Valon Mortgage Avis 

The worst customer service, payment options, and customer communication I’ve ever had.

Don’t like the virtual assistant thing. Prefer talking to real people.

Valon Mortgage has exceeded all my expectations. Their team made the entire mortgage servicing process simple, transparent, and stress-free. Every question I had was answered quickly and professionally, and I always felt like they genuinely cared about helping me. Their online platform is intuitive, payments are easy to manage, and communication has been excellent from day one. It’s refreshing to work with a company that values customer service and follows through on its promises. I highly recommend Valon Mortgage to anyone looking for a reliable and customer-focused mortgage servicer.

Unable to reestablish autopay due to returned bimonthly check. Was charged $20 for insufficient funds … note that our Bank of America accounts hand been compromised so accounts were locked until we could establish new accounts. Am payed up to September 1st so makes no sense to me to be charged $20. Look at our payment history. Was on the phone with Customer Service for more than 45 minutes trying to set up autopay; she suggested maybe I should make another payment which I did, now paid up through October 1st. Tried again today to setup autopay … no luck. Not an enjoyable experience at all.

Phone calls went returned in a timely manner. Salesperson promised items that were not delivered. Each day something new was requested of us. A list of items should have been provided, not piece by piece each day

Account set up was fine. I changed from my work to personal email because I'm retiring but am still getting emails to my work email.

Heloc loan experience could have been wonderful. The system is extremely easy to navigate and explore. Once the processing began, all systems were awkward, unable to understand, and every single movement going forward was after I contacted customer service. Or I would call my loan officer, after being on hold for way too long, ask for an explanation of the hold up. Then we would go on a conference call to get an answer. Issues should have or could have been sent to me immediately, but instead I had to track it down. We finally found a solution, moved forward, then had issues with the e notary reading our licenses. So, you sent out a notary to our home and finalized the contract, with two days before expiration. Yeah!!! Oh no, when I followed up on Monday to get the expectation of funding, I was told the loan was cancelled, as it expired! So, I went to the system and started over, with a different $ amount. Smooth sailing, awaiting enotary. Then, you funded the cancelled loan. Incompetence! By then, I just wanted it over with.

slow or late communications on when and what is happening. No headsup my loan was even being moved

It only took 3-5 minutes to set up online payments, company sends a lot of information on current mortgage rates,

Valon Mortgage always kept me on my account and specials that came with my mortgage.

Very easy to work with

I am not even sure who to complain to. I called four straight times and your automated system hung up on me four straight times when I tried to get to a live representative. It said I was outside normal business hours but I called at 3:15 EST. All I wanted to do was confirm my new address and verify my refund amount. To be hung up on four straight times is just pitiful. I understand everyone wants automat AI but sometimes you need to speak with an actual human and not be hung up on. Very disappointing.

They keep me updated very smooth experience. Customer service is awesome

simple and easy process. love valon mortage and especially Sean! Thank you so much

It was very thorough but very smooth, the quickest loan we have ever gotten to date. Everyone was very nice, so polite & very understanding to our needs. I would recommend you to a family or friend in a heart beat! Thank You.... All for completely understanding our needs! Bless you all, Jimmy & Janice McDonald

This is not a good experience. Trying to obtain a home equity loan and then to be transferred to another transferred, and now you are going to take a payment from an account that doesn't even exist is mind blowing

The process is taking longer than the 5-7 business days I was told. Since it was a mistake, it should be rectified quicker. I sent paperwork over 2 weeks ago showing this.

My Flood Insurance invoice was never paid and I submitted the invoice on top of two emails trying to get clarification for why it wasn’t paid when my premium was due. I had to pay for the invoice for my flood insurance out of pocket and it has been over two weeks and I still have never heard back. I tried switching home insurance companies last year and had the same issue with customer service. I have had nothing but issues with this company.

VALON MORTGAGE, formerly known as PEACH STREET, INC. debt collections, uses there new AI platform VALON OS to manipulate escrow and unpaid principal balance to add to loans in an attempt to force unsuspecting federally backed homeowners into a refinance or foreclosure, and then list themselves as mortgagor as the one that is getting the loan. This is wrong on so many levels. Predatory as fk, and flat out lie to state and federal regulators with a smile on there face too. Sorriest group of individuals I have ever had the bad luck to come across.