UrbanPup.com 

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ordered 2 dog harness, ordered received in good time, requested an exchange for bigger sizes, in which packaging email sent straight out, returned items the next day still waiting for exchange items... Voir plus

Noté 5 sur 5 étoiles

1st time using this company as we sourced 2x dog harnesses we have been using on our own dogs and wanted a similar type. Great prices and great delivery time also they fitted perfect with there sizin... Voir plus

Noté 5 sur 5 étoiles

Fab toys for my pups! They particularly love the fries although one of the three groups of fries has gone missing, presumably buried somewhere in the garden, and the others are absolutely filthy! Dirt... Voir plus

Noté 5 sur 5 étoiles

Fantastic customer service that goes above and beyond. Super fast shipping of quality products that are rare to find. This was my second purchase with them and the first time they loaded me up with am... Voir plus

À propos de l'entreprise

  1. Animalerie

Informations provenant de diverses sources externes

Dress your pup to impress with our in season dog clothes. Ensure every time you step out for walks ensure your pet pooch is wearing on trend dog clothing.


Coordonnées de contact

Tous les avis

(750)

2 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Bought both Rangers & Norn Iron tops…

Bought both Rangers & Norn Iron tops, both tops are very well made, good quality also fast delivery service and as a customer I’m building credit discount to use again so fantastic. Size guide for our miniature schnauzer was xl

11 novembre 2022
Avis spontané
Noté 2 sur 5 étoiles

I purchased the 12 inch Rangers coat…

I purchased the 12 inch Rangers coat for my Shih Tzu
and whilst the quality is excellent it is too tight,as I had it personalized its not any good for anyone else,if I order in future I would need to order 2 sizes bigger, so I be wary if I order again.

12 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Amazing quality

Never stop being impressed by these guys, the quality of the items and speed of delivery as been awesome every time, thank you from a satisfied customer.

12 novembre 2022
Avis spontané
Noté 1 sur 5 étoiles

If I could give 0 stars I would

If I could give 0 stars I would. I ordered 4 items costing £75 from urban pup in August. As the items were too small for my puppy I used their 2nd class freepost royal mail service to send the items back and get a refund. According to them I was told that they never received my returned items. As they used a free post service the company urbanpup would have to put in a claim with royal mail for the missing package. I wish I could say that it was plain sailing and I have now received a refund. That is far from the case. From the very first email I sent them enquiring if my returned items had been received their response was very dismissive. I had to keep sending them emails enquiring if my package had been recieved for a month. As I have never returned a package using a royal mail free post service I had to contact royal mail on several occasions to find out what the lost items claims procedure was Urban pup were very unhelpful and did not know that in order to make a lost items claim they would have to do it on behalf of customers as the royal mail free post is a service urban pup pay for. Once I gave then this information which I dont think it is the responsibility of the customer to do so, they asked for my proof of postage and have not returned a single email of my emails enquiring what the progress of my lost item claim is. I work hard for my money and £75 is alot of money especially now. I really like suporting local businesses which is why I chose to buy from urban pup. However I have never received such bad customer service and will never be purchasing from them again. I wanted to let other people know that this is my experience using their company as I wish there was more visible reviews of them before choosing to purchase from them.

4 novembre 2022
Avis spontané
Noté 4 sur 5 étoiles

Rangers tops

The tops are gorgeous, I ordered the largest size and will need to make a slight adjustment with elastic for a better fit

1 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Very fast delivery.

Very fast delivery.
Got my order wrong but as soon as I contacted about it I got the correct order sent straight away the next working day without a problem ✨️✨️✨️✨️✨️. Definitely shop again.

1 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Great website for your dogs jackets

Great product fast and reliable service we just bought our dog a new top fast delivery iwould highly recommend using urbanpup for your dogs coats jackets will definitely be buying more

1 novembre 2022
Avis spontané

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