Hi there! I was unable to give a delivery date or write a card with my order, and a nanosecond after I had submitted the order, I was contacted because they couldn’t complete it! A second membe... Voir plus
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Lisez les avis des autres
I was nervous as I never ordered from Blooms before and am out of province.. The site was easy to navigate and most importantly the arrangement (designers choice) and chocolate coveted strawberries w... Voir plus
L'entreprise a répondu
The flowers were beautiful and delivered on. time.It was shown in a pink hatbox online but was sent in a green container and i had wished it as shown but the flowers were lovely.I will order from thi... Voir plus
L'entreprise a répondu
The customer service I wish I could rate a 0/5. I asked for an update on my order that I ordered a week before the delivery date and was told that they might be able to get it delivered today.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Vancouver Blooms is a flower delivery service specializing in handcrafted floral arrangements and curated gift sets.
Coordonnées de contact
4,1
Bien
186 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Thank you Vancouver Blooms for helping…
Thank you Vancouver Blooms for helping me show how much my wife is loved when I had to go on a business trip. Great service. Memorable bouquet.
8 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your thoughtful review, Peter! We’re honored to have helped you remind your wife how loved she is while you were away on your business trip.
It means a lot to hear that the bouquet made a memorable impression and that you were happy with the service. Thank you for trusting Vancouver Blooms with such a meaningful gesture — we’d be delighted to help you celebrate more special moments in the future!
Poor service and poorer flowers
Although I complained to this company on Tues.am about the poor quality of the flowers-wilted hydrangea,iris,all roses and lilies by the 2nd day.,they acknowledged my concerns with weak platitudes about policy,etc.,etc.Arrived late Mother’s Day-5pm,sweating profusely in their plastic wrap and browning wilted arrangement by the next day
10 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Hi Joce, thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, especially since Mother’s Day arrangements are meant to bring joy, not disappointment.
We understand how upsetting it must have been to receive flowers that did not hold up as expected, particularly after arriving later in the day and appearing affected by transit conditions. Fresh flowers are highly sensitive to temperature and handling, and we sincerely regret that the arrangement did not meet the quality standards you anticipated.
We also apologize that our response to your concerns left you feeling unheard. While our team does follow company policies when reviewing claims, we never want our customers to feel dismissed, especially when sharing genuine concerns about an important gift.
Your feedback has been shared with our floral and customer service teams for further review as we continue working to improve both product quality and customer support during high-volume holiday periods.
Flowers sent to my mum for Mothers Day
Flowers sent to my mum for Mothers Day, she is 82 and has received many flowers over the decades. She was so thrilled as the display was so beautiful and perfect for her table setting.
9 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for sharing this beautiful feedback, Monica. It truly means a lot to us to hear that your mum loved her Mother’s Day flowers so much, especially after receiving flowers for so many years.
Knowing the arrangement was not only beautiful but also the perfect fit for her table setting makes us incredibly happy. We’re honored to have played a small part in making her day extra special at 82 years young. Thank you again for trusting Vancouver Blooms with such a meaningful gift!
Great communication throughout on my…
Great communication throughout on my pre ordered delivery, beautiful flowers and customer support.
10 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your kind words, Harry! We’re delighted to hear you had a great experience with your pre-ordered delivery and that our communication helped give you peace of mind along the way.
It’s wonderful to know you loved the flowers and felt supported by our customer service team. We truly appreciate your support and look forward to helping you with future orders!
Made it super easy to track my order
Made it super easy to track my order. Really great flowers too, gift receiver loved it.
9 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for the wonderful review, May! We’re so happy to hear the tracking updates helped make the experience smooth and stress-free for you.
It’s even better knowing the flowers were well-received and brought joy to your recipient. We truly appreciate you choosing Vancouver Blooms and look forward to helping you send more thoughtful gifts in the future!
Réponse de Vancouver Blooms
Thank you so much for your kind review, Victoria! We’re delighted to hear your gift arrived on time and that you found it beautiful. That’s exactly the experience we strive to create for every order.
We truly appreciate your support.
Fabulous bouquet of flowers
Fabulous bouquet of flowers, super fresh, easy delivery!
6 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We are delighted to hear that your bouquet was fabulous and super fresh.
It is great to know that the delivery process was easy for you as well. We take pride in ensuring our flowers arrive in peak condition, and your feedback means a lot to our team.
We look forward to assisting you again soon!
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We truly appreciate the kind rating.
We look forward to serving you again in the future!
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We are delighted to hear that you found our ordering process easy and appreciated the prompt communication from our team. It is also great to know that the delivery was handled to your satisfaction.
We look forward to helping you with your next order!
Look Anywhere Else
I cannot recommend someone LOOK ELSEWHERE for flowers enough. The Mother's Day flowers I ordered were left on the ground outside my garage, which the delivery driver would know of course, is an area for cars to drive on only. I did not receive an email notification that the flowers had arrived and only stumbled upon them a few hours after they had been delivered. The flowers themselves were of extremely low quality with all of the yellow roses already in advanced stages of wilting and the orange roses not far behind. Two days after Mother's Day, the flowers had to be thrown out.
When dealing with customer service, even after attaching photos of the advanced wilting of the flowers, I was offered a 30% discount, which I ended up refusing as accepting that I was even partially satisfied with nearly-dead flowers was not something I was willing to do.
10 mai 2026
Avis spontané
Réponse de Vancouver Blooms
We are sincerely sorry for the poor placement of your delivery near the garage and the disappointing quality of the flowers you received. Our goal is to provide fresh, long-lasting arrangements, and it is clear that the wilting roses did not meet the standards we strive for, especially for a special occasion like Mother's Day.
We also regret that our initial 30% refund offer and the lack of a delivery notification added to your frustration. Your feedback regarding these issues has been shared with our logistics and customer service teams to ensure better communication and product quality in the future.
Scam
Scam! Never order flowers from them. The arrangements look nothing like the photos, they aren't even half the size and the flowers are not the ones in the photos. The flowers you do receive have been neglected, they are wilting and damaged. Then their "customer service" insults you by suggesting that 10 flowers and 50 flowers are the same and only look different because of substitutions. Don't let them ruin your special occasions with the garbage they plan to send you.
10 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you for sharing your feedback. We are sincerely sorry to hear that the arrangement you received did not meet your expectations in terms of size, flower selection, and quality.
Regarding the appearance of our bouquets, we do have a substitution policy in place that allows our florists to use similar flowers of equal or greater value when specific stems are unavailable. However, we understand your frustration if the final product felt smaller or significantly different from what was pictured online.
We also apologize for the condition of the flowers upon arrival and for any dissatisfaction with the communication you received from our customer service team. We strive to provide beautiful, fresh arrangements and professional support, and we have taken your comments seriously as we review our quality control and training processes.
My son sent me flowers for Mother's…
My son sent me flowers for Mother's Day!
The bouquet arrived ready for garbage.
I called to ask them to resend a fresh one as I didn’t want a refund and to please not let my son know.
They offered a 30% refund.
Definitely DO NOT order from this company.
My husband orders from Callia; absolutely fantastic. Fresh. Comes in a box. They send reminders to refresh the water and they last for a few weeks. Absolutely recommend Callia.
If I can post a photo of what I received today, I will.
10 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you for your feedback. We are sincerely sorry to hear that the flowers your son sent for Mother’s Day did not arrive in the fresh, beautiful condition we strive to provide, especially for such a meaningful occasion.
We understand your disappointment, particularly regarding your request for a replacement rather than a partial refund. While our team offered a 30% refund in accordance with our standard resolution policies for transit-related issues, we realize this did not meet your expectations or rectify the situation to your satisfaction.
We have taken note of your comments regarding the quality of the bouquet and our communication as we work to improve our floral handling and customer service. We truly apologize for falling short of the experience you and your son deserved.
A very prompt service
A very prompt service. The succulents looked lovely. The add-ons are very cute. Would recommend.
3 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We are delighted to hear that you enjoyed our prompt service and that the succulents and add-ons met your expectations.
Our team takes great pride in selecting those "extra" details to make each gift special, so we truly appreciate your recommendation. We look forward to helping you again soon!
Overall
Overall, the delivery and service were smooth and professional, and the flowers themselves were lovely. The only thing that disappointed me slightly was the wrapping. I had specifically chosen a bouquet wrapped in an elegant green paper, but it arrived wrapped in a very bright pink paper instead. Since the bouquet was for someone with a more understated style, the wrapping felt a bit out of character for the recipient. Other than that, everything else was great.
30 avril 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you for the 5-star review! We are delighted to hear that you found our service professional and that the flowers were lovely.
We appreciate your feedback regarding the wrapping paper. We sincerely apologize that the green paper you selected was substituted for pink. While we occasionally have to substitute packaging materials based on current stock to ensure timely delivery, we understand how important the specific aesthetic is, especially when tailoring a gift to a recipient's understated style.
Your comments have been shared with our floral design team to help us improve our consistency with these details. We look forward to the opportunity to serve you again!
lacking a bit of attention to detail but v good otherwise!!
a plushie different to the one i requested was sent and it was so hard to pay bc my credit card was declined, i had to download the Wise app 💔 other than that though it matched my expectations and was delivered on time :)
29 avril 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you for sharing your feedback. We are happy to hear that your gift was delivered on time and otherwise matched your expectations, but we apologize for the difficulties you experienced during the process.
Regarding the plushie, we would like to clarify that we have a substitution policy in place to ensure your order is delivered without delay. If a specific item is unavailable, we substitute it with a similar item of equal or greater value.
In regards to the payment issues, please understand that credit cards can sometimes be declined during the verification process. These security measures are in place to protect our customers and prevent fraudulent transactions. We appreciate your patience in using an alternative method to complete your purchase.
We have taken note of your comments as we continue to improve our service. Thank you for choosing Vancouver Blooms!
The flowers were beautiful
The flowers were beautiful, and the staff was so very helpful.
27 avril 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We are delighted to hear that the flowers were beautiful and that our team could provide helpful service.
We take great pride in both our floral arrangements and our customer support, so we truly appreciate you taking the time to share your positive experience. We look forward to helping you again with your future floral needs!
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We are thrilled to hear that you enjoyed our service from start to finish.
Our team strives to provide a seamless experience for every customer, and your feedback is truly appreciated. We look forward to assisting you again in the future!
Recipient was happy to receive the…
Recipient was happy to receive the tulips and chocs. Tulips were fresh.
24 avril 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for the 5-star review! We are delighted to hear that the recipient was happy and that the tulips arrived fresh and beautiful.
It is always our goal to provide the highest quality flowers and treats, and we truly appreciate you taking the time to share your positive experience with Vancouver Blooms. We look forward to helping you with your future floral needs!
Very disappointing experience
EDITED REVIEW REGARDING “FRESH CUPCAKES” the same cupcakes were sent and smelt sour and also they were all smashed up in the box. Plus I ordered particular wines and they just sent what they felt like….Very disappointing experience. Ordered a basket for my sister for her birthday as a surprise. She was in her apartment, they never bothered to call the unit number or call me when they couldn’t deliver, it was a failed delivery and they charged 35.99 for a re - delivery, absolute disgrace.
I hope you get to see this review before you order from here. This has been the worst and most disappointing experience what was supposed to be a nice surprise for my sisters birthday.
Firstly, the driver did not call my sisters unit number which was 311 clearly stated on the delivery address but the customer service try to tell you that not all apartments and buzzers are the same which makes no sense. Yes, I used my Australian number with the code in front so they could call me but they didn’t bother and kept saying the number was invalid. It was a surprise - hence why I used my number and not my sisters. The delivery failed. We had to pay 35$ for a redelivery which we agreed as they were “re-making the cupcakes.. you can see in the picture how the cupcakes arrived. They also smelled sour as they were definitely the same ones from the first delivery attempt.
Secondly, I paid extra to change the wines to particular ones as my sister loves Malbec and temperanillio, they did not send the ones I requested, one is no particular brand and the other was a Chile cab sav which she hates.
The customer service are so rude and unhelpful. I have never had an experience like this. Please don’t waste your time and money ordering.
All they offered was a refund for the cupcakes and not even for the redelivery which is all
I asked. Why should we have had to pay for a re delivery when something arrives in that condition.
Terrible company. 200$ down the drain.
28 avril 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you for your patience while we looked into the delivery of your sister’s birthday gift.
We have received the notes from our driver regarding the initial attempt. It appears they were unable to reach the apartment because the phone number provided was invalid, which prevented the driver from obtaining the necessary building access code.
Regarding the re-delivery fee, please understand that this covers the replacement of the perishable items from the first attempt, which are now wasted. To ensure your sister receives a perfect gift, we have prepared a completely fresh batch of items for the new address you provided.
We are pleased to inform you that the reshipment has already been requested.
Do NOT order from Vancouver Blooms
I ordered 20 tulips for a friend. Only 19 were delivered. Quite a few of the tulips were in very poor condition, a couple of them so open that they would only last a day, and several were drooping as though they hadn't been watered for a few days.
I contacted the company and sent them a photo, and they said that my complaints were not serious enough for a refund or a redelivery.
I wish I could attach my friend's photo to this review so you could see how unacceptable the bouquet was.
26 avril 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you for sharing your feedback. We sincerely apologize that your experience did not meet the high standards we set for our floral arrangements.
Providing fresh, high-quality blooms is our top priority, and it is disappointing to hear that the tulips arrived in poor condition and with a missing stem. We understand how important it is for a gift to arrive looking its best, and we regret that we missed the mark on this occasion.
We would like to take another look at this for you. Please reach out to us directly with your order number so we can re-evaluate the photos you sent and work toward a more satisfactory resolution.
We value your business and hope to have the chance to make this right.
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