok you can go to *city*. I explained to her which I had already said multiple times before, I have no car due to financial abuse, and multiple children as a single parent, there's no way I could get there weekly. Could she please do phone/video calls, or at least let me pick times for appointments where I would feel safest to walk up. I was told, and I quote (with a SNOTTY tone) 'Well *name* you're out of work! You don't get to choose!' I was pregnant at the time.. I had a legit reason to be out of work. I broke down crying on the phone, explained again police were involved, she said 'Well have you got a letter from them saying all this?' with the same snotty attitude.

Today, still dealing with them and their incompetancy while on a fit note, an appointment made to go INTO the building (even without fit note, my appointments have been set to video calls at this point). Around this time I caught covid, told them this, they want medical evidence WHILE IM ON A FIT NOTE ALREADY.

Absolute joke, they don't help, they don't care. They just see you as scum because you're on benefits and they aren't. They don't care what job you take, what your responsibilites are, you're needs etc. The entire system is corrupt and needs a MASSIVE overhaul.

I contacted for my PIP upgrade and is was sorted within the hour.

😍 Staff response was Exemplary.

Qoids in.

Love and Respect

🕉️🕉️🕉️

DWP JOBCENTRE PLUS is one of the major Govt Office where everyone needs to go for getting fair rights. Everything getting to changed new new rules and regulations it is hard to dealt with but we Customers expect kind moral supportive Services and helps to survive in UK. For Customers everyone I would like to written there is other ways to think about this isn't your ends of life. So think planning go ahead something is for you which might be more convenient for you. For elderly Residents, Disable Residents is toughest time so nice DWP stands with their favour and considerable. God never forgiven evils this is the nature of humans lives. Many thanks indeed 💯💥.

They are bullying me because I deposit my £1000 savings to a bank account to receive bonus.
Those people are most devilish people.
They only target if are elderly, disabled and vulnerable.

Migrated onto UC at end of July &, to be fair, surprisingly, process has been much better than I expected it to be given its reputation, got through on phone ok, been spoken to with respect, although there are some agents on phone who sound a bit apathetic, but, having worked in a call centre myself, you'd have to be super-human not to be on occasion. HOWEVER my problem is the speed & efficiency with which the payments are sorted out, the. 'Tomorrow will do' attitude - standard allowance payments started in good time, although basic information I requested before these began was sadly lacking - but the main problem was & still is, my rent payments - despite migrating at end of July, none have yet been made, although tenancy agreement supplied, but not quite in right format to prove my eligibility as their system will allow - no prompt response to address this with me, questions asked that haven't been answered properly without me having to push for this, agents agreeing a case manager will call me back within a couple of days to discuss which haven't happened, with me having to chase up, until I asked for a call this week, my request seemingly ignored, agent discussing query with me himself. Later, whilst on a call to a friend, the case manager had tried to ring me & left a rather curt message on my a/c telling me I hadn't been available to take his call - words fail me! &, all the while, my rent not getting paid which could have serious consequences

Not fit for any purpose as is run in the same way as the NHS totally incompetent.
After an excruciating message at the start with a lot of emphasis on verbal abuse they then verbally abuse you or put the phone down. I had to go on a sickness benefit due to a detached retina which become detached again solely down to the NHS. I run my own business for 22 years and have claimed once before. It took 10 weeks for the first payment to be made after being accused of faking my condition although they had all the surgeon notes at hand. I was paid £721 per month to pay rent, gas, electric, water rates, phone & internet as you can not make a claim otherwise and not forgetting food.
I made over 88 calls to universal credit some only lasting 30 secs before the phone was put down some agents had a very poor under standing of English some agents was impossible to understand. I wrote a let to the department of work & pensions which looked into my complaint listened to the calls and then compensated me for £150 with an apology. The staff have zero empathy and out of the 88 unskilled abusive agents 3 were competent and helpful in their job. I was thankfully cleared to go back to work on the 06/10/2025 after agreeing with my "work coach" to close the claim. Since then I have received piles of letters saying I have not completed my medical review so my benefits will stop. Then another letter to attend an appointment to see if I am fit to go back to work at a local job centre. I phoned again to explain I am now back at work and have received no payments since I closed the claim so I will not be attending as the claim is closed. I was talked over during the conversation and was told if I do not attend payments will stop I then explained 6 times I have signed of, I was then blamed for not signing of. By this time I was livid this is what tax payers pay for incompetence on an epic scale while being talked over and shouted at. This time I lost my patience and told the agent what I actually think of the system and his rudeness as you can imagine the call was terminated. I will now let them send mountains of letters to me as I have not received any benefits after signing off on the 6th October.

They removed child benefits and house entitlements without any questions or evidence. They confirmed 2 times that all the documents i provided was correct, yet they still removed all the benefits leaving me with £800 instead lf £2300. My rent alone is £1650. I requested MR, which they didn't even bother to conduct it lawfully, when i challenged it they all of a sudden stopped communicating. Had to involve my MP ( they are ignoring her too) and ICE. Currently, im waiting for their final response more than 2 month ago now. They are well aware that they breached a bunch of laws, regulations and even their own rules and guidance but too scared to rectify it. Instead they hide and hope that this will go away. But, the fact that you actually put people on the street because your employees doesn't know how to do their job, is not important...

Ok the whole process to support me and my new business was absolutely brilliant. However yesterday 10/11/25 was my final meeting. Ending my start up support. I was intending to end my claim as it’s no needed anymore, The agent was condescending, patronising and sanctimonious. almost to the point of trying to trip me up. However, I had up to date books and income. but he still blocked any further payments because of some pathetic discrepancy. Overall my support officers were great this chap at The Hyde branch in Cheshire was an agent who simply hates his job and the people he is supposed to support. Thank goodness I’ve closed my claim. Horrid people.