Unable to reestablish autopay due to returned bimonthly check. Was charged $20 for insufficient funds … note that our Bank of America accounts hand been compromised so accounts were locked until we co... Voir plus
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Lisez les avis des autres
When I got a snail mail letter and an email following that, I was suspecting a spam. Hence did not act. A letter from my existing mortgage company indicating that the loan (servicing) has been trans... Voir plus
Valon regularly takes up to two weeks to cash my checks. In under a year I had 2 separate tax issues, first one Valon overpaid, second one underpaid. In response to my detailed emails, Valon sends a f... Voir plus
It was very thorough but very smooth, the quickest loan we have ever gotten to date. Everyone was very nice, so polite & very understanding to our needs. I would recommend you to a family or friend in... Voir plus
À propos de l'entreprise
- Courtier en prêts hypothécaires
- Conseiller financier
- Agence d'assurance
- Courtier d'assurances
- Prêteur hypothécaire
Écrit par l'entreprise
Valon Mortgage is a mortgage service provider focused on making homeownership more flexible, transparent, and financially beneficial for you. Whether you’re purchasing a new property, refinancing your current mortgage, or looking to access cash from your home’s equity, Valon helps you secure competitive rates tailored to your goals. One of Valon’s biggest advantages is how it combines lending and servicing into one seamless experience. That means once you have a loan, you can easily manage everything in one place—from making payments to tracking your balance and understanding your options. You’re not left in the dark or dealing with multiple companies—everything is designed to be simple and easy to navigate. If you’re looking to refinance, Valon makes it straightforward to explore better rates or adjust your loan terms as your financial situation changes. You may be able to lower your monthly payment, pay off your loan faster, or tap into your home equity for major expenses like renovations or debt consolidation. Because Valon already services your loan, the process is faster and more convenient. Overall, Valon Mortgage is designed to give you more control, better rates, and a smoother path to making the most of your home investment—without the typical complexity of traditional mortgage providers.
Our Services
Écrit par l'entreprise
- Use Your Home Equity
- You’ve stayed on top of your payments and built up home equity. Now, put that equity to work! Get cash, quick and hassle-free.
- Buy A New Home
- Ready to buy your dream home? With our competitive rates, simple process, and expert support, let’s turn that dream into your new address.
- Lower Your Payment
- See the ways you can potentially lower your payment with a refinance. And if you’d like guidance, Valon Mortgage’s team of experts is ready to assist.
Coordonnées de contact
Etats-Unis
- 855-218-3690
- support@valon.com
- valon.com
3,5
Moyen
256 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 37 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The help from your agent
The help from your agent. Dana couldn't have been more helpful.
24 juin 2026
Very helpful with solving issues with…
Very helpful with solving issues with my mortgage.
18 juin 2026
Could not sign up on your website to…
Could not sign up on your website to review my account. Could not contact anyone for support! I eventually tried again several times on following days and finally succeeded on my own.
19 juin 2026
Shady, scummy, company
They want us to always have a full two months worth of payments in escrow at all times so they can use that money to profit off of. Its entirely unnecessary to hold over 2000 dollars a year when my escrow balance will never drop below 600 dollars. That additional money they use to pay thier books and profit. Its entirely unethical. When I spoke to customer services they claimed they all do that but with all 5 of my previous servicers I never had a single issue like this. Its shady and deceptive. That money could be invested and make a significant return every year instead of being tied up for their profits.
25 juin 2026
Avis spontané
Valon mortgage A+
18 juin 2026
Muy contentos con el servicio lo…
Muy contentos con el servicio lo único que no me gusta y les soy muy onesto a nadie le gusta hablar con. Máquinas por favor no pongan computadora a contestar cuando es necesario. E importante hablar con una persona más cuando es algo tan serio como lo es nuestra 🏡 casa
16 juin 2026
Getting things right
Making sure all the things were taken care of the first time. Thank you.
18 juin 2026
On boarding process went well
On boarding process went well! Received a letter and an email. Online portal to make mortgage payments was very easy and user friendly!
18 juin 2026
Can't get payoff on my house
Can't get payoff on my house. Was told I could get it anytime if I set up an account on line. Not true. I've called numerous times and have been told they would send me the payoff, also not true! I've called to talk to account rep and or manager and can't get either on the phone nor will they return a phone call. The worst customer service ever! I close on the house in 3 days!!!!
17 juin 2026
They were very attentive
The answered my questions and called or emailed back promptly when I had questions.
16 juin 2026
Easy to work with.
11 juin 2026
The notary was horrible
13 juin 2026
One Good, One Not So
I've used Valon twice now. Once to refinance a rental property, which went very well. A second time to purchase a primary residence. Misunderstandings between Valon and my realtor caused several delays which caused me to incur unexpected storage costs. Would probably use again, but cautiously.
6 juin 2026
Money paying down towards principle
When I sent extra money towards my principle and it never show on my loan statement. Instead , You just deduct my auto payment . Now Im making the extra payment for the principle online instead of sending a check, hopefully you can get my request and apply it to my loan correctly.
9 juin 2026
Réponse de Valon Mortgage
Hi there! Thank you for bringing this to our attention. Please email us at support@valon.com or write our Executive Office team at the below address so we can follow up:
Valon Mortgage, Inc.
6300 Riverside Plaza Ln NW Ste 118 PMB 464190
Albuquerque, NM 87120
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