I had ordered shirts for may 18 month old granddaughter who unfortunately had an accident and received 2nd degree burns on her chest. I emailed UV Skinz and their customer service (Erica) respond... Voir plus
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Lisez les avis des autres
I have a history of melanoma, and I find it easier to wear protective clothing than sunblock. UV Skinz fits the bill with style. I got a coupon in the mail two weeks ago, which reminded me that I wan... Voir plus
L'entreprise a répondu
I am very happy with my experiences with UV Skinz. The products are very good quality, and they stand behind them. When I had an issue, they were quick to respond and quite helpful. The only downside... Voir plus
It is a pleasure to submit a review for this company. High quality product. Superb customer service. Thoughtful and timely follow-up. Exceeded my expectations in every way. They are truly a ‘best prac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are often asked how our UV Skinz are different and what makes them so special. There are a variety of skin protection choices out there. Every day, we do our best to help take the guesswork out of ensuring that you make the best investment in the highest protection rated, most comfortable, fun and fashionable outdoor and swimwear products that will maximize your fun in the sun. Building a family of loyal lifelong customers and partners governs every move we make. If this isn't enough to convince you, well, the proof is in the product!
Coordonnées de contact
14914 Camage Ave, 95370, Sonora, Etats-Unis
- 877-887-5469
- help@uvskinz.com
- uvskinz.com
4,8
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Terrible customer service
14 novembre 2023
Avis spontané
Réponse de UV Skinz
Hi Katherine,
We genuinely regret any frustration you encountered with our customer service. At UV Skinz, we are committed to providing exceptional service and strive to exceed our customers' expectations.
Understanding the disappointment of a lost package, we took immediate action when we discovered that USPS had misplaced your order. We promptly dispatched a replacement item, free of charge, as part of our commitment to ensuring our customers are taken care of.
We acknowledge the challenges that come with the unpredictability of the shipping process, and we aimed to prioritize your satisfaction throughout. When USPS eventually located and delivered the original package, we proactively reached out to confirm its receipt. To ease any potential inconvenience, we intended to provide you with a prepaid return label for the extra item.
We recognize that the communication regarding the return process could have been clearer, and for this, we sincerely apologize. Our primary goal was to ensure you received the best possible service, and any confusion caused is genuinely regrettable.
Your satisfaction is our top priority, and we appreciate your understanding. We are continuously working to enhance our communication and service, and your feedback is invaluable in this process. If there's anything more we can do to address your concerns, please don't hesitate to reach out.
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am - 5 pm
Swimsuits still rocking in second season!
I’m SO impressed with the swimsuits I bought my granddaughters (6&8) for their birthdays in May 2022. They are wearing them for a second season and the suits still look like new! They swim at the cottage, pool swimming lessons, and in my pool. The fabric, seams and construction are all top notch. I bought suits for my younger grandchildren this year and I will definitely buy more in the future. Great value and, more importantly, protection for little ones.
30 août 2023
Avis spontané
Réponse de UV Skinz
Hi Jo-Anne,
Thank you so much for your review! We really appreciate that you took the time to share this insight with us and other prospective customers. We love hearing that your granddaughters are having so much summertime fun while being protected. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am - 5 pm PST
Outstanding customer service, excellent product
Outstanding customer service, excellent product. Recently, I needed to travel to Florida to clean out and sell my mother's house. As I'm recovering from orthopedic surgery, I knew I wanted to do my therapy exercises in the pool, but I wanted a more movement-friendly swimsuit. I found the perfect solution at UV Skinz, an Active Swim Jammerz bottom and a racerback swim tank top. I was facing a complicated shipping issue, so I called customer service and when I explained the dilemma, it was solved instantly, easily, cheerfully, and successfully. The customer service person I spoke to went above and beyond to make sure my odd situation was accommodated. The suit arrived within a day and it fit perfectly and was impressively well made. I want more UV Skinz sun-friendly gear. I am eager to continue doing business with this company!
20 mars 2023
Avis spontané
Réponse de UV Skinz
Hi Sharon,
Thank you so much for taking the time to leave a review. We are so happy that our amazing Customer Service Team took such good care of you and that the suit was what you were looking for! Your experience is super important to us, you are the reason we do what we do! Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8am to 5pm PST
These maybe awesome swimsuits for lake…
These maybe awesome swimsuits for lake or ocean swimming BUT absolutely NOT for swimming pools. Both bottoms and tops I’ve purchased within a few weeks lost all their shape, elasticity and the fabric faded dramatically. Literally the swim bottoms the crawch was drooping to my knees.
26 avril 2022
Avis spontané
Réponse de UV Skinz
Hi Julie,
Thanks so much for your review. We are so sorry to hear this and completely understand your frustration. This is not typical and we'd love to chat in more detail about what you experienced. UV Skinz products should be lasting for multiple seasons! We have many happy customers that use them for water play and activities with nothing but positive feedback. We'd love to make things right and hope to hear from you at the email or phone listed below.
Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8am to 5pm PST
I ordered a navy blue skort to wear on…
I ordered a navy blue skort to wear on our vacation. I was shipped a white with turquoise stripe skort, which I would never wear. I do not have time before the vacation to get an exchange. I am returning it, but am being charged about $7 in restocking fee. Not my fault, but I have to pay.
30 novembre 2021
Avis spontané
Réponse de UV Skinz
Hi Evelyn,
Thanks for your review. First and foremost, we are so very sorry! This is 100% an error on our part and we sincerely apologize for any inconvenience it may have caused. It looks like you are currently working with one of our Team Members to get the issue resolved. Since this is our error, we would love to make it right by shipping you out the correct item... to your vacation destination if that's necessary! If you would prefer a refund, we will absolutely waive the return shipping fee.
In the future, we would love to hear from you directly about issues like this so we can jump to making it right straight away. You can reach us at the number or email listed below and one of our Team Members will be sure to take care of you. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8am to 5pm PST
Great company
Great company. I ordered a white swim shrug, and sadly after the first swim it turned yellow. They were open to investigate why this happened in the first place, but also easily sent out a new one in a different colour if I wanted to. Waiting for it to arrive now, but I think this solution to my problem is more than great and really thoughtful. Much appreciated and will definitely purchase something else if needed in the future!
3 août 2021
Avis spontané
FABULOUS products AND customer service
I am completely blown away by the quality and style of these swim suits! They are stunning for a middle aged to older woman who no longer looks great in tiny swim suits. I bought 2 and they’re SOOOO flattering!! And the quality is over the top wow. But best of all I had to call customer service today on an order problem and they were beyond helpful. More companies should take a page out of UVSkinz book on customer care. Like them so much just ordered $800 of outdoor clothes before we start a summer of water sports. I highly recommend.
11 mai 2021
Avis spontané
Customer service update
This review is to update everyone on a negative review that I left regarding the return policy on an item marked Final Sale. I was able to contact customer service and they made every attempt to help me with my situation. So, overall, I am happy with the service that I received.
13 juillet 2020
Avis spontané
Reviews might be quite filtered
Bought UVSkinz face shields and they were inferior to others I have from another company, and even from ones I've gotten as freebies at race events. UVSkinz are thin, overly stretchy and lack decent finishing. Didn't stay up or even on my head as a headband. Reviewed them accordingly and have gotten long emails - that's plural - about it because they are in some kind of denial that anybody would not love them. Customer service rep said she wanted to deal with this internally and not publish the review. Wow.
12 juin 2020
Avis spontané
Great if you want a sunburn
Here i am, stupidly going on an hour long hike with about 30 minutes of direct sun, thinking because I have on a uvskins hoodie with a shirt underneath me and my vitiligo should be ok. Here's me at home later, wondering why my chest hurts then realizing I got a good sunburn right on my vitiligo spots. More than a little under impressed. I'd attach a photo but I can't figure out how to do so.
8 juin 2020
Avis spontané
This is a very trustworthy company
This is a very trustworthy company. The product quality is very good. But more important is how they run a business. I had to return a few items and that was easy. Sent them back, got money back, it was no hussle
8 mars 2020
Avis spontané
Buying from UV Skinz is typically a positive exp.
Good quality merchandise, accurate sizing w/ minimal variability from one item to another, easy shopping experience, fair pricing & shipping charges
21 juillet 2019
Avis spontané
Réponse de UV Skinz
Hello JoAnn,
Thanks so much for your review. We can't wait to fulfill your next order. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
overall really happy
9 avril 2019
Avis spontané
Réponse de UV Skinz
Hello Amalia,
Thanks so much for your review. We are thrilled to hear you were 100% satisfied with your purchase. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
Missing snap
I ordered a few swim suits and one came with a missing snap.
28 janvier 2019
Avis spontané
Réponse de UV Skinz
Hello,
Thanks so much for your review. We are so sorry to hear one of your items arrived with a missing snap. That is definitely not in line with our product standards and we would love to make this right as soon as possible. A Customer Service Representative will be in touch with you shortly to confirm the item and get you taken care of. Thanks for bringing this to our attention so we can make it right. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
Fast shipping and excellent product
28 décembre 2018
Avis spontané
Réponse de UV Skinz
Hello Michele,
Thanks for sharing your feedback with us! We're thrilled to hear you love your UPF 50+ protective hats and are glad they are providing you some shade from the sun. We can't wait to fulfill your next order, have a fabulous day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
I purchased swimming shorts and tops to…
I purchased swimming shorts and tops to wear in pool aerobics. Prior to purchase
I spoke with a UV Skinz representative to make sure their swimware was chlorine resistant. I've worn the shorts and top for a little over a month and they have not held up. They have small holes, are worn and stretched. I wound not recommended their swimware for aquatic aerobics.
17 décembre 2018
Avis spontané
Réponse de UV Skinz
Hello Wanda,
Thanks so much for your review. Wow, what an unfortunate experience. We are so very sorry to hear that your items have not held up in chlorine. We can assure you that is not typical of our products and not in line with our company standards. We would love to chat a little bit more about your items and figure out what may be contributing to their structural breakdown. A Customer Service Representative will be getting in touch with your shortly to resolve this matter. Thanks for bringing this to our attention so we can make it right! Have a sun-safe day.
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
Excellent service and product.c
7 décembre 2018
Avis spontané
Réponse de UV Skinz
Hello Lynn,
Thanks for your review! We're thrilled to hear you had an A+ experience. We look forward doing business with you in the future. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
We love the rash guards and the hats…
We love the rash guards and the hats that we ordered. Initially ordered size 6 for my boys who just turned 6 and they were too small. Ended up ordering size 8 but unfortunately I received one size 8 and one size 10. I just kept the size 10 because I needed it for the boys’ swimming lessons right away. I have not tried their swimming trunks yet but all items are well made and good quality.
7 décembre 2018
Avis spontané
Réponse de UV Skinz
Hello Florence,
Thanks for taking the time to share your feedback with us. We are so sorry to hear you received the wrong size in your exchange order. That is not typical of our customer service and we would love to ship you the correct size right away. A customer service representative will be in touch with you shortly to resolve this matter. We appreciate you bringing this to our attention so we can take the appropriate steps to correct our mistake and deliver you a 5-Star experience. We look forward to talking to you soon. Have a great day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
Just got my UV Skins and
Just got my UV Skins and
Can’t wait to get in the water. They fit and look great!
7 décembre 2018
Avis spontané
Réponse de UV Skinz
Hello,
Thanks so much for your review. We appreciate your feedback and 5-star rating! We look forward to fulfilling your next order. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
Comfortable and Attractive
The material is super comfortable and looks very attractive. I wore it for vacation swimming, snorkeling, and kayaking in Cancun Mexico. It fully protected my skin, was 100% comfortable in and out of water. It air dried quickly yet was comfortable to wear again when damp.
7 décembre 2018
Avis spontané
Réponse de UV Skinz
Hello Susan,
Thanks so much for sharing your experience with us! We're so happy you loved your Womens LS 1/4 Zip Sun & Swim Shirt and Swim Tights. We appreciate your business and hope to fulfill your future sun protection needs. Have a wonderful day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
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