This was an old policy so I had to go through the main phone line to find the correct department, so that could be improved. However once speaking with Zian Naeem he provided great customer service... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I am the client and you have failed to deliver me a service that I think is acceptable. Why should you dictate that I must have 2 factor authentication when I don’t want it? I want access to my accoun... Voir plus
Danielle Lewis went above and beyond to help. I have a client whose circumstances have changed and who now needs to access funds as quickly as possible. A fund merger has unfortunately caused d... Voir plus
L'entreprise a répondu
Very easy and quick to connect to the Customer Support team on the phone. The team member was very cordial, sharp and quick to understand the issue and resolve it.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
Coordonnées de contact
4,0
Bien
875 avis
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Réponse de Utmost International
Dear Judith,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Inconsistency of information required
Inconsistency of information required. Sometimes staff review cases as a tick box exercise rather than individually - due to their workload.
10 mars 2026
Avis spontané
Réponse de Utmost International
Dear Customer,
Thank you for reaching out - we are sorry to hear you have struggled with your query. We would be happy to support you further.
Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
Réponse de Utmost International
Dear John,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very efficient policy opening and…
Very efficient policy opening and responsive to email queries.
3 mars 2026
Avis spontané
Réponse de Utmost International
Dear Matthew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very positive experience
I have been dealing with this company for the last 9 months and found them incredibly helpful. First Claire and then latterly Abi, they have both replied promptly been very friendly and answered queries as well as dealt with instructions in a timely manner. My experience with Utmost has been very positive and I hope both Claire and Abi are recognised by their employers for their excellent work and customer relationships.
5 mars 2026
Avis spontané
Réponse de Utmost International
Dear Nicola,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Brilliant service
Leah was wonderful with my request and for helping me complete the quite intricate work I needed to do with my account. Patient and informative in sorting out my incompetence! Please thank her for making complicated things easy.
4 mars 2026
Avis spontané
Réponse de Utmost International
Dear Hugh,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Zain was excellent
Zain was excellent - listened well and responded brilliantly
5 mars 2026
Avis spontané
Réponse de Utmost International
Dear Customer,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Tina Corkish from the Money Out team…
Tina Corkish from the Money Out team obtained resolution of a problem affecting an elderly client, who is having to deal with the problem of a daughter stranded in the gulf .
5 mars 2026
Avis spontané
Réponse de Utmost International
Dear Martin,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Help in accessing my account online
Paula in Customer Services was so helpful and patient in resolving my account access problem which at the end of the day was of my own doing ! She is a great asset to your company
5 mars 2026
Avis spontané
Réponse de Utmost International
Dear Clive,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Katherine Lombard-Chibnall is a legend
Katherine Lombard-Chibnall is a legend
Katherine is extremely effective and proactive
5 mars 2026
Avis spontané
Réponse de Utmost International
Dear Jed,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Réponse de Utmost International
Dear Hans,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
I always liaise with Laura Maguire for…
I always liaise with Laura Maguire for years now and she is such a pleasant and helpful person. Greatly valued.
4 mars 2026
Avis spontané
Réponse de Utmost International
Dear Elaine,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
We began a withdrawal (transfer)…
Edit: monies have left our account but are not where they were supposed to be transferred, who knows where funds have gone, as noone at Utmost has communicated with us over the entire process.
We began a withdrawal (transfer) process in mid November. It is March and no transfer. The monies are needed urgently now. No explanation for such a crazy and unexpected delay so far. It has been highly frustrating and stressful. We don't withdraw regularly, and have exhibited no suspicious financial behaviour whatsoever. We answered security questions 2 weeks ago. Very odd and undesirable service towards very longterm customers.
3 mars 2026
Avis spontané
Réponse de Utmost International
Dear Kate,
Thank you for reaching out - we are sorry to hear you have struggled with your withdrawal. We would be happy to support you further.
Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
No trouble with you Sarah3
No trouble with you Sarah. Utmost have made logging on too diificult for me and dont appear to be able to do anything to make my accesst to my account easy or acceptable to me .
As previously indicated I would liketo receive regural updates concerning my investments through the post
I would again remind everyone that for 25 years I had no trouble whatsoever logging on.
Kind Regards,
Alan
3 mars 2026
Avis spontané
Réponse de Utmost International
Dear Mr Mitchell,
We are sorry to hear you have struggled with the multi factor authentication on our website. Please be assured that this has been implemented to increase the security of your account. We will be in touch to see if we can support further.
Kind Regards, Utmost.
I find Utmost very easy to deal with
I find Utmost very easy to deal with, which is most important to me. They answer any questions I have almost immediately which is a pleasure and are always very professional and respectful.
3 mars 2026
Avis spontané
Réponse de Utmost International
Dear Emma,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
One of the worst companies when it…
One of the worst companies when it comes to surrendering your plan and closing the account. They have endless list of requirements, but the main problem is that they request one thing, once you send it to them a week later they request another and then it goes on in endless circles.
2 mars 2026
Avis spontané
Réponse de Utmost International
Dear Sasha,
Thank you for reaching out - we are sorry to hear you have struggled with your query. We would be happy to support you further.
Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
Réponse de Utmost International
Dear Claire,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
EMC switch handling
In dealing with a recent discretionary client on-boarding case, I have received prompt assistance from Emilie W in the External Management & Custody Opps team at Utmost Isle of Man. Her responses to our queries have been fast, and our case was handled efficiently. Thank you again Emilie, it has been a pleasure to deal with you throughout.
27 février 2026
Avis spontané
Réponse de Utmost International
Dear Tanya,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The very prompt and efficient service…
The very prompt and efficient service from Sinead
26 février 2026
Avis spontané
Réponse de Utmost International
Dear John,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Zain was very helpful
Zain was very helpful, efficient and friendly. The perfect customer experience
27 février 2026
Avis spontané
Réponse de Utmost International
Dear Mathew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
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