I have purchased many items from Valentte over the past couple of years but never set up an account. With an order I placed before Christmas 25 I decided to buy a 12 month delivery pass, but when plac... Voir plus
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Lisez les avis des autres
As always a very quick delivery of my order this time for the 12 months of fragrance room mists. I love two of three fragrances and will try the third, which is Gingerbread cookies, at Christmas time... Voir plus
I recently placed my first order when I saw there was a great value offer. The products arrived quickly and were beautifully packaged. One of my fragrance choices wasn’t available and had been substit... Voir plus
L'entreprise a répondu
I received my order quickly via Royal Mail and it was damaged (box being stained as if liquid had soaked through) so I refused the order and postman took it back. I emailed Valentte who dispatched... Voir plus
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2 k avis
A répondu à 98 % de ses avis négatifs
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Lovely products lovely service.
I recently had a order delivered of diffuser and refills. The top on 1 of the refils was loose and had leaked all over. I emailed customer service and within 2 days I received a replacement. Its easy to order. The diffusers smell amazing. There is a great choice of different aromas. They can even recommend an aroma for you. Lovely products and lovely service.
18 avril 2026
Avis spontané
The Valentte team
The Valentte team, especially Lisa, are incredible. They go the extra mile and the products are beautiful. They make gorgeous gifts.
21 avril 2026
Avis spontané
Really Disappointed .
Really Disappointed .. have spent quite a lot with Valentte. Their Rosemary & Lemongrass is far away their best item. The other scents don’t quite have the same punch. However made quite a big order recently, unfortunately 2 of the candles were less than perfect. Contacted customer support for help and before they would do anything by way of replacement they requested they must be returned first. Really don’t have the time to have to repackage and drop off the faulty items before replacements would be sent. So intitally wanting to use these as display candles is now pretty pointless as I won’t be returning these items and have given up. It is what it is but again to many hoops to have to jump through for goods that were not up to spec. Update: received a response to return the items!!!!l Like I said I give up!!! I don’t have the time to run around returning items that are not fit for purpose.
15 avril 2026
Avis spontané
Réponse : Valentte
Hello Gary,
Thank you for taking the time to share your feedback. We’re really sorry to hear that two of your candles did not meet expectations, especially after your continued support and kind words about our Rosemary & Lemongrass fragrance.
We completely understand your frustration, and we’d like to reassure you that we have no issue at all in replacing the two candles you’re not happy with. The reason we ask for items to be returned first is purely for quality purposes, so our quality assurance team can investigate what may have gone wrong and ensure we maintain the highest standards across our products.
We do appreciate that returning items can feel inconvenient. If you’re open to it, we’d be very happy to help make the process as simple as possible for you and have already sent you a pre paid QR label for a free return.
Lovely products.
This time I ordered diffusers and some more hand cream. I keep pots dotted everywhere and just love them. I always have a diffuser in my downstairs loo. Most are amazing but only I find in small rooms. I will always buy Valentte and I will only ever use their body butters as they are divine. Happy customer.
19 avril 2026
Avis spontané
Very quick delivery time
As always a very quick delivery of my order this time for the 12 months of fragrance room mists. I love two of three fragrances and will try the third, which is Gingerbread cookies, at Christmas time having sprayed it just now. Its just a little heavier and I have a preference for the lighter fragrances. That said the set itself is great value.
21 avril 2026
Avis spontané
Wonderful products
Wonderful products. The Lemongrass diffuser gets comments from our patients every day and often leads them to buy them themselves. I have these all over my home and workplace.
20 avril 2026
Avis spontané
Réponse : Valentte
Thank you for such a wonderful review! We’re so pleased to hear that the Lemongrass diffuser is such a hit with your patients, it’s amazing that it’s sparking so many conversations and even bringing in new customers.
It means a lot to know you use our products both at home and in your workplace. Thank you for your continued support!
One of the best
Absolutely love the Reed diffusers and candles I got on a special bundle. I love the scents and have had lots of compliments from family and friends when they visit my home. I highly recommend.
19 avril 2026
Avis spontané
Réponse : Valentte
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying your reed diffusers and candles, and it’s wonderful that they’ve been getting compliments from your family and friends too.
Your recommendation truly means a lot to us, thank you for your support! ✨
Excellent customer service
I recently placed my first order when I saw there was a great value offer. The products arrived quickly and were beautifully packaged. One of my fragrance choices wasn’t available and had been substituted with one I probably would not have chosen however when I contacted the support team they immediately arranged for a replacement to be sent. The bottles, reeds and fragrances are high quality and I love the fresh smell welcoming me when I open my door.
16 avril 2026
Avis spontané
Réponse : Valentte
Thank you so much for your lovely review 😊
We’re so pleased to hear your first order arrived quickly and that you were happy with the packaging and overall quality of the products.
We’re really sorry again that one of your chosen fragrances wasn’t available, but I’m glad our team could get that sorted quickly for you — we always want to make sure you receive something you truly love.
It’s wonderful to hear how much you’re enjoying the scents in your home — that fresh welcome when you walk through the door is exactly what we aim for ✨
Thank you again for your support, and we hope you continue to enjoy trying more from our range.
Kind regards,
Valentte
I have purchased many items from…
I have purchased many items from Valentte over the past couple of years but never set up an account. With an order I placed before Christmas 25 I decided to buy a 12 month delivery pass, but when placing my next order I was being charged for delivery. I contacted Valentte who said there was no record of me purchasing the pass. Won’t be buying from them again.
1 avril 2026
Avis spontané
Réponse : Valentte
Thank you for your feedback, and we’re very sorry to hear about your experience.
I can understand why that would be frustrating. Being charged for delivery after purchasing a 12-month pass isn’t the experience we want for our customers.
It’s possible the delivery pass was purchased under a different email address or without an account being fully set up, which can sometimes make it difficult for us to locate on our system.
I have requested for some information so we can look into this for you, and make this right.
Kind regards,
Kia
Fabulous Customer Service
I received my order quickly via Royal Mail and it was damaged (box being stained as if liquid had soaked through) so I refused the order and postman took it back. I emailed Valentte who dispatched my replacement immediately and have received it today. Fantastic customer service. !!
It is beautifully packaged(part of my order is a gift) and the products are amazing! They smell gorgeous and I look forward to trying them all. The 4 room sprays are great value too.
And my postman is still saying the back of his van has never smelt so lovely 😍
14 avril 2026
Avis spontané
I love these diffusers
I love these diffusers, the delivery is quick and the products arrive beautifully packaged. I have tried numerous fragrances but the White Neroli and Lemon is my stand out favourite. I also love the Portofino, but it’s not always available. The fragrance lasts ages and I have had numerous compliments from visitors and even my plumber asked for details as he loved the smell.
The gift boxes are lovely and although I have purchased a couple they have never made it yet to the intended recipient as I kept them myself 🫣.
17 avril 2026
Avis spontané
Réponse : Valentte
Hi Sandra,
Thank you so much for your lovely review 😊
We’re so pleased you’re enjoying the diffusers, especially White Neroli & Lemon, it’s a favourite of ours too! And we love that even your plumber noticed the scent.
Thank you,
Valentte
One Month and no product
I ordered a month ago and still
Nothing! I have raised with their customer service who said they would
assist but did not. I’m £50 down with nothing to show for it! Avoid!
23 mars 2026
Avis spontané
Réponse : Valentte
Hello Gillian,
Thank you for your feedback, and we’re very sorry to hear about your experience.
This is certainly not the level of service we aim to provide. We will be contacting you directly as a priority to investigate this and get it resolved for you as quickly as possible.
Valentte
Love the products and they are very…
Love the products and they are very well presented
10 avril 2026
Avis spontané
Réponse : Valentte
Hi Bev,
We’re delighted to hear that you love our products and appreciate the presentation as well, we put a lot of care into both, so it’s wonderful to know it’s being noticed.
We truly value your support and hope you continue to enjoy your purchases with us. If there’s ever anything we can help with, please don’t hesitate to get in touch.
Regards
Valentte
Didn’t send what was ordered
Ordered a diffuser. I wasn’t aware it was out of stock until a completely different one was sent. The comp slip explained and said. ‘Thank you for your understanding.’ What the point of selecting something then being sent a different one. Going forward I’ll never order again because what you pick may not be what you get. They don’t tell you in advance just when you receive it. I did get a full refund, rightly so. but that’s not the point. A waste of everybody’s time and energy. And the assumption you’ll accept the alternate.
*edit* AI replies are cringe.
16 avril 2026
Avis spontané
Réponse : Valentte
Thanks for your feedback, and I’m really sorry for the frustration this caused.
You’re absolutely right to expect that the item you select is the one you receive, and we understand why receiving a different diffuser without prior notice would be disappointing. The note included in your parcel was intended to explain the situation, but we appreciate that this should have been clearly communicated with you before dispatch, not after.
We did experience a stock issue with the item you selected, and while an alternative was sent with the intention of avoiding delay, we recognise that this approach missed the mark. We should have contacted you first to offer a choice, whether to wait, select an alternative, or cancel, rather than making that decision on your behalf.
I’m glad we were able to process a full refund for you, but I completely understand your point that this doesn’t make up for the inconvenience and wasted time.
Your feedback has been taken on board, and we are reviewing our processes to ensure better communication and transparency around stock availability moving forward.
Thank you again for taking the time to share your experience.
Regards
Valentte
Great company and wonderful customer service.
For the first time in the years I’ve bought from Valentte, I had a slight issue with my order. A quick email and everything was sorted out. Excellent business with wonderful products.
They are always beautifully presented and make excellent gifts - though you may never want to give them away once you smell them yourself. Can highly recommend.
16 avril 2026
Avis spontané
Réponse : Valentte
Thank you so much for your kind words and for being such a loyal customer over the years. We're sorry to hear there was a slight issue with your recent order, but we're really pleased we could resolve it quickly for you.
It’s wonderful to hear how much you enjoy our products and presentation and we completely understand how tempting it is to keep them for yourself! Your recommendation truly means a lot to us.
Thank you again for your continued support 💛
Mmmmmm lovely smell
These are really lovely diffusers and you can smell them for ages and there are lots of fragrance choices...they re not a bad price too but with offers and free gifts they have at the moment they are an excellent price...i love these diffusers and have bought several...they are now my go to diffusers
10 avril 2026
Avis spontané
Réponse : Valentte
Thank you so much for your wonderful review! We're thrilled to hear how much you're enjoying the diffusers and the range of fragrances. It's great to know they've become your go-to choice, and that you're making the most of our offers too. We really appreciate your continued support and hope you keep loving them just as much!
Team Valentte
Had a great service from Megan at…
Had a great service from Megan at Valentte who kindly changed a diffuser for me as the one delivered was not right. I would definitely buy again and love the products I ordered!
26 novembre 2025
Avis spontané
Réponse : Valentte
Hi there,
Thank you so much for your lovely review, I’m really pleased to hear Megan was able to help you and get everything sorted.
It’s wonderful to know you’re happy with your products, and we truly appreciate your kind words and support. We look forward to welcoming you back again soon.
Kind regards,
Valentte
Fabulous products
I got my order in record time! The products are extremely well packed and so fabulous. It was my first order. It won't be my last. Excellent service.
14 avril 2026
Avis spontané
Réponse : Valentte
Hi,
Thank you so much for your lovely review, we’re absolutely delighted to hear your order arrived quickly and that you’re happy with the products and packaging.
It really means a lot to us that your first order has been such a positive experience, and we’re so pleased to hear you’ll be ordering again.
Thank you,
Valentte
Happy with my purchase
Happy with my purchase. Order arrived promptly and well packed. Love the lemongrass and rosemary, very fresh and scent fills my room.
13 avril 2026
Avis spontané
Réponse : Valentte
Hi there,
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear your order arrived quickly and well packed, and even more so that you’re enjoying the Lemongrass and Rosemary fragrance. It’s great to know it’s filling your room with a fresh scent.
Your kind words mean a lot to us and are truly appreciated by everyone here at Valentte.
Thank you,
Valentte
Valentte never disappoints .
Valentte never disappoints .. tried so much of their fragrance range over last few years ..and keep coming back. Local to me which is a plus too and always something new to try..❤️
13 avril 2026
Avis spontané
Réponse : Valentte
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’ve enjoyed so many of our fragrances over the years and that you keep coming back, that really means a lot to us. It’s also lovely to know you’re local and able to enjoy everything we have to offer, including trying something new each time!
Thank you for your continued support
Team Valentte ❤️
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