Valon Mortgage Avis 

I was hesitant to do a Heloc. But my representative was very helpful in making the decision to complete the loan. Thanks for having a very knowledgeable person at your company.

The paperwork was a bit overwhelming. Needed AI reviews to understand all of it.

I am trying to recast my loan but no-one will help.
I tried the website, customer services, emails, phone calls but they keep giving me the runaround unless I want to refinance.
Anything they can do to keep sucking my interest for as many days as possible.
They said they would send me a form... over 2 weeka ago! How about you put the form on your website? or set up an agent to send it back the same day?
I look forward to refinancing elsewhere.

Its 2 weeks and still no response. I also replied to their comment below and got the same canned response 5-7 wait for a response to my escalation too.

The customer service is horrendous. I have one question that I have been asking them to review regarding my escrow for 6 weeks now and they are completely ignoring it. Another request was for the cancellation of the PMI on our mortgage. They are refusing to provide a copy of the valuation that we paid for. They are awful.

I applied for a refinance in February 2026 and it started well. The gentlemen (Nayame) I was dealing with seemed nice and squared away. I followed up on something and it went to voice mail. I left a message. No call back. 2 weeks goes by and I am calling with no response. I email him and it gets kicked back. I email someone else on an email and I get an apology because something happened. No big deal, it happens.

I start dealing with someone else (Carlos) and it starts off terrible. He is not good at communicating, following up and overall customer service. Very frustrating. I email him and he doesn't email me back at all.

He then tells me I am approved after sending a ridiculous amount of paperwork to them (I get it. It needs to be done). I ask is there anything else and he says no all good now. Well two days later I need a lot more paperwork. I send it and ask if this is all set now and they say all set. Fast forward again and they need more and there is an issue with the calculations and they come back with less money back on the refi that was asked for and they restructured it to their liking with a lot of fees. I reminded him that there were a few fees on there that they said they would wave. Three new disclosures sent after that and they were still there. I caught them each time and he was like oh sorry, I will remove them. I ask to talk with his manager.

In comes a very nice lady who was awesome. Worked hard and made me feel like a customer. Great communication skills (Lynn). A breath of fresh air. She gets a lot done and I am grateful for that. She is then going to be off for two weeks and gets me in touch with another person (Brittany). She starts off ok again the numbers come back and they have to be reworked again. This is the 3rd or 4th time I was told it looked good and I was all set. I then respond and tell them that I think I am going to withdraw as this is getting ridiculous. We are not in April-May 2026. 2 months ahead.

Brittany I will say started to go above and beyond and was great. We started off slow but she kicked it in high gear. I ask to speak with her boss as this process has been dragged on for too long.

I get a call from her boss (Renee) who was amazing. She got this done in a few days and was very responsive. She followed up when she said she would. If she didn't have an answer yet, she would email and let me know she was working on it still. I was never left in the dark. She asked for a few more things (she felt bad as it was now 3 months into this refi) and I sent them. She called and said that it was all set and approved and it was. I closed and now am all set.

In closing, I will say the Lynn and Brittany were very good to deal with but Renee was a rock star. The rest of the team was not good to deal with. I went to Valon as my current loan was with them and I had alot of equity in the home. I was adding to the house and thought this would be easy. It was not. Nayame and Carlos made this drag on far longer than it needed to. Renee put the numbers together and made it work. This will be my last time I use them. Unless I deal with Renee directly.

Convenience of Seamless transactions with minimal interruption of service provided. Fairly easy loans all done on line and phone calls with helpful guidance inside the process in a timely manner.

You cannot get to talk to someone on hold minimum of 45 min numerous times.
When getting Heloc loan back and forth so many times. You have completed process then next text they need information that was sent numerous times.
Very frustrating experience.

The whole process was easy and efficient.

Had a very good experience dealing with Pedro. My wife and I were going back and forth on a time to pull the trigger on a HELOC, Pedro was patient and answered many emails while we vacillated and when we finally to a decision, Pedro was quick to help and get us through it all. Great job by Pedro!

Always informing customers

Valon is communicative, keeps me informed and is the best mortgage servicer there is (and we've had a few)

Best home mortgage company hands down

Extremely professional and great communication with everyone involved.

I was never able to get help or have my questions answered.

I want to express my sincere appreciation to Mr. Greggory McConnell and Mr. Walter Brizuela for their exceptional assistance and professionalism throughout my refinance process with Valon Mortgage.

From the very beginning, both Mr. McConnell and Mr. Brizuela were patient, knowledgeable, and responsive to all of my questions and concerns. They guided me through every step of the process, kept me informed, and worked diligently to ensure that all required documents were properly submitted and reviewed.

During a very challenging time in my life, including financial obligations related to my divorce and my daughter's medical recovery, they treated me with kindness, understanding, and respect. Their dedication and commitment gave me confidence and peace of mind throughout the entire process.

What impressed me most was their excellent communication, prompt follow-up, and genuine willingness to help. They consistently went above and beyond to assist me and ensure that everything moved forward as smoothly as possible.

I highly recommend Valon Mortgage, especially Mr. Greggory McConnell and Mr. Walter Brizuela, to anyone seeking professional, reliable, and compassionate mortgage assistance. Thank you both for your outstanding service and support.

★★★★★
Maxima C. Harms

Very smooth and convenient no complaints.

Fast, easy, great customer service through the entire process. It couldn’t have gone any better.

Charged me for insurance when I already have insurance. I mail my payment the 1st of every month and it doesn’t get processed until 2 to 3 weeks later. I’ve never had a late payment ever. This company is the worse I’ve ever worked with. Wish they would sell my loan to a better company.