The platform itself is decent, but the interaction with Customer Service and billing is horrendous. We tried multiple times to cancel our account and they verified we canceled, but we kept getting ch... Voir plus
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Lisez les avis des autres
Never get any bookings. I keep applying but never get picked. Over saturated with people I think and just if your a certain age I don’t think they want to higher you!
L'entreprise a répondu
I had no success finding jobs on UrbanSitter and stopped using it. My membership was auto renewed without clear notice. I canceled within two days and did not use the service, but they refused to refu... Voir plus
L'entreprise a répondu
As a nanny/babysitter, I have had a fairly positive experience with Urban Sitter. The parents have been really nice, and the children I have worked with, have been delightful. I would recommend this a... Voir plus
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2,1
Bas
235 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Appreciation
I'm a new, I'm with urbansitter since few months. I applied more times and last week it did again and had to spoke with scammer and urbansitter advice me,urbansitter is a good company, then it protect us .I recommend it to anyone .
28 janvier 2020
Avis spontané
Réponse de Urbansitter
Thank you so much for giving UrbanSitter a 5-star review! Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
Urban Sitter is one of the best sites…
Urban Sitter is one of the best sites for sitting children. When I had a problem logging in, it was quickly taken care of by Member Services. I logged in soon after and applied to one posting, had an interview and got the job. Their support team is great and I've had many positive results from Urban Sitter. I'd recommend it to anyone.
26 janvier 2020
Avis spontané
Réponse de Urbansitter
Hi Desiree, thank you for your amazing review. We're so glad to see that you're enjoying UrbanSitter and have found a great job in your area! As well, we're happy to hear our Member Services team was able to quickly respond and resolve your login issue - that's exactly what we aim for! Our team is thrilled you are a part of the UrbanSitter community and we wish you the best of luck in continuing to find & book great jobs. Thanks again!
Sincerly I spriciate your presence…
Sincerly I spriciate your presence support help...
also I wana to Thanks ALL your team for every
Services ..,
Thank you again
20 janvier 2020
Avis spontané
Réponse de Urbansitter
Hi Amina, thank you for your 5-star review! Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
The Darkside of UrbanSitter
I’ve worked on this app for the last 2 1/2 years to only have my profile abruptly delete it. Not to mention the company gave me a short shallow email basically stating that within the user agreement I somehow broke it and that my account is deleted. I’ve sent several emails asking why my account was deleted to all of them being ignored. Urban Sitter cares more about its client income rather than maintaining its workers. I’ve been in several situations where a parent has threatened me while working and urban sitter has done nothing. Yet those emails never seem to get a response. Thanks to urban sitter’s nonchalant decision I no longer have consistent work and I’m struggling to make ends meet
15 janvier 2020
Avis spontané
Réponse de Urbansitter
UrbanSitter is committed to maintaining a reliable platform for all, met with full integrity. We apologize that you feel the action taken to suspend your account was not fair. When a member is removed, the member's account is thoroughly investigated by our team and the information we obtain is upheld against our current policies and precedents. While we do not disclose the exact reason as to why a member is removed you can gather more information about our general expectations of our members, in our Community Guidelines as well as our Terms of Service. Our decision to remove a member should not be interpreted as a reflection of that person's character, general reputation, or personal characteristics. We appreciate your understanding and wish you continued success in your career.
Our Terms of Service can be found here: https://www.urbansitter.com/public/terms-use
Our Community Guidelines can be found here: https://support.urbansitter.com/hc/en-us/articles/115000630368-Community-Guidelines
UrbanSitter is a great site for regular…
UrbanSitter is a great site for regular weekend sitters - also hoping to find a full time sitter/nanny if a schedule works out (more a factor of schedule which is tricky). I find their background checks to be very helpful vs other apps. The app is easy to use, your ability to communicate with sitters is also a plus - I’ve kind this To be difficult or delayed on some sites - here it’s seamless and instantaneous. Definitely worth your time to explore.
15 janvier 2020
Avis spontané
Réponse de Urbansitter
Thanks for your review! We're glad to see you’re liking UrbanSitter so far and we appreciate you sharing your experience and feedback. If there are any questions our team can help you with, always feel free to let us know by emailing support@urbansitter.com. Thank you again!
Easy, robust and safe.
Researched a bunch of sitters. Heard back from a handful of them but the true beauty of this site is being able to reach out directly and also post last minute requests for response. I found a wonderful sitter who was just as considerate and discerning of her jobs as I was with picking someone. I even did an enhanced background check which was fast and easy but maybe not even necessary because of the standard screening also offered. The app has a great interface and I like the information you are provided. I highly recommend the site.
10 janvier 2020
Avis spontané
Réponse de Urbansitter
Thanks for your review! We're glad to see you’re liking UrbanSitter so far and we appreciate you sharing your experience and feedback. If there are any questions our team can help you with, always feel free to let us know by emailing support@urbansitter.com. Thank you again!
Love this service
Great service -- will definitely continue to use as it's a great way to find sitters (last minute and in advance) for working parents.
7 janvier 2020
Avis spontané
Réponse de Urbansitter
Dana, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far! We sincerely appreciate your kind words. Our team is thrilled that you are a part of the UrbanSitter community and we wish you the best of luck in continuing to build your sitter network. Thanks again!
Support was very responsive about…
Support was very responsive about responding back to my question.
4 janvier 2020
Avis spontané
Réponse de Urbansitter
Hi Dyana! Thank you so much for giving UrbanSitter a 5-star review! Our team is happy to have you as a member of the UrbanSitter community and we're glad that you're loving the service and our support. We really appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
Sue Urbansitter
This company is worthy of a LAWSUIT. They allow the parents to conduct illegal activity to babysitters then remove you from all work. This business is scary.
30 décembre 2019
Avis spontané
Réponse de Urbansitter
Thank you for reaching out and expressing your concern. Please know that UrbanSitter is committed to maintaining a trustworthy and reliable platform for all, met with full integrity. When a member is removed, the member's account is thoroughly investigated by our team and the information we obtain is upheld against our current policies and precedents. While we do not disclose the exact reason as to why a member is removed, we remove members for the following reasons: accumulated reliability concerns, safety or integrity concerns, concerning background check information, and violations of our Terms of Service or Community Guidelines. Our decision to remove a member should not be interpreted as a reflection of that person's character, general reputation, or personal characteristics. We appreciate your understanding and wish you continued success in your career.
Our Terms of Service can be found here: https://www.urbansitter.com/public/terms-use
Our Community Guidelines can be found here: https://support.urbansitter.com/hc/en-us/articles/115000630368-Community-Guidelines
I bought a $100 gift card for a friend…
I bought a $100 gift card for a friend online last Christmas. Neither her nor I got a confirmation email about it, but they did charge my credit card. I've messaged support but not heard back yet. I don't need a refund, just a gift card code for my friend. Once this is resolved, I will happily change my stars.
EDIT: This has resolved quickly and with no hassle.
18 décembre 2019
Avis spontané
Réponse de Urbansitter
Thank you for your review. We are so sorry to hear about this issue with your gift card purchase! This is definitely not the experience we aim to provide the UrbanSitter community. Our Member Services team would love to rectify this situation as soon as possible and we sincerely hope we can turn your negative experience around. Thank you again!
I love being a sitter on Urbansitter
I love being a sitter on Urbansitter, its an easy to use website to connect me with local families. I have tried other sites and this is by far my favorite for longterm and one time placements.
15 décembre 2019
Avis spontané
Réponse de Urbansitter
Thanks for your great review, Crystal! We're so glad to see that you're loving UrbanSitter so far and finding it easy to connect with families in your area. Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. Thanks again!
We had difficulty booking a sitter
We had difficulty booking a sitter. Emailed them within 30 days as per their refund policy for a refund because we found their services to be lacking. Then we're told because we attempted to make contact with sitters to try to book them that we voided our ability for a refund. Scam!! Don't waste your money.
5 décembre 2019
Avis spontané
Réponse de Urbansitter
Thank you for your review. We are so sorry to hear about your experience with the app so far in not receiving responses from sitters, but we sincerely appreciate your feedback. This is definitely not the experience we aim to provide parents in the UrbanSitter community! Our Member Services Team has followed up with you directly to provide a solution. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many parents do! :) Thanks again.
I am very glad and thankfull to work as…
I am very glad and thankfull to work as a babysitter thru Urbansitter. They are such an amazing community. Lots of jobs, lots of nice families, and a very helpful staff. 3 years providing childcare, meeting new people, and learning too much about diferents cultures are making my days joyfull and permiting me criate my own list of favorite families to work with, always based on trust and good care. Sometimes unforeseen situation may happens, but it has been faced and fastly solved by reliable staff. Strongly recommend Urbansitter.
1 décembre 2019
Avis spontané
Réponse de Urbansitter
Thank you so much for giving the UrbanSitter app a 5-star review! Our team is so happy to have you as a member of the UrbanSitter community and we're glad that you're loving the app. We appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
Illegal platform that cares about parents more than caregivers
I had more than 100 all 5 stars reviews!
Parents who posted for $6/hr which is way below the hourly rate in both NJ and NYC, even those who reaches me out for $20/hr knowing that my rate started at $25/hr were declined! They were mad because I did not want to take their low ball rates and they reported me to UrbanSitter who decided to remove me permanently from their website!
This is a nightmare and it’s unfortunate that because of greedy parents great caregivers like me and others are being rejected. Anyway, it’s UrbanSitter’s lost not mine because I still work for parents whom I have kept their contacts on my phone.
UrbanSitter should be reported to the IRS for letting parents illegally pays caregivers who don’t even bother filing taxes because paying in cash isn’t traceable. I will not recommend this website at all, same for Care.com!!
24 novembre 2019
Avis spontané
Réponse de Urbansitter
Hi there! Thank you so much for your detailed and thoughtful review. We sincerely appreciate you sharing your experience with the platform so far, with both positive and negative aspects. We highly value the opinions, suggestions, and feedback from sitters as you are a vital piece of our marketplace and essential to our success! Your candid feedback regarding specific areas of our current functions and offerings to members, as well as suggestions for improvement, is really helpful to our team while we evaluate what we can do for members of our community. Please know we've noted each piece of feedback regarding parent reviews, profile requirements, booking cancellations, factors to sitter rates and payments, as well as your personal experience with communication to some families.
Also, please note that as policy, we don't remove legitimate reviews of the UrbanSitter app or site - we suspect that with every update a user makes to their review, the company's response is removed. So sorry for any confusion!
We sincerely appreciate your willingness and dedication to provide us your feedback, which we’ve shared with the entire team here. It does take a village, and we're glad you're a part of ours! We wish you the best of luck moving forward in meeting great families and booking jobs.
The quality of the sitters is great!
The quality of the sitters is great!
For parents looking to have regular childcare, this site is great. We always had great caregivers when we used this service.
Unfortunately, the membership fee is quite high for parents that only require occasional care.
We had a situation with over-billing that was resolved incredibly promptly an in a friendly manner. To me, this shows a strong value system for the service.
22 novembre 2019
Avis spontané
Réponse de Urbansitter
We appreciate you taking the time to write us a review. We are sorry to hear about your feedback regarding our membership fees, but we thank you for your honest thoughts! As we do require membership plans to contact and book new sitters, please know that if your membership expires you’ll still be able to continue booking sitters you’ve previously booked. However, we are always happy to receive input from our members about how we can improve UrbanSitter. We do hope to be able to provide more growth in our membership structure in the future. Thanks again!
great site but membership is mistake!
I have gotten WONDERFUL jobs off UrbanSitter. Reliable, friendly families that have remained long term friends and even led to more work! However, the reason for the 3 stars is the fee they are charging. I understand that they are running are business and need to make money, and say that it will “draw in more families” and will be a better experience for all. While that may be true, they shouldn’t charge to do it, especially if they take a chunk of our earnings. I unfortunately have had to switch to other care sites, and know other sitters who have as well. It was great while it lasted and I’m going off of the jobs I had while it was still free, but this membership fee is completely unnecessary. If you’re lucky enough to have money to spare (which is not most nannies I don’t think?) then by all means UrbanSitter is great. But if you’re looking to save money, there are plenty of other free safe options out there.
22 novembre 2019
Avis spontané
Réponse de Urbansitter
Hi Abigail, thank you for your review. We are sorry to hear about your experience with the platform but we sincerely appreciate your feedback. Sitter Membership includes full access to the UrbanSitter job board, messaging and booking tools, as well as new trust and safety features, including required background checks. Additionally, sitters keep 100% of their earnings.
While we understand that some sitters may opt-out, we whole-heartedly believe that requiring all sitters to be background checked is the best way to build the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more parents to UrbanSitter, which will ultimately result in more jobs for the sitters who continue. If there are any questions our team can answer or anything we can help with, please do feel free to let our Member Services team know by emailing support@urbansitter.com. Thanks again!
not recommended
Either you don’t receive a reply or sitters cancel on short notice. Not one reliable sitter found. Waste of money for registration and time. Just frustrating. Best method is to ask friends and colleagues at work to find a good sitter.
20 novembre 2019
Avis spontané
Réponse de Urbansitter
Thanks so much for your candid review. We're so sorry to hear about your experience with sitters on UrbanSitter so far! Reliability of our members is crucial for us to ensure a trustworthy and dependable platform and we're sorry to see these sitters didn't meet this expectation. Please know we routinely take action on member accounts in accordance with our Reliability Policy, and member reports of reliability concerns are necessary for us to learn about these experiences to take such action. Please feel free to email us at support@urbansitter.com so we can investigate further, and please let us know if we can be of assistance in the future. We look forward to your UrbanSitter experience improving as we improve your pool of sitter candidates!
Grateful for UrbanSitter!
I was able to support myself through college with UrbanSitter! I always love the families that I meet on UrbanSitter and have had nothing but great experiences.
It was easy to keep a flexible schedule so that I could make time to study and see my friends while still maintaining an active babysitting schedule. Now that I have a FT job post-graduation, I keep babysitting a couple of times a week after work just to maintain a steady side-income.
I recommend trying UrbanSitter to find babysitting jobs if you're looking for new families!
14 novembre 2019
Avis spontané
Réponse de Urbansitter
Laura, thank you for your 5-star review! We're so glad to see that you're loving UrbanSitter so far and finding it helpful in supplementing your income. Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. Thanks again!
Scam
Hi and finding a job I have not found one but I did found someone who was trying to scam my account and UrbanSitter took care of the issue fast and found the person;so I was happy for that part and hope I can find right family to care for the kids
14 novembre 2019
Avis spontané
Réponse de Urbansitter
Thank you for reaching out and writing us a review! We are sorry to hear that you're disappointed that you haven't received any bookings yet. We have seen that sitters can have great success by adding a profile video and direct deposit information to their profile! We wish you the best of luck in finding your perfect job (or jobs!) For more tips, please feel free to email our Member Services team at support@urbansitter.com and we'll be happy to help!
Profile Hacked.
I used Urbansitter and was finding jobs.
Recently, someone hacked my account and changed the email. I'm uneasy as I had direct deposit set up and have personal information on my profile. I'm unsure of how unsafe it is for someone to have access to my profile right now. Urbansitter does not have a phone number to call and they have NOT responded to my emails. This is the service you get for paying for a membership?
13 novembre 2019
Avis spontané
Réponse de Urbansitter
Hi Kacie, thank you for your review! We're sorry to hear about the confusion this email notification may have caused, but we thank you for your report and feedback. Please know that this email was sent in error when our team closed your duplicate accounts. Our team is working to investigate and resolve this issue as soon as possible. We see that you were in contact with our Member Services team yesterday - that’s great! Please continue to be in contact with us, we'll continue to do whatever possible to assist you and give you clarity and peace of mind. Thanks again.
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