We were completely charmed by the two employees who came to our house to sign us up. It's been fun trying new things, and the quality of the food has been excellent. We appreciate that you're focus... Voir plus
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Lisez les avis des autres
I was introduced to this by a door-to-door salesperson. It's a great way to support local farms. The ordering/changes have been super easy and the communication from the company is very clear - you a... Voir plus
Fairly new to Modern Milkman but so far so good. The whole process of ordering and changing your weekly order is very easy and there are reminders so nothing is missed. The stand out products in ter... Voir plus
Great idea, needs major tweaking. Great sales rep. Too many tomatoes - box of yellow (not very tasty, several were overripe and had leaked into packaging); half a dozen ripe red tomatoes (of which 2 a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Modern Milkman US
Écrit par l'entreprise
Shop sustainably with confidence
Fresh groceries delivered to your doorstep
We source quality, bringing farm to doorstep freshness with every delivery. By partnering with trusted local farmers, bakers, and producers, we deliver food you can feel good about serving your family.
Choose your weekly essentials from our range of farm fresh milk, eggs, bread, juices, and more. We deliver once a week during the day based on your area, and you can track every order.
Edit your order up to one day before delivery, pause anytime, and enjoy the flexibility of no contracts.
We proudly offer milk and juices in returnable glass bottles to help reduce waste while bringing back the freshness you remember.
Fresh food. Less waste. Delivered simply.
Coordonnées de contact
Etats-Unis
- us.modernmilkman.com
Join The Round
4,4
Excellent
706 avis
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Customer Service Feedback
I recently requested to change my delivery date, but unfortunately, my request was not addressed, and I still received a delivery.
The delivery consisted of juice that cost $7.99, along with a $9.95 delivery fee. Having a delivery for only one item at that cost is not feasible for me.
I would also like to see a larger variety of products available. The current selection seems somewhat limited, and having more options would make the service more worthwhile.
Additionally, I currently have two delivery bags that need to be returned. Please provide me with instructions on how I can return the bags.
I attempted to cancel my order online, but the instructions provided were not helpful or easy to follow. Additionally, there was no customer service phone number listed for assistance.
It would be helpful to provide clearer cancellation instructions and an easily accessible customer service contact number for customers who need assistance.
Thank you for your assistance. I look forward to your response.
Best,
Robin
18 août 2026
Réponse de Modern Milkman US
Hi Robin,
Thank you for speaking with me on the phone today!
I completely understand how frustrating it was to receive an unexpected single-item delivery with a delivery fee, especially after trying to change your schedule and facing difficulties with our online cancellation process.
I truly appreciate your thoughtful feedback regarding our product variety, customer service contact options, and website navigation. Hearing from our customers is essential for us to grow, and I have shared your comments directly with our team so we can improve.
As we discussed during our call, our team has already processed a refund to your original payment method. Please allow 5 to 10 business days for this refund to reflect on your statement, depending on your bank's processing times.
Additionally, we have scheduled a pickup for your two delivery bags on September 24, 2026. Please feel free to leave the bags out in your usual delivery spot on that date so our driver can collect them.
Thank you again for your patience, understanding, and valuable feedback while we worked through this together. If there is anything further we can help with, please do let us know.
My experience was great
My experience was great! I have visited the self checkout place in Ellington, my son & husband too, and we will continue!! Love your place and your service
28 août 2026
Réponse de Modern Milkman US
Hey Madeline,
We're so happy to hear that you and your family have had such great experiences and plan to keep ordering. Thanks for choosing us!
Réponse de Modern Milkman US
Hey there,
Thank you for your review! We're so pleased to hear that you're happy with the service allround! We truly appreciate your kind words.
I don’t know where they left my order
I don’t know where they left my order. It wasn’t in front of my door like last time. they tracked a picture but I have no idea where that is in my complex. Please come to my door with the Products and collect the bottles that are sitting outside. Thank you.
28 août 2026
Réponse de Modern Milkman US
Hi Lisa,
I’m truly sorry that you couldn’t locate your order and that it wasn’t left at your door as expected. I completely understand how frustrating and inconvenient it must be to have to search around your complex, especially when the delivery photo doesn’t make it clear where the order was left.
I did try to call you because I wanted the opportunity to speak with you personally and help resolve this, but unfortunately, I wasn’t able to reach you. I’ll be following up with you by email so I can look into the delivery and your concerns further.
I’m also sorry that your empty bottles were left outside and that you’ve had to deal with this additional inconvenience. Thank you for bringing this to my attention, and I hope I can help get this resolved for you.
Happy Customers
Order arrived on-time and accurate. Also, all the products are delicious. We look forward to our delivery every week now.
27 août 2026
Réponse de Modern Milkman US
Hey Jennifer,
Thanks for taking the time to share this review. We're so happy to hear that your orders arrive on time and are accurate, and that you can count on us for your weekly deliveries!
Réponse de Modern Milkman US
Hi Hana,
Thank you so much for taking the time to share your feedback.
I’m really pleased to hear that you’re enjoying the fresh milk and food. It means a lot to know that you’re happy with the quality of the products we provide.
Thank you again for your support and for choosing The Modern Milkman!
Quality product and customer service
Quality product, reliable delivery, delivery person very personable and knowledgeable about the products. Corry provides excellent customer service.
24 août 2026
Réponse de Modern Milkman US
Hey Joan,
Thank you for your fantastic 5-star review! We're so pleased to hear that you're happy with the quality of our products and our reliable delivery service. It's wonderful to know that Corry is providing such a great experience!
Réponse de Modern Milkman US
Hey William.
We're happy to hear everything's going so smoothly, thanks for your support!
Amazing
Amazing, spectacular, convenient, easy.. so many awesome words to describe this new discovery of mine. I can choose what I need that week to feed my family, and know where everything is coming from! Love, love, love.
25 août 2026
Réponse de Modern Milkman US
Hi there,
We are absolutely thrilled to hear how much you're enjoying your new discovery! It's wonderful to know that the convenience of choosing your weekly items and understanding their origin is such a positive experience for you and your family. Thank you for sharing your love for our service!
Responsive!
When an item is missing from my order, representative always takes care of this immediately. Keeps me always being a customer! No hassles!
15 septembre 2026
Avis spontané
Réponse de Modern Milkman US
Hey Jennifer,
We're so happy to hear that our team has consistently provided you with excellent service, thanks for taking the time to share this with us
Réponse de Modern Milkman US
Hey Iris,
Thanks for your feedback! We're so pleased to hear that you're enjoying the friendly service from our milkman, as well as the high quality of our products. Music to our ears!
Life made easy
Every week we receive fresh milk, butter, produce and baked goods. They are always delivered with care and they are always delicious. My family looks forward to the milkman each week!
22 août 2026
Réponse de Modern Milkman US
Hey Brandi,
Thanks for your wonderful review!
We're so happy to hear that your family enjoys our weekly deliveries of fresh milk, bakery items, and everything in-between. It's fantastic to know that everything is always delivered with care, just as we expect.
We truly appreciate you being part of our community!
Excellent quality
Excellent quality, ordering is so easy, great delivery!! Highly recommended!!
21 août 2026
Réponse de Modern Milkman US
Hey Kathleen,
Thank you so much for a 5-star review! We are absolutely delighted to hear that you are pleased with the quality of our products, the ease of ordering, and our delivery service. Your recommendation means a great deal to us!
Minor changes would make this stellar
The food choices are good however the cheese I ordered went out of stock. Would be nice to get replacement suggestions rather just removing it. Also, I asked for my cooler to be.zipped closed but it was left open in quite hot weather.
10 septembre 2026
Réponse de Modern Milkman US
Hi Lisa,
I’m really sorry that we missed the mark in these areas. I’m glad to hear you’re enjoying the range of food choices, but I completely understand how disappointing it is to order an item only to have it go out of stock without being offered a suitable replacement. I can appreciate how much more helpful it would be to suggest alternatives rather than simply removing the item.
I’m also genuinely sorry that your cooler was left unzipped, especially in warm weather. You had clearly provided an instruction, and I understand why you would expect it to be followed carefully.
Thank you for sharing such constructive feedback. These may seem like minor changes, but I understand how much of a difference they can make to the overall experience, and I truly appreciate you bringing them to my attention.
Horrible communication
Horrible communication, double charge and took forever to get back the funds they stole. Had to get bank involved because of a greedy employee who double charges for items not ordered.
23 août 2026
Réponse de Modern Milkman US
Hi Stanley,
Thank you for taking the time to speak with me on the phone earlier!
I completely understand your frustration regarding the billing error and the delay in getting your money returned. I truly apologize for the distress and inconvenience this situation has caused you.
As we discussed during our call, I have processed a refund for the duplicate charge back to your original payment method. Please allow 5 to 10 business days for the funds to reflect in your account, depending on your bank's processing times.
Rest assured, I have also escalated this issue directly to our technical team so they can investigate what happened and ensure system errors like this are prevented in the future.
We truly appreciate your patience while we resolved this for you.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us!
Réponse de Modern Milkman US
Hey Rosemarie,
Thank you for your wonderful review! We're so pleased to hear that you were happy with both the delivery service and the quality of your order. We truly appreciate your feedback.
I reached out to customer support…
I reached out to customer support multiple times. I received one email stating that someone would get back to me. I have not spoken to anyone yet. I was enjoying the service.
20 août 2026
Réponse de Modern Milkman US
Hi Vanessa,
Thank you for reaching out to us!
I completely understand how frustrating it must have been to contact us several times without receiving a response, especially when you’re enjoying the service and simply need timely assistance with your orders.
I tried calling you earlier, but the call went directly to voicemail. Please accept our sincere apologies for the delay in getting back to you.
Unfortunately, your email from 8 September was not automatically received. I’ve raised this with our technical team so they can investigate what happened and help prevent similar issues from occurring in the future.
I’ve also sent a follow-up email to check whether you still need assistance with amending your order. For future reference, you can make changes to your upcoming delivery directly through your account before the 10:00 AM cut-off deadline the day before your scheduled delivery day.
We truly appreciate your patience and continued support. Please feel free to reply directly to my email, and I’ll be more than happy to help with anything you still need!
The food tastes great
The food tastes great and it’s great getting the food promptly on your doorstep. Knocked really 1/2 a star because I had ordered a produce box and the cantaloupe I received molded in 2 days.
20 août 2026
Réponse de Modern Milkman US
Hi Dustin,
I’m so glad to hear that you’re enjoying the taste of our food and the convenience of having your deliveries brought to your doorstep. It really means a lot to me to hear that part of your experience has been positive.
I’m genuinely sorry, though, that the cantaloupe from your produce box spoiled so quickly. I completely understand how disappointing that must have been, especially when you expect fresh produce to last and be enjoyed over several days. This certainly isn’t the quality I want you to receive.
Thank you for taking the time to share your feedback. I truly appreciate you bringing this to my attention, and I’m sorry that this item let your otherwise positive experience down.
Réponse de Modern Milkman US
Hi Mark,
I’m truly sorry that you felt the communication from us was poor. I completely understand how frustrating it can be when you don’t receive the clear and timely communication you expect.
Thank you for answering my call and for taking the time to speak with me. As promised, I’ll be raising your feedback with the relevant team so your concerns can be reviewed and addressed properly.
I genuinely appreciate you bringing this to my attention, and I’m sorry we didn’t provide the level of communication and service you deserved.
Réponse de Modern Milkman US
Hey Dawn.
We're so pleased to hear you're enjoying fresh milk from us, thanks for your support!
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