This was an old policy so I had to go through the main phone line to find the correct department, so that could be improved. However once speaking with Zian Naeem he provided great customer service... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This is not the best time to ask for a review. I am trying to work out how your company missed my change of address for four or five years,leading me into possible tax disadvantages.
L'entreprise a répondu
Danielle Lewis went above and beyond to help. I have a client whose circumstances have changed and who now needs to access funds as quickly as possible. A fund merger has unfortunately caused d... Voir plus
L'entreprise a répondu
I can not praise and thank Jason Hogan (Cust Supprt) enough. His explanation / knowledge of the "bond" and history etc were exemplary. A worthy model and example for others to imitate
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
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3,9
Bien
861 avis
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Réponse de Utmost International
Dear George,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Danielle Lewis went above and beyond to…
Danielle Lewis went above and beyond to help.
I have a client whose circumstances have changed and who now needs to access funds as quickly as possible. A fund merger has unfortunately caused delays, but I could clearly tell that Danelle immediately understood the situation and genuinely empathised with the real-life impact on the client.
She tried everything she could think of to support the case and clearly cared about getting the best possible outcome. Her effort, understanding and professionalism were very much appreciated.
Thank you, Danielle and wider Utmost teams.
1 mai 2026
Avis spontané
Réponse de Utmost International
Dear Tom,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Paula Daly came back with the info…
Paula Daly came back with the info required within a 2 hour window providing all the info requested. Very much appreciated.
30 avril 2026
Avis spontané
Réponse de Utmost International
Dear Matthew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Efficient
Efficient, accurate and easy to communicate with - I spoke with Alex Higerty and got the information requested and details emailed over straight away. Where I could not get the information Alex gave me the correct email to contact.
29 avril 2026
Avis spontané
Réponse de Utmost International
Dear Jo,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Leah Casey at Utmost Wealth is very…
Leah Casey at Utmost Wealth is very professional and 100% helpful.
Thank you.
29 avril 2026
Avis spontané
Réponse de Utmost International
Dear Rash,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Sarah was understanding of my needs and…
Sarah was understanding of my needs and provided the material I needed.
Thank you!
24 avril 2026
Avis spontané
Réponse de Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Utmost International Bond
Great Customer service from Zain, who was clear, polite professional and very helpful with my queries.
Managed to achieve what I was looking for.
28 avril 2026
Avis spontané
Réponse de Utmost International
Dear Kat,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Fully satisfied
I emailed a problem which was fully resolved the following working day. Utmost are always helpful and courteous.
27 avril 2026
Avis spontané
Réponse de Utmost International
Dear Michael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
After some initial issues the staff…
After some initial issues the staff were very helpful at getting access to my account
27 avril 2026
Avis spontané
Réponse de Utmost International
Dear Simon,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Val was very helpful this morning
Val was very helpful this morning. Thank you very much
24 avril 2026
Avis spontané
Réponse de Utmost International
Dear Giuseppe,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Kessia was amazing
Kessia was amazing - I called just before closing time and she was very patient and helpful with my queries.
24 avril 2026
Avis spontané
Réponse de Utmost International
Dear Ceylan,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Maryse-Marie
Maryse-Marie . Very clear and easy. Got the information I needed very quickly and easily. When calling providers this type of service is greatly appreciated.
23 avril 2026
Avis spontané
Réponse de Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Major changes recently with the contact…
Major changes recently with the contact for Utmost and this has vastly improved the wait time and experience in firstly getting to the right person and secondly getting the issue resolved. Sandra was a great help today and a pleasure to speak/e-mail with.
21 avril 2026
Avis spontané
Réponse de Utmost International
Dear Rosemary,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Quick and efficient reply to my query…
Quick and efficient reply to my query although it wasn't the answer I wanted, which is why a 4*
22 avril 2026
Avis spontané
Réponse de Utmost International
Dear Sam,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team and we are sorry the response is not as expected.
If we can support you further please reach out at relationshipmanagement@utmostgroup.com.
Kind Regards, Utmost.
Excellent support agent
Excellent support agent - clear helpful and patient with understanding of the problem I had and how to fix it- really delighted
20 avril 2026
Avis spontané
Réponse de Utmost International
Dear Mark,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Leah Casey is World Class
Leah Casey is World Class. Professional, knowledgeable and has a "can do and how do attitude" Cannot fault her.
20 avril 2026
Avis spontané
Réponse de Utmost International
Dear Chris,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
After Utmost took over the company…
After Utmost took over the company holding my investment, the service took a serious turn for the worse. There were a couple of mistakes in transferring monies into the wrong currencies early on and more difficulty in getting in contact to get information. In the end, however, they did make good on the losses incurred by their mistakes.
Getting information about surrender penalty charges and the ongoing charges after penalties was difficult. This is partly my fault for not understanding that they were going to continue charging me for "managing" parts of the policy that had been surrendered in full - I should have looked at the small print! However, the information that they sent via my financial advisor had fee lines that had different descriptions from the lines in my statements making it difficult to follow!
My main take-away is to check the small print, and in this case, it would have been better to open separate investment instruments rather than topping up a single one, as that would have allowed me to have closed each down and stop incurring fees
19 avril 2026
Avis spontané
Réponse de Utmost International
Dear Rowan,
Thank you for taking the time to leave a review - feedback is important to us. We are sorry to hear you have had difficulty getting the information you need on your policy. Should we be able to support on any current or future inquiry please reach out at relationshipmanagement@utmostgroup.com and we will be happy to assist.
With regards to the charges linked to the policy - these would have been outlined in the policy terms and conditions that you should have received, via your financial advisor at policy outset. If any of these are unclear we will be happy to discuss.
Kind Regards, Utmost.
Very good feedback to my connection…
Very good feedback to my connection issues with Utmost. Problem solved
14 avril 2026
Avis spontané
Réponse de Utmost International
Dear Stephane,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
I was concerned to be barred from…
I was concerned to be barred from accessing my policy. Jonathan Holmes spent over an hour with me on zoom coaching me so that I was able to access my policy.
17 avril 2026
Avis spontané
Réponse de Utmost International
Dear Mr. Shamoon,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
MFA causing problems
I am not at all happy that I now have to use an Authenticator app to access my bond. I cannot find how to use this and your website merely asks to click the app below when there isn’t one!
Your staff are extremely helpful but I am disappointed that I now have to either phone or email each month to get a current valuation .
17 avril 2026
Avis spontané
Réponse de Utmost International
Dear Robert,
Thank you for reaching out - feedback is important to us. Whilst I understand you have been experiencing issues with the authenticator app, please be assured that implementing this allows us to enhance security and controls for both the organisation and you the end customer.
I can see that the support team are currently working with you to resolve your issues - should we be able to support further please reach out at relationshipmanagement@utmostgroup.com quoting this review.
Kind Regards, Utmost.
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