This was an old policy so I had to go through the main phone line to find the correct department, so that could be improved. However once speaking with Zian Naeem he provided great customer service... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Danielle Lewis went above and beyond to help. I have a client whose circumstances have changed and who now needs to access funds as quickly as possible. A fund merger has unfortunately caused d... Voir plus
L'entreprise a répondu
This is not the best time to ask for a review. I am trying to work out how your company missed my change of address for four or five years,leading me into possible tax disadvantages.
L'entreprise a répondu
I can not praise and thank Jason Hogan (Cust Supprt) enough. His explanation / knowledge of the "bond" and history etc were exemplary. A worthy model and example for others to imitate
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
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865 avis
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Prompt, professional
Prompt, professional answers. Immediate reaction on the problems. Clear, definite instructions and flexibility.
27 mars 2026
Avis spontané
Réponse de Utmost International
Dear Gabor,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Réponse de Utmost International
Dear Bernard,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Julie was very helpful and explained…
Julie was very helpful and explained everything clearly
26 mars 2026
Avis spontané
Réponse de Utmost International
Dear Klant,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
I value Laura Maguire tremendously as…
I value Laura Maguire tremendously as she is very helpful and always replies quickly and always is patient when I have questions. So I hope that she will stay with you for a long time!
I do NOT appreciate your extremely high monthly fees which have made me consider looking for another company with lower fees.
24 mars 2026
Avis spontané
Réponse de Utmost International
Dear Lena,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
With regards to the monthly fees, these will be charged in line with the terms & conditions of the policy that you should have received from your financial adviser at set up.
Kind Regards, Utmost
The access to my utmost account
Sorry, till now I was not able to get access to my utmost account.
I inserted always my yahoo username and the correct password, but my account as a result is still unavailable.
Please, try to help me to give me back my access to my account.
Regards
Filippo Motta
Ps sorry I dont like to write my policy number
24 mars 2026
Avis spontané
Réponse de Utmost International
Dear Filippo,
Thank you for reaching out - we will be happy to assist you. Please contact us on relationshipmanagement@utmostgroup.com quoting your policy number and this review so we can support you further.
Many Thanks
Elaine
A shocking company
A shocking company. They demanded unnecessary paperwork from me after my husband's death from terminal cancer. I had to "prove he didn't commit suicide" to pay HIS PENSION!! Not life insurance HIS PENSION. After watching my poor husband suffer horribly and die in the way he did, I had to "prove he didn't commit suicide". It was traumatic and deeply upsetting. These people are awful.
They refused to release funds without the "proof", which would leave me destitute. Payment was finally promised 5 WEEKS ago and I am STILL WAITING.
This is sharp practice and abuse of the vulnerable. DO NOT TOUCH WITH A BARGE POLE.
EDIT.
At the time of their respnse stating payment had been made, it had NOT. IT STILL HAS NOT BEEN MADE.
24 mars 2026
Avis spontané
Réponse de Utmost International
Dear Sara,
Thank you for taking the time to leave a review - we are very sorry to hear of your experience, particularly at a difficult time for you.
We have checked the case and the payment has been made. If you have queries in regards to this or wish to discuss in more detail, please reach out at relationshipmanagement@utmostgroup.com and we will be happy to support you.
Kind Regards, Utmost.
Réponse de Utmost International
Dear Anne,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our product.
Kind Regards, Utmost
Extremely friendly and efficient
Extremely friendly and efficient. Perfect in every way. T
21 mars 2025
Avis spontané
Réponse de Utmost International
Dear Michael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The Customer Service Administrator…
The Customer Service Administrator replied promptly
including the required documentation to be completed by us in order meet our objectives.
In addition detailed legal requirements were noted which have to accompany the return of our completed
application.
20 mars 2026
Avis spontané
Réponse de Utmost International
Dear Michael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
My queries were dealt with efficiently.
20 mars 2026
Avis spontané
Réponse de Utmost International
Dear Charles,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Réponse de Utmost International
Dear Peter,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Julie Fellows is an excellent company representative.
I needed a significant amount of past reporting and Julie Fellows was very helpful, fast, and efficient. She took the time to really understand what I needed.
16 mars 2026
Avis spontané
Réponse de Utmost International
Dear Cliff,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very helpful lady
17 mars 2026
Avis spontané
Réponse de Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
MFA Set up
Leah Casey was amazing helping me set up my MFA correctly - which I hadn't done in the first place. She explained everything fully to me and was lovely to talk to. At the end of the call everything was working great. Thanks Leah!
19 mars 2026
Avis spontané
Réponse de Utmost International
Dear Susan,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
They have taken a year to achieve…
They have taken a year to achieve nothing in moving from company policy to my personal policy with them.
They have not picked up the phone once in years...
Holding my assets hostage at this point, stay away at all cost.
16 mars 2026
Avis spontané
Réponse de Utmost International
Dear Johannes,
Thank you for reaching out - we have been unable to locate your policy with the information provided but would be happy to support you further. Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
Very helpful agent on the phone.
Very helpful agent on the phone.
Sent me appropriate information for my needs.
12 mars 2026
Avis spontané
Réponse de Utmost International
Dear Sefia,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Ett mycket positivt omdöme
Jag vill gärna ge ett mycket positivt omdöme om den person som hjälpte mig när jag ringde er kundtjänst.
Hon var mycket hjälpsam och bemötte mig på ett vänligt och professionellt sätt. Det kändes verkligen som att hon tog sig tid och att mitt samtal inte på något sätt var till besvär, vilket jag uppskattade mycket.
Jag vill också särskilt lyfta fram hur taktfull hon var i sitt sätt att kommunicera. Hon anpassade sin talhastighet och förklarade saker lugnt och tydligt, vilket gjorde det betydligt lättare för mig att förstå informationen.
Sammanfattningsvis vill jag ge henne högsta betyg – 10 av 10. Hon representerar ert företag på ett utmärkt sätt genom sitt professionella och empatiska kundbemötande.
16 mars 2026
Avis spontané
Réponse de Utmost International
Dear Mikael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Sarah understood my problem immediately…
Sarah understood my problem immediately and was very patient as I asked further questions. She replied promptly and accurately.
She supplied relevant instructions and provided documentation that I requested.
She displayed a professional yet friendly response to my query.
Perfect customer service
13 mars 2026
Avis spontané
Réponse de Utmost International
Dear Andrew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very helpful customer service.
Very helpful customer service.
The lady I spoke to quickly addressed my query and sent the information by email immediately
13 février 2026
Avis spontané
Réponse de Utmost International
Dear Caroline,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Delays and no excuses
It has now been over a week since utmost told me a payment was ready to be made and all checks completed. This payment was supposed to be on my 25th birthday which was over two weeks ago. They give me absolutely no information over the phone with ‘it’ll be any day now’ type replies. They caused similar extended delays with my sisters inheritance pay out a few years ago on her 25th with no excuse the either. Incredibly stressful and irritating!
14 mars 2026
Avis spontané
Réponse de Utmost International
Dear Alex,
Thank you for taking the time to leave a review - feedback is important to us. We have located your case and can confirm that payment has been made. You should expect to receive it on your account in the coming days.
Should you wish to discuss further please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review.
Kind Regards, Utmost.
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