The flowers were beautiful and delivered on. time.It was shown in a pink hatbox online but was sent in a green container and i had wished it as shown but the flowers were lovely.I will order from thi... Voir plus
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The customer service I wish I could rate a 0/5. I asked for an update on my order that I ordered a week before the delivery date and was told that they might be able to get it delivered today.... Voir plus
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I was nervous as I never ordered from Blooms before and am out of province.. The site was easy to navigate and most importantly the arrangement (designers choice) and chocolate coveted strawberries w... Voir plus
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I've twice had amazing experience with Vancouver blooms. They deliver timely and the stuff is exactly how its shown on the website. Zero complaints. I would highly recommend to anyone (especially thos... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Vancouver Blooms is a flower delivery service specializing in handcrafted floral arrangements and curated gift sets.
Coordonnées de contact
4,1
Bien
185 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent
Brilliant service on the same day as my order, the team were great to stay in contact and the flowers, cupcakes and balloon were top quality! Thank you!
19 juin 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your fantastic review, Taylor! We're thrilled to hear your order was delivered the very same day and that our team kept you informed throughout the process.
It means so much to know the flowers, cupcakes, and balloon exceeded your expectations and helped make the occasion extra special. Thank you for choosing Vancouver Blooms—we truly appreciate your support and look forward to helping you celebrate many more memorable moments!
I've twice had amazing experience with…
I've twice had amazing experience with Vancouver blooms. They deliver timely and the stuff is exactly how its shown on the website. Zero complaints. I would highly recommend to anyone (especially those wanting to send gifts and flowers to long distance partners). 10/10
14 juin 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your incredible review, Syeda! It truly means the world to us that you've chosen Vancouver Blooms not just once, but twice, and had such wonderful experiences each time.
We're so happy to hear your gifts arrived on time and looked exactly as shown on our website. Knowing we've been able to help you stay connected with your long-distance loved one makes what we do even more meaningful.
Thank you for your trust, your kind recommendation, and your perfect 10/10! We can't wait to help you create more special moments in the future.
There was a great choice of different bouquets
There was a great choice of different sized bouquets and gifts.
It was easy to purchase, I was advised when they were out for delivery and again when delivered as well as a photo of them being received. I’m in the UK sending to Canada and I’m a first time user and was able to track my order so very happy with the service received. The recipient absolutely loved her gorgeous colourful bouquet.
18 juin 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your wonderful review, Louise! It means so much to us that you trusted Vancouver Blooms for your first international flower delivery from the UK to Canada.
We're delighted to hear you found the ordering process easy, appreciated the delivery updates and photo confirmation, and could follow your gift every step of the way. Most of all, we're thrilled that your recipient loved her gorgeous, colorful bouquet—that's exactly the experience we hope to create.
Thank you for choosing us to help you brighten someone's day. We look forward to helping you celebrate many more special moments across the miles!
A very reliable flower shop
A very reliable flower shop, all done according to my wish.
18 juin 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you for your kind review, Mihaela! We're so pleased to hear your order was handled just as you envisioned and that you found us to be reliable.
Your trust means a great deal to us, and we look forward to helping you celebrate many more special moments in the future!
Beautiful flowers
Beautiful flowers, just as described. Arrived the same day I ordered them.
13 juin 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your wonderful review, Stuart! We're delighted to hear the flowers arrived the very same day you placed your order and looked just as described.
Your kind words mean a lot to our team. Thank you for choosing Vancouver Blooms—we look forward to helping you celebrate more special moments!
Thank you
Thank you, the flowers were beautiful and presented as indicated. Recipient was overwhelmed with the bouquet!
10 juin 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your wonderful review, Cheryle! We're delighted to hear the bouquet arrived just as expected and that the recipient was overwhelmed by its beauty.
Knowing we could help make such a special moment even more memorable means the world to us. Thank you for choosing Vancouver Blooms!
Flowers arrived wilted, no responsibility taken
I received a plant delivery sent from overseas, and unfortunately it arrived in very poor condition. The flowers were wrapped in plastic and were already wilted when they were delivered. The arrangement also looked very different from the photos advertised online.
I contacted customer service the next day to report the issue, but I was told that because more than 24 hours had passed, (a few hours later that 24) they could not offer a refund or a replacement. They completely refused to take responsibility for the condition of the product upon arrival.
Very disappointing experience. Poor customer service and a product that did not match what was advertised. I would not recommend this company!
16 juin 2026
Avis spontané
Réponse de Vancouver Blooms
We’re very sorry to hear about your experience and understand how disappointing it must have been to receive flowers that arrived in poor condition.
We sincerely apologize that the arrangement did not meet your expectations in both quality and appearance. While flowers may experience some stress during transit, our goal is always to deliver fresh, beautiful arrangements that closely reflect the product selected.
We also understand your frustration regarding the timing of your report. Our 24-hour reporting policy is in place because fresh flowers are perishable, allowing us to assess quality concerns while they are still representative of the condition upon delivery. We appreciate that your concern was raised only a short time after this window, and we're sorry that the outcome left you feeling unsupported.
Your feedback regarding the product quality, presentation, and customer service has been shared with our team for review as we continue working to improve the overall customer experience. Thank you for taking the time to share your feedback.
So easy to order
So easy to order. Quick fulfillment. Flowers were beautiful and as pictured.
9 juin 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you for your kind review, Lisa! We're so happy to hear everything went smoothly from ordering to delivery.
Knowing the flowers arrived looking just as expected and that you were pleased with the overall experience means a lot to us. We appreciate your support and look forward to serving you again!
I live in England
I live in England, so an 8 hour time difference.But my order was dealt with efficiently and effectively and delivered the next day. Recipient was thrilled with the bouquet. Beautiful fresh blooms.
4 juin 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you, Susan, for your kind words! We're so pleased to hear that despite the distance and time difference, everything was handled smoothly and delivered right on schedule.
Knowing the recipient loved the bouquet and that the flowers arrived fresh and beautiful makes our day. We truly appreciate your trust and look forward to helping you send more smiles across the miles!
The flowers were stunning
The flowers were stunning. The most beautiful bouquet ever! So reliable and right on time. Incredible service!
5 juin 2026
Avis spontané
Réponse de Vancouver Blooms
Hi Janice, thank you so much for your wonderful review! We're thrilled to hear that the bouquet exceeded your expectations and that everything arrived right on time.
Your kind words about our flowers, reliability, and service mean so much to our team. Thank you for choosing Vancouver Blooms, and we look forward to helping you celebrate more special moments in the future!
Customer service was quick to help me…
Customer service was quick to help me correct the delivery address when I accidently put my address in the place for the delivery address. Also, my son and his wife were absolutely thrilled with the flowers. They were having a quiet wedding but the flowers made it seem like a 'real wedding'. Thank you so much
4 juin 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your wonderful review, Heather! We're delighted that our team was able to quickly help correct the delivery address and ensure your flowers reached the right place.
It means so much to hear that your son and daughter-in-law were thrilled with the arrangement and that the flowers helped make their special day feel even more memorable. Thank you for allowing us to be a small part of such a beautiful occasion, and congratulations to the happy couple!
The flowers and arrangement were…
The flowers and arrangement were excellent. It was easy to order and the delivery was on time. I will definitely place an order again!
25 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your kind review, Mark! We’re delighted to hear you loved the flowers and arrangement and that your ordering and delivery experience went smoothly.
We truly appreciate your support and look forward to helping you with your next order!
Excellent service!
I placed the order the day before… and the site was very easy to navigate. I was kept informed of the delivery. Overall it was a fantastic experience.
21 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your kind review, Jorge! We’re thrilled to hear you had a fantastic experience from start to finish.
It’s wonderful to know the website was easy to navigate, especially with a last-minute order, and that our delivery updates helped keep you informed along the way. We truly appreciate your support and look forward to helping you celebrate more special moments in the future!
Extremely disappointing experience with…
Extremely disappointing experience with Vancouver Blooms. We ordered a Mother’s Day flower arrangement for over CAD $160 based on the beautiful photos shown on their website. What was actually delivered looked nothing like the arrangement advertised and appeared to be worth maybe $30 at most.
We tried contacting the company multiple times by email and through their website customer service, but received absolutely no response. We also filed a complaint with the BBB and still heard nothing back.
This company markets itself like a legitimate local Vancouver florist, but there is very little transparency about the business, and the service was highly misleading. Based on our experience, I would strongly recommend that customers be cautious before ordering from this website.
10 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Hi Lorne, we’re very sorry to hear about your experience and understand how disappointing this must have been, especially for a Mother’s Day gift.
We sincerely apologize that the arrangement received did not meet your expectations based on the product photos and description. We understand how frustrating it can be when the final presentation does not reflect what you anticipated, particularly for such an important occasion.
While floral arrangements may occasionally vary due to seasonal availability or substitutions, our goal is always to maintain the overall style, value, and presentation of the selected arrangement. We understand your concern that the delivered product did not meet those expectations.
We’re also sorry to hear that you felt your attempts to contact customer service went unanswered. We understand how important timely communication is when concerns arise, and we regret that your experience left you feeling unsupported.
Regarding comments about third-party organizations, we may not be able to verify those details directly, but we appreciate you taking the time to share your feedback. Your comments regarding product expectations, communication, and customer experience have been shared internally for further review as we continue working to improve our services.
Horrible Customer Service
Same sentiments and negative experience as many have had. HORRIBLE customer service and policies.
Ordered a bouquet PLUS another gift set for mother's day to be delivered a day prior to the actual day, but the company claims that they were not able to deliver - even when the recipient has a mail delivery room and management on-site to accept deliveries. Previous orders were always dropped off at recipient's door with the same info.
No undeliverable notice. When I called in, their way of treating a repeat customer with a big order is to have them pay even more to have the order re-delivered - a cost equivalent to about the entire order of the bouquet! Or, a refund at 50% - for something never even received!
Already dissatisfied, I arranged to have the order re-delivered because it was for mother's day. Hoping that it will not be as busy and that the recipient will receive the order for certain this time, I arranged for it to be delivered the next day. Received a delivery notice bright and early in the morning but, recipient didn't get until 5pm. She noted that the flowers looked dry and wilted.
Provided this feedback to customer service, and Kien (CSR) was dismissive and insisted on obtaining 'proof' - repeating the same scripted responses through multiple emails as if trying to get the last word in.
It is tacky and impractical to expect the gifted recipient to provide “proof” of dissatisfaction. As a repeat customer with no prior complaints, you would think that suddenly raising a legitimate concern would prompt some effort to retain customer loyalty rather than deflect responsibility. Even worst – when ask to escalate the issue, Kien’s response is “You are already speaking with customer service management... there is no one higher within our customer service team that you can speak to."
They obviously do not care about their customers or stand behind the quality of their products.
10 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Hi R S, thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed and frustrated you were with both the delivery process and the customer service experience surrounding your Mother’s Day order.
We understand how upsetting it must have been, especially as a returning customer, to experience delivery complications despite providing information that had worked successfully for previous orders. During high-volume holiday periods, drivers may sometimes be unable to leave orders unattended depending on building access, delivery conditions, or courier discretion, but we understand how frustrating this situation was given your prior experiences.
We also sincerely apologize for the additional stress caused by the redelivery arrangements and for the condition of the flowers upon receipt. Fresh flowers can unfortunately become more vulnerable to transit conditions during extended delivery windows, though we understand this does not lessen the disappointment for either you or your recipient.
Regarding the request for photos, our team may request images when reviewing quality concerns so we can properly assess and document issues with arrangements upon arrival. However, we understand your concerns regarding the process and how the communication may have come across during an already frustrating situation.
We genuinely appreciate your past support and regret that this experience left you feeling unheard and undervalued. Your detailed feedback has been shared with our customer service and fulfillment teams for internal review as we continue working to improve communication, delivery coordination, and the overall customer experience during peak holiday periods.
Sparkling Service. There were some complications with the…
There were some complications with the 'surprise birthday' delivery because the person was not home. Blooms persevered with great communication and commitment to make it finally happen. The delivery driver went well above and beyond to make sure the flowers were received, communications from the office to me were excellent, and the flowers were gorgeous. My mom was so happy and has sent me multiple photos of the bouquet that are still making her days sparkle.
Thank you !!
Denise Becker
20 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your incredibly thoughtful review, Denise! We’re truly delighted to hear that despite the delivery complications, our team was able to help make the birthday surprise a success.
It means so much to know that our delivery driver and customer service team were able to support you throughout the process and go the extra mile to ensure your mom received her flowers. Hearing that the bouquet continues to brighten her days — and that she’s still sharing photos of it — absolutely makes our day as well.
Thank you again for trusting Vancouver Blooms with such a special celebration. We truly appreciate your kindness and support!
I ordered flowers for same day
I ordered flowers for same day. Its been a week they still have not been delivered. They lied and said I need to pay for same day. They sent out but the shipping said they shipped out on the 15th and I got an email saying delivery out of end day 21. Its now 22nd. NOTHING...I want a refund. I will make sure everyone knows you are scam. Who the hell scams people for flowers. Thats like next level kind of evil. People buy flowers because they need it delievered that day not a month later. After the expired time went by they then said that it will take a few days.
FLOWERS WOULD DIE and WILT after a few days. You're going to walk away that easily. Im afraid.
15 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you for bringing this to our attention, and we sincerely apologize for the severe delay, the conflicting information, and the immense frustration this experience has caused. We completely agree that flowers are time-sensitive gifts, and expecting a same-day delivery only to have it delayed by a week is entirely unacceptable.
We want to clarify that we take fulfillment timelines very seriously, and we deeply regret that your order did not arrive as expected, leaving you with no package by May 22nd despite transit updates indicating otherwise.
We absolutely want to resolve this for you immediately. Our management team will be looking directly into your order details to process a full refund and trace exactly what went wrong with the shipping handler and the communications you received.
We understand your anger and regret that we failed to provide the reliable service you expected for such an important gesture.
Everything was perfect except....
Everything was perfect except I made two different orders and they were the same orders however one of the orders was missing an item that I had paid for but didn't receive.
9 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Hi Humaira, thank you for taking the time to share your feedback. We’re glad to hear that overall everything was perfect, though we’re sorry to learn that one of your orders was missing an item.
We understand how disappointing this can be, especially when placing multiple similar orders and expecting each to arrive exactly as purchased. While we’re happy the rest of your experience met expectations, we sincerely apologize for the missing item and any frustration this may have caused.
Your feedback is important to us and will be shared with our fulfillment team as we continue working to improve order accuracy and quality control. Thank you again for bringing this to our attention.
Order from outside Canada
Being in another country it is always a worry that a gift will not be as good/beautiful as the on-line image suggests. In this case the flowers I ordered were absolutely beautiful and my daughter-in-law was delighted. So thank you. Kind regards, Michele Cunningham
13 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for the wonderful 5-star review! We completely understand that ordering from another country can be stressful, and we are absolutely thrilled that the flowers exceeded expectations and delighted your daughter-in-law.
We take great pride in ensuring our arrangements are just as beautiful in person as they are online, and your kind words mean the world to our team. Thank you for trusting us with your gift!
Thank you Vancouver Blooms for helping…
Thank you Vancouver Blooms for helping me show how much my wife is loved when I had to go on a business trip. Great service. Memorable bouquet.
8 mai 2026
Avis spontané
Réponse de Vancouver Blooms
Thank you so much for your thoughtful review, Peter! We’re honored to have helped you remind your wife how loved she is while you were away on your business trip.
It means a lot to hear that the bouquet made a memorable impression and that you were happy with the service. Thank you for trusting Vancouver Blooms with such a meaningful gesture — we’d be delighted to help you celebrate more special moments in the future!
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