The platform itself is decent, but the interaction with Customer Service and billing is horrendous. We tried multiple times to cancel our account and they verified we canceled, but we kept getting ch... Voir plus
L'entreprise a répondu
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Never get any bookings. I keep applying but never get picked. Over saturated with people I think and just if your a certain age I don’t think they want to higher you!
L'entreprise a répondu
I had no success finding jobs on UrbanSitter and stopped using it. My membership was auto renewed without clear notice. I canceled within two days and did not use the service, but they refused to refu... Voir plus
L'entreprise a répondu
As a nanny/babysitter, I have had a fairly positive experience with Urban Sitter. The parents have been really nice, and the children I have worked with, have been delightful. I would recommend this a... Voir plus
L'entreprise a répondu
2,1
Bas
235 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I have UrbanSitter as a benefit from my…Don’t do it...
I have UrbanSitter as a benefit from my company, after using this is the only way I would use it (when it’s free). First of all, they have many user issues with the app, when issues come up you can only email their customer service and mostly you will receive pre written responses that address zero of the issues you mentioned. The customer service will always blame the customer and not recognize the software failure.... then it can take from 3 hours to 3 days for a response. To make matters worse they wait 3 business days to pay your sitter even though you pay up front which is frustrating for all involved... to sum it up... mediocre app, worst customer service possible.
21 avril 2020
Avis spontané
Réponse de Urbansitter
Hi Matt, thanks for sharing your experience. We're so sorry to hear that our Support team did not meet your expectations however, we're happy to see that your issue had been resolved swiftly. We thank you for your feedback. Also, it sounds like you may be experiencing a bug within the app or website that our team would love to know more about. Please feel free to email Member Services at support@urbansitter.com with more details (and screenshots if possible!) so we can investigate. Thanks again!
I loved my experience with this…
I loved my experience with this company! A true life saver for me and my husband! If I could give this company more stars I would. Very easy to use, and user friendly which is a must for me!
21 avril 2020
Avis spontané
Réponse de Urbansitter
Hi Mayra, we're happy to hear that you've been able to use UrbanSitter to connect with great sitters in your network. Our team is thrilled that you are a part of the UrbanSitter community. Feel free to email support@urbansitter.com if you have any questions!
Such a perfect and brilliant service…
Such a perfect and brilliant service for parents & kids alike . Effective , efficient and always reliable . I'll be recommending urbansitter to many . Thanks for the service !!!
21 avril 2020
Avis spontané
Réponse de Urbansitter
Thank you so much for giving the UrbanSitter app a 5-star review! We appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
Very happy nanny
I have had the pleasure of being connected with UrbanSitter for a few yeas now. Getting started with US was very easy. It is very group to be connected with if you want to be a nanny/babysitter. I hooked up with them for the purpose of being a nanny. Since I have been with them they have sent me several leads for which I have been fortunate to procure lovely families. I enjoy been a nanny because I can then be with a child for a good period of time before the child is placed in a preschool. Then I still get to care for the child as a babysitter and that keeps me nice and busy and especially connected to the child. More about UrbanSitter: I receive several leads to select from so there is no shortage of clients to select from. If there is any problem with a client of the web site, they are quick to handle and with a lot of affinity. I am so happy I discovered this company.
20 avril 2020
Avis spontané
Réponse de Urbansitter
Penelope, thank you for your 5-star review! We're so glad to see that you're loving UrbanSitter and finding it useful in opening up new opportunities :) Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. Thanks again!
Urbansitter is great for students!
I started using Urbansitter back in 2012 when I was an undergraduate college student. I had a very positive experience with the company throughout my 3 years on the site. I baby-sat for well over 30 families and found 2 consistent nannying gigs that helped me support myself through college. I had great experiences with almost all the families that I worked with and Urbansitter made it especially easy to connect with many different groups. I appreciated that I could interview and book with different families through the site as well as take credit card payments. Without urbansitter I wouldn't have met some of the wonderful kids that I got to help nurture and learn from. It also led me into working as a preschool teacher for a year. Thanks Urbansitter!
9 avril 2020
Avis spontané
Réponse de Urbansitter
Chloe, thank you so much for your 5-star review! We're so glad to see that you're loving UrbanSitter and have found the site and app so user-friendly, which is what we aim for! Our team is thrilled to hear about the special connections you've made with families and the opportunities you've had to fill your schedule with rewarding jobs. Thanks so much for being a part of the UrbanSitter community and thanks again!
With all do respect I’m not sure why…
With all do respect I’m not sure why they call it urban sitter because it definitely needs some culture.
9 avril 2020
Avis spontané
Réponse de Urbansitter
Hi Lucender, thank you for reaching out. We value and cherish the diversity in our member community and do not condone or tolerate any instances of discrimination. If such misconduct is present, we encourage members to report it to Support so we can quickly take the appropriate actions per our Community Guidelines or Terms of Service.
From a very experienced sitter/nanny...
As a very experienced sitter/nanny, I can highly recommend Urbansitter. They have many safety recommendations along the way as you decide who you want to work with. You can add a lot of detail in your profile and video to showcase your experience and education regarding children. It has a calendar and payment features included in the app. I’ve asked several questions about varied topics and they’ve always answered promptly and respectfully! They also give frequent updates regarding current events (such as the current popular virus) and how to protect yourself and the families you serve. Give them a try and don’t be afraid to ask questions, look up reviews on google and YouTube, and generally explore the app thoroughly to familiarize yourself with how it works.
3 avril 2020
Avis spontané
Réponse de Urbansitter
Thank you so much for your review of UrbanSitter! Our team is so happy to have you as a member of the UrbanSitter community and we appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again.
I am very grateful to UrbanSitter…
I am very grateful to UrbanSitter customer service. They resolved my request quickly and with kindness!
30 mars 2020
Avis spontané
Réponse de Urbansitter
Hi Shannon, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to find & book great sitters. Thanks again!
Definitely give UrbanSitter a try!!
When I was in college I used UrbanSitter a lot to pick up date night jobs during the weekend and even got a regular mother’s helper job during the week after classes. It was a great way to make extra money completely on my own schedule. You can set your availability for certain days and parents can book you, or you can look at posted jobs and apply for them. I met so many nice families and explored different parts of the city I may have never visited! When you set up your profile, definitely add a video and get reviews from past employers and other parents so you can start off with 5-Star reviews. I’ve seen other sitters complain but honestly if you do a great job babysitting and are professional and reliable (don’t no-show!) you shouldn’t have a problem and you’ll find so much benefit in UrbanSitter. Everyone at support has been helpful too with jobs and payments. I highly recommend you give it a try!!!
27 mars 2020
Avis spontané
Réponse de Urbansitter
Thank you so much for your review of UrbanSitter! Our team is so happy to have you as a member of the UrbanSitter community and we appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
I used Urbansitter for four years when…
I used Urbansitter for four years when I was in college and am so thankful I did. I was able to work and spend time with some truly amazing kids, all while going to school full-time. I was also able to gain invaluable insight that has become essential to my current career - children's television.
27 mars 2020
Avis spontané
Réponse de Urbansitter
Thank you so much for your review of UrbanSitter! Our team is so happy to have you as a member of the UrbanSitter community and we appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
I love urbansitter and use it…
I love urbansitter and use it extensively for all my planned and last minute care needs. i have 3 boys under 5 in san francisco
18 mars 2020
Avis spontané
Réponse de Urbansitter
Hi Maria, thanks so much for your review of UrbanSitter! We're thrilled to hear that you've found great sitters for your family and especially for those last-minute occasions. We appreciate you being a part of the UrbanSitter community, and we wish you the best of luck in continuing to source trusted sitters for your needs.
Mystrious sitter and Urbansitter won't share basic information
Cant believe that UrbanSitter can have a sitter that wont share basic information needed to comply with IRS regulations and the company will do nothing to help. They HAVE all of the necessary information - if they did actually do a thorough background check. These are real families, with real kids, and their lack of transparency and willingness to help is uncanny. This sitter could have taken our kid and we couldn't even find anything about the sitter or where to go looking. This was a huge eye opener and lesson learned - stay away from this platform and vet others. At a minimum, a parent should receive basic information about the sitter before they arrive to your home.
Don't make this mistake - request and require information about the sitter upfront and only use platforms that allow this type of communication.
FYI - for those in the future, the only information needed, IMO, is a full name and Address. Urbansitter does not provide these basic details but want you to trust whoever comes to your house. Please beware.
13 mars 2020
Avis spontané
Réponse de Urbansitter
Hi Gerald, thank you for reaching out and expressing your concerns in this review. UrbanSitter is committed to maintaining a safe, trustworthy, and reliable platform for all and we value transparency so parents can make educated decisions when searching for and hiring childcare providers.
UrbanSitter, the marketplace, is not an agency. For this reason, we do not employ sitters and accordingly, we do not provide W2's, unemployment benefits, and tax assistance to sitters. All matters of expenses and taxes are between the parent and sitter. It is our understanding that to claim babysitter hours and the payment made for tax or expense purposes, you will need to obtain the SSN of the sitters.
To protect the integrity, privacy, and security of member accounts we are unable to disclose a member’s personal information or account history to third parties in accordance with UrbanSitter’s Privacy Policy. Similarly, UrbanSitter does not have access to the personal information required for the background check. However, the applicant is able to access their background check information and can share with families per their discretion. For additional information, please visit our Trust and Safety page.
We appreciate your concern and candor, and we’ll continue to do whatever possible to assist your family and give you clarity and peace of mind. Please feel free to keep in touch, and best of luck moving forward on UrbanSitter!
Terms of Service: https://www.urbansitter.com/terms-of-service
Privacy Policy: https://www.urbansitter.com/privacy-policy
Trust and Safety: https://www.urbansitter.com/trust
This site is a Joke..
This site is a Joke..I put myself on Urbansitter a few weeks ago and applied to at least 50 jobs at the minute they are posted and got no answers back. I have an excellent resume , I am CPR first aid certified, owned a little daycare and so on . But I have no reviews because I was never booked, so no parents can give their feedback. I paid the $25 fees for background check.. I really think this site scams babysitters. No real jobs or too many babysitters who apply so you will never get a job
29 février 2020
Avis spontané
Réponse de Urbansitter
Hi Marylene - thanks so much for sharing your experience so far in this review. We’re sorry to hear you're disappointed you haven't received many responses yet, but we're glad to see you’re actively looking for jobs and keeping up with new posts on the Job Board!
As a sitter with a ton of experience like yourself, we highly recommend boosting your profile by requesting recommendations from families you've previously worked with. They can speak to your experience and professionalism in the form of a 5-star review on your sitter profile. Be sure to also list your CPR certification on your profile, add a video, and direct deposit information to get paid for jobs via credit card.
We hope you don't get discouraged by the lack of responses and to continue seeking out opportunities to connect with great families in your area. Although UrbanSitter is an online marketplace for parents and sitters to connect and not an agency able to guarantee jobs, if you keep checking for new opportunities and utilizing the tips above, we’re sure you’ll connect with great families in your area soon. Please feel free to stay in touch with our Member Services team with any questions or concerns by emailing support@urbansitter.com - and we'll be happy to help. We wish you the best of luck in finding your perfect job (or jobs)!
UrbanSitter is great
UrbanSitter is great, it helped me find a trusted sitter and showed sitters my friends and coworkers have rated in the past.
27 février 2020
Avis spontané
Réponse de Urbansitter
Thanks for your review, Andrew! Great to hear that you found a fantastic sitter. We see many more in your future! Please continue to give us feedback - we love to hear from members on how we're doing and what we can do to improve. Thanks again!
UrbanSitter is the best childcare Platform
UrbanSitter is the best childcare platform for both parents and sitters. Their customer support is so helpful!
27 février 2020
Avis spontané
Réponse de Urbansitter
Thank you so much for giving the UrbanSitter app a 5-star review! Our team is so happy to have you as a member of the UrbanSitter community and we're glad that you're loving the app. We appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
Amazing service!!!
I’ve been using UrbanSitter for about 8 years now and honestly it’s been a life saver! It’s easy to use, I’ve met and worked for hundreds of amazing families, and their team is super responsive and awesome whenever I need help with something or have an issue.
27 février 2020
Avis spontané
Réponse de Urbansitter
Sarah, thank you for your 5-star review! We're so glad to see that you're loving UrbanSitterand finding it useful in opening up new opportunities :) Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. Thanks again!
Such great customer service
Such great customer service! I feel so taken care of and heard as a sitter. I’ve been part of the US community for years and I couldn’t be more grateful for the company and this team!!
27 février 2020
Avis spontané
Réponse de Urbansitter
Hi Jamie, thank you so much for your review! We’re so glad to see that you’ve found such success on UrbanSitter so far and are becoming the best sitter you can be. UrbanSitter wouldn't be the same without amazing sitters like you!
Don’t waste your money!!
I would definitely not spend your money on this!! I have applied to several jobs, and no families respond or anything. It is not worth it!! Wish I had read the reviews before buying
15 février 2020
Avis spontané
Réponse de Urbansitter
Thank you for reaching out and writing us a review! We are sorry to hear that you're disappointed that you haven't received any bookings yet. We have seen that sitters can have great success by adding a profile video and direct deposit information to their profile! We wish you the best of luck in finding your perfect job (or jobs!) For more tips, please feel free to email our Member Services team at support@urbansitter.com and we'll be happy to help.
I've encountered a few flakes but overall a great service.
I like using urban sitter - it's so convenient in a pinch. A few times I've had sitters flake out -- they get sick and cancel with short notice or what have you -- but I've always managed to find a replacement here again when that happens. Every sitter we've met through here has been nice so far.
14 février 2020
Avis spontané
Réponse de Urbansitter
Thanks for your review! We're glad to see you’re liking UrbanSitter so far and we appreciate you sharing your experience. If there are any questions our team can help you with, always feel free to let us know by emailing support@urbansitter.com. Thank you again!
Easy to use
Easy to use and we’ve had wonderful experiences with the sitters we have met.
13 février 2020
Avis spontané
Réponse de Urbansitter
Thank you so much for giving the UrbanSitter app a 5-star review! Our team is so happy to have you as a member of the UrbanSitter community and we're glad that you're loving the app. We appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
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