Delivery times are a lot longer than advertised. I've had one successful order on this website, so I don't want to be too harsh. But my last order is now 17 days overdue and we have no sign of... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Excellent customer service. We had some garden furniture which needed replacement. The service is quick, polite and very professional. A delight to deal with them.
L'entreprise a répondu
I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Voir plus
L'entreprise a répondu
Prompt delivery great product, rubber washing bowl, have been looking to replace my original one which I have had for 11 years. Still in full working order just looks a bit tatty.
À propos de l'entreprise
Écrit par l'entreprise
Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.
Coordonnées de contact
14A Compass West, Spindus Road, L241YA, Liverpool, Royaume-Uni
- 0151 494 9412
- richard@utilitydesign.co.uk
- utilitydesign.co.uk
4,5
Excellent
878 avis
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Great company to deal with
Great company to deal with - excellent item, very fast & free DPD delivery - all in all a great experience. Thank you.
29 avril 2025
Réponse de Utilitydesign
Hi Jennifer - and thank you so much for this review.
Have a lovely bank holiday weekend.
Best wishes,
Richard
Brilliant independent shop
I’ve ordered from Utility a couple of times and love the brands and products they sell. With my most recent order there were a couple of issues but the customer service team were brilliant and sorted it right away. I will definitely be ordering more things!
14 avril 2025
Avis spontané
Réponse de Utilitydesign
Thank you Clare for this lovely review. A lovely way to start the long weekend. Enjoy your Easter!
Best wishes,
Richard and all at Utility
High quality service as ever
High quality service as ever. The delivery was prompt, the item well packaged. I love my new coat hanger!
31 mars 2025
Réponse de Utilitydesign
Thanks for your continued custom Alice. We're very happy to hear that your experience lived up to our expectations. Thank again, Shaun.
Réponse de Utilitydesign
Thanks for your order, and for taking the time to review.
Everything amazing..except for…
Everything amazing..except for delivery. The driver left pallet and big box in between two cars, two houses down. Refused to take the pallet or provide a reason why he was leaving it there. You might want to reconsider delivery services, the quality of your products deserves better
31 mars 2025
Réponse de Utilitydesign
Hello Teresa - I'm sorry to read this review, especially when the rating has been assessed on our third party delivery company Palletways. Having looked at your order I can see delivery was free on this order. Palletways only offer a kerbside delivery service on a pallet. This keeps the delivery costs down or free for you as a customer. We do this as invariably nobody likes paying for delivery. As you live on a road with cars parked either side Palletways will only drop on the kerbside where they reasonably can without blocking the road and being nearest to your property. The team here did email regarding this and setting out the nature of the delivery on 31st March. If we were to offer a full installation service on this order this would have been in the region of £150 and we simply do not have enough margin to absorb this cost as well as the 20% off on the item during the time your purchased. I do hope you understand but in the meantime hope you love the bench and any frustration is short lived.
Best wishes,
Richard
From my initial enquiry to the…
From my initial enquiry to the delivery, I always had a quick, friendly and professional response. We are so delighted with our Montana Save Sideboard. The choice of colours allowed us to very closely match to an existing piece of furniture. Couldn’t be happier with the service and furniture.
24 mars 2025
Avis spontané
Réponse de Utilitydesign
Hello Kate, thank you for talking the time to review us in this way and we're over the moon you are so pleased with your sideboard - enjoy it, it's a gorgeous piece of furniture.
Best wishes
Richard
Excellent customer service
Excellent customer service, my query was answered and resolved quickly. Delivery was fast and the glasses I ordered arrived well packaged.
I would highly recommend Utility Design and I will be shopping with them again.
17 février 2025
Avis spontané
Réponse de Utilitydesign
Hello Nicola - thank you for this review, its very kind of you to take the time to write it.
Best wishes,
Richard
Will Use Again
Fantastic experience from beginning to end. Delivery date was not convenient so team accommodated later date without fuss. Lovely staff. Bought beautiful glass water carafe with stopper. Well packed and great delivery. Will use company again.
18 février 2025
Avis spontané
Réponse de Utilitydesign
Hello Penelope and thank you for taking the time to write this review. It's made our Saturday!
Best wishes,
Richard
Order took far too long to arrive and…
Order took far too long to arrive and when it did the wrong products were delivered. A complete waste of time.
I received a response which was factually incorrect. New lights have not been ordered. Our order has been cancelled and we await an immediate refund.
27 février 2025
Réponse de Utilitydesign
Hello - I can only sincerely apologise. Having reviewed the order notes I see the wrong lights were delivered by the supplier. The team have arranged collection and refund on return at your request.
Richard
Shocking
I wish it was possible to give 0 stars!! Ordered and selected the option of royal mail 48hour tracked delivery, received no email from royal mail and have still not received the parcel almost a month later! Correspondence is ongoing and have still not received a refund the customer service is poor and I will not be ordering from here again and would encourage others to avoid also.
6 février 2025
Avis spontané
Réponse de Utilitydesign
Hello Jess - I have just left you a voicemail. Naturally we are always disappointed to receive negative reviews, especially when we have been judged on Royal Mail's performance in this instance. As the correspondence from Lois explained the item we sent was lost by Royal Mail (despite being sent by us on 16th January) and, under their regulations for declaration of loss and replacement/ compensation, they request 30 days to allow the parcel to be delivered in the event it may have been mislaid or misrouted.
This turned up back in our warehouse from them this afternoon and on receipt we issued you with a refund as you had requested. Can you please check your junk mail as you were emailed a copy of the refund confirmation before we received your review?
Thank you
Richard
100% recommended
Really clear communication, very prompt responses, friendly and professional staff, immaculate delivery service and great product!!
29 janvier 2025
Excellent item and service
3 février 2025
Fast and efficient delivery of my item
Fast and efficient delivery of my item. It was very well packed so arrived in perfect condition.
29 janvier 2025
It was a great experience, the efficiency of delivery
It was a great experience, quality of the product and the efficiency of delivery
30 janvier 2025
fraudsters
we ordered 2 items, they only sent one. We didn't get around to checking the parcel until a few days later and we were met with unfriendly emails about them being a small business... They never apologized or sent proof that they sent both items. Left us with nothing! will NEVER order from them again.
15 janvier 2025
Avis spontané
Réponse de Utilitydesign
Hello - we are only now able to reply due to Truspilot's reply portal having a fault. These were actually ordered by another customer (based on the order number) but we can confirm the order was dispatched on 10th January by DPD with both shades wrapped together - and collected from a nominated store on 15th January. It was not until 20th January that we were advised that there was a problem with the order. We do advise explicitly in all our correspondence with customers (and in our terms and conditions) that orders must be checked and damages/ shortages etc reported within 24 hours. We have had this policy in place since 2005 both to protect customers to ensure dafe delivery of their purchases and ourselves from potential fraud - as well as to follow up any potential claims with the courier concerned.
We did a stock check on the day the order was dispatched - and after - but there were no discrepancies in that particular line value - and we only sold 2 of that variant to the customer who ordered them on that day. To mitigate issues we have one person picking orders against the order and a different packing and the picking list is checked each time. Furthermore, the parcel was not reported as damaged or opened in any way. We therefore have no reason to doubt there were any shortages in the parcel sent.
The Utility Team
Very quick and efficient service
Very quick and efficient service. Impressive as over Christmas period. Delivered to the door (many couriers fail to find us!). Very happy, thank you.
30 décembre 2024
Prompt well packaged delivery
30 décembre 2024
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