Utilitydesign Avis 

The staff at utility Design were very polite and helpful. I phoned several times to check various things during the order period and around the delivery. They were good to their word and also backed up emails with phone calls to ensure I was satisfied.

Helpful when needing help with my order.

One item was not immediately available in the warehouse. To complete and despatch the order on time, they went the extra mile to source it from a retail outlet.

Great product and very efficient delivery

The delivery was far quicker than promised: 2 days instead of 2-3 weeks!! Need I say any more.

So far a bad experience.
Advertised lower prices online and did not honour them. Fine, that’s legal.

I chose to order. In stock item, next day delivery. Had handyman come over only to find out the wrong item has been delivered.
Upon contacting them they seem more concerned about getting their wrong item back than correcting their mistake, as they want to get it back first before delivering the right item.

I have to chase them and there’s no resolution, a respectable company would already have the right item with me. I ordered a next day delivery, it’s part of the price. Now I’m left waiting and wasting my time. Not to mention having to call the handyman again.

Mistakes happen but this is just bad business.

The order number is 1000092004
I was waiting for a call back today but it’s the end of the day so yet another day passes without my item.

This response is rather unpleasant I must say, so no I don’t see your side.
You committed to selling something as well as a delivery time frame. Get extra staff if you can’t handle it. As well as risking not getting your item back, it is *your* mistake to fix not mine.
No one has even followed up on this today apart from here where it’s public so you took notice. I didn’t rush off to make a public review immediately but after repeated bad service and no follow up I will!
If you are busy making more sales then I’m wholly unsympathetic.

I was a happy customer and bought from you before (sorry for lack of positive review, I do have other things to do!) and this isn’t what I was expecting.

This response is actually worse, not better.

Amazing service from everybody from start to finish, on the sales floor, over emails and the delivery people, everybody was excellent. Thank you!

Happy with produce got a bit of discount also, but took a very long time to come. On the plus side packaged well and all in good order.

Great service, at a competitive price! Delivery within 48 hours and safely packaged. Highly recommend!

Excellent choice, great service, fast delivery.

I did order Usm tv units , Hay weekday bench , hay doormat since 22 of Aug the part delivery was bit messy , I was stress out arrive , and turn out is doormat. Also it have a lot of waiting and uncertainty the other 2 products when is it arrive . Haven’t receive my other 2 products still in Oct … it was said 4-6 weeks but seem not ETD yet .i could recommend other consider twice before place made to order with them..

50% of the chairs that were delivered were damaged. This was not in transit so the quality control must have failed. Am waiting for refund.

Update: I have been very impressed with the aftercare I have received from Utility Design since the faulty chairs were delivered. I kept a few at a discount and the others have been replaced. The communications from customer services have been promt, helpful and I am delighted with the chairs.

Next day delivery. Easy order website. Great price.

Brilliant, helpful service, cannot fault utilitydesign in any way.

Waited too long for item to be delivered

I messaged Utility about the returns process (i want to swap one product for two slightly different ones) and i have not had a response yet.

Update. I was contacted by the team at Utility and they could not have been more helpful. My issue is resolved and I am a happy customer. Thanks to Utility for sorting everything out so efficiently and with good humour

No issues. Ordered items, arrived on time and undamaged. Enough said.

Had managed to track down a Normann Copenhagen washing up bowl with Utility Design (they appear to be as rare as hens teeth!!). The bowl arrived within a couple of days and thrilled - it’s been a long by search!