Utmost International Avis 864

Very good feedback to my connection issues with Utmost. Problem solved

I was concerned to be barred from accessing my policy. Jonathan Holmes spent over an hour with me on zoom coaching me so that I was able to access my policy.

I am not at all happy that I now have to use an Authenticator app to access my bond. I cannot find how to use this and your website merely asks to click the app below when there isn’t one!
Your staff are extremely helpful but I am disappointed that I now have to either phone or email each month to get a current valuation .

I was very impressed with the way I was treated with much patience and civility and my problem was resolved in the end

gave me what asked for within the suggested timescale which is a pleasant surprise from an insurance company.

Fran Loach was very helpful and patient with me and provided me with all the information we requested promptly and courteously.

I had a problem with my account, but customer services resolved it. Emily was very polite and helpfull.

I had an account with a company that utmost has aquired. The service from this company was very slow, so i initiated a move. When Utmost bought this company, I decided to complete the move anyway. My account is under Norwegian Law and I am allowed to transfer my assets rather than cash. This removes a big market risk, and at a time with a US president creating market volatility I wanted to transfer my assetts rather than cash. Utmost can do so, but refuses to do so based on company policy. I therefore asked how long the transfer of cash would take, and the answer in writing was up to a month. As the market risk in this operation is currently high - I am staying with Utmost for the time being. But I am not impressed. Will leave as soon as conditions allow. I have read many of the reviews on this site. Utmost has been polite and responded quickly to my questions. This is where the positive reviews lie. When it comes to the important issues that materially affect wealth the experiences are in my opinion predominantly poor . As is my experience . Beware!!!

Utmost has replied to this review. As expected - polite- following company policy- No useful help at all.

Megan was very patient, informative and helpful to assist and support my query. The team were very responsive in answering my call and directing to the right teams promptly without having to explain the issue repeatedly.

Calls treated clearly, informatively and courteously

Leah could not have been more helpful. Efficient and supportive with guidance. Many thanks.

Very helpful on the phone, patient when I made mistakes

Called out to Utmost late afternoon 13 April to obtain some important bond withdrawal information and Megan Laverty took my call. Megan highlighted the info cannot be provided telephonically due to calculations involved and explained we should have the info withing 48 hours. Refreshing to find the mail first thing in my in box next morning...great service.

Whilst I received an automated "we have received your email" reply immediately, it took 11 days before I had an email from your customer support team, which is far too long. By then, I'd long managed to fix the problem that I'd been having. So even three stars is possibly generous.

When I was an expat in Dubai in 2016, I was approached by financial advisers from Acuma, Praxis and Utmost who offered me to open a US approved international pension plan. I was told this program was approved by the IRS, that I can contribute after tax and start withdrawing funds from the pension plan after 10 years free of tax. When I tried to withdraw funds last month after the 10 years plan anniversary, I was told that funds aren't available and I will need to wait for another 15 years at least without guarantee to ever retrieve funds invested. This seems like a Pyramid scheme where they are defrauding investors through a complex web of companies including Acuma in Dubai, Praxis in Malta and Utmost International in Guernsey. I'm posting this to let other people know about this scheme so they don't fall into the same kind of deception as I did with these organizations.

Leah was polite, professional and prompt. Top service

Danielle was absolutely marvellous. Hugely patient and professional and she managed to sort out issues that had been dragging on for months.

Had a problrm with modern technology and was locked-out of Account. Added difficulty my only phone contact is mobile and would be premium raye!

However Leah Casey was very patient, polite and understood and assisted m

e greatly to eventually be able to to view ny Acvount on-line. I very much appreciate this from Leah.

Slow to respond to questions and on this occasion failed to conduct the necessary research and/or respond fully to the issue at hand. Poor.