Delivery times are a lot longer than advertised. I've had one successful order on this website, so I don't want to be too harsh. But my last order is now 17 days overdue and we have no sign of... Voir plus
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Excellent customer service. We had some garden furniture which needed replacement. The service is quick, polite and very professional. A delight to deal with them.
L'entreprise a répondu
I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Voir plus
L'entreprise a répondu
Prompt delivery great product, rubber washing bowl, have been looking to replace my original one which I have had for 11 years. Still in full working order just looks a bit tatty.
À propos de l'entreprise
Écrit par l'entreprise
Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.
Coordonnées de contact
14A Compass West, Spindus Road, L241YA, Liverpool, Royaume-Uni
- 0151 494 9412
- richard@utilitydesign.co.uk
- utilitydesign.co.uk
4,5
Excellent
878 avis
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Very prompt
Very prompt, emails confirming the order, tracking and confirmation that it was sent. Very happy.
24 juin 2024
Utility design is my go to store
Utility design is my go to store for Nordic design. Just had 4 hay outdoor chairs delivered. Chairs were in stock and arrived promptly. Good price
14 juin 2024
Regular updates re order and delivery.
Easy order process, excellent communication advising of delivery time. Regular updates giving peace of mind re order and delivery. Good competitive pricing.
6 juin 2024
I found what I wanted
It was right to order at this store! They found out-of-stock products at other stores. And he contacted me about the delivery status each time. They responded very politely. Thank you.
31 mai 2024
I’ve been bitterly disappointed by the…
I’ve been bitterly disappointed by the level of service I received on my latest order. I’ve received the single order I’ve 4 (and counting) separate deliveries, received the incorrect product, damaged products and had slow response times to my complaints. I am still without my order and have no clarity
4 juin 2024
Réponse de Utilitydesign
Hello, firstly I would like to apologise for the issues with this order of various String Items. Having spoken with Jess in our sales team I have set out below the series of events.
Initially, your order was going to be two deliveries, the first the bulk of the order and the second the outstanding set of shelves.
The first delivery did include a mispick of the incorrect coloured cabinets due to human error in our warehouse - and for this we apologise. Ity can and does happen from time to time. When you highlighted this error our team responded to your email within 3 minutes and had the collection arranged within 2hrs. You then received the delivery of the shelves and, regrettably, one of the shelves had some transit damage. You informed us of this on a Saturday evening of a bank holiday weekend. As soon as the team was back in the office they responded and arranged to send you a replacement shelf. The delay in sending the replacement was due to a hiatus in the warehouse team's holiday commitments and subsequent sales team handover notes delay. Jess picked this up upon her return on 29the May and responded on the 30th.
The rest of the order was dispatched in four boxes and from the tracking notes it looks like one of the boxes is still in transit to you. You can see this on the FedEx tracking with your most recent consignment number.
You contacted us last night while our offices were closed to inform us of further transit damage. Our team is currently arranging a replacement for you and will be in touch shortly to confirm. Hopefully this will finally resolve the outstanding issue.
Best wishes,
Richard
Items that say In Stock not in stock
Item was advertised as In Stock on site but after ordered and paid suddenly was not in stock and 3 weeks wait for item. Fedex didn't attempt to deliver on day specified.
31 mai 2024
Availability of stock
Availability of stock. Fast delivery. Well packaged and a beautiful product.
28 mai 2024
great delivery service and packaging…
great delivery service and packaging was impeccable.
28 mai 2024
Clear communication around time line of…
Clear communication around time line of construction and delivery.
Excellent service and product.
24 mai 2024
Ordered items not in stock and damaged
Ordered 2× blomus panola shelves with their brackets in two different colours. I first got an email saying that one of the colours was out of stock so decided to proceed with the other colour only. I was then notified again that one of shelves (last in stock) was damaged at the corner and was given a discount for it. When I received the package,the shelves were the correct colour (nomad) but the brackets were black instead of nomad. Returned the package and got refunded after multiple email exchanges. Very frustrating and disappointing experience.
18 mars 2024
Réponse de Utilitydesign
Hello - I'm afraid all I can do was apologise. These were clearance items and were wrongly stock taken, hence the complete mess up. I'm sincerely sorry.
Best wishes
Richard
Could do much better
The process of buying and the price paid was excellent. The delivery of the goods and the time taken from order to delivery was poor. Using Palletways was over complicated. No proper window of delivery and delivery was made on the wrong day.
23 mai 2024
Réponse de Utilitydesign
Hello Mark - thank you for your order and I am sorry the delivery has let you and us down. When we use third party couriers we are always at their mercy. Palletways are supposed to arrange delivery with the customer direct on a date to suit them so I am at a loss as to why this was not done. We will be contacting them to ascertain why.
In the meantime we hope the weather improves so you can enjoy your furniture.
Best wishes
Richard
I haven’t received this item
17 mai 2024
Réponse de Utilitydesign
Hello - I am sorry to hear this. We have just checked the status and they are out for delivery today pre 6pm.
Best wishes,
Richard
Great service all round
Great service all round, efficient communications and speedy delivery.
7 mai 2024
Staff I dealt with were delightful and…
Staff I dealt with were delightful and speed of delivery was impressive.
Definitely recommend.
1 mai 2024
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