Hi there! I was unable to give a delivery date or write a card with my order, and a nanosecond after I had submitted the order, I was contacted because they couldn’t complete it! A second membe... Voir plus
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I was nervous as I never ordered from Blooms before and am out of province.. The site was easy to navigate and most importantly the arrangement (designers choice) and chocolate coveted strawberries w... Voir plus
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The flowers were beautiful and delivered on. time.It was shown in a pink hatbox online but was sent in a green container and i had wished it as shown but the flowers were lovely.I will order from thi... Voir plus
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The customer service I wish I could rate a 0/5. I asked for an update on my order that I ordered a week before the delivery date and was told that they might be able to get it delivered today.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Vancouver Blooms is a flower delivery service specializing in handcrafted floral arrangements and curated gift sets.
Coordonnées de contact
4,1
Bien
186 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Prompt efficient service which was…
Prompt efficient service which was terrific. Quality of flowers lower than expected. It was a gift for my most amazing assistant and I was disappointed they did not look nearly as nice as the online photos. I have been in the shop and the product is gorgeous so this made me particularly sad.
20 avril 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you for your feedback and for your kind words regarding our prompt service. We are glad we could assist you, but we sincerely apologize that the quality of the flowers did not meet the high standards you’ve come to expect from our shop.
We understand how important it is for a gift for an amazing assistant to be perfect, and we regret that the arrangement did not reflect the beauty of our online photos or our in-store displays. Factors such as seasonal availability can sometimes affect the look of a bouquet, but we always aim for a presentation that matches the quality of our work.
We have taken note of your experience to ensure our floral team maintains the highest level of excellence for all shipped orders. We truly appreciate your loyalty and your feedback as we work to improve.
NEVER trust this company
I would NEVER trust this company. Every single time I ordered from them the alcohol was missing from the order that was delivered. Good thing I checked both times. I decided to attempt a third order and yet again there was a problem. I would highly suggest anyone either don’t use this company OR check once it’s been delivered. You may pay a lot for something that the receiver does not even get. Maybe they are scamming the client OR delivery drivers taking the alcohol hoping no one notices. Something is up!!
23 avril 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you for sharing your feedback. We’re very sorry to hear about your repeated frustrations and understand why this experience has caused serious concern.
Missing items—especially premium add-ons such as alcohol—are not acceptable, and we sincerely regret the disappointment and inconvenience this has caused. We also understand how upsetting it would be to feel that you needed to verify deliveries each time.
Please note that all orders are prepared based on the confirmed contents prior to dispatch. In some cases, alcohol items may be removed or adjusted due to regional delivery restrictions, recipient availability requirements, courier limitations, or fulfillment issues, but these situations should always be clearly communicated.
We would also like to respectfully assure you that we do not engage in deceptive practices, and we take concerns regarding missing items very seriously.
To properly investigate these incidents, we ask that customers report concerns promptly and provide photos of the received order, packaging, and delivery details so our team can review with the fulfillment location and courier partner.
We regret that your experiences have led to this level of dissatisfaction, and your feedback will be escalated internally for review.
Réponse de Vancouver Blooms
Thank you so much for your kind review!
We’re delighted to hear that your order was delivered on time and that you found the bouquet beautiful. It truly means a lot to us.
We appreciate your support and look forward to helping you with your future gifting needs!
The flowers were lovely but…
The flowers were lovely but the bear we received was more of valentine bear (holding a heart that said “I love you”) instead of a bear for the new baby. The ones we chose were specifically named as “New Baby” so we certainly didn’t expect that. The bear didn’t have to be exactly like the picture but I think it should be more appropriate. That was disappointing
4 avril 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you for your thoughtful feedback—we’re glad to hear that the flowers were lovely, but we’re sorry to learn about the issue with the bear.
We understand how important it is for every part of the gift to match the occasion, and we completely see how receiving a Valentine-themed bear for a “New Baby” gift would be disappointing. While our substitution policy allows for changes when certain items are unavailable, we agree that replacements should always remain appropriate for the intended occasion.
Your comments have been noted and will be shared with our fulfillment team to help ensure better alignment moving forward.
Beautiful gift sent to a dear friend...
Placing an order from nearly 5000 miles away in London (UK), I was a little concerned that my friend in Vancouver might not receive an item of the quality I was hoping for. However, I need not have been worried. The order was delivered on the day I requested. The container of succulents was healthy and beautifully presented; the macarons were, according to my friend, delicious and not sickly-sweet! I am so glad I took a chance ordering with Vancouver Blooms and would not hesitate to do so again. Thank you!
10 avril 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience!
We’re delighted to hear that your order arrived on time and that your friend enjoyed the gift. It means a lot to us that everything met your expectations, especially when ordering from so far away. We’re glad the succulents were healthy and beautifully presented, and that the macarons were a hit as well!
Thank you again for trusting Vancouver Blooms. We look forward to helping you send more thoughtful gifts in the future.
I was so very disappointed that the…
I was so very disappointed that the succulent planter that I had ordered didn’t remotely resemble what was delivered. This was not a same day order, from the time of the order to delivery was six days. When it became apparent that what I ordered was not available, I feel that I should have been contacted and been given other options, perhaps to upgrade my selection. I had ordered the original planter as the plants in it had special meaning to the recipients.
2 avril 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you for sharing your feedback with us. We sincerely apologize that the succulent planter delivered did not meet your expectations and that the substitutions made were not what you envisioned.
While we do have a substitution policy in place to ensure timely delivery—especially when specific plants may be out of stock or not meeting our quality standards—we understand that for an order placed six days in advance, a proactive reach-out would have been much more appropriate. We completely recognize that certain plants carry special meaning, and we regret that we didn't give you the opportunity to discuss alternatives or an upgrade.
Your experience is not reflective of the service we aim to provide. We are currently reviewing this with our design team to ensure better communication regarding pre-orders in the future.
Amazing product and service!
Really beautifully arranged plant, bigger than anticipated was delivered when promised. The accompanying cookies were well enjoyed and a nice big portion, too.
I was very pleased with the value of the goods and service and the recipient tells me that the delivery was great, too.
3 avril 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your thoughtful and detailed review! We’re delighted to hear that the plant exceeded your expectations and that the cookies were enjoyed as well. It’s always nice when those little extras make a big impression.
It’s especially great to know that both you and the recipient were happy with the delivery experience. Providing great value and reliable service is something we truly strive for, so your feedback means a lot to us.
We really appreciate your support and hope to serve you again soon!
Great Job
People were quick to help me with an issue I was having. And my mom said the arrangement was lovely.
31 mars 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We are thrilled to hear that your mom loved the arrangement and that our team was able to assist you quickly with your concerns.
Providing helpful service and beautiful blooms is what we strive for, and we appreciate you giving us the opportunity to make things right. We look forward to helping you surprise your mom again in the future!
My son ordered a delivery of fresh…
My son ordered a delivery of fresh flowers for my birthday and they were so disappointing. While the quantity was good, the quality was horrible. When delivered the roses were all brown inside and the rest were all wilted and old. Looked like they had been out of water for a long time. I would never use this florist again. Sad.
Follow up.
After several disappointing emails from a Marie Chris from Vancouver Blooms, they did nothing to try to rectify their mistake and I highly recommend no one use their services as you will not receive what you paid for and they don't stand by their word.
1 avril 2026
Avis spontané
Réponse de Vancouver Blooms
We want to sincerely apologize for the disappointment you experienced on your birthday. It is clear that the quality of the flowers you received fell well below the fresh, vibrant standard we strive to provide, and we deeply regret letting you and your son down on such a special day.
We take full responsibility for this oversight. This experience is being taken to heart as a "be better" moment for our team. We are currently reviewing our internal quality control and handling procedures to ensure we remain true to the freshness our customers expect.
We would like the opportunity to make this right. Please reach out to our customer service team at your earliest convenience so we can assist you further and resolve this matter.
I can always count on Vancouver Blooms…
I can always count on Vancouver Blooms to deliver my special occasions gifts
25 mars 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We are honored to be your "go-to" for special occasions. There is nothing we love more than being a reliable part of your celebrations, and we look forward to helping you deliver many more smiles in the future!
The cake arrived beautifully packaged…
The cake arrived beautifully packaged and it was delicious . I had pre ordered it months before and was worried it might have been missed . But no, it was on time and beautifully delivered .thank you !
25 mars 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We completely understand how it feels to wait on a pre-order made months in advance, so we are thrilled that we could provide that peace of mind by delivering exactly on time.
We’re so glad to hear the cake was delicious and arrived beautifully packaged! We take great care in our delivery process, especially with delicate items like cakes, and we appreciate you trusting us with this special order.
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We are thrilled to hear that the flowers were beautiful and that everything went great with your order. We truly appreciate the support and look forward to helping you with your next floral delivery!
It was fast and efficient
It was fast and efficient. I ordered at 10:30 and the flowers made their delivery around 2pm. The price for the what was received was outstanding, the flowers were gorgeous.
21 mars 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We are thrilled to hear that we could get those gorgeous flowers delivered so quickly for you. Providing both high-quality arrangements and efficient, "outstanding" service is exactly what we strive for.
We really appreciate your feedback and look forward to helping you with your next floral delivery!
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We are so happy to hear we did a "lovely job" on your order. We truly appreciate your continued support and look forward to helping you with your next gift!
Excellent service and flowers were…
Excellent service and flowers were beautiful and fresh
19 mars 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We are delighted to hear that you enjoyed our service and that the flowers arrived beautiful and fresh. We take great pride in our floral selections and look forward to helping you with your next order!
Needed a family gift in a hurry
Needed a family gift in a hurry. Selected Vancouver Blooms based only on their website.Happily the gift arrived on time as promised and the recipient was delighted with the lovely and delicious gift. Will use this service again.
13 mars 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We know how stressful it can be to choose a gifting service "on the fly," so we are thrilled that our website made the process easy for you.
We’re so glad the gift arrived right on time and that your family found it both lovely and delicious! We look forward to being your go-to service for many more successful surprises in the future.
The order was delivered exactly as I…
The order was delivered exactly as I expected and the recipient was delighted!
12 mars 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We’re thrilled to hear the delivery was exactly as expected and, most importantly, that the recipient was delighted. We look forward to helping you with your next floral surprise!
Different bear than I choose
I choose a birthday teddy bear and they send to my friend one love bear. They didn't say anything to me.
11 mars 2026
Avis spontané
Réponse de Vancouver Blooms
Please accept our apologies for the mix-up. We understand that a "Birthday" bear carries a different sentiment than a "Love" bear, and we regret that we substituted this without notifying you first.
We’ve shared your feedback with our team to ensure better communication regarding substitutions in the future. Thank you for helping us improve.
Timely delivery and the bouquet was…
Timely delivery and the bouquet was beautiful and greatly admired by my friend! Thanks again💛
11 mars 2026
Avis spontané
Réponse de Vancouver Blooms
Hi Navi, thank you so much for the 5-star review!
We are thrilled to hear that the bouquet was beautiful and, most importantly, that your friend loved it. Ensuring our deliveries are both stunning and on time is our top priority, so it’s wonderful to know we hit the mark for you.
We truly appreciate your support and look forward to helping you send more beautiful blooms in the future!
Todo estuvo increíble
Todo estuvo increíble, hice el pedido desde México y toda la información fue muy clara , lo pedi 1 mes antes y llego el dia que lo solicite , quede muy contenta.
9 mars 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your 5-star review, Cynthia! We are thrilled to hear that your experience from Mexico was perfect. It is a pleasure to confirm that all the information was clear and that your order arrived exactly on the requested day, despite being planned so far in advance. We greatly appreciate your trust in us to deliver this special gift. We look forward to serving you again very soon!
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