The platform itself is decent, but the interaction with Customer Service and billing is horrendous. We tried multiple times to cancel our account and they verified we canceled, but we kept getting ch... Voir plus
L'entreprise a répondu
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Never get any bookings. I keep applying but never get picked. Over saturated with people I think and just if your a certain age I don’t think they want to higher you!
L'entreprise a répondu
I had no success finding jobs on UrbanSitter and stopped using it. My membership was auto renewed without clear notice. I canceled within two days and did not use the service, but they refused to refu... Voir plus
L'entreprise a répondu
As a nanny/babysitter, I have had a fairly positive experience with Urban Sitter. The parents have been really nice, and the children I have worked with, have been delightful. I would recommend this a... Voir plus
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2,1
Bas
235 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I’ve found a lot of great babysitters…
I’ve found a lot of great babysitters using this site and always receive prompt helpful responses from Brittany.
I definitely would recommend using this site because I’ve found great babysitters who were good fun smart college or grad students in my area.
12 novembre 2020
Avis spontané
Réponse de Urbansitter
Hi Sarah-Elizabeth, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to find & book great sitters. Thanks again!
BEWARE
BEWARE! Automatic renewal of annual membership purchased before pandemic with NO OPTION to cancel even the same day credit card is charged.
8 novembre 2020
Avis spontané
Réponse de Urbansitter
Hi Sharon, thank you for your review. We are sorry to hear about your experience with our membership fee structure and how difficult it was for you to cancel your membership, but we thank you for your honest thoughts and feedback! If there are any other questions our team can answer or anything else we can help your family with, please feel free to let our team know by emailing support@urbansitter.com. Thanks again!
Absolute scam for sitters
Absolute scam for sitters. They have you put in all your information before even being able to see that a job is no longer available, and then they require you to pay money to apply to current jobs *after* they've already collected your info. Terrible site and dishonest.
6 novembre 2020
Avis spontané
Réponse de Urbansitter
Hi Madison, thank you for reaching out with your review and expressing your concerns. Given this review, it sounds like a reaction to UrbanSitter’s decision to require a paid membership for all sitters. This membership includes full access to the UrbanSitter job board, messaging and booking tools, as well as new trust and safety features, including required background checks.
While we understand that some sitters may opt out, we whole-heartedly believe that requiring all sitters to be background checked is an important component in building the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more parents to UrbanSitter, which will ultimately result in more jobs for the sitters who continue. We wish you the best of luck in finding your perfect job (or jobs!) For tips for success, please feel free to email our Member Services team at support@urbansitter.com and we'll be happy to help!
Stellar service!
I lost access to UrbanSitter when I had to travel for a family emergency because the platform does not work outside of the continental United States. I reached out and received a prompt response from Brittney, who both partially refunded my membership fee for the year and came up with a creative idea to help me out while I was traveling.
3 octobre 2020
Avis spontané
Réponse de Urbansitter
Thanks for your review! We appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
Best child care service ever
Best child care service ever. They respond quick and are very helpful
12 septembre 2020
Avis spontané
Réponse de Urbansitter
Thank you so much for giving the UrbanSitter app a 5-star review! Our team is so happy to have you as a member of the UrbanSitter community and we're glad that you're loving the app. We appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
Required me to sign up for a resulting…
Required me to sign up for a resulting monthly charge to use a gift card I had received. I already had the sitter so in order to cash out the gift card, I had to sign up ($20) my sitter had to sign up ($20) then pass a back ground check ($10) then they never sent me a receipt for the monthly charges. They changed the name of the charge so it looked different different months, I.e. they intentionally changed the name to get around you noticing the recurring charge. I discovered The charge and politely asked for a refund as I was only using the service to cash in a gift card. They profited $50 from me just to use my gift card. They essentially said, sucks to be you we are keeping all this money that we never provided you with a receipt for or notified you was being taken out of your account under different names each month.
Very deceptive business practices. Do not use this service. Sitter City is WAY better.
22 août 2020
Avis spontané
Réponse de Urbansitter
Hi Rose, thank you so much for expressing your concerns regarding these membership fees. We're so sorry for any confusion, but we do require families to have an active membership in order to contact and book sitters which can be paid via credit card or gift card credit. We're also sorry to hear this concern regarding the line items on your credit card or bank account statement! Please know we have reached out to you via email to gather more information so we can ensure our website is working as expected - where all membership fees or caregiver payments are clearly marked with our company name. This is not the experience we wish to give members, but we thank you for your candid feedback. We sincerely hope we can turn your experience around and resolve this issue to your satisfaction! Thank you again!
Excellent customer service
Excellent customer service. Fast, responsive, and they really try to look out for their members and help them. I've been blown away by their customer service.
17 août 2020
Avis spontané
Réponse de Urbansitter
Hi Gale, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to find & book great sitters. Thanks again!
My issue was looked into and i was…
My issue was looked into and i was helped with my concern.
17 août 2020
Avis spontané
Réponse de Urbansitter
Hi Mae, thank you for your amazing review. We're so glad to see that you're enjoying UrbanSitter and we're happy to hear our Member Services team was able to quickly respond and resolve your issue - that's exactly what we aim for! Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck! Thanks again!
Be careful signing up with those guys…
Be careful signing up with those guys as they will bombard you with emails and there is no way to unsubscribe!
Illegal of course... but they have a very aggressive approach and don't care unless warned to get sued.
Also, forget about contacting any sitters unless you pay them high premium at the end of jumping through their search hoops... it is all a greedy system that will bite you and never let go (-;
Avoid
23 juillet 2020
Avis spontané
Réponse de Urbansitter
Hi Gil, thanks for your review and feedback! We're sorry to hear about your experience with the app so far. Please know you're welcome to update these email notification settings on our website, accessible on your phone's mobile web browser, as they aren't yet available on the app. We sincerely appreciate your feedback regarding your personal experience and our membership structure. We look forward to adding more features to the app. Thanks again!
Very early in my experience with…
Very early in my experience with UrbanSitter, but I ran into a technical issue that was solved accurately and timely by the customer support agent. The agent did not "pass me off" or attempt to rush me along to a quick resolution. She answered each email I had with empathy and thoughtful attempts to fix the issues. No problems with the platform yet, and hoping I don't.
17 juillet 2020
Avis spontané
Réponse de Urbansitter
Thank you so much for giving UrbanSitter a 5-star review! Our team is so happy to have you as a member of the UrbanSitter community and we appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
I am livid that after cancelling my…
I am livid that after cancelling my membership, I was charged anyway. UrbanSitter has refused to issue a refund.
16 juillet 2020
Avis spontané
Réponse de Urbansitter
Hi Andrea, thank you for your review. We're so sorry to hear about any confusion or difficulty with canceling your membership and our team would be happy to help. Please know we are following up with your email and will do our best to resolve this issue to your satisfaction! We also thank you for your honest feedback. Please continue to be in contact with us with any other questions or concerns!
Great customer service!
I had an issue with a customer and when I ask for help, I got help and support the same day and I was able to solve my problem.
15 juillet 2020
Avis spontané
Réponse de Urbansitter
Hi MaryJo, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to find & book great sitters. Thanks again!
super disappointed with the membership
super disappointed with the membership! $$
25 juin 2020
Avis spontané
Réponse de Urbansitter
Thank you for reaching out with your review and expressing your concerns. Sitter membership includes full access to the UrbanSitter job board, messaging and booking tools, as well as new trust and safety features, including required background checks. While we understand that some sitters may opt out, we whole-heartedly believe that requiring all sitters to be background checked is an important component in building the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more parents to UrbanSitter, which will ultimately result in more jobs for the sitters who continue. Should you have any questions or need clarification about this requirement, please feel free to let our team know by emailing support@urbansitter.com.
Keeps charging even after cancellation
Keeps charging even after membership cancellation, and refuses to refund. Use another site. This company is unethical.
12 juin 2020
Avis spontané
Réponse de Urbansitter
Hi Shar, thank you for your review! We're sorry to hear about these unwanted membership fees, but we would love to rectify this for you. It sounds like you may have had the same CC on two different accounts as our system isn't able to charge after membership cancellation. Please email us at support@urbansitter.com so we can help ASAP - thanks!
Really great service
Really great service. I emailed a question to support and had a resolution very quickly with a great deal of follow up.
8 juin 2020
Avis spontané
Réponse de Urbansitter
Hi Robert, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. We wish you the best of luck in continuing to find & book great sitters. Thanks again!
UrbanSitter is the most amazing…
UrbanSitter is the most amazing service! I use it almost weekly and can't wait until we're able to start booking sitters again, hopefully soon!
3 juin 2020
Avis spontané
Réponse de Urbansitter
Hi Ashley, we're happy to hear that you've been able to use UrbanSitter to connect with great sitters in your network. Our team is thrilled that you are a part of the UrbanSitter community and we look forward to your success on the site. Feel free to email support@urbansitter.com if you have any questions!
Ripoff - continuing to collect monthly fees during lockdown
Updated RESPONSE TO URBANSITTER’S REPLY BELOW:
It is NOT true that we are allowed to hire babysitters to come to our home. Only ESSENTIAL workers (ie medical staff, grocery or delivery people etc) are allowed to have sitters come to their home. That is a tiny percentage of California’s population. This mandate is still in place today which is May 7th.
You’re only continuing to charge our membership fees now because your business is down. But that is unethical since we can’t hire sitters now and haven’t been able to since early March.
Very callous response by the way. You show no concern for someone’s health or financial situation during this global pandemic. Only point to your “policies”. I don’t hire sitters to come over even if I could unless I absolutely have to. I don’t want to endanger their lives or ours. We are all sheltering in place and trying to keep our communities healthy and safe. By refusing to refund the fees you charged me unethically and not addressing my concerns at all, showing zero interest in keeping me as a customer, you’ve lost permanently as a customer. We were members for several years. We all want to survive this pandemic but by ripping off your customers, you’re going about it the wrong way. Short term gain, long term loss.
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Why are there suddenly many 5 star reviews posted in the middle of a pandemic and shelter in place?? Are you having all of your friends write fake reviews? I asked for a refund for the last 3 months for monthly fees charged to me when I wasn’t able to hire any sitters legally through our state’s lockdown. Not only did they not refund, they tried to sell me an annual membership at a discount and throw “2 free months” which are an absolute joke because I can’t hire anyone right now anyway. Terrible customer service. We also subscribe to a car wash monthly service and proactively, without my having to ask them, they stopped charging my account in March and won’t resume my subscription until our state opens up again. Now that’s GREAT service. To continue charging membership fees and refuse to refund charges during a pandemic is unethical and truly a ripoff. Terrible way to treat customers. Cancel now before they keep charging you. And go with another competitor when this is over - don’t need to keep paying them for nothing.
7 mai 2020
Avis spontané
Réponse de Urbansitter
Hi there, We appreciate you taking the time to let us know about your experience with the UrbanSitter app so far! We're sorry to hear about your feedback regarding our membership fee structure, but we thank you for your honest thoughts. Please note that parents and sitters have the ability to cancel their membership from their Account Settings at any time.
UrbanSitter is proud to offer parents and essential workers with discounted memberships so they can continue to utilize the platform to support their families during these difficult times. Under shelter-in-place, most counties have cited “Home-based care for seniors, adults, or children;” as “Essential Business”. If you are located in California, we’ve contacted the local government to better understand childcare limitations and can confirm that families can continue receiving childcare as long as the care is performed in the family’s home. All parties must comply with all other aspects of the shelter-in-place order. If you have additional questions about your specific circumstances, we recommend calling 311 or your city’s information center directly.
UrbanSitter has always been reliable
UrbanSitter has always been reliable, excellent customer service and people are always on top of their jobs. They are the best at what they do.
6 mai 2020
Avis spontané
Réponse de Urbansitter
Hi Sheena, thanks so much for your 5-star review! We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community. Thanks again!
Best website for babysitting jobs!
22 avril 2020
Avis spontané
Réponse de Urbansitter
Hi Jessica, thanks so much for your review! We're glad you've found success on UrbanSitter. Feel free to email support@urbansitter.com if you have any questions!
Great customer service and user…
Great customer service and user interface! Love this platform for babysitting.
21 avril 2020
Avis spontané
Réponse de Urbansitter
Hi Ellen, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to connect with families. Thanks again!
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