Urban Farm-It Avis 

394
TrustScore 3.5 sur 5

3,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

We purchased 3 kits from a garden center in May, had a holiday since and so have only just got round to using the vouchers to get the live spawn. The website is now telling us the vouchers have expire... Voir plus

Noté 1 sur 5 étoiles

I’ve tried to redeem my voucher to get my spawn but apparently they are stopping trading after 28 July. Had submit a my ‘case’ to see if they will still honour it. The nature of questions were quite s... Voir plus

Noté 5 sur 5 étoiles

I got very quick help to get a product I required, I emailed and they got back to me immediately and sent the product out to me the next day. I still have to plant the mushrooms into a log and wait no... Voir plus

Noté 5 sur 5 étoiles

Lifelong mushroom lover, first time grower. Lion's Mane is growing great, had some issue with mould on sticks supporting bag but sorted it quickly. I emailed Urban-Farm-It with some concerns and some... Voir plus

À propos de l'entreprise

  1. Organisation agricole
  2. Grossiste en produits agricoles
  3. Consultant
  4. Fournisseur d'équipements hydroponiques

Écrit par l'entreprise

For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

394 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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3,5

Tous les avis

(394)

51 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic

Fantastic service, experienced an issue (of my making) and urban farm helped me. Found them to be responsive, helpful and friendly.

Looking forward to growing some mushrooms!

Would absolutely recommend.

10 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

Amazing response when I asked about my mushroom kit as it wasn't doing what it should be. It may have been user error but they sent me a new kit to try again. Amazing customer service and speedy response will definitely buy from them again I can highly recommend 👍

23 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Quick delivery, I wasn’t in and the spawn became active before it could be redelivered. Urban Farm-it very graciously replaced it even though it wasn’t their fault. Very grateful as we have an order coming up soon. Excellent quality as well, very vigorous spawn - 5 stars well deserved! 👍

20 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Fine fellows all

Mycelium arrived as expected and all is up and running, with excellent bit of YouTubing to explain and educate.

3 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

These guys are fantastic

These guys are fantastic. One phone call to them and they solved my (self-inflicted) problem. So helpful and supportive.
Can't wait for my first crop of shrooms.

16 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing present

Well! What an unusual and interesting present - grow your own oyster mushrooms. I’m a keen vegetable gardener but have never considered this before. I am setting up the kit now, and hope for a delicious harvest.

16 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic customer service and support

Fantastic customer service and support. The spawn arrived very quickly once I sent my voucher code. I’m really looking forward to harvesting my crops. The mushrooms growing kits are a great gift for foodies . I was really impressed by the purchasing experience. Special mention to Alice in customer service. Good job 👍

10 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Marvellous service

Marvellous service !
Quick to replay and very friendly LOVE THEM !
(Would have given 10 stars if is was possible)

7 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

king oyster and wine cap …

My king oyster and wine cap grain spawn arrived very quickly and in brilliant condition. I made up a couple of beds and have had the most wonderful success. The king oysters have been fruiting and fruiting. The wine caps are showing very heathy mycelium so looking forward to them soon. Such an exciting success. Highly recommended and will definitely purchase from them again. I bought the grain spawn in April.

5 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Some clearer information on the box.

I wish, for a start, that you had printed on the box, words to the effect of "Don't throw away, after removing contents. This is part of the kit." I bought a pink oyster kit, months ago, and ( after removing the contents, and disposing of the box) put it aside, as I've been unwell for quite some time. Today, I intended to start growing the mushrooms, but noticed the information that advised starting the process within three days. It's disheartening to think that I have wasted over £18. Any advice?

1 juin 2023
Avis spontané
Logo de Urban Farm-It

Réponse de Urban Farm-It

Hi Tim,

Thanks for your review and feedback, it is of great importance to us.

It sounds as if you purchased one of our 'ready to grow' kits which comes with the living spawn- these kits should arrive with a
"Living spawn inside, please read storage instructions"
sticker on the front of the box, the details of which are elaborated on the instructions (required storage temperature and use by). The cardboard box is also included on the kit contents list on the instruction sheet, stating it's use and not to discard of it.

Although the original bag of spawn from your kit may be expired, the rest of the contents can still be used, we would hate it to go to waste and would love to get you growing! If you could please get in touch with us at hello@urban-farm-it.com we will aim to resolve this for you as quickly as possible.

Kind regards,
Alice

Noté 5 sur 5 étoiles

Great response time

I had trouble claiming my spawn through the website with technical trouble on my end. I emailed and explained my situation and they responded in less than a day and shipped me out new spawn. Really friendly and helpful

30 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service. Quick and efficient. We had a problem with our spawn, but good customer service, and a fresh pack sent out. Looking forward to our first batch of home grown mushrooms.

19 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

mushroom kit gift

Given a mushroom kit as a gift. Everything was well documented and simple to use. All parts are responsibly sourced. Spores were dispatched immediately and arrived shortly after

1 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Great supplier

Great supplier, with a real personal touch.
Really happy with service and will definitely be recommending to Family and friends.

18 mai 2023
Avis spontané

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