With regard to the VISION plan with UTMOST--BEWARE Good fund options, but ruined by astronomical fees The Fees: The internal management and administration charges to run this Vision plan are hu... Voir plus
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Lisez les avis des autres
This was an old policy so I had to go through the main phone line to find the correct department, so that could be improved. However once speaking with Zian Naeem he provided great customer service... Voir plus
L'entreprise a répondu
I spoke with Zain Naeem, who was very professional and extremely helpful. He addressed everything I needed during the call and also proactively advised me of an additional document I may require.
Danielle Lewis went above and beyond to help. I have a client whose circumstances have changed and who now needs to access funds as quickly as possible. A fund merger has unfortunately caused d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
Coordonnées de contact
4,0
Bien
878 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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EMC switch handling
In dealing with a recent discretionary client on-boarding case, I have received prompt assistance from Emilie W in the External Management & Custody Opps team at Utmost Isle of Man. Her responses to our queries have been fast, and our case was handled efficiently. Thank you again Emilie, it has been a pleasure to deal with you throughout.
27 février 2026
Avis spontané
Réponse de Utmost International
Dear Tanya,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The very prompt and efficient service…
The very prompt and efficient service from Sinead
26 février 2026
Avis spontané
Réponse de Utmost International
Dear John,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Zain was very helpful
Zain was very helpful, efficient and friendly. The perfect customer experience
27 février 2026
Avis spontané
Réponse de Utmost International
Dear Mathew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Leah Casey Help
Leah's handling of my telephone query, helpfulness and knowledge - all spot on and followed up by an email.
26 février 2026
Avis spontané
Réponse de Utmost International
Dear Emma,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
So unusual
So unusual, and wonderful, to have the 'phone answered by an extremely polite and helpful human being. My call was quickly transferred to somebody who could help. I received a prompt email reply which provided me with the information I required. Congratulations,an excellent service.
23 février 2026
Avis spontané
Réponse de Utmost International
Dear Customer,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Prompt response to request to enable…
Prompt response to request to enable internet access to account.
Clear instructions.
Secure 2 step login
One follow request for assistance, different subject which i anticipate similar service
25 février 2026
Avis spontané
Réponse de Utmost International
Dear Tom,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Online account access restoration
The help I was given was fast and precise
25 février 2026
Avis spontané
Réponse de Utmost International
Dear Libor,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Kieran solved what others ignored…
Kieran solved what others ignored despite our asking.
Good person
23 février 2026
Avis spontané
Réponse de Utmost International
Dear Robin,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Thank you Emily Hughes
Emily Hughes was very patient, helpful and efficient. She guided me through some difficulties setting up account authentication. All sorted now.
19 février 2026
Avis spontané
Réponse de Utmost International
Dear Thomas,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Réponse de Utmost International
Dear Ian,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Réponse de Utmost International
Dear Petri,
Thank you for your feedback - we would be happy to discuss further with you. Please reach out to relationshipmanagement@utmostgroup.com quoting your policy number.
Kind Regards, Utmost.
Log in difficulty
After some initial delays, I received a phone call from Leah who talked me through my log in problem. She was very helpfull
20 février 2026
Avis spontané
Réponse de Utmost International
Dear Paul,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
prompt and clear response to my enquiry
21 février 2026
Avis spontané
Réponse de Utmost International
Dear Michael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Dismal handling of my problem
Dismal handling of my problem despite admission of error.
20 février 2026
Avis spontané
Réponse de Utmost International
Dear David,
Thanks you for reaching out - we are sorry to hear that you have had a difficult experience with your inquiry. We will ensure that your feedback is taken on board and addressed.
Should we be able to assist with any future inquiries please do not hesitate to reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Exceptionally responsive customer…
Exceptionally responsive customer service
20 février 2026
Avis spontané
Réponse de Utmost International
Dear Neil,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Utmost International registration
We experienced some issues registering on the Utmost portal. Many thanks to Kieran, who kindly helped us, and the registration then went smoothly
19 février 2026
Avis spontané
Réponse de Utmost International
Dear Yuliia,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Monthly advice on portfolio worth
Unable to use new rquirement for phone QR, but Ms Stratan was most helpful and patient in showing how to get a monthly update on the state of my portfolio. It is good to know there are some companies which care about more elderly investors. Well done, thank you very much
16 février 2026
Avis spontané
Réponse de Utmost International
Dear Jonathan,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Admin of bonds Isle of Man requires review
Confusing forms, poor and conflicting guidance as to how to fill in forms, very long waits (1hour +) to get through on the phone, very slow to issue essential tax documentation. Altogether a painful experience.
12 février 2026
Avis spontané
Réponse de Utmost International
Dear Customer,
Thank you for reaching out - we are sorry to hear you have struggled with your query. We would be happy to support you further.
Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
Quick answers!
18 décembre 2025
Avis spontané
Réponse de Utmost International
Dear Hans,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Leah was really helpful.
18 février 2026
Avis spontané
Réponse de Utmost International
Dear Taylor,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
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