This was an old policy so I had to go through the main phone line to find the correct department, so that could be improved. However once speaking with Zian Naeem he provided great customer service... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This is not the best time to ask for a review. I am trying to work out how your company missed my change of address for four or five years,leading me into possible tax disadvantages.
L'entreprise a répondu
Danielle Lewis went above and beyond to help. I have a client whose circumstances have changed and who now needs to access funds as quickly as possible. A fund merger has unfortunately caused d... Voir plus
L'entreprise a répondu
I can not praise and thank Jason Hogan (Cust Supprt) enough. His explanation / knowledge of the "bond" and history etc were exemplary. A worthy model and example for others to imitate
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
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864 avis
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My 71 yo Cousin wanting to enjoy retirement
My Cousin , called Roger B**** has now written twice to Upmost to find out about how he can withdraw his money. The latest letter was received on the 20th March 2026 by Upmost. He is 71 years old and now wants to spend this money but Upmost haven’t responded as of 9th April 2026. So we are now forced to ring them in the Isle of Man, which isn’t covered by most phone services in the UK. Wake up Upmost, these older guys now want to spend their money. Why are you delaying things. Really you should be ashamed of yourself
9 avril 2026
Avis spontané
Réponse de Utmost International
Dear Abi,
Thank you for taking the time to leave a review - feedback is important to us. We are sorry to hear that your cousin has not received the support he needs. We have located his case and issued a further response today.
Should further assistance be required please reach out at relationshipmanagement@utmostgroup.com quoting the policy number and this review so we can support.
Kind Regards, Utmost.
Réponse de Utmost International
Dear Panna,
Thank you for reaching out - we have been unable to locate your policy with the information provided but would be happy to support you further. Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
I always get a very prompt and clear…
I always get a very prompt and clear response from the staff at Utmost
9 avril 2026
Avis spontané
Réponse de Utmost International
Dear Marina,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very efficient and rapid response
Very efficient and rapid response to my request for information. I appreciate the competence of the company's 'info' arrangements.
8 avril 2026
Avis spontané
Réponse de Utmost International
Dear Cedric,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The Utmost teams at Worldwide and Pan…
The Utmost teams at Worldwide and Pan European have always been quick to respond, with a special mention to Fiona Clarke who is consistently excellent.
8 avril 2026
Avis spontané
Réponse de Utmost International
Dear Simon,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Réponse de Utmost International
Dear Reijo,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our platform.
Kind Regards, Utmost
They are always very prompt with their…
They are always very prompt with their replies, very helpful and friendly
7 avril 2026
Avis spontané
Réponse de Utmost International
Dear Jrg,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very helpful customer service agent…
Very helpful customer service agent sent me the correct documents immediately.
This compensates for the fact the website is very clunky and difficult to navigate.
2 avril 2026
Avis spontané
Réponse de Utmost International
Dear Tim,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
We would be happy to support on any queries / suggestions you have for the website that would help improve your experience. Please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Utmost help line
Sarah Moor was excellent extremely patient and helpful i give her 11 out of 10 Thank-you Sarah
2 avril 2026
Avis spontané
Réponse de Utmost International
Dear Martin,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Everything is going well
Everything is going well, especially the online platform.
However I would suggest that when there is a Regular Withdrawal in place and it Fails, than after cash is available I would suggest that we do not need to inform you to send the Regular Withdrawal but to send the payment as soon as the cash is available. I would like to Thank Tina Corkish for her work and always up to date, especially on payments.
1 avril 2026
Avis spontané
Réponse de Utmost International
Dear Nata,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
We would be happy to discuss your needs with regards to the regular withdrawal's further. Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we will assist you.
Kind Regards, Utmost
Laura Maguire
I am an IFA and rang up for client valuation.
I spoke with Laura Maguire and not only was she really helpful in getting the information I needed BUT also resolved a long standing problem whereby I couldn't access the policy through my online portal.
So efficient and helpful!
25 mars 2026
Avis spontané
Réponse de Utmost International
Dear Richard,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Maryse-Marie Andrea
This is the second time i have spoken to this advisor and each time I have spoken to them they have always been polite, Helpful and efficient. Please provide them with the positive feedback they deserve :)
31 mars 2026
Avis spontané
Réponse de Utmost International
Dear Matthew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
very prompt response
very prompt response, good comms from Fiona, resolved the issue very well
30 mars 2026
Avis spontané
Réponse de Utmost International
Dear Fiona,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Great service from Danielle
Danielle gave me all the information I needed, double-checked to ensure I was provided with the correct forms and methods to action plan changes, and emailed me the requested documents very quickly. She was helpful and friendly.
31 mars 2026
Avis spontané
Réponse de Utmost International
Dear Customer,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Slow to respond
Slow to respond, with layers of paperwork, sometimes online and sometimes offline, sometimes both. Had to reconfirm my identity as they lost it all after the acquisition. It's just never simple to deal with them.
30 mars 2026
Avis spontané
Réponse de Utmost International
Dear Gavin,
Thank you for reaching out - we have been unable to locate your policy with the information provided but would be happy to support you further. Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
The technical support I received from Utmost/WealthInteractive
The technical support I received from Utmost was excellent. They called my back at the time I requested, and stayed online with me while the problem was resolved. The instructions were very clear and Katherine was extremely patient. Glad to have the login problem solved quickly and easily.
30 mars 2026
Avis spontané
Réponse de Utmost International
Dear Jo,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
speedy clear response to queries and…
speedy clear response to queries and questions
30 mars 2026
Avis spontané
Réponse de Utmost International
Dear Rosalind,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Person I spoke to checked everything…
Person I spoke to checked everything and even emailed me back confirming
30 mars 2026
Avis spontané
Réponse de Utmost International
Dear Tim,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
All communication has been quick and…
All communication has been quick and clear. Thank you for your service.
30 mars 2026
Avis spontané
Réponse de Utmost International
Dear Wenna,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Prompt, professional
Prompt, professional answers. Immediate reaction on the problems. Clear, definite instructions and flexibility.
27 mars 2026
Avis spontané
Réponse de Utmost International
Dear Gabor,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
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