This was an old policy so I had to go through the main phone line to find the correct department, so that could be improved. However once speaking with Zian Naeem he provided great customer service... Voir plus
L'entreprise a répondu
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Danielle Lewis went above and beyond to help. I have a client whose circumstances have changed and who now needs to access funds as quickly as possible. A fund merger has unfortunately caused d... Voir plus
L'entreprise a répondu
This is not the best time to ask for a review. I am trying to work out how your company missed my change of address for four or five years,leading me into possible tax disadvantages.
L'entreprise a répondu
Very easy and quick to connect to the Customer Support team on the phone. The team member was very cordial, sharp and quick to understand the issue and resolve it.
À propos de l'entreprise
Écrit par l'entreprise
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
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4,0
Bien
872 avis
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MFA Set up
Leah Casey was amazing helping me set up my MFA correctly - which I hadn't done in the first place. She explained everything fully to me and was lovely to talk to. At the end of the call everything was working great. Thanks Leah!
19 mars 2026
Avis spontané
Réponse de Utmost International
Dear Susan,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
They have taken a year to achieve…
They have taken a year to achieve nothing in moving from company policy to my personal policy with them.
They have not picked up the phone once in years...
Holding my assets hostage at this point, stay away at all cost.
16 mars 2026
Avis spontané
Réponse de Utmost International
Dear Johannes,
Thank you for reaching out - we have been unable to locate your policy with the information provided but would be happy to support you further. Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
Very helpful agent on the phone.
Very helpful agent on the phone.
Sent me appropriate information for my needs.
12 mars 2026
Avis spontané
Réponse de Utmost International
Dear Sefia,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Ett mycket positivt omdöme
Jag vill gärna ge ett mycket positivt omdöme om den person som hjälpte mig när jag ringde er kundtjänst.
Hon var mycket hjälpsam och bemötte mig på ett vänligt och professionellt sätt. Det kändes verkligen som att hon tog sig tid och att mitt samtal inte på något sätt var till besvär, vilket jag uppskattade mycket.
Jag vill också särskilt lyfta fram hur taktfull hon var i sitt sätt att kommunicera. Hon anpassade sin talhastighet och förklarade saker lugnt och tydligt, vilket gjorde det betydligt lättare för mig att förstå informationen.
Sammanfattningsvis vill jag ge henne högsta betyg – 10 av 10. Hon representerar ert företag på ett utmärkt sätt genom sitt professionella och empatiska kundbemötande.
16 mars 2026
Avis spontané
Réponse de Utmost International
Dear Mikael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Sarah understood my problem immediately…
Sarah understood my problem immediately and was very patient as I asked further questions. She replied promptly and accurately.
She supplied relevant instructions and provided documentation that I requested.
She displayed a professional yet friendly response to my query.
Perfect customer service
13 mars 2026
Avis spontané
Réponse de Utmost International
Dear Andrew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very helpful customer service.
Very helpful customer service.
The lady I spoke to quickly addressed my query and sent the information by email immediately
13 février 2026
Avis spontané
Réponse de Utmost International
Dear Caroline,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Delays and no excuses
It has now been over a week since utmost told me a payment was ready to be made and all checks completed. This payment was supposed to be on my 25th birthday which was over two weeks ago. They give me absolutely no information over the phone with ‘it’ll be any day now’ type replies. They caused similar extended delays with my sisters inheritance pay out a few years ago on her 25th with no excuse the either. Incredibly stressful and irritating!
14 mars 2026
Avis spontané
Réponse de Utmost International
Dear Alex,
Thank you for taking the time to leave a review - feedback is important to us. We have located your case and can confirm that payment has been made. You should expect to receive it on your account in the coming days.
Should you wish to discuss further please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review.
Kind Regards, Utmost.
The investment has performed2026 Review well
The investment has performed well - if I have a problem it is a lack of updated account info - I would prefer to have a written account of my investment every 6 months but apart from that I an very happy with Utmost in general
13 mars 2026
Avis spontané
Réponse de Utmost International
Dear Gazza,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our product.
Should you require information on your policy that is not readily available via our online platform please reach out at relationshipmanagement@utmostgroup.com and we will look to support.
Kind Regards, Utmost
Quick Resolution
What started as a potential issue was resolved quickly and efficiently recognizing the importance of customer service - especially Leah in customer services Ireland, Marika and Nigel Adam. Thank you
12 mars 2026
Avis spontané
Réponse de Utmost International
Dear Sue,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Poor Custmer Service
I have been trying for 7 months to get Utmost to provide details of a policy that they hold in my name. Through a mixture of either not responding or asking for more information I still haven't succeeded.
12 mars 2026
Avis spontané
Réponse de Utmost International
Dear Julian,
Thank you for taking the time to leave a review - feedback is important to us. We have located your inquiry and the team will be in touch shortly to support.
Should you require any further assistance please reach out at relationshipmanagement@utmostgroup.com and we will be happy to help.
Kind Regards, Utmost.
GREAT SERVICE FROM LEAH CASEY
Calm ownership of requirements and explained everything and dealt with it really quickly and with great personality.
12 mars 2026
Avis spontané
Réponse de Utmost International
Dear Martin,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The level of incompetence is beyond…
The level of incompetence is beyond belief
After a long phone call with the promise of help in obtaining my money , I received an email with the same information that had already been sent to me several times
I have been waiting for MY money to be transferred to my Spanish bank for 8 months now
Have sent requested documents on many occasions! Still no closer to receiving it
Disgusting Both Abbey Wealth and Utmost International
15 juillet 2025
Avis spontané
Réponse de Utmost International
Dear Michael,
Thank you for reaching out feedback is important to us. We have reviewed your case and can see that payment has been made. Whilst we understand your frustration with what seems like delays, we are also bound to fulfil our obligations with regards to customer due diligence.
Should we be able to assist on this or any future queries please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review.
Kind Regards, Utmost.
Friendly, helpful staff, but things take a while
It can take a while to make a withdrawal (up to 3 weeks), but in this case it was quite a lot quicker. The staff are friendly and helpful, but it would be good to get a progress update along the way.
10 mars 2026
Avis spontané
Réponse de Utmost International
Dear Antony,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Should you require information on your policy or transaction that is not readily available via our online platform please reach out at relationshipmanagement@utmostgroup.com and we will look to support.
Kind Regards, Utmost
Customer support
The response and service from the customer support team was very helpful. They replied quickly to my email and supported me with my questions. Jeewan provided all of the information with clarity. Thank you.
9 mars 2026
Avis spontané
Réponse de Utmost International
Dear Matt,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very friendly and helpful customer…
Very friendly and helpful customer service with easy to understand access instructions
11 mars 2026
Avis spontané
Réponse de Utmost International
Dear Vicky,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Prompt & Great response
Prompt response, very clear instructions. Great service from Sarah
11 mars 2026
Avis spontané
Réponse de Utmost International
Dear Prasad,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Zain was very fast to help with my…
Zain was very fast to help with my queries and send over all the relevant information.
10 mars 2026
Avis spontané
Réponse de Utmost International
Dear Kismet,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Réponse de Utmost International
Dear Judith,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Inconsistency of information required
Inconsistency of information required. Sometimes staff review cases as a tick box exercise rather than individually - due to their workload.
10 mars 2026
Avis spontané
Réponse de Utmost International
Dear Customer,
Thank you for reaching out - we are sorry to hear you have struggled with your query. We would be happy to support you further.
Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
Réponse de Utmost International
Dear John,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
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